Burscough Manor

All the staff are very approachable, friendly and professional. Fully understanding of the individual and family needs and concerns.Feels more like a hotel (boutique) than a care home.Very inviting and fresh for visits alike.

Avoid unless *major* quality improvements are made.

Very pleased with the level of service provided. All of the staff treat Dad with kindness and respect. He has a nice room with a garden patio area. He loves the food provided. At age ninety-three, he is in a much safe place than continuing to live independently.

The level of care from all the staff has been superb. Nothing has been too much trouble to ensure a comfortable and safe environment.

All staff are very pleasant and look after my husband well. He is reasonably settled into his routine but progress is much slower this time. Memory is very poor and trying to walk is wobbly, he has the odd "better" day but not at the stage where he was before being admitted to hospital. Speech is very limited and he seems unable to function by himself in any capacity.

More like a five-star, boutique hotel than a care home. Excellent staff and great management team. 'Hats off' to the manager and her management style. Everybody is so very thoughtful and caring.

My nan went into Burscough Manor Care Home for three weeks. The home is beautiful and everyone is very friendly. My nan has been very well looked after and has had a great time. The food looks and smells amazing, beautiful views and lots of activities keep everyone busy. The bedrooms all have en-suite like being in a hotel. Cannot praise this home enough.

My husband was admitted to Burscough Manor Care Home having spent three months in hospital. He was on an end-of-life package so sadly only spent a short time in your care. Our family and all his friends, who visited him there, were impressed by the organisation and standard of the home. We felt the staff, in every way, were outstanding and caring and we thank you so much for your kindness and professionalism which were second to none.

My mother-in-law has just moved into this beautiful facility, which is clean, comfortable and has exceptional facilities. From walking through reception, it is a bright and welcoming environment, where staff greet everyone with a smile. My relative is being treated positively and respectfully. We couldn't be happier with Burscough Manor.

I see a constant improvement week on week in the facilities/equipment, knowledge and abilities of staff and the activities and entertainment available. The staff are patient and understanding of my mum's dementia, even when things are difficult. Staff keep us well informed.

Friendly management and staff are attentive to the needs of all in their care. Rooms are spacious and airy. All areas of the care home are kept beautifully clean and any items of maintenance that arise are quickly dealt with. There is a varied menu, with dietary needs being met and the food is nicely cooked and presented. Where able, residents are encouraged to participate in a range of activities. Charges are commensurate with the standard of care provided. Thank you, Burscough Manor.

The new entertainment organiser does group activities and one to ones with residents. Seems to be well organised, introduced herself at the beginning. Hopefully my mum will get plenty of stimulation each day. Keep it going. Mum enjoyed the coronation celebrations. Thank you.

I have nothing but praise (on behalf of my sister) for the care she received at the care home before returning home. Everyone was so kind and caring and thanks go to the kitchen staff, carers, nurses and reception.

We would certainly recommend the Home to anyone who was thinking of placing a relative there.

Imagine if this was your mum dad, brother/sister. No one should have to go through this! He wasn't being cleaned or showered properly. We had to do this on several occasions, these are basic needs and they couldn't get that right! I could go on but it is a short review.

Mum used the services available hairdresser and podiatry and was pleased with the attention given.

We paid a visit to see a resident. We were impressed by the modern, clean environment and the care given by the staff. We were given coffee and the staff we met were very friendly and helpful. The resident we visited has a comfortable room and she is complimentary about the staff and meals.

My review of staff and medical is as positive as it gets.

All the staff at the home are extremely friendly and caring. They try to involve the residents in a variety of activities and are always happy to update me on Mum's needs and her progress. Thank you for your commitment and care.

Friendly staff, welcoming and extremely caring. A lovely care home, modern and beautifully decorated. Mum always seems happy and content, kept busy with a range of activities.

We are very pleased with the care my wife who has dementia is receiving. The staff are excellent in every way, always kind, caring and approachable. We would have no hesitation in recommending the care home to anyone.