Camberley Heights Care Home - Avery Collection

I thoroughly recommend this home.

In short, if you’re thinking of re-housing yourself or a loved one into a care home then visit Pembroke House to see for yourself.

The team at Pembroke House have all been amazing since my 88-year-old father came first for respite care and then as a permanent resident. Dad had only been here for 1 week before he decided he wanted to stay. He saw what excellent care could look like. As a registered nurse myself, I have been beyond impressed by both the nursing care and the input from the carers. My father has trust in those caring for him. Every member of staff is cheerful, positive and nothing is too much trouble. My Dad is always treated with the utmost dignity.

I have been a resident here only a short time and have been made so very welcome by all the staff also the residents. The kindness of the staff are truly amazing, nothing is too much trouble. Quite outstanding are the meals absolutely delicious and served looking as wonderful as they taste. I am looking forward to partaking in some of the very varied activities and outings that are on the programme.

I have found the staff to be both kind and helpful to myself and my husband, nothing is too much trouble for them. My husband has settled into his new home very well and it is a pleasure for me to visit him.

I could not have asked for anything more from the staff across all departments of Pembroke from housekeeping to carers. They have been fantastic throughout Mum's stay and especially of great support during a time when its been a 'bumpy' journey. Well done and thank you all it is so appreciated.

My mother's great fear was the prospect of ending her days in a hospital, so when she was diagnosed with terminal lung cancer at the age of 96, we looked for a good nursing home for her. When we found Pembroke House in Camberley, we could hardly believe our luck. Here was a new Nursing Home with a 5-star hotel look and feel to it, with no waiting list! Mother moved in very quickly and remained there until her death 8 weeks later. During those weeks, she could not have been better looked after; the Care staff and Nurses were all really lovely and attentive and ensured that her final weeks were as pleasant, comfortable and pain-free as possible. She really loved her time there and was compassionately cared-for until the very end. Management and staff were very friendly and approachable, with some staff even taking time off to attend her Memorial Service. No-one in the family could fault the care and attention given to mother, who passed away painlessly, quietly and with dignity.

I'm so sorry to be going home. I have been very happy here and made many friends.

The care team have been superb and although nearly 99 years old, she has already been taken out to visit the shops in Camberley!

Sure Pembroke costs a bit but if you can afford it, it is well worth it, they cannot do enough for you - highly recommended.

The Pembroke House staff are most welcoming and hospitable. Will give information as needed. Also supportive to me and the wife.

Five star plus care in every respect. Elegant dining with a host of activities. Excellent nurses and carers - above all treated with dignity.

Entertainment was well managed and readily available. I enjoyed my stay enormously.

My mother required respite care following a long period in hospital. We have been delighted by the level of care and crucially kindness from all the team. The rooms are lovely and the standard of catering exceptional. Whilst any private care is expensive, I found the cost appropriate and did not get the feeling of a money grabbing approach which the sector can be known for. Using the family dining was great, they encourage family to be involved and charge at a modest rate for this. The location close to the town centre is also good, to get practical items but also take your family member for a walk (or wheelchair) around the shops.

The Pembroke House team have been professional and very caring in dealing with mum. They helped us both in what was a difficult time, getting mum from the hospital into the home and liaised with the ward to move things along more smoothly, after visiting mum at Frimley Park. Everyone there has worked very hard to make Mum welcome and she has now settled well.

The home itself is wonderful with lots of great facilities, like a cinema room, hair dresser and activity team.

The restaurant and general catering are particularly good. If mum is not feeling like eating, they offer her pretty much anything she wants to get her eating. She is also visiting the restaurant regularly where again the staff are excellent and clearly caring.

At 92 this is the first time Mum has not lived independently and I've been trying to get her to do this for some years. I feared she'd hate it, but thanks to the Pembroke team it's been a great success and mum will now enjoy her final years in this wonderful home.

We all feel my husband is safe, valued and respected and it has given us peace of mind and support at a time when we are coming to terms with my husband's changing health needs.

I have visited my brother three times. The first time he was asleep initially when I went in, so I was given a tour of Pembroke House. I was impressed by the quality of the facilities and by the knowledgeable and caring staff. My second visit confirmed this view. Today when I saw my brother he recognised us and said- "You don't want to end up in a home but if you do this is the place to be. The staff are lovely." It was very heartwarming to hear this after some very challenging times for him and his family.

All members of staff are excellent and have been unbelievable with their care and attention to my wife who has settled in well. I cannot stress enough how superb Pembroke House is.

Each and every member of staff is totally superb. I only wish I could live here too.