Pembroke House - Signature Senior Lifestyle

Pembroke House, Pembroke Broadway, Camberley GU15 3XD

Pembroke House features 72 private suites and apartments, as well as 20 in a dedicated dementia suite.

Pembroke House offers Signature's exceptional residential, nursing and dementia care, all set within outstanding facilities and complemented by their outstanding services to match.

They pride themselves on their comfortable and friendly environment and the community includes multiple restaurants. There is the bistro for a more casual dining experience in addition to the main restaurant which is beautifully designed with practicality in mind. With a private dining room, they can also cater for special occasions, with the head chef and restaurant manager happy to work with residents to create a memorable menu for all. In addition, Pembroke House also boasts relaxing lounges, a hair salon, a spa, library, IT suite, multiple rooftop terraces and gardens, and a cinema.

The dementia suite is designed according to the latest research by the University of Stirling, globally recognised for their cutting-edge work in the field. Open plan and naturally lit, it offers Signature's unique support and approach for individuals requiring dementia care. Nursing care is available 24 hours a day and their highly trained teams will be there to support and care for the residents, delivering peace of mind for them and their families each and every day.

Group: Signature Senior Lifestyle Ltd

Person in charge: Lisa Mitchell (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 100 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 100

Rooms with ensuite WC: 92

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Pembroke House is conveniently located in the heart of Camberley. Find the home opposite The Atrium and The Mall shopping centres and a short walk from Camberley train Station. If approaching by car, Pembroke House can be accessed via Park Lane and if on foot a convenient pedestrian access from Pembroke Broadway itself.

Parking:

Underground parking available for visitors and residents accessed via Park Lane. Disabled parking is also available on the front courtyard.

Latest Care Quality Commission* Report on Pembroke House - Signature Senior Lifestyle: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Pembroke House - Signature Senior Lifestyle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Pembroke House - Signature Senior Lifestyle in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.932 for Pembroke House - Signature Senior Lifestyle is calculated as follows: ( (165 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 176 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Pembroke House - Signature Senior Lifestyle is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20 positive Reviews (100 registered maximum number of service users ÷ 5). 15 Reviews ÷ 20 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Pembroke House - Signature Senior Lifestyle has a Review Score of 9.7 (9.682) from 15 Reviews


Average Ratings

  • Excellent
    14
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pembroke House - Signature Senior Lifestyle?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pembroke House - Signature Senior Lifestyle

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Respite Resident/Service User
    2
  • Resident / Service User
    1
  • more

My mother's great fear was the prospect of ending her days in a hospital, so when she was diagnosed with terminal lung cancer at the age of 96, we looked for a good nursing home for her. When we found Pembroke House in Camberley, we could hardly believe our luck. Here was a new Nursing Home with a 5-star hotel look and feel to it, with no waiting list! Mother moved in very quickly and remained there until her death 8 weeks later. During those weeks, she could not have been better looked after; the Care staff and Nurses were all really lovely and attentive and ensured that her final weeks were as pleasant, comfortable and pain-free as possible. She really loved her time there and was compassionately cared-for until the very end. Management and staff were very friendly and approachable, with some staff even taking time off to attend her Memorial Service. No-one in the family could fault the care and attention given to mother, who passed away painlessly, quietly and with dignity.

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Extremely Likely

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Average Rating:   5 out of 5

I'm so sorry to be going home. I have been very happy here and made many friends.

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Extremely Likely

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Average Rating:   5 out of 5

My mother recently moved into Pembroke House and has settled really well. She loves the warmth of the building and has already made friends.
The care team have been superb and although nearly 99 years old, she has already been taken out to visit the shops in Camberley!

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Extremely Likely

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Average Rating:   5 out of 5

My Dad suffering from cancer was unable to look after himself at home and came to Pembroke for the care offered. The staff were exceptional in every aspect and within days all the staff knew him by his first name.
Dad had a few toilet problems along with vomiting due to the cancer and no amount of mess seemed to faze the nurses and without fail the comment back was - no problem. Towards the end of Dad's stay his appetite was picky, again no problem - the restaurant staff would make him custard even though not on the menu.
The home was immaculate, it is new but cleaners were evident every time we visited and kept it lovely. We bought furniture for his room from the British Heart Foundation, pictures from home etc to brighten up his room and make it personal.
The maintenance staff put it all together, hung the pictures and made it nice and homely for Dad.
Sure Pembroke costs a bit but if you can afford it, it is well worth it, they cannot do enough for you - highly recommended.

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Extremely Likely

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Average Rating:   4.8 out of 5

The Pembroke House staff are most welcoming and hospitable. Will give information as needed. Also supportive to me and the wife.

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Extremely Likely

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Average Rating:   5 out of 5

Five star plus care in every respect. Elegant dining with a host of activities. Excellent nurses and carers - above all treated with dignity.

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Extremely Likely

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Average Rating:   5 out of 5

Mum went to Pembroke House - Signature Senior Lifestyle after a hospital stay of 2 months and was very poorly when she arrived. The improvement in her health and mood is absolutely amazing. The staff are all so helpful, caring and considerate, it has made a tremendous difference.

Mum is living again and I can sleep at night. I know without a doubt this is the best place for mum and we are so happy she is at Pembroke House - Signature Senior Lifestyle. Thank you all so much - your efforts and results are a credit to your team.

I viewed 14 care homes for Mum and know that I chose the very best!

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Extremely Likely

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Average Rating:   5 out of 5

The accommodation was homely and the staff very caring and attentive. Nothing was too much trouble. The food was very palatable.
The fact that the gardens were in the roof was attractive especially when the weather was fine, and the fact that the shops were so accessible was a bonus for long stays who were still active.
Entertainment was well managed and readily available. I enjoyed my stay enormously.

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Likely

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Average Rating:   4.9 out of 5

My mother recently moved into Pembroke House after spending 4 1/2 years in 2 different care homes. She has settled in well and is very happy there.
The building and facilities are fabulous - brand new, state of the art, and very well thought out.
The staff are very attentive and efficient, and the food is excellent.
My mother has minimal care needs at the moment, so the activities on offer are a high priority for her.
So far she has enjoyed everything from T'ai chi to grown-up colouring books, which are thoughtfully left out in the activities room along with puzzles and jigsaws.
Having lived in two previous care homes (both of which my mother enjoyed), she knows what to look for in a care home and she hasn't been disappointed. I would definitely recommend Pembroke House.

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Extremely Likely

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Average Rating:   4.9 out of 5

My mother required respite care following a long period in hospital. We have been delighted by the level of care and crucially kindness from all the team. The rooms are lovely and the standard of catering exceptional. Whilst any private care is expensive, I found the cost appropriate and did not get the feeling of a money grabbing approach which the sector can be known for. Using the family dining was great, they encourage family to be involved and charge at a modest rate for this. The location close to the town centre is also good, to get practical items but also take your family member for a walk (or wheelchair) around the shops.

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Extremely Likely

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Average Rating:   4.9 out of 5

The Pembroke House team have been professional and very caring in dealing with mum. They helped us both in what was a difficult time, getting mum from the hospital into the home and liaised with the ward to move things along more smoothly, after visiting mum at Frimley Park. Everyone there has worked very hard to make Mum welcome and she has now settled well.

The home itself is wonderful with lots of great facilities, like a cinema room, hair dresser and activity team.

The restaurant and general catering are particularly good. If mum is not feeling like eating, they offer her pretty much anything she wants to get her eating. She is also visiting the restaurant regularly where again the staff are excellent and clearly caring.

At 92 this is the first time Mum has not lived independently and I've been trying to get her to do this for some years. I feared she'd hate it, but thanks to the Pembroke team it's been a great success and mum will now enjoy her final years in this wonderful home.

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Extremely Likely

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Average Rating:   4.4 out of 5

All of the staff at Pembroke House have been amazing in helping the whole family feel welcome and in giving my husband the best care possible.
We all feel my husband is safe, valued and respected and it has given us peace of mind and support at a time when we are coming to terms with my husband's changing health needs.

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Extremely Likely

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Average Rating:   5 out of 5

I have visited my brother three times. The first time he was asleep initially when I went in, so I was given a tour of Pembroke House. I was impressed by the quality of the facilities and by the knowledgeable and caring staff. My second visit confirmed this view. Today when I saw my brother he recognised us and said- "You don't want to end up in a home but if you do this is the place to be. The staff are lovely." It was very heartwarming to hear this after some very challenging times for him and his family.

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Extremely Likely

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Average Rating:   5 out of 5

Each and every member of staff is totally superb. I only wish I could live here too.

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Extremely Likely

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Average Rating:   5 out of 5

All members of staff are excellent and have been unbelievable with their care and attention to my wife who has settled in well. I cannot stress enough how superb Pembroke House is.

How likely would you be to recommend Pembroke House - Signature Senior Lifestyle? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

Job Vacancies

Staff Profiles

Marc

Marc Wentworth

Job Title: Client Liaison Manager

Description:

My passion in life is to make a real difference in people’s lives and certainly get to do that at our stunning home on a daily basis.
Pembroke House always puts the well-being of our residents at the centre of everything they do. The care, love, dedication and unfaltering kindness my colleagues deliver every day is something to behold.
No two days are the same, there is always something going on which makes you smile, and our residents become part of our extended family.
We are committed to filling their days with happy moments. My role is to introduce our beautiful home and welcome new residents into it, dealing with family members and healthcare professionals. Making a difficult and significant decision at a critical time is made easy when we have a beautiful home, lovely food, great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members.

Justyna

Justyna Kirihettige Don

Job Title: Dementia Care Manager

Joined: 2017

Description:

My name is Justyna, I’ve been working within the care sector for over 10 years and am thrilled to have been given the exciting opportunity to be Pembroke House’s Dementia Manager. I really enjoying it because of the close bonds that we create with our residents and their families. I am really proud to work with such a great team and feel that we can make a difference to make each day meaningful and enhance the quality of life for our residents.

Lisa

Lisa Mitchell

Job Title: General Manager

Description:

As a registered nurse, Lisa has worked in the industry for over 30 years. Since qualifying in Yorkshire, where she specialised in orthopaedics and trauma, Lisa has gone on to hold a number of senior strategic and operational positions including Clinical Manager, Home Manager and, most recently, Regional Operations Manager. During her career, Lisa has achieved many awards and qualifications, including a Degree in Leadership and Development, the Registered Managers Award and General Manager of the Year. Lisa’s passions include staff training and striving for excellence throughout all aspect of senior care, always with the goal of ensuring residents are at the heart of every decision made in the community.

Joanna

Joanna Brown

Job Title: Care Services Manager

Description:

After working as a Health Care Assistant for many years Jo proudly qualified as an Adult Nurse in 2009. Over the past 8 years Jo has worked in both the acute hospital setting and the private sector in which she has developed her skills in adult nursing, dementia care and team management. Jo is passionate about ensuring that each and every resident receives the highest standard of care, in a safe and friendly environment. Her priority is to create a warm and happy home where every person receives the support they need to live an enjoyable and fulfilled life. Jo is very committed to leading and motivating our fully trained care and nursing teams with one shared vision and goal - to provide the very highest standard of care and service to all our residents.

Claire

Claire Parten

Job Title: Nursing Care Manager

Description:

Qualified as a nurse 9 years ago and have worked in trauma and emergency surgery throughout this, as well as a resuscitation officer.
Looking forward to a new challenge as a nursing care manager. Love swimming and keeping fit.

Megan

Megan Godin

Job Title: Activities Manager

Joined: 2017

Description:

I love working within the care industry. I'm a creative person who enjoys a wide variety of people. I am very passionate about activities and how they make such an impact on quality of life.
I strongly believe activities should be at the heart of care.
As keen as I am to develop the activities at Pembroke, I would love to be challenged by our residents to learn new skills.

Natalia

Natalia Holubowicz

Job Title: Housekeeping Manager

Joined: 2017

Description:

I have over 3 years of experience within the care industry. I’ve started as a housekeeper and worked my way up quite quickly to the position of housekeeping manager.
I’m lucky to be the person looking after our new beautiful home, right in the in centre of Camberley. My standards are high and I will make sure what we provide our lovely residents matches their expectations, and it’s nothing but the best to make their life comfortable and satisfying

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pembroke House - Signature Senior Lifestyle