Camberley Heights Care Home - Avery Collection

Pembroke Broadway, Camberley GU15 3XD
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9.8 82 Reviews
  • Camberley Heights Care Home - Avery Collection, Camberley
Camberley Heights presents a variety of upscale facilities to offer residents luxury living. Boasting studio apartments, 1-bed apartments and luxurious apartments, every suite has been carefully designed and furnished to offer a high standard of comfort, complete with a separate living area and kitchenette.

The larger apartments are the ideal options for couples or companions seeking residential care home support together, offering ample space for cherished belongings. The home caters to residential, respite, nursing and dementia care needs.

Modern designs and well-lit spaces set the stage for an array of amenities at Camberley Heights, including the on-site salon and therapy room and an elegant private dining room to spend time with loved ones and enjoy a special meal. Additionally, film enthusiasts can indulge in the exclusive cinema room.

The team recognise that looking for a care home can be overwhelming, many residents opt for short-term respite breaks, giving them the opportunity to familiarise themselves with the home and decide if it's the right option for them.

Contact the team to discuss your specific care needs and arrange a visit to discover more about this brilliant care home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1800
  • Self-Funded Residential Dementia Care: £1600 – £1600
  • Self-Funded Nursing Care: £1600 – £1750
  • Self-Funded Nursing Dementia Care: £1700 – £1850
  • RESPITE Self-Funded Residential Care: £1650 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1700 – £1850
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1950

These prices are only a guideline, please contact Camberley Heights Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Anna Chioariu (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 5

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (43)

Parking

  • Underground parking available for visitors and residents accessed via Park Lane. Disabled parking is also available on the front courtyard.

Camberley Heights Care Home - Avery Collection Reviews (82)

Total of 82, showing 1-20
9.8

Camberley Heights Care Home - Avery Collection has a Review Score of 9.8 (9.789) out of 10, based on 30 reviews in the last 2 years. Over all time Camberley Heights Care Home - Avery Collection has 82 reviews.

Overall Experience

  • 66
  • 15
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Date Published

82
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Review from Cherry E (Daughter of Resident) published on 29 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome. Security in place but not imposing. All areas are clean, bright & well cared for. Details to aid new residents settle in fully in place & support for family well noted. Cafe area appealing to visitors as are outside areas.

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Review from Peter W (Son of Resident) published on 17 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful and attentive staff and always available with good service levels. Accomodation is clean and well maintained and the ability to dine in room as well as having a dining area is appreciated as is the menu choice. I think the food is generally good and there are always options for alternatives
available. I think a lot of elderly people prefer well cooked meats and veg and having easy to cut up food is essential as old arthritic hands sometime struggle. Overall very good

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete this feedback for us, it is greatly appreciated. Your comments will be passed on to the team.

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Review from Daphne W (Resident) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you so much for your wonderful review, we are pleased you are very happy here.

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Review from Keith T (Son of Resident) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just celebrated her 101st birthday at Camberley Heights and the staff made the evening celebrations in the restaurant very special. They were attentive as usual and the food was very good. Also, Avery organised a VE Day celebration yesterday and asked mum to be the guest of honour. There
was an entertainer who was perfect for the occasion, an auction to raise money for charity and mum got to meet all the dignitaries. It really made her week. Thank you to all the staff involved. Some special memories made.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for leaving us such a lovely review, your feedback will be passed on to the rest of the team. It certainly was a very special occassion.

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Review from Sarah S (Daughter of Resident) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been so friendly and kind. The home is immaculate. There is a real sense of fun and energy. The activities team is so encouraging. The food is great. Thank you for coordinating with the hospital and Wokingham mental health team and for making my mum's complicated move seem so
straightforward. Highly recommend!!

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for leaving us a review, your comments and feedback are very much appreciated and will be shared with all of the team.

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Review from P J (Resident) assisted by family/friend published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class in all respects. I feel very comfortable here and particularly enjoy the activities. The range and quality of food is first class. The carers are friendly, reliable and efficient. All in all a good experience.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for leaving us a review. We are so pleased you are happy living here at Camberley Heights, it is a pleasure to have you here with us.

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Review from Carol J (Daughter of Resident) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Camberley Heights for 5 months. In April the senior staff recommended that Mum move to a more secure floor as this would be better for her from a safeguarding point of view. The move was arranged in a matter of days and carried out in a kind, caring and efficient way. Due to this
my Mum has settled into her new apartment smoothly. All staff knew my Mum was moving and have ensured a seamless transition. The staff are kind, caring, friendly and professional.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for leaving us such a lovely review, we appreciate your comments and feedback. We very much enjoy looking after your mum.

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Review from Annabel G (Daughter of Resident) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Camberley Heights has a bright, lovely and friendly atmosphere. Mum is settling in well and is very happy with her care. I feel that all the staff are extremely helpful and go out of their way to accommodate my mum's needs, nothing is ever too much trouble. The range of activities available to participate
in are amazing. The food is excellent with a varied menu choice. Thank you to all the staff for such a brilliant service.

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Review from Lisa W (Daughter of Resident) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Camberley Heights for 2 yrs starting on the nursing floor and moving to The Lodge (dementia floor). I dreaded the day she went into care but she has been so happy - the facilities are superb, the food lovely, the activities varied and most importantly the staff are amazing. Everyone
is so caring and patient with my mum whose illness means she can't express her thanks, but I am so grateful - thank you all xx

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Review from Bradley R (Son of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has settled into Camberley Heights beautifully with the help from all the staff who are all so friendly and nothing is to much for them. They make my Father feel so special and he is loving it. The food is also delicious and a different menu every day and highly recommend having lunch or dinner
as this makes it even more special for my father. The activities are in the morning and afternoon and my father is really enjoying them which is important to get involved in. It is a pleasure to turn up and feels like we are going on holiday as the care home is so luxurious. Thank you to all the staff for looking after my father as he loves it.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you very much for taking the time to complete a review for us, your feedback and comments are so important to us. We look forward to sharing this positive feedback with the team.

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Review from Sara B (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted that our lovely dad has got a room at Camberley Heights Care Home. The facilities and everything we experienced during our tour, were beyond compare to any other care home we visited.
Dad's admission to Camberley Heights and his time spent there since, make this 5 star review, genuinely
deserved and if more could be given, I would.
Dad had to travel over 200 miles to get to care home. We were helped and given advice with how to manage such a long distance move. Two staff members in particular made everything seem less for us.
From the moment we arrive on the floor, all the carers know how dad has been that night or day and have an action plan and daily activities.
I love how the staff engage with dad and they genuinely want the best daily outcomes for him. They truly care and are respectful about his dignity while being mindful about his safety.
The food is delicious and this is really important for dad who had nearly 60 years of living with our mum, who was a terrific cook.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for such a comprehensive and wonderful review, your feedback is appreciated.

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Review from Vanessa P (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since November 2024. The care for her has been outstanding. I can relax knowing that mum is extremely well cared for and looked after. The staff are so efficient. I receive regular updates as to her well being in person or telephone call. The daily activities are so varied and
lots of fun. She always tells me how lovely the food is and how very kind the staff are to her. Mum went through a difficult time which impacted on myself. I reached out to the health team for help and support which resulted in a meeting. All I can say is that they were there for me and my mum, such support and kindness shown by everyone involved. Thank you so very much for everything that you do. I cannot forget the reception staff, always so friendly, helpful, happy and obliging. Thank you everyone.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete this review, your feedback and comments are greatly appreciated.

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Review from Richard G (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my elderly parents into the Camberley Heights Care Home went extremely smoothly from the assessment on 31/12/2024 to moving into the care home 8th January 2025.
The staff made my parents feel extremely welcome and made the move as easy as possible in terms staff introducing themselves to the
excellent facilities at the home.
It is always a hard decision to move into a care home but this is certainly been the right decision so they receive the care and the safety they need at this time of life.
It provides myself who lives in Australia and my brother who lives in the West Country peace of mind that they are safe and cared for most importantly with dignity and respect.
Thank you to all the staff at Camberley Heights Care Home who have helped my parents transition to their new home.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you very much for your kind words and taking the time to complete this review for us, it is very much appreciated.

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Review from Deanne W (Partner of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner spent 7 weeks at Camberley Heights and he received the best care by a wonderful, professional team of doctors, nurses and carers. They are truly amazing and provided so much kindness, support and dignity to my partner, myself and his daughter. I would highly recommend Camberley Heights.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete a review for and thank you for the wonderful feedback.

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Review from J H (Daughter-in-law of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been in Camberley Heights for almost 2 years. She has settled in very well due to the lovely staff that look after her. The entertainment staff are especially fantastic and take great care and attention of all their guests to include them and make them feel safe and at home. Thank
you.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete this review, your feedback is important to us. We appreciate your comments and are pleased to hear your mother in law has settled in well, we enjoy caring for her.

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Review from Annette C (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the care home on 16/09/2024 for Dementia care, and the care has been excellent. I have no concerns at all and am happy she is getting the best care possible. The nursing care on the dementia floor is remarkable, and Mum is very happy with them all. The facilities in the home are excellent
and the food is delicious, we can eat with Mum in the restaurant which we do every so often.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete this review for us and with such lovely comments and feedback. We will be sure to share with all the team. We very much enjoy having your mum here to care for.

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Review from Lesley R (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been in Camberley Heights Care Home for about 3 months, but in that short time we have both been very impressed with the facilities in the home, the care that he receives daily, the quality and variety of food, how clean and tidy the building is kept and all the staff from the receptionists,
general staff, care assistants and nurses. Unfortunately dad is not able to take full advantage of all the activities, but the care staff are gradually getting him to leave his room and go to the restaurant most days. We have also both been made to feel very welcome by the staff and are updated weekly on dad's medical condition.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete a review for us, we appreciate your feedback and are pleased your dad is making good progress here.

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Review from Rob T (Son of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are sharing a room in Camberley Heights Care Home and over the first month they have found the staff to be very friendly and accommodating. The Avery team were very keen to integrate my parents into the day to day activities and socialise with the other residents which has made my parents
feel settled in a relatively short period of time. It was always a concern that they would struggle with the move from their house but we couldn't have hoped for a smoother transition. It is also a great place for us all to visit and spend time with my parents with lovely reception staff greeting you and offering coffee and nibbles. During our visits there are regular carers and nurses popping in and checking on my parents, even taking time to say hello or goodbye at the start or end of their shifts.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete this review and for sharing your wonderful feedback. We are so pleased to hear your comments, your feedback is valuable and will be passed to the rest of the team.

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Review from Martine A (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Camberley Heights Care Home now for 2 and a half years. She didn't want to go into a home but when I showed her around she fell in love, as its more like a hotel than a care home. She was moved to the Lodge in January 2024 as her Alzheimer's is progressing, it was a hard transition
but she is very settled now. She always has a smile on her face and never complains about anything. She enjoys the food and has made some friends. The entertainment staff are an absolute delight and get mum involved in all the activities, the hardest thing for her when she moved in was finding things to do (she was not one to sit around watching TV) so I am eternally grateful to them getting her involved in activities. All the staff are very friendly and always keep me updated with her care needs.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for your amazing feedback, we really appreciate and value your comments. We love looking after your mother and having her here with us.

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Review from Ian G (Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food menu's much better this month.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to leave a review and for your feedback; we value the opinions of our residents. Our menus are regularly reviewed to ensure a good variety is on offer to all of our residents.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Camberley Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Camberley Heights Care Home - Avery Collection is calculated as follows: ( (291 Excellents x 5) + (48 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 351 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Camberley Heights Care Home - Avery Collection is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (12)

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Frequently Asked Questions about Camberley Heights Care Home - Avery Collection

What types of Care is Camberley Heights Care Home - Avery Collection registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Camberley Heights Care Home - Avery Collection have?

There are 14 Single Rooms and 43 Couples/Companion Rooms.

What are the Facilities & Services at Camberley Heights Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Camberley Heights Care Home - Avery Collection to the centre of Camberley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Camberley Heights Care Home - Avery Collection to verify any information. View our terms and conditions. Camberley Heights Care Home - Avery Collection has an Enhanced Service - more info.