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- Camberley Heights Care Home - Avery Collection







Camberley Heights presents a variety of upscale facilities to offer residents luxury living. Boasting studio apartments, 1-bed apartments and luxurious apartments, every suite has been carefully designed and furnished to offer a high standard of comfort, complete with a separate living area and kitchenette.
The larger apartments are the ideal options for couples or companions seeking residential care home support together, offering ample space for cherished belongings. The home caters...
Care Provided by Camberley Heights Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 100 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Camberley Heights Care Home - Avery Collection for full pricing details and T&Cs.
Contact Camberley Heights Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Chloe Stock(General Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
- Number of floors: 5
Room Information
- Single Rooms (14)
- Couples/Companion Rooms (43)
- Single Rooms with ensuite Wet Room (14)
- Couples/Companion Rooms with ensuite Wet Room (43)
Parking
- Underground parking available for visitors and residents accessed via Park Lane. Disabled parking is also available on the front courtyard.
Camberley Heights Care Home - Avery Collection Reviews (91)
Camberley Heights Care Home - Avery Collection has a Review Score of 10 (9.951) out of 10, based on 28 reviews in the last 2 years.
Over all time Camberley Heights Care Home - Avery Collection has 91 reviews.
From the day he moved in everybody treated him so well, from the cleaners right up to the nurses and managers he was always treated with respect and care
Nothing was to much trouble
His wife Jill
Jill it was an absolute pleasure to look after your husband here at our home and thank you for choosing us to make Trevor's last weeks as comfortable as it could be...as we've discussed, there are no words in times like this....all I can say is "Thank You" for sharing your kind words, we do have a...
2. On a couple of occasions, care staff didn't look in after teatime until 2am.
I only give this feedback to provide opportunity for improvement on a service, which in all respects is excellent.
Dear Brian,
Thank you so much for taking the time to share your feedback.We're delighted to hear that you enjoyed your two-week respite and that, overall, you found the experience excellent. It's wonderful to know that you felt everyone was friendly and helpful.
We also appreciate your...
The staff are kind, professional and truly caring. From reception to the care team.Everyone made us feel supported and reassured.SALLY - the client liaison manager was especially professional and trustworthy guiding us through everything with great care.
Knowing my mum was safe, respected and well looked after gave me real peace of mind.I would highly recommend cambereley heights to anyone - do not hesitate to place your loved ones here.
Thank you so much for your wonderful kind review, we were delighted to have been able to look after your mum and provider her with the loving care that she needed which we do for all of our residents. It's a privilege to look after families loved ones. We also miss the families who come to the home to visit! We wish you all the very best.
My mum has just spent 4 weeks respite care in Camberley Heights and I cannot recommend it enough - from discussing with Sally my mum's needs to all the care staff and all other staff it has been amazing. The room itself was roomy and bright and my mum has made an amazing recovery from when she was admitted. The food in the restaurant was first class - three courses and very nutritious. Thank you to everyone who looked after my mum - you are ALL amazing!
Dear Karen, thank you so much for your lovely, kind words, it's an absolute pleasure to have looked after your mum, so glad she enjoyed it. We do have an amazing team here. If she needs us again, you know where to come! Wishing you all the very best.
I would recommend Camberley Heights to anyone.
My thanks to everyone involved in Mum's care.
For the short time we got to know her, she was an amazing lady with an amazing personality, we are only sad that we didn't get to have a bit more time with her. Thank you for choosing Camberley Heights. Wishing all the best for you and your family.
We were so relieved to be able to bring out relative into the home. She is warm, safe, relaxed & well cared for. The facilities are amazing but for us its the caring gentle staff who are most important. They maintain her dignity, talk to her at eye level and have time to attend to her needs. Well done Camberley Heights - keep going.
It's an absolute pleasure and joy to look after our residents, that is what we are here for.
I will pass your comments onto all the team, they will be delighted to hear this.
You made me feel at home ; joining in the activities the second week &, started to feel stronger.
The food was so nice & the staff in the restaurant were lovely , couldn't do enough
Thankyou to all the staff who took care of me.
It was an absolute pleasure to have you here at our home and delighted you to know our carers looked after you, that's what we are here for.
Make sure you keep popping back to visit !
All that aside the real "meat and veg" is the incredible care for my father in law. Nothing is too much trouble, everything is acted upon with no reservations and the friendliness, professionalism and care is superb. Thank you to all the team in these challenging times.
Thank you so much for your wonderful feedback, we will pass on to the all of the team.
My mother-in-laws need for a care home suddenly became a matter of urgency but after viewing various different options Camberley Heights just felt right. We had her moved in within a couple days with the help of the amazing admin/care team. The first day was a bit overwhelming for her but within 24 hours she was smiling and cracking jokes and was starting to get used to the idea of being looked after. It's still early days and we are all still finding our feet but it's such a relief to see that she is happy, she is being offered amazing freshly cooked food and she has a lovely team of carers to attend to her 24 hours a day. I bet she will wish she'd done this ages ago!
Thank you for leaving us a review, you feedback is important to us and we share your comments with the team.
A warm welcome. Security in place but not imposing. All areas are clean, bright & well cared for. Details to aid new residents settle in fully in place & support for family well noted. Cafe area appealing to visitors as are outside areas.
Thank you so much for your feedback, we appreciate this and will pass on to our team.
Helpful and attentive staff and always available with good service levels. Accomodation is clean and well maintained and the ability to dine in room as well as having a dining area is appreciated as is the menu choice. I think the food is generally good and there are always options for alternatives available. I think a lot of elderly people prefer well cooked meats and veg and having easy to cut up food is essential as old arthritic hands sometime struggle. Overall very good
Thank you for taking the time to complete this feedback for us, it is greatly appreciated. Your comments will be passed on to the team.
I'm very happy here
Thank you so much for your wonderful review, we are pleased you are very happy here.
My mum has just celebrated her 101st birthday at Camberley Heights and the staff made the evening celebrations in the restaurant very special. They were attentive as usual and the food was very good. Also, Avery organised a VE Day celebration yesterday and asked mum to be the guest of honour. There was an entertainer who was perfect for the occasion, an auction to raise money for charity and mum got to meet all the dignitaries. It really made her week. Thank you to all the staff involved. Some special memories made.
Thank you for leaving us such a lovely review, your feedback will be passed on to the rest of the team. It certainly was a very special occassion.
All the staff have been so friendly and kind. The home is immaculate. There is a real sense of fun and energy. The activities team is so encouraging. The food is great. Thank you for coordinating with the hospital and Wokingham mental health team and for making my mum's complicated move seem so straightforward. Highly recommend!!
Thank you for leaving us a review, your comments and feedback are very much appreciated and will be shared with all of the team.
First class in all respects. I feel very comfortable here and particularly enjoy the activities. The range and quality of food is first class. The carers are friendly, reliable and efficient. All in all a good experience.
Thank you for leaving us a review. We are so pleased you are happy living here at Camberley Heights, it is a pleasure to have you here with us.
My Mum has been at Camberley Heights for 5 months. In April the senior staff recommended that Mum move to a more secure floor as this would be better for her from a safeguarding point of view. The move was arranged in a matter of days and carried out in a kind, caring and efficient way. Due to this my Mum has settled into her new apartment smoothly. All staff knew my Mum was moving and have ensured a seamless transition. The staff are kind, caring, friendly and professional.
Thank you for leaving us such a lovely review, we appreciate your comments and feedback. We very much enjoy looking after your mum.
Camberley Heights has a bright, lovely and friendly atmosphere. Mum is settling in well and is very happy with her care. I feel that all the staff are extremely helpful and go out of their way to accommodate my mum's needs, nothing is ever too much trouble. The range of activities available to participate in are amazing. The food is excellent with a varied menu choice. Thank you to all the staff for such a brilliant service.
My mum has been at Camberley Heights for 2 yrs starting on the nursing floor and moving to The Lodge (dementia floor). I dreaded the day she went into care but she has been so happy - the facilities are superb, the food lovely, the activities varied and most importantly the staff are amazing. Everyone is so caring and patient with my mum whose illness means she can't express her thanks, but I am so grateful - thank you all xx
My Father has settled into Camberley Heights beautifully with the help from all the staff who are all so friendly and nothing is to much for them. They make my Father feel so special and he is loving it. The food is also delicious and a different menu every day and highly recommend having lunch or dinner as this makes it even more special for my father. The activities are in the morning and afternoon and my father is really enjoying them which is important to get involved in. It is a pleasure to turn up and feels like we are going on holiday as the care home is so luxurious. Thank you to all the staff for looking after my father as he loves it.
Thank you very much for taking the time to complete a review for us, your feedback and comments are so important to us. We look forward to sharing this positive feedback with the team.
Dad's admission to Camberley Heights and his time spent there since, make this 5 star review, genuinely deserved and if more could be given, I would.
Dad had to travel over 200 miles to get to care home. We were helped and given advice with how to manage such a long distance move. Two staff members in particular made everything seem less for us.
From the moment we arrive on the floor, all the carers know how dad has been that night or day and have an action plan and daily activities.
I love how the staff engage with dad and they genuinely want the best daily outcomes for him. They truly care and are respectful about his dignity while being mindful about his safety.
The food is delicious and this is really important for dad who had nearly 60 years of living with our mum, who was a terrific cook.
Thank you for such a comprehensive and wonderful review, your feedback is appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 December 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Camberley Heights Care Home - Avery Collection.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Camberley Heights Care Home - Avery Collection
What types of Care is Camberley Heights Care Home - Avery Collection registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Camberley Heights Care Home - Avery Collection have?
There are 14 Single Rooms and 43 Couples/Companion Rooms.
What are the Facilities & Services at Camberley Heights Care Home - Avery Collection?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Camberley Heights Care Home - Avery Collection to the centre of Camberley?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Camberley Heights Care Home - Avery Collection to verify any information. View our terms and conditions. Camberley Heights Care Home - Avery Collection has an Enhanced Service -more info.