Camberley Heights Care Home - Avery Collection

Pembroke Broadway, Camberley GU15 3XD
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9.8 82 Reviews
  • Camberley Heights Care Home - Avery Collection, Camberley
Camberley Heights presents a variety of upscale facilities to offer residents luxury living. Boasting studio apartments, 1-bed apartments and luxurious apartments, every suite has been carefully designed and furnished to offer a high standard of comfort, complete with a separate living area and kitchenette.

The larger apartments are the ideal options for couples or companions seeking residential care home support together, offering ample space for cherished belongings. The home caters to residential, respite, nursing and dementia care needs.

Modern designs and well-lit spaces set the stage for an array of amenities at Camberley Heights, including the on-site salon and therapy room and an elegant private dining room to spend time with loved ones and enjoy a special meal. Additionally, film enthusiasts can indulge in the exclusive cinema room.

The team recognise that looking for a care home can be overwhelming, many residents opt for short-term respite breaks, giving them the opportunity to familiarise themselves with the home and decide if it's the right option for them.

Contact the team to discuss your specific care needs and arrange a visit to discover more about this brilliant care home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1800
  • Self-Funded Residential Dementia Care: £1600 – £1600
  • Self-Funded Nursing Care: £1600 – £1750
  • Self-Funded Nursing Dementia Care: £1700 – £1850
  • RESPITE Self-Funded Residential Care: £1650 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1700 – £1850
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1950

These prices are only a guideline, please contact Camberley Heights Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Anna Chioariu (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 5

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (43)

Parking

  • Underground parking available for visitors and residents accessed via Park Lane. Disabled parking is also available on the front courtyard.

Camberley Heights Care Home - Avery Collection Reviews (82)

Total of 82, showing 61-80
9.8

Camberley Heights Care Home - Avery Collection has a Review Score of 9.8 (9.789) out of 10, based on 30 reviews in the last 2 years. Over all time Camberley Heights Care Home - Avery Collection has 82 reviews.

Overall Experience

  • 66
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Date Published

82
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Review from Jacqueline O (Sister of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home and the staff wonderful.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review, it's much appreciated.

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Review from Barbara J (Friend of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My close friend (of over 50 years) was found unable to return to her own home after our extensive period in hospital following a fan. After research, we discovered Pembroke House. The same friend is now cheery, positive and quickly settled into a situation she always rejected! Pembroke House is impressive.
It finds a way to be "homely" whilst satisfying every need in a stylish way. (The staff could be described with the same words). Well done!

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind review Barbara, much appreciated.

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Review from Jane C (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been at Pembroke House for a week, however, it's clear to see that all the staff are friendly, professional and sensitive to his needs. From the first phone call, all the questions and arrangements have been centred on Dad, his likes and needs. I am already becoming his daughter again and
just visiting rather than being his carers, a burden has been lifted. Thank you.

Reply from Tony Dunne, C L M at Camberley Heights Care Home - Avery Collection

Thank you for your kind words Jane. We are pleased your dad has settled into life at Pembroke, and lovely to hear your comments.

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Review from A E (Wife of Resident) assisted by family/friend published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in Pembroke House. The family and I feel so lucky. The staff treat him with respect and going beyond what they have to do and showing great kindness and patience. I am made to feel very comfortable always offered a cup of tea or coffee on arrival which is appreciated after a bus ride.
The
staff have become our friends any problems we know we can phone and they will sort it.
I thoroughly recommend this home.

Reply from Tony Dunne, C L M at Camberley Heights Care Home - Avery Collection

Thank you for your review. I shall pass your kind comments on to our staff.

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Review from G J (Grandson of Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In November my grandad (99) took a nasty fall with examinations pointing towards a suspected heart attack and as a result of the fall, he sustained some inhibiting injuries.
My wife suggested Pembroke House for respite holding it in high regard, I thought Grandad wouldn't agree as he is so fiercely
independent.
He was agreeable with the idea of respite care as he was keen to get the strength back in his legs. He stayed in Pembroke for 2 weeks and thoroughly enjoyed it. He joined in all the activities, gave good reports on the food and delighted with the level of care and love he received from everybody.
For us, it was a great relief to know that he was in safe hands with at least 1 registered nurse being there 24/7. It was also great to come in and visit him in the stunning building with complimentary drinks/cakes for the family. He was definitely living it up in there!
In short, if you’re thinking of re-housing yourself or a loved one into a care home then visit Pembroke House to see for yourself.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind review. It was lovely having your Grandad stay with us, and, he is always welcome to pop in to say hello to the friends he made here.

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Review from Sandra H (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Pembroke House have all been amazing since my 88-year-old father came first for respite care and then as a permanent resident. Dad had only been here for 1 week before he decided he wanted to stay. He saw what excellent care could look like. As a registered nurse myself, I have been beyond
impressed by both the nursing care and the input from the carers. My father has trust in those caring for him. Every member of staff is cheerful, positive and nothing is too much trouble. My Dad is always treated with the utmost dignity.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you Sandra for your kind review. We are delighted your Father has settled into Pembroke so well, and that he has chosen to stay with us!

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Review from E L (Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here only a short time and have been made so very welcome by all the staff also the residents. The kindness of the staff are truly amazing, nothing is too much trouble. Quite outstanding are the meals absolutely delicious and served looking as wonderful as they taste. I am looking
forward to partaking in some of the very varied activities and outings that are on the programme.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your lovely review. We are delighted to welcome you to our community.

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Review from Diane G (Wife of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be both kind and helpful to myself and my husband, nothing is too much trouble for them. My husband has settled into his new home very well and it is a pleasure for me to visit him.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you, Diane, for your kind words and review. It is lovely to see how well your Husband has settled here at Pembroke House.

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Review from Karen H (Daughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pembroke House provides excellent care and a safe, friendly and family like atmosphere.
I could not have asked for anything more from the staff across all departments of Pembroke from housekeeping to carers. They have been fantastic throughout Mum's stay and especially of great support during a time
when its been a 'bumpy' journey. Well done and thank you all it is so appreciated.

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Review from Brian H (Son of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's great fear was the prospect of ending her days in a hospital, so when she was diagnosed with terminal lung cancer at the age of 96, we looked for a good nursing home for her. When we found Pembroke House in Camberley, we could hardly believe our luck. Here was a new Nursing Home with a 5-star
hotel look and feel to it, with no waiting list! Mother moved in very quickly and remained there until her death 8 weeks later. During those weeks, she could not have been better looked after; the Care staff and Nurses were all really lovely and attentive and ensured that her final weeks were as pleasant, comfortable and pain-free as possible. She really loved her time there and was compassionately cared-for until the very end. Management and staff were very friendly and approachable, with some staff even taking time off to attend her Memorial Service. No-one in the family could fault the care and attention given to mother, who passed away painlessly, quietly and with dignity.

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Review from Wendy S (Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so sorry to be going home. I have been very happy here and made many friends.

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Review from M Z (Daughter of Resident) published on 2 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved into Pembroke House and has settled really well. She loves the warmth of the building and has already made friends.
The care team have been superb and although nearly 99 years old, she has already been taken out to visit the shops in Camberley!

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Review from Frank C (Son of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad suffering from cancer was unable to look after himself at home and came to Pembroke for the care offered. The staff were exceptional in every aspect and within days all the staff knew him by his first name.
Dad had a few toilet problems along with vomiting due to the cancer and no amount of
mess seemed to faze the nurses and without fail the comment back was - no problem. Towards the end of Dad's stay his appetite was picky, again no problem - the restaurant staff would make him custard even though not on the menu.
The home was immaculate, it is new but cleaners were evident every time we visited and kept it lovely. We bought furniture for his room from the British Heart Foundation, pictures from home etc to brighten up his room and make it personal.
The maintenance staff put it all together, hung the pictures and made it nice and homely for Dad.
Sure Pembroke costs a bit but if you can afford it, it is well worth it, they cannot do enough for you - highly recommended.

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Review from Michael B (Husband of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Pembroke House staff are most welcoming and hospitable. Will give information as needed. Also supportive to me and the wife.

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Review from Joyce L (Respite Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five star plus care in every respect. Elegant dining with a host of activities. Excellent nurses and carers - above all treated with dignity.

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Review from Brenda N (Respite Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodation was homely and the staff very caring and attentive. Nothing was too much trouble. The food was very palatable.
The fact that the gardens were in the roof was attractive especially when the weather was fine, and the fact that the shops were so accessible was a bonus for long stays
who were still active.
Entertainment was well managed and readily available. I enjoyed my stay enormously.

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Review from Richard M (Son of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother required respite care following a long period in hospital. We have been delighted by the level of care and crucially kindness from all the team. The rooms are lovely and the standard of catering exceptional. Whilst any private care is expensive, I found the cost appropriate and did not get
the feeling of a money grabbing approach which the sector can be known for. Using the family dining was great, they encourage family to be involved and charge at a modest rate for this. The location close to the town centre is also good, to get practical items but also take your family member for a walk (or wheelchair) around the shops.

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Review from Pat D (Son of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Pembroke House team have been professional and very caring in dealing with mum. They helped us both in what was a difficult time, getting mum from the hospital into the home and liaised with the ward to move things along more smoothly, after visiting mum at Frimley Park. Everyone there has worked
very hard to make Mum welcome and she has now settled well.


The home itself is wonderful with lots of great facilities, like a cinema room, hair dresser and activity team.


The restaurant and general catering are particularly good. If mum is not feeling like eating, they offer her pretty much anything she wants to get her eating. She is also visiting the restaurant regularly where again the staff are excellent and clearly caring.


At 92 this is the first time Mum has not lived independently and I've been trying to get her to do this for some years. I feared she'd hate it, but thanks to the Pembroke team it's been a great success and mum will now enjoy her final years in this wonderful home.

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Review from M B (Wife of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Pembroke House have been amazing in helping the whole family feel welcome and in giving my husband the best care possible.
We all feel my husband is safe, valued and respected and it has given us peace of mind and support at a time when we are coming to terms with my husband's changing
health needs.

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Review from J B (Sister of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my brother three times. The first time he was asleep initially when I went in, so I was given a tour of Pembroke House. I was impressed by the quality of the facilities and by the knowledgeable and caring staff. My second visit confirmed this view. Today when I saw my brother he recognised
us and said- "You don't want to end up in a home but if you do this is the place to be. The staff are lovely." It was very heartwarming to hear this after some very challenging times for him and his family.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Camberley Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Camberley Heights Care Home - Avery Collection is calculated as follows: ( (291 Excellents x 5) + (48 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 351 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Camberley Heights Care Home - Avery Collection is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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