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Camberley Heights Care Home - Avery Collection

Pembroke Broadway, Camberley, Surrey GU15 3XD
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Camberley Heights Care Home - Avery Collection, Camberley
Camberley Heights Care Home - Avery Collection, Camberley
Camberley Heights Care Home - Avery Collection, Camberley

Camberley Heights presents a variety of upscale facilities to offer residents luxury living. Boasting studio apartments, 1-bed apartments and luxurious apartments, every suite has been carefully designed and furnished to offer a high standard of comfort, complete with a separate living area and kitchenette.

The larger apartments are the ideal options for couples or companions seeking residential care home support together, offering ample space for cherished belongings. The home caters...  

Care Provided by Camberley Heights Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,850£1,700 - £1,950
Residential Dementia CareFrom £1,650From £1,750
Nursing CareFrom £1,650£1,750 - £1,900
Nursing Dementia Care£1,750 - £1,800From £1,850

Contact Camberley Heights Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Chloe Stock(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 5

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (43)
  • Single Rooms with ensuite Wet Room (14)
  • Couples/Companion Rooms with ensuite Wet Room (43)

Parking

  • Underground parking available for visitors and residents accessed via Park Lane. Disabled parking is also available on the front courtyard.

Camberley Heights Care Home - Avery Collection Reviews (91)

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10

Camberley Heights Care Home - Avery Collection has a Review Score of 10 (9.951) out of 10, based on 28 reviews in the last 2 years. Over all time Camberley Heights Care Home - Avery Collection has 91 reviews.

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Showing 91 reviews matching selected criteria
Review from M W (Resident / Service User) published on 26 October 2020 Submitted via Postal Card
Overall Experience

I am enjoying myself at Pembroke House. I would recommend it to other people.

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Review from F H (Respite Resident) published on 24 July 2020 Submitted via Postal Card
Overall Experience

All staff are very funny, polite and competent in all aspects. Any queries are dealt with immediately to our satisfaction.

We have no hesitation in recommending care at Pembroke House, Camberley.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words. We pride ourselves on the quality of our staff, and, it's always good to hear from residents, that the quality shines through.

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Review from Shirley L (Resident / Service User) published on 30 April 2020 Submitted via Postal Card
Overall Experience

I thought the home responded very well with the PM's request.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words. Very much appreciated.

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Review from M P (Resident / Service User) published on 24 April 2020 Submitted via Postal Card
Overall Experience

I enjoy it here.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words, much appreciated, by all the team at Pembroke.

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Review from G P (Resident / Service User) published on 14 April 2020 Submitted via Postal Card
Overall Experience
My experience here has been very enjoyable.
The staff are always helpful, and nothing is too much trouble for them.
I have enjoyed the outings that the wonderful activities team have put on.

Overall I am in the best place.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind words and review. It is lovely to hear that you enjoy the outings, and assure you of our commitment to ensuring your continued enjoyable experience.

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Review from S B (Resident / Service User) published on 9 April 2020 Submitted via Postal Card
Overall Experience

I am happy here, and the staff look after us very well.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review. It makes our job worthwhile knowing our residents feel safe and cared for.

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Review from L L (Resident / Service User) published on 9 April 2020 Submitted via Postal Card
Overall Experience

Very happy here.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind words, we are delighted that you are happy with life at Pembroke House.

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Review from J M (Resident / Service User) published on 9 April 2020 Submitted via Postal Card
Overall Experience
Staff excellent.
Facilities adequate.

Location is excellent.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for choosing Pembroke House. It is lovely to see a resident settled and happy.

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Review from M B (Wife of Resident) published on 26 March 2020 Submitted via Postal Card
Overall Experience

Very satisfied.

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Review from Jacqueline O (Sister of Resident) published on 9 April 2019 Submitted via Postal Card
Overall Experience

I have found the home and the staff wonderful.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review, it's much appreciated.

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Review from Barbara J (Friend of Resident) published on 26 March 2019 Submitted via Postal Card
Overall Experience

My close friend (of over 50 years) was found unable to return to her own home after our extensive period in hospital following a fan. After research, we discovered Pembroke House. The same friend is now cheery, positive and quickly settled into a situation she always rejected! Pembroke House is impressive. It finds a way to be "homely" whilst satisfying every need in a stylish way. (The staff could be described with the same words). Well done!

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind review Barbara, much appreciated.

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Review from Jane C (Daughter of Resident) published on 22 March 2019 Submitted via Postal Card
Overall Experience

Dad has only been at Pembroke House for a week, however, it's clear to see that all the staff are friendly, professional and sensitive to his needs. From the first phone call, all the questions and arrangements have been centred on Dad, his likes and needs. I am already becoming his daughter again and just visiting rather than being his carers, a burden has been lifted. Thank you.

Reply from Tony Dunne, C L M at Camberley Heights Care Home - Avery Collection

Thank you for your kind words Jane. We are pleased your dad has settled into life at Pembroke, and lovely to hear your comments.

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Review from A E (Wife of Resident) published on 17 January 2019 Submitted via Postal Card
Overall Experience
My husband is in Pembroke House. The family and I feel so lucky. The staff treat him with respect and going beyond what they have to do and showing great kindness and patience. I am made to feel very comfortable always offered a cup of tea or coffee on arrival which is appreciated after a bus ride.
The staff have become our friends any problems we know we can phone and they will sort it.

I thoroughly recommend this home.

Reply from Tony Dunne, C L M at Camberley Heights Care Home - Avery Collection

Thank you for your review. I shall pass your kind comments on to our staff.

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Review from G J (Grandson of Resident) published on 18 December 2018 Submitted via Website
Overall Experience
In November my grandad (99) took a nasty fall with examinations pointing towards a suspected heart attack and as a result of the fall, he sustained some inhibiting injuries.
My wife suggested Pembroke House for respite holding it in high regard, I thought Grandad wouldn't agree as he is so fiercely independent.
He was agreeable with the idea of respite care as he was keen to get the strength back in his legs. He stayed in Pembroke for 2 weeks and thoroughly enjoyed it. He joined in all the activities, gave good reports on the food and delighted with the level of care and love he received from everybody.
For us, it was a great relief to know that he was in safe hands with at least 1 registered nurse being there 24/7. It was also great to come in and visit him in the stunning building with complimentary drinks/cakes for the family. He was definitely living it up in there!

In short, if you’re thinking of re-housing yourself or a loved one into a care home then visit Pembroke House to see for yourself.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind review. It was lovely having your Grandad stay with us, and, he is always welcome to pop in to say hello to the friends he made here.

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Review from Sandra H (Daughter of Resident) published on 11 December 2018 Submitted via Postal Card
Overall Experience

The team at Pembroke House have all been amazing since my 88-year-old father came first for respite care and then as a permanent resident. Dad had only been here for 1 week before he decided he wanted to stay. He saw what excellent care could look like. As a registered nurse myself, I have been beyond impressed by both the nursing care and the input from the carers. My father has trust in those caring for him. Every member of staff is cheerful, positive and nothing is too much trouble. My Dad is always treated with the utmost dignity.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you Sandra for your kind review. We are delighted your Father has settled into Pembroke so well, and that he has chosen to stay with us!

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Review from E L (Resident / Service User) published on 7 November 2018 Submitted via Postal Card
Overall Experience

I have been a resident here only a short time and have been made so very welcome by all the staff also the residents. The kindness of the staff are truly amazing, nothing is too much trouble. Quite outstanding are the meals absolutely delicious and served looking as wonderful as they taste. I am looking forward to partaking in some of the very varied activities and outings that are on the programme.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your lovely review. We are delighted to welcome you to our community.

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Review from Diane G (Wife of Resident) published on 19 October 2018 Submitted via Postal Card
Overall Experience

I have found the staff to be both kind and helpful to myself and my husband, nothing is too much trouble for them. My husband has settled into his new home very well and it is a pleasure for me to visit him.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you, Diane, for your kind words and review. It is lovely to see how well your Husband has settled here at Pembroke House.

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Review from Karen H (Daughter of Resident) published on 14 September 2018 Submitted via Postal Card
Overall Experience
Pembroke House provides excellent care and a safe, friendly and family like atmosphere.

I could not have asked for anything more from the staff across all departments of Pembroke from housekeeping to carers. They have been fantastic throughout Mum's stay and especially of great support during a time when its been a 'bumpy' journey. Well done and thank you all it is so appreciated.

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Review from Brian H (Son of Resident) published on 10 May 2018 Submitted via Website
Overall Experience

My mother's great fear was the prospect of ending her days in a hospital, so when she was diagnosed with terminal lung cancer at the age of 96, we looked for a good nursing home for her. When we found Pembroke House in Camberley, we could hardly believe our luck. Here was a new Nursing Home with a 5-star hotel look and feel to it, with no waiting list! Mother moved in very quickly and remained there until her death 8 weeks later. During those weeks, she could not have been better looked after; the Care staff and Nurses were all really lovely and attentive and ensured that her final weeks were as pleasant, comfortable and pain-free as possible. She really loved her time there and was compassionately cared-for until the very end. Management and staff were very friendly and approachable, with some staff even taking time off to attend her Memorial Service. No-one in the family could fault the care and attention given to mother, who passed away painlessly, quietly and with dignity.

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Review from Wendy S (Resident / Service User) published on 22 March 2018 Submitted via Postal Card
Overall Experience

I'm so sorry to be going home. I have been very happy here and made many friends.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

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