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- Camberley Heights Care Home - Avery Collection







Camberley Heights presents a variety of upscale facilities to offer residents luxury living. Boasting studio apartments, 1-bed apartments and luxurious apartments, every suite has been carefully designed and furnished to offer a high standard of comfort, complete with a separate living area and kitchenette.
The larger apartments are the ideal options for couples or companions seeking residential care home support together, offering ample space for cherished belongings. The home caters...
Care Provided by Camberley Heights Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 100 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Camberley Heights Care Home - Avery Collection for full pricing details and T&Cs.
Contact Camberley Heights Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Chloe Stock(General Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
- Number of floors: 5
Room Information
- Single Rooms (14)
- Couples/Companion Rooms (43)
- Single Rooms with ensuite Wet Room (14)
- Couples/Companion Rooms with ensuite Wet Room (43)
Parking
- Underground parking available for visitors and residents accessed via Park Lane. Disabled parking is also available on the front courtyard.
Camberley Heights Care Home - Avery Collection Reviews (91)
Camberley Heights Care Home - Avery Collection has a Review Score of 10 (9.951) out of 10, based on 28 reviews in the last 2 years.
Over all time Camberley Heights Care Home - Avery Collection has 91 reviews.
Mum has been a resident since November 2024. The care for her has been outstanding. I can relax knowing that mum is extremely well cared for and looked after. The staff are so efficient. I receive regular updates as to her well being in person or telephone call. The daily activities are so varied and lots of fun. She always tells me how lovely the food is and how very kind the staff are to her. Mum went through a difficult time which impacted on myself. I reached out to the health team for help and support which resulted in a meeting. All I can say is that they were there for me and my mum, such support and kindness shown by everyone involved. Thank you so very much for everything that you do. I cannot forget the reception staff, always so friendly, helpful, happy and obliging. Thank you everyone.
Thank you for taking the time to complete this review, your feedback and comments are greatly appreciated.
The staff made my parents feel extremely welcome and made the move as easy as possible in terms staff introducing themselves to the excellent facilities at the home.
It is always a hard decision to move into a care home but this is certainly been the right decision so they receive the care and the safety they need at this time of life.
It provides myself who lives in Australia and my brother who lives in the West Country peace of mind that they are safe and cared for most importantly with dignity and respect.
Thank you to all the staff at Camberley Heights Care Home who have helped my parents transition to their new home.
Thank you very much for your kind words and taking the time to complete this review for us, it is very much appreciated.
My partner spent 7 weeks at Camberley Heights and he received the best care by a wonderful, professional team of doctors, nurses and carers. They are truly amazing and provided so much kindness, support and dignity to my partner, myself and his daughter. I would highly recommend Camberley Heights.
Thank you for taking the time to complete a review for and thank you for the wonderful feedback.
My mother in law has been in Camberley Heights for almost 2 years. She has settled in very well due to the lovely staff that look after her. The entertainment staff are especially fantastic and take great care and attention of all their guests to include them and make them feel safe and at home. Thank you.
Thank you for taking the time to complete this review, your feedback is important to us. We appreciate your comments and are pleased to hear your mother in law has settled in well, we enjoy caring for her.
My mum moved into the care home on 16/09/2024 for Dementia care, and the care has been excellent. I have no concerns at all and am happy she is getting the best care possible. The nursing care on the dementia floor is remarkable, and Mum is very happy with them all. The facilities in the home are excellent and the food is delicious, we can eat with Mum in the restaurant which we do every so often.
Thank you for taking the time to complete this review for us and with such lovely comments and feedback. We will be sure to share with all the team. We very much enjoy having your mum here to care for.
Dad has only been in Camberley Heights Care Home for about 3 months, but in that short time we have both been very impressed with the facilities in the home, the care that he receives daily, the quality and variety of food, how clean and tidy the building is kept and all the staff from the receptionists, general staff, care assistants and nurses. Unfortunately dad is not able to take full advantage of all the activities, but the care staff are gradually getting him to leave his room and go to the restaurant most days. We have also both been made to feel very welcome by the staff and are updated weekly on dad's medical condition.
Thank you for taking the time to complete a review for us, we appreciate your feedback and are pleased your dad is making good progress here.
My parents are sharing a room in Camberley Heights Care Home and over the first month they have found the staff to be very friendly and accommodating. The Avery team were very keen to integrate my parents into the day to day activities and socialise with the other residents which has made my parents feel settled in a relatively short period of time. It was always a concern that they would struggle with the move from their house but we couldn't have hoped for a smoother transition. It is also a great place for us all to visit and spend time with my parents with lovely reception staff greeting you and offering coffee and nibbles. During our visits there are regular carers and nurses popping in and checking on my parents, even taking time to say hello or goodbye at the start or end of their shifts.
Thank you for taking the time to complete this review and for sharing your wonderful feedback. We are so pleased to hear your comments, your feedback is valuable and will be passed to the rest of the team.
My mother has been in Camberley Heights Care Home now for 2 and a half years. She didn't want to go into a home but when I showed her around she fell in love, as its more like a hotel than a care home. She was moved to the Lodge in January 2024 as her Alzheimer's is progressing, it was a hard transition but she is very settled now. She always has a smile on her face and never complains about anything. She enjoys the food and has made some friends. The entertainment staff are an absolute delight and get mum involved in all the activities, the hardest thing for her when she moved in was finding things to do (she was not one to sit around watching TV) so I am eternally grateful to them getting her involved in activities. All the staff are very friendly and always keep me updated with her care needs.
Thank you for your amazing feedback, we really appreciate and value your comments. We love looking after your mother and having her here with us.
Food menu's much better this month.
Thank you for taking the time to leave a review and for your feedback; we value the opinions of our residents. Our menus are regularly reviewed to ensure a good variety is on offer to all of our residents.
As I live abroad it was a relief to know she is being well looked after.
Thank you for taking the time to write such a wonderful review of our home and the quality of care the team at Camberley Heights has shown when you visited your Godmother. We are very proud of our home and very pleased to hear that it has given you reassurance that she's being looked after so well. Your comments are greatly appreciated.
Resident cats are a lovely addition and they are very welcoming.
The home is set out with plush seating areas and large well-lit walkways.
There is a lovely atmosphere in the home.
Thank you for taking the time to write such a wonderful review of our home and the team at Camberley Heights. We are very proud of our home and very pleased to hear that it's given you pleasure and enjoyment every time you visit us.
My Mum moved into Camberley Heights in 2022 into The Lodge and she was made very welcome from her first day. Mum is enjoying her life and everything that this wonderful care home has to offer. The staff are very caring and treat Mum with respect and dignity. Family members are made to feel very welcome when they visit by the friendly staff. The care home always looks clean, tidy, and well-maintained. Mum often tells me that she is very happy there, the food is wonderful, and that I could not have chosen a better place for her to live in.
Thank you for taking the time to write such a wonderful review of our home and the team at Camberley Heights. We are very pleased to hear that Camberley Heights has reassured you that your loved one is safe and well cared for and we're making a difference to your mum's daily living.
The food provision for diabetics; desserts are sugar-free ice cream and yoghurt but then - there are no British staff in the "cooking department!" I have asked the catering manager himself - but nothing!
The 1st floor breakfast area, a problem identified weeks ago. Waitresses have to journey to the ground floor kitchen to order 'cooked breakfast' a simple intercom would suffice - but wherefore management? - again, after weeks and weeks with no change and no progress.
Camberley Heights is a beautiful home, very clean, the meals are very variable and my husband enjoys every meal. All the staff are so helpful and extremely attentive to my husband and his needs. Currently unable to join in with activities, unfortunately.
It was a wonderful experience being at Camberley Heights. I was very happy there and was sad to leave. I received excellent care and will recommend Camberley Heights Care Home to all my friends.
Thank you for your lovely review, we are very proud of our home and all the staff work to make sure all residents receive the best experience.
I cannot see any person who is not friendly. We have a cat that is so friendly and it gives me pleasure. My friends when they visit are always praising Camberley Heights as they are so good.
Very satisfied with all the help and care that I receive in Camberley Heights, most staff are very caring and helpful.
After the death of my mother-in-law we looked for the 'perfect' care home for her husband. After visiting a few other homes it became obvious that Pembroke House, as it was then called, would be difficult to beat. When my father-in-law moved in, we half expected some disappointments, as 'things' rarely are as good as they seem - well this place is the exception!
Many amenities and 2 restaurants, he had 1 bedroom apartment (bedroom/Lounge/kitchenette and ensuite spacious bathroom) which was bright, clean and comfortable.
It was great right from the top management down to every single member of staff, especially the nurses and carers. He was respected and so well cared for. We never had to worry or question anything and trusted every single member of staff to always do their absolute best by him.
I do wholeheartedly recommend Camberley Heights to anyone looking for a five-star care home in this area - it will be hard to find a better place.
Thank you for such a wonderful review of our home and team here at Camberley Heights! Your feedback helps us to continue to deliver exceptional care to our residents and boosts staff morale. We are delighted that you have found your experience so positive and have taken the time to write a lovely review.
My mother lived in the home for 6 years and despite her reluctance to move there, she had a busy life with the activities available to her. The team always encouraged her to join in with everything on offer. Sadly she declined in the last few months and passed away at the end of November 2023. The team of carers who looked after her were outstanding. They treated her with respect and care, and kept her clean, keeping her hair brushed, bed clean and changed her clothes several times a day. She became very weak and they were very gentle and respectful of her needs. Carers are the unsung heroes who are tireless in their kindness and respect for other human beings. I would like to thank all of them for making my mother's last days as peaceful as possible.
Thank you so much for taking the time to share your kind thoughts and the positive experience of Camberley Heights Care Home and our Carers. It warms our hearts to know that you and your Mother were so happy and pleased with the care and support given throughout her time here. Providing the warmth,...
I was made very welcome when I came to Pembrook House last October and I am enjoying the various activities.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 December 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Camberley Heights Care Home - Avery Collection.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Meet the Team (0)
There are no Team Members posted yet.
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