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Camberley Heights Care Home - Avery Collection

Pembroke Broadway, Camberley, Surrey GU15 3XD
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Camberley Heights Care Home - Avery Collection, Camberley
Camberley Heights Care Home - Avery Collection, Camberley
Camberley Heights Care Home - Avery Collection, Camberley

Camberley Heights presents a variety of upscale facilities to offer residents luxury living. Boasting studio apartments, 1-bed apartments and luxurious apartments, every suite has been carefully designed and furnished to offer a high standard of comfort, complete with a separate living area and kitchenette.

The larger apartments are the ideal options for couples or companions seeking residential care home support together, offering ample space for cherished belongings. The home caters...  

Care Provided by Camberley Heights Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,850£1,700 - £1,950
Residential Dementia CareFrom £1,650From £1,750
Nursing CareFrom £1,650£1,750 - £1,900
Nursing Dementia Care£1,750 - £1,800From £1,850

Contact Camberley Heights Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Chloe Stock(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 5

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (43)
  • Single Rooms with ensuite Wet Room (14)
  • Couples/Companion Rooms with ensuite Wet Room (43)

Parking

  • Underground parking available for visitors and residents accessed via Park Lane. Disabled parking is also available on the front courtyard.

Camberley Heights Care Home - Avery Collection Reviews (91)

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10

Camberley Heights Care Home - Avery Collection has a Review Score of 10 (9.951) out of 10, based on 28 reviews in the last 2 years. Over all time Camberley Heights Care Home - Avery Collection has 91 reviews.

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Showing 91 reviews matching selected criteria
Review from Vanessa P (Daughter of Resident) published on 31 January 2025 Submitted via Website
Overall Experience

Mum has been a resident since November 2024. The care for her has been outstanding. I can relax knowing that mum is extremely well cared for and looked after. The staff are so efficient. I receive regular updates as to her well being in person or telephone call. The daily activities are so varied and lots of fun. She always tells me how lovely the food is and how very kind the staff are to her. Mum went through a difficult time which impacted on myself. I reached out to the health team for help and support which resulted in a meeting. All I can say is that they were there for me and my mum, such support and kindness shown by everyone involved. Thank you so very much for everything that you do. I cannot forget the reception staff, always so friendly, helpful, happy and obliging. Thank you everyone.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete this review, your feedback and comments are greatly appreciated.

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Review from Richard G (Son of Resident) published on 27 January 2025 Submitted via Website
Overall Experience
Moving my elderly parents into the Camberley Heights Care Home went extremely smoothly from the assessment on 31/12/2024 to moving into the care home 8th January 2025.
The staff made my parents feel extremely welcome and made the move as easy as possible in terms staff introducing themselves to the excellent facilities at the home.
It is always a hard decision to move into a care home but this is certainly been the right decision so they receive the care and the safety they need at this time of life.
It provides myself who lives in Australia and my brother who lives in the West Country peace of mind that they are safe and cared for most importantly with dignity and respect.

Thank you to all the staff at Camberley Heights Care Home who have helped my parents transition to their new home.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you very much for your kind words and taking the time to complete this review for us, it is very much appreciated.

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Review from Deanne W (Partner of Resident) published on 2 January 2025 Submitted via Website
Overall Experience

My partner spent 7 weeks at Camberley Heights and he received the best care by a wonderful, professional team of doctors, nurses and carers. They are truly amazing and provided so much kindness, support and dignity to my partner, myself and his daughter. I would highly recommend Camberley Heights.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete a review for and thank you for the wonderful feedback.

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Review from J H (Daughter-in-law of Resident) published on 5 December 2024 Submitted via Postal Card
Overall Experience

My mother in law has been in Camberley Heights for almost 2 years. She has settled in very well due to the lovely staff that look after her. The entertainment staff are especially fantastic and take great care and attention of all their guests to include them and make them feel safe and at home. Thank you.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete this review, your feedback is important to us. We appreciate your comments and are pleased to hear your mother in law has settled in well, we enjoy caring for her.

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Review from Annette C (Daughter of Resident) published on 19 November 2024 Submitted via Website
Overall Experience

My mum moved into the care home on 16/09/2024 for Dementia care, and the care has been excellent. I have no concerns at all and am happy she is getting the best care possible. The nursing care on the dementia floor is remarkable, and Mum is very happy with them all. The facilities in the home are excellent and the food is delicious, we can eat with Mum in the restaurant which we do every so often.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete this review for us and with such lovely comments and feedback. We will be sure to share with all the team. We very much enjoy having your mum here to care for.

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Review from Lesley R (Daughter of Resident) published on 9 October 2024 Submitted via Website
Overall Experience

Dad has only been in Camberley Heights Care Home for about 3 months, but in that short time we have both been very impressed with the facilities in the home, the care that he receives daily, the quality and variety of food, how clean and tidy the building is kept and all the staff from the receptionists, general staff, care assistants and nurses. Unfortunately dad is not able to take full advantage of all the activities, but the care staff are gradually getting him to leave his room and go to the restaurant most days. We have also both been made to feel very welcome by the staff and are updated weekly on dad's medical condition.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete a review for us, we appreciate your feedback and are pleased your dad is making good progress here.

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Review from Rob T (Son of Resident) published on 2 October 2024 Submitted via Website
Overall Experience

My parents are sharing a room in Camberley Heights Care Home and over the first month they have found the staff to be very friendly and accommodating. The Avery team were very keen to integrate my parents into the day to day activities and socialise with the other residents which has made my parents feel settled in a relatively short period of time. It was always a concern that they would struggle with the move from their house but we couldn't have hoped for a smoother transition. It is also a great place for us all to visit and spend time with my parents with lovely reception staff greeting you and offering coffee and nibbles. During our visits there are regular carers and nurses popping in and checking on my parents, even taking time to say hello or goodbye at the start or end of their shifts.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to complete this review and for sharing your wonderful feedback. We are so pleased to hear your comments, your feedback is valuable and will be passed to the rest of the team.

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Review from Martine A (Daughter of Resident) published on 1 October 2024 Submitted via Website
Overall Experience

My mother has been in Camberley Heights Care Home now for 2 and a half years. She didn't want to go into a home but when I showed her around she fell in love, as its more like a hotel than a care home. She was moved to the Lodge in January 2024 as her Alzheimer's is progressing, it was a hard transition but she is very settled now. She always has a smile on her face and never complains about anything. She enjoys the food and has made some friends. The entertainment staff are an absolute delight and get mum involved in all the activities, the hardest thing for her when she moved in was finding things to do (she was not one to sit around watching TV) so I am eternally grateful to them getting her involved in activities. All the staff are very friendly and always keep me updated with her care needs.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for your amazing feedback, we really appreciate and value your comments. We love looking after your mother and having her here with us.

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Review from Ian G (Resident / Service User) published on 19 July 2024 Submitted via Postal Card
Overall Experience

Food menu's much better this month.

Reply from Claire Hudson, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to leave a review and for your feedback; we value the opinions of our residents. Our menus are regularly reviewed to ensure a good variety is on offer to all of our residents.

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Review from J S (Goddaughter of Resident) published on 9 July 2024 Submitted via Postal Card
Overall Experience
I was very impressed with the level of care, accommodation, and catering over the course of the eight days I spent visiting my Godmother.

As I live abroad it was a relief to know she is being well looked after.

Reply from Cristy Jones, Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to write such a wonderful review of our home and the quality of care the team at Camberley Heights has shown when you visited your Godmother. We are very proud of our home and very pleased to hear that it has given you reassurance that she's being looked after so well. Your comments are greatly appreciated.

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Review from A B (Private Carer of Resident) published on 26 June 2024 Submitted via Website
Overall Experience
Very accommodating and friendly staff.
Resident cats are a lovely addition and they are very welcoming.
The home is set out with plush seating areas and large well-lit walkways.

There is a lovely atmosphere in the home.

Reply from Cristy Jones, Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to write such a wonderful review of our home and the team at Camberley Heights. We are very proud of our home and very pleased to hear that it's given you pleasure and enjoyment every time you visit us.

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Review from Amanda F (Daughter of Resident) published on 6 June 2024 Submitted via Website
Overall Experience

My Mum moved into Camberley Heights in 2022 into The Lodge and she was made very welcome from her first day. Mum is enjoying her life and everything that this wonderful care home has to offer. The staff are very caring and treat Mum with respect and dignity. Family members are made to feel very welcome when they visit by the friendly staff. The care home always looks clean, tidy, and well-maintained. Mum often tells me that she is very happy there, the food is wonderful, and that I could not have chosen a better place for her to live in.

Reply from Cristy Jones, Manager at Camberley Heights Care Home - Avery Collection

Thank you for taking the time to write such a wonderful review of our home and the team at Camberley Heights. We are very pleased to hear that Camberley Heights has reassured you that your loved one is safe and well cared for and we're making a difference to your mum's daily living.

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Review from B F (Resident / Service User) published on 28 May 2024 Submitted via Postal Card
Overall Experience
Why provision an 'every day' - 'all-comers' coffee machine from a company in northern England? It took some 3 weeks for an 'engineer' to arrive to repair it. The same basic situation at the end of last year!
The food provision for diabetics; desserts are sugar-free ice cream and yoghurt but then - there are no British staff in the "cooking department!" I have asked the catering manager himself - but nothing!

The 1st floor breakfast area, a problem identified weeks ago. Waitresses have to journey to the ground floor kitchen to order 'cooked breakfast' a simple intercom would suffice - but wherefore management? - again, after weeks and weeks with no change and no progress.

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Review from P N (Wife of Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience

Camberley Heights is a beautiful home, very clean, the meals are very variable and my husband enjoys every meal. All the staff are so helpful and extremely attentive to my husband and his needs. Currently unable to join in with activities, unfortunately.

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Review from Erma A (Respite Resident) published on 11 April 2024 Submitted via Postal Card
Overall Experience

It was a wonderful experience being at Camberley Heights. I was very happy there and was sad to leave. I received excellent care and will recommend Camberley Heights Care Home to all my friends.

Reply from Cristy Jones, Manager at Camberley Heights Care Home - Avery Collection

Thank you for your lovely review, we are very proud of our home and all the staff work to make sure all residents receive the best experience.

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Review from M S (Resident / Service User) published on 27 March 2024 Submitted via Postal Card
Overall Experience
When I moved here, I wasn't sure but they made me feel so welcome. Now I know that I am in the right place. Everything is fabulous.

I cannot see any person who is not friendly. We have a cat that is so friendly and it gives me pleasure. My friends when they visit are always praising Camberley Heights as they are so good.

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Review from Christine S (Resident / Service User) published on 7 February 2024 Submitted via Postal Card
Overall Experience

Very satisfied with all the help and care that I receive in Camberley Heights, most staff are very caring and helpful.

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Review from Brigitte P (Daughter-in-law of Resident) published on 29 January 2024 Submitted via Website
Overall Experience
Camberley Heights should be a template for all care homes.
After the death of my mother-in-law we looked for the 'perfect' care home for her husband. After visiting a few other homes it became obvious that Pembroke House, as it was then called, would be difficult to beat. When my father-in-law moved in, we half expected some disappointments, as 'things' rarely are as good as they seem - well this place is the exception!
Many amenities and 2 restaurants, he had 1 bedroom apartment (bedroom/Lounge/kitchenette and ensuite spacious bathroom) which was bright, clean and comfortable.
It was great right from the top management down to every single member of staff, especially the nurses and carers. He was respected and so well cared for. We never had to worry or question anything and trusted every single member of staff to always do their absolute best by him.

I do wholeheartedly recommend Camberley Heights to anyone looking for a five-star care home in this area - it will be hard to find a better place.

Reply from Cristy Jones, Manager at Camberley Heights Care Home - Avery Collection

Thank you for such a wonderful review of our home and team here at Camberley Heights! Your feedback helps us to continue to deliver exceptional care to our residents and boosts staff morale. We are delighted that you have found your experience so positive and have taken the time to write a lovely review.

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Review from Sally G (Daughter of Resident) published on 8 January 2024 Submitted via Website
Overall Experience

My mother lived in the home for 6 years and despite her reluctance to move there, she had a busy life with the activities available to her. The team always encouraged her to join in with everything on offer. Sadly she declined in the last few months and passed away at the end of November 2023. The team of carers who looked after her were outstanding. They treated her with respect and care, and kept her clean, keeping her hair brushed, bed clean and changed her clothes several times a day. She became very weak and they were very gentle and respectful of her needs. Carers are the unsung heroes who are tireless in their kindness and respect for other human beings. I would like to thank all of them for making my mother's last days as peaceful as possible.

Reply from Jonathan Lytle, Client Liaison Manager at Camberley Heights Care Home - Avery Collection

Thank you so much for taking the time to share your kind thoughts and the positive experience of Camberley Heights Care Home and our Carers. It warms our hearts to know that you and your Mother were so happy and pleased with the care and support given throughout her time here. Providing the warmth,...  

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Review from Joyce W (Resident / Service User) published on 17 April 2023 Submitted via Postal Card
Overall Experience

I was made very welcome when I came to Pembrook House last October and I am enjoying the various activities.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

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