Camberley Heights Care Home - Avery Collection

The 1st floor breakfast area, a problem identified weeks ago. Waitresses have to journey to the ground floor kitchen to order 'cooked breakfast' a simple intercom would suffice - but wherefore management? - again, after weeks and weeks with no change and no progress.

Camberley Heights is a beautiful home, very clean, the meals are very variable and my husband enjoys every meal. All the staff are so helpful and extremely attentive to my husband and his needs. Currently unable to join in with activities, unfortunately.

It was a wonderful experience being at Camberley Heights. I was very happy there and was sad to leave. I received excellent care and will recommend Camberley Heights Care Home to all my friends.

I cannot see any person who is not friendly. We have a cat that is so friendly and it gives me pleasure. My friends when they visit are always praising Camberley Heights as they are so good.

Very satisfied with all the help and care that I receive in Camberley Heights, most staff are very caring and helpful.

I do wholeheartedly recommend Camberley Heights to anyone looking for a five-star care home in this area - it will be hard to find a better place.

My mother lived in the home for 6 years and despite her reluctance to move there, she had a busy life with the activities available to her. The team always encouraged her to join in with everything on offer. Sadly she declined in the last few months and passed away at the end of November 2023. The team of carers who looked after her were outstanding. They treated her with respect and care, and kept her clean, keeping her hair brushed, bed clean and changed her clothes several times a day. She became very weak and they were very gentle and respectful of her needs. Carers are the unsung heroes who are tireless in their kindness and respect for other human beings. I would like to thank all of them for making my mother's last days as peaceful as possible.

I was made very welcome when I came to Pembrook House last October and I am enjoying the various activities.

The whole process hasn't been without a few bumpy moments, but overall we are very happy and so is Mum.

The staff are kind and attentive, always willing to help and reassure. The standard of cleanliness is high, as is personal care. I have eaten the food, and it is tasty and varied. My dad was off his food, and the chef visited personally to find out if there was more they could do. If you are nervous about residential care, I would recommend a visit to Pembroke House and have a look around.

My Mum sadly died recently, having lived at Pembroke House for over 5 years. She arrived as a resident and then needed nursing for her final 6 months. My Mum was very well looked after by all the staff at Pembroke House. They knew her well and did their utmost to keep her happy. Mum was interested in birds, so they put a little bird feeder in a tree outside her window. One of the carers gave her a book on birds, which she treasured. Another time, some sweets appeared, when Mum mentioned some that she liked. Her favourite foods were always on offer to try to get her to eat when her health was failing. The maintenance team moved my Mum to 3 different rooms during her time there, when she wanted a change of scene. I witnessed countless small acts of kindness over the years. The carers and nursing staff and the ladies on reception are professional and friendly and give Pembroke House a welcoming and friendly feel. I highly recommend it.

Generally, the spaces are clean, staff attentive, willing to speak at the drop of a hat plus able to smile after the worst that covid could throw at them! The nurses are on it and fill mums life with thoughts and care.

Altogether the home is a credit to the management and staff and we were very happy to extend our visit by a further three weeks than originally intended.

of their residents. Well done to all concerned.

My husband and I spent two weeks in Pembroke House after my operation and found without exception all staff friendly and helpful. Food varied and enjoyable, served by friendly and helpful staff. Would definitely recommend this home to others.

Staff are always so kind and friendly and take pride in what they do - Mum is well cared for and treated with dignity at all times. It has been a comfort in the Covid years to know that she is being so well looked after and can maintain her social interactions whilst being kept safe.

My mother spent several years at Pembroke House in Camberley. She loved her time there and thought the world of the staff who worked there. They showed such kindness to her and made sure she was as happy as possible. Her health improved so much with the superb food and great efforts of the nursing teams in the home. Sadly she passed away a few weeks back in the home and the compassion shown by everyone was just lovely. It is such a comfort to know that my mum had a wonderful last stage of her life spent in Pembroke House.

This modern care home in Camberley Centre is well appointed with a very pleasant decor. All the staff were welcoming and friendly with concern for visitors. The care staff are kind, compassionate, patient and always respectful. Call bells are generally answered within a reasonable time. Privacy is maintained and individual preferences are followed. Qualified staff (nurses) are approachable, professional and communication is good.

My family and I could not be happier with the environment and care that my mother has received at Pembroke House since she moved in last year. She was in a poor and deteriorating state last year and is now happier and healthier by great measure in comparison. The staff have always been friendly, welcoming to us, and genuinely seem to enjoy their work and looking after the residents.

This is an exceptional residential home. Generous room space and highest quality tasteful fittings. The quality of food is first-class and tailored to the needs of each resident. A wide range of activities and interests is catered for. The place has the feel of a hotel rather than a care home yet the full range of resident needs - from semi-independence to end-of-life care - are well catered for. Despite the national recruitment problem for care homes, in my 2 years of contact with Pembroke House, there has been little turnover and the quality of staff and responsiveness of management has been consistently high. This is not just a good place, it is an excellent one.