Camberley Heights Care Home - Avery Collection

Pembroke Broadway, Camberley GU15 3XD
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9.8 82 Reviews
  • Camberley Heights Care Home - Avery Collection, Camberley
Camberley Heights presents a variety of upscale facilities to offer residents luxury living. Boasting studio apartments, 1-bed apartments and luxurious apartments, every suite has been carefully designed and furnished to offer a high standard of comfort, complete with a separate living area and kitchenette.

The larger apartments are the ideal options for couples or companions seeking residential care home support together, offering ample space for cherished belongings. The home caters to residential, respite, nursing and dementia care needs.

Modern designs and well-lit spaces set the stage for an array of amenities at Camberley Heights, including the on-site salon and therapy room and an elegant private dining room to spend time with loved ones and enjoy a special meal. Additionally, film enthusiasts can indulge in the exclusive cinema room.

The team recognise that looking for a care home can be overwhelming, many residents opt for short-term respite breaks, giving them the opportunity to familiarise themselves with the home and decide if it's the right option for them.

Contact the team to discuss your specific care needs and arrange a visit to discover more about this brilliant care home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1800
  • Self-Funded Residential Dementia Care: £1600 – £1600
  • Self-Funded Nursing Care: £1600 – £1750
  • Self-Funded Nursing Dementia Care: £1700 – £1850
  • RESPITE Self-Funded Residential Care: £1650 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1700 – £1850
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1950

These prices are only a guideline, please contact Camberley Heights Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Anna Chioariu (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 5

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (43)

Parking

  • Underground parking available for visitors and residents accessed via Park Lane. Disabled parking is also available on the front courtyard.

Camberley Heights Care Home - Avery Collection Reviews (82)

Total of 82, showing 41-60
9.8

Camberley Heights Care Home - Avery Collection has a Review Score of 9.8 (9.789) out of 10, based on 30 reviews in the last 2 years. Over all time Camberley Heights Care Home - Avery Collection has 82 reviews.

Overall Experience

  • 66
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Date Published

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Review from Vivienne S (Wife of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This modern care home in Camberley Centre is well appointed with a very pleasant decor. All the staff were welcoming and friendly with concern for visitors. The care staff are kind, compassionate, patient and always respectful. Call bells are generally answered within a reasonable time. Privacy is maintained
and individual preferences are followed. Qualified staff (nurses) are approachable, professional and communication is good.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind words and review. I shall pass your comments on to our staff.

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Review from Michael W (Son of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I could not be happier with the environment and care that my mother has received at Pembroke House since she moved in last year. She was in a poor and deteriorating state last year and is now happier and healthier by great measure in comparison. The staff have always been friendly, welcoming
to us, and genuinely seem to enjoy their work and looking after the residents.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words. Our team loves caring for your mother, and it's lovely to see how she has settled in and engages in our social activities.

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Review from Simon S (Friend of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an exceptional residential home. Generous room space and highest quality tasteful fittings. The quality of food is first-class and tailored to the needs of each resident. A wide range of activities and interests is catered for. The place has the feel of a hotel rather than a care home yet the
full range of resident needs - from semi-independence to end-of-life care - are well catered for. Despite the national recruitment problem for care homes, in my 2 years of contact with Pembroke House, there has been little turnover and the quality of staff and responsiveness of management has been consistently high. This is not just a good place, it is an excellent one.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind words and valuable feedback. It is very much appreciated.

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Review from Craig O (Son of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a wonderful respite stay at the end of October 2021. The staff were very attentive, caring and proactive to ensure his stay was an enjoyable one. Facilities, food and care were first class.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind words and review. Our care team loved having your father stay with us for respite, and were sorry to say goodbye to him.

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Review from Barbara G (Mother-in-law of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of Pembroke House are well organized and led. Staff and management are caring, approachable, helpful and friendly. My son has an acquired brain injury and found himself needing a lot of care after having had a relatively independent life. It has been reassuring for us to find a place for
him that understands him and is interested in making his life as good as it can be. He is very well supported medically, holistically and physically. A lot of thought goes into the use and décor of the house which us as visitors look forward to exploring and enjoying once the present restrictions improve.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind words and review. It is a pleasure for us to care for your son, and he has very quickly become part of the 'Pembroke family'.

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Review from Natalie P (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently enjoyed a week's stay at Pembroke House. It was his first experience of respite care. He was made to feel very welcome, settled in easily, gave the meals and staff 10/10 and advised me that he would like to stay again in the future. Thank you to all the staff who made his stay so
relaxed enjoyable.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind words and review. We loved having your father stay with us, and look forward to welcoming him back in the future.

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Review from Andrea L (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pembroke House is fabulous. The staff are amazing and have become like family to my parents, both of whom have been in residence for the past 18 months. The facilities are superb, all very stylish and well kept. My mother is on the dementia floor and receives superb care. My father is in a lovely residential
apartment with all of the support he needs. The restaurant and menus are great and the team make such an effort with activities which have of course been more limited due to the pandemic. They have truly been amazing during Covid and have followed best practice to keep my parents safe. I would not hesitate to recommend Pembroke House to anyone requiring care, we are so glad we chose this care home and are truly grateful to the amazing Pembroke team for all of the high-quality care they provide.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you Andrea for your lovely review and kind words. It is a pleasure for us to care for your parents, who certainly have become part of our family here at Pembroke.

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Review from Mark W (Nephew of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pembroke House is an excellent care home. All of the staff are friendly and helpful at all times. My aunt has been a resident for over 3 years, during this time she has outstanding care to meet her changing needs. Residents are offered interesting activities and visits when restrictions allow. Pembroke
house does not employ temporary staff meaning that the staff are all familiar with residents needs and residents and family members know the staff. This makes a big difference. The home is very well presented, friendly and always clean. I have no hesitation in recommending it.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words, Mark. As you say, your aunt has been a resident with us for a long time and is loved by our care team, and is very much a part of the Pembroke family.

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Review from Elizabeth B (Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the nursing staff are first-class. I am happy here and pleased with my treatment.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words. We pride ourselves on the quality of our staff and are delighted to hear your feedback.

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Review from Norman B (Resident) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home provides very well; the facilities I was looking for to enable me to share an apartment happily with my wife who has vascular dementia.

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Review from J B (Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really enjoy living here.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words. We are delighted that you chose Pembroke House for your home, and have settled in and made new friends.

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Review from M W (Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am enjoying myself at Pembroke House. I would recommend it to other people.

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Review from F H (Respite Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very funny, polite and competent in all aspects. Any queries are dealt with immediately to our satisfaction.


We have no hesitation in recommending care at Pembroke House, Camberley.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words. We pride ourselves on the quality of our staff, and, it's always good to hear from residents, that the quality shines through.

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Review from Shirley L (Resident) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought the home responded very well with the PM's request.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words. Very much appreciated.

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Review from M P (Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy it here.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review and kind words, much appreciated, by all the team at Pembroke.

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Review from G P (Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience here has been very enjoyable.
The staff are always helpful, and nothing is too much trouble for them.
I have enjoyed the outings that the wonderful activities team have put on.
Overall I am in the best place.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind words and review. It is lovely to hear that you enjoy the outings, and assure you of our commitment to ensuring your continued enjoyable experience.

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Review from S B (Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here, and the staff look after us very well.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your review. It makes our job worthwhile knowing our residents feel safe and cared for.

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Review from L L (Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy here.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for your kind words, we are delighted that you are happy with life at Pembroke House.

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Review from J M (Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff excellent.
Facilities adequate.
Location is excellent.

Reply from Tony Dunne, CLM at Camberley Heights Care Home - Avery Collection

Thank you for choosing Pembroke House. It is lovely to see a resident settled and happy.

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Review from M B (Wife of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Camberley Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Camberley Heights Care Home - Avery Collection is calculated as follows: ( (291 Excellents x 5) + (48 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 351 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Camberley Heights Care Home - Avery Collection is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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