Castlehill Specialist Care Centre

be met with “I’m sorry... we have no excuse.” Shocking, avoid at all costs for your loved ones.

with great care and attention to detail in all areas. Castlehill is a welcoming place to visit and sitting in the downstairs area being able to have coffee/ drinks with the resident gives a sense of ‘doing normal things ‘ that you would have done previously.
There are regular musical events which family or friends are invited to attend which seem to be enjoyed by all.
Overall my experience of Castlehill has been wholly positive.

here there has been a vast improvement to their health, she’s more content, she now eats and drinks with no issues, gaining weight which was necessary. Regular meetings and updates are given, any questions asked are answered promptly, visitors to the residence are treated with respect, I’m always offered refreshments. There is always plenty of staff who are happy to help, activities are laid on to keep the residents occupied if they wish to take part.
I have to say I was worried about moving her here at first but I definitely feel it’s the best move made and would recommend this home with a happy heart.

of house staff are as involved with the residents as the rest of the teams. The housekeeping teams are keeping the home clean. Negatively, it can prove a challenge to speak to managers. The décor is looking dated in places and could do with a spruce, particularly with the new build opposite. Overall I would say Castlehill is a good provider.

the social worker explicitly asking for his hair to be cut, wearing clothes that did not belong to him, carrying a bag with a few scraps of clothing in, again not all his own, not the two heaving bags of belongings he arrived with at Castle Hill. Communication with Management is non-existent and calls are never returned. The floors throughout the home are sticky and dirty. I cannot fault the kindness of the workforce, they are all super friendly and pleasant and were lovely to my dad, however, I cannot imagine they feel proud to work at Castle Hill, the management really need to step up and allow the residents some dignity and show them some respect. I will be taking my concerns further.

labelled with other people’s names. We are absolutely disgusted at the unclean toilet (won’t go into details) not just his room but all the floors were disgusting. The cleaning firm are clearly not doing their job. The manager is an absolute waste of space for communication to others and does not care one bit. Speaking to some staff they all have issues with her as well. It’s all about money and absolutely nothing about the care for the residents. If you’re thinking of this place for your loved, don’t bother. They should be ashamed and will be reported. I could list so much more that’s wrong with this place. Not fit for purpose is what I am saying. The admin are shocking!

my wife is looked after and is safe and secure.

needs are met.

to deal with in the front office, as were the nursing team up on his floor. They also showed great flexibility and understanding in moving Dad to new, more suitable room during his stay. This all helped set Dad up well for the next stage of his care. Many thanks again.

resident witnessed by 0 members of staff. Personal items including teeth and clothes lost and not replaced. Numerous important hospital appointments missed due to staffing levels. Whole 2nd floor staffed solely by temps, many who don't have a clue. Constant promise of return phone calls when concerns raised, yet family always having to chase up numerous times with no apology, only excuses. Resident went from a proud, healthy looking man to frail, gaunt, bruised and unkempt in less than 5 months. Reported to welfare and safeguarding on no less than 15 occasions over a 7 month period due to countless breaches of health, safety and care. A disgrace!

known a manager like it. I must say she has made this feel like a family environment. Keep up the good work.

me up to date and sent some really lovely photo's and videos; they couldn't be more caring.

just being there and being totally honest with us, you guys gave her a fighting chance.
You made sure she wasn’t alone and that her final days were happy, you made sure she wasn’t alone.

lockdown, but I had peace of mind knowing that my husband was being looked after, when I couldn't see him, but could always phone and they would always tell me how he was.
Beautiful place and surroundings.