Care Homes Owned by Restful Homes Group

She was resident for over 12 months and only recently have we moved her due to other family circumstances so she's a little nearer.

My mother has been in the home for 3 years. She is not the easiest of people to look after, given her level of dementia which can result in her being aggressive towards staff and other residents. The staff are very good at anticipating her needs, giving the appropriate level of care to minimise her distress. She is well looked after, clean and well fed. There are always plenty of staff around, they are caring, professional and friendly to their residents and visitors. I count my blessings daily that she is in this home

By far the best care home we (unfortunately) have had to use for Mum, thank you.

I visit my husband who is a resident in Cannock Specialist Care Centre every week, and I always find him comfortable, clean, shaved, and dressed. The staff are extremely pleasant, caring, and cannot do enough for my husband. The Managers, Jo and Becky are ALWAYS available to me if I ever need to speak with them. My husband's room is spotlessly clean, his wardrobe tidy. The whole unit is spotless, and the carers look after residents in the lounge, where they relax watching TV. I sometimes sit in the lounge, and listen to carers chatting to residents with such compassion, we have to remember that a lot of the residents have dementia, and therefore are confused, some tearful, it's heartwarming to hear how the carers talk to these beautiful people, and make them feel safe. Lots of people do not understand the complexity of caring for Altzeimers/Dementia suffers, and I honestly believe that at Cannock Specialist Care Centre they have managed to train the best staff to look after residents.

My partner was a resident from April 25 to march 26 ,the centre is a shining example of dementia care ,it a lovely environment clean and welcoming, the staff are very well trained and show companion and dignity at all times with each and every person in their care not always easy due to each client's individual needs.

Thank you to all who were involved with him during his time at Cannock.

A very poor experience. My Uncle was taken into the Care Home at the beginning of December 2025. In the whole time he spent in the Care Centre, as his next of Kin, I never once received an update on his situation and was never allowed to speak to him, although I explained every time I rang that I live 200 miles away from Cannock and was unable to visit until the beginning of January 2026. I asked on each occasion to speak to his assessor but I was never contacted at all until 12th January 2026, when I was asked to attend a meeting at the Centre on 14th. On that day my Uncle immediately asked me when he would be able to go home. Every item of his own clothing and underwear had gone missing. He was wearing a nappy. He said that there were people in and out of his room all the time who took his personal things and the remote for his TV. The process to have him discharged was a nightmare because as soon as they found he did not want to stay they pressured us to get him out of the Centre.

My father passed recently, he lived in the home for around 9 months and we can honestly say they were amazing, he had dimentia and was difficult because if it, he was so well looked after, clean, well fed, they have activites every day that he enjoyed joining in with, the bar/lobby was always clean and comfotable with soft music and home made cakes. The staff are amazing, caring, helpful, patient, everyghing you could hope for. I would give 10 stars as we know at the end he was comfortable and so well looked after. Thankyou Gainsborough for looking after my dad so well..

A miracle happened for my dad, he was accepted into RHG Stafford family. dad was welcomed he started to relax and smile again , his trust in nursing staff started to change for the better. he was treated with respect dignity and compassion. family were informed of dads care every step of the way. the staff are so kind and incredibly passionate. nothing is to trouble for any off the staff. the home is warm bright and high level of cleanness is maintain day and night. dad asked for a vicar, as if by magic a vicar appeared. and the most important thing was dad never cried when family went home. that speaks volumes. thank you all for your care and respect shown to dad, and to us.

The staff are highly professional and always treat our family with dignity, kindness, and respect, keeping us informed and involved. Having visited and experienced other care homes in the past, we can honestly say we have never felt as confident or reassured leaving a loved one in care as we do here. This care home truly provides a safe, nurturing, and exceptional standard of care, and we are extremely grateful to all of the staff for all that they do.

My brother recently moved to the home. The place and staff at all levels are fantastic. The help and information provided is exceptional. All concerns related to my brother being resident in a care home have disappeared. Well done to all staff, big, big thankyou

Highest recommendation: my Mum was taken into Shelbourne for assessment after being admitted into hospital with dementia. She has now been with them for 7 months and the care received, and improvement in her comfort and condition, can only be described as outstanding.

The staff show care and consideration in all things they do, from the medical side of managing some of my Mum's more complex needs, to the meticulous agenda of activities and entertainment, in which Mum participates in with relish! Whilst the day-to-day carers have consistently demonstrated compassion, patience and an uplifting air of positivity, the office staff (lead by Sophie) have been a valued source of guidance and advice in helping me navigate the administrative side of her condition ...even offering tea and an understanding ear when I have felt a bit overwhelmed. My Dad has (mild) dementia too and they have looked after him brilliantly when visiting, even providing him with hot meals logistical support.

I left him cheerful in good spirits & good hands

My father was in this home from October 2024 to March 2025 when he passed away. My father went in with a lot of problems, including mobility and swallowing issues. A carer tried to feed my father toast, when he could have choked as he was on a puréed food diet, we found him on Christmas Day in urine soaked pyjamas while the staff were dancing around in the canteen. He also had extremely bad bruising to both hands. We then contacted CHC and DOLS to put in place safeguarding for my father. My father also managed to pull out a catheter while he had one to one care, and the home had to call an ambulance to put the catheter back in. He had several falls while at the home which resulted in cuts to his head and hands. After many meetings my father was moved to another floor. He continued to have falls while being cared for at this home. I had discussions with the management over the care my father received until he passed away. Do not put your loved ones in this home.

Our Dad was at Austen Court for the last 5 months. Although his condition worsened continually, the staff would always be there to attend to him. He had a smart room that was modern and spacious, and the staff would regularly visit him while he was in there. When he spent time in the lounge, he was always being looked after with snacks and drinks - the carers would sit and keep him company. Whenever we visited him, we were made very welcome and fed and watered ourselves. Austen Court was regularly in contact, and would always let us know about developments and any change in Dad's condition. It was a continual comfort to know that he was being cared for there. Our great thanks go to everyone at Austen Court.

I felt the leadership, management & culture were extremely poor. The appalling response I received to my CQC complaint only confirmed this.

Today may 11th we had a birthday party for my brother's 70th. What a fantastic day organised by the head of activities. She made everyone welcome and worked tirelessly to serve food, take photos and in general really made the day a great one. What an asset this young lady is to RHG Connaught house nobody else would have come close.

In September 2024, the Manager and Clinical lead at Gainsborough, rescued my Father from an awful care home in Coventry that he was discharged to for the purposes of his heath care assessment. My Dad had some challenging behaviors due to his post stroke cognitive decline. The staff at Gainsborough were so kind and caring and treated my Dad with the upmost respect and dignity and his mental and physical welfare very quickly improved. His room and surroundings were very comfortable and the staff always tried to encourage my Dad to take part in the various activities available. Unfortunately my Dad passed away in January 2025 in hospital after an operation he didnt recover from, but I will be forever grateful to all of the staff for making sure his last few months were spent in such comfort and that he was cared for with such kindness and compassion.

High praise also for the dignity she was given and which was observed throughout the home to others.

Can highly recommend.