Care Homes Owned by Restful Homes Group

soaked pyjamas while the staff were dancing around in the canteen. He also had extremely bad bruising to both hands. We then contacted CHC and DOLS to put in place safeguarding for my father. My father also managed to pull out a catheter while he had one to one care, and the home had to call an ambulance to put the catheter back in. He had several falls while at the home which resulted in cuts to his head and hands. After many meetings my father was moved to another floor. He continued to have falls while being cared for at this home. I had discussions with the management over the care my father received until he passed away. Do not put your loved ones in this home.

always being looked after with snacks and drinks - the carers would sit and keep him company. Whenever we visited him, we were made very welcome and fed and watered ourselves. Austen Court was regularly in contact, and would always let us know about developments and any change in Dad's condition. It was a continual comfort to know that he was being cared for there. Our great thanks go to everyone at Austen Court.

his anxieties. It felt like a heavy handed approach was taken, which made Dad very agitated. I suggested a more hands off approach but felt I wasn't listened to.
Dad's stay ended when he fell and broke his hip.
I would not recommend this home to anyone, especially if they have moderate dementia, even if they have some challenging behaviours.
I felt the leadership, management & culture were extremely poor. The appalling response I received to my CQC complaint only confirmed this.

else would have come close.

so kind and caring and treated my Dad with the upmost respect and dignity and his mental and physical welfare very quickly improved. His room and surroundings were very comfortable and the staff always tried to encourage my Dad to take part in the various activities available. Unfortunately my Dad passed away in January 2025 in hospital after an operation he didnt recover from, but I will be forever grateful to all of the staff for making sure his last few months were spent in such comfort and that he was cared for with such kindness and compassion.

she was given and which was observed throughout the home to others.

in particular made her life so very happy, and she loved you all very much. Plus, there are so many more people from the cleaners, laundry, kitchen staff, and activities staff to give a big thank you from all of the family.

care and support they give mom on a daily basis. This is the 3rd care home mom has been in and she really has struck gold , from management, to nurses, carers, activity coordinators, housekeeping, laundry, reception and maintenance each and everyone of them treat mom like one of the family. The love and care mom gets is outstanding even when she is having a difficult day and is not easy to manage. The unit mom is on, has an amazing manager that mom clearly loves which is testament to the care and compassion she shows to mom. The facilities are excellent, the activities are amazing and despite mom being unable to join in very much anymore she is always encouraged. An outstanding care home .

were absolutely amazing and genuinely cared for my dad. The support and care we received as a family during my dad's last weeks, which were extremely difficult, was absolutely outstanding and I would recommend them to anyone. The home was clean, tidy and we felt he was in a 5-star hotel and treated like a king.

for them. They are there if you ever need to ask anything, or even for a chat and any questions are answered and sorted out straight away. Mom has a beautiful room that she has made her own and the staff are respectful of all her property. She enjoys her meals, tailored to her vegetarian needs and participates in the many activities on offer, including a mini on-site cinema, again by the caring and thoughtful activity staff. She also makes use of the hairdresser and Chiropodist, who visit the home on a regular basis. We feel content and relieved that Mom is always safe and cared for very well, as well as her independence encouraged. Thank you to all the staff at Austen Court.

with all the key celebrations across the year. The entertainment at Christmas was really good and my mum really enjoyed it too during our visit. I ring frequently, updated with how he has been and they have good contact of any issues arise in between. He has a one to one all the time and this works as they know keeping a slight distance reduces risk if getting agitated. They spot if he needs extra help. Special mentions must go to two staff members in particular who are brilliant with him. They keep him calm; I can see that my dad really respects them. The food - really good! facilities -modern, spacious - big consideration for us - space to wander - big corridors, huge room en-suite lovely reception lounge.

trouble for us to go and make a cup of tea for him. The care on the day he died was second to none, the whole team was so supportive and kind. Thank you so much for the care you gave to our loved one.

her, which is a huge tell tale sign. I am at Connaught-Cranmore level a lot and can see how respectfully the residents are treated. Activities were always a big thing for me when it came to my sister's care and I can honestly say the activities team really do go above and beyond to get residence involved. In my sister's case, karaoke and movement activities being a favourite. I would love to mention each and every staff member but the list would go on and on. You all know who you are and I can't express how much you are all appreciated. I also have to mention the laundry team.

helpful. The laundry team and domestic staff do a great job, keeping everything looking and smelling fabulous. The home provides fabulous stimulating activities twice a day. This puts a smile on my mum's face - one that I haven't seen in previous months. She is cared for and provided for, I couldn't ask for a better place for her to be. They do it all, even the little personal touches - such as providing her with a home-baked cake, singing to her and putting a banner on her door for her birthday, these make all the difference. I will be very sad if my mum has to move from this amazing place. Thank you to everyone there for making it such a wonderful home.

personally. We often lunch downstairs, and staff are willing to accommodate requests for wheelchair use and a different lunch venue. My resident appears happy and interacts easily, staff always address him personally when passing. It is always a pleasure to visit this establishment.

and more like a hotel than a care home. The en-suite rooms are beautiful and airy, the food is good and plentiful, and there are always activities for the residents to join in. The location is also great; close to parks, shops, cafes, pubs, and restaurants and only a 15-minute walk from the train station.
Visitors are always welcomed with a smile and can enjoy a coffee with the residents in the lovely reception area (which is big enough to manoeuvre a wheelchair).
We visited a number of care homes before choosing Gainsborough Hall, and feel very pleased and confident we made the right decision.

rooms even though we have told him not to and we've even put his name on his room door.
My husband who has dementia needs coaxing to do things like personal care, I've never had problems with his eating, he's a roamer and he has to be coaxed to take his medication at times. In new settings he can be difficult and aggressive l admit never denied it. So l am disappointed in this care home with a behavioural unit that couldn't cater for his needs at a time when he was in a strange environment and not able to understand what was happening to him and unable to read his name on his room door. l say shame on you for not providing him with the care, patience, and understanding he deserves.

Dad is diabetic and is unable to use cutlery so meal times can be a challenge. But the team work hard to ensure he has a varied diet and ensure his condition is managed well.
Daily social activities take place every day which Dad has the opportunity to join in with.
In addition, I feel that I am personally well supported by the staff and manager. Dad was only in his early 60s when he was first diagnosed with dementia and the kindness shown to me personally during this time has been invaluable.