Care Homes Owned by Restful Homes Group

Austen Court Care Home is amazing. Having moved our father there after care concerns at another home, we have been so impressed by the exceptional care provided by staff and particularly the team on his floor, Dashwood.

Dad was cared for with compassion, patience and dignity every single day. They took the time to get to know him as a person, not just as a resident. Their level of care gave us enormous comfort. Every member of the team treated him with respect and genuine affection, and we will always remember the conversations, kindness and cups of tea when needed that you offered whenever we visited.

We are especially thankful for the care given during his final days. It was a great comfort to know he was surrounded by familiar faces who genuinely cared for him and who ensured he was peaceful, comfortable and never alone.

My Mum moved into Gainsborough at the start of the year as she needed full time nursing care, which was a big step for her (and us) after many years of caring for her at home. We were immediately impressed with the setting - the rooms are beautiful, the atmosphere calm and the staff friendly. As Mum's condition deteriorated we've felt very supported by Pam and the team - the carers looking after Mum are very compassionate and the nursing staff keep on top of her symptoms and are good at communicating their decisions about her medical care to us. Gainsborough came into our lives at quite a stressful time and I'm very grateful for everything they've done for us. It is a huge relief to know Mum is comfortable and being looked after well.

Austen Court Care Home provided exceptional care for my father. The staff on the top dementia floor, Dashwood, are really kind, caring and go above and beyond. I can't sing their praises enough especially after having Dad in a less than acceptable home before them. Ontop of his general wellbeing, his level of personal hygiene care was great here too. They really treated him so well and I felt that love and care for him from so many of them. Even in his final week, they treated him with so much compassion and respect. It made our loss so much easier knowing how well he had been treated there. And as a family member you always felt welcome no matter what time of day. Great management and office staff too with prompt communication and follow up in a caring, professional manner. Highly recommend.

Keep up the excellent service you provide.

Absolutely amazing care home. My grandad came here for rehabilitation after a stay in hospital whilst here he rapidly declined and the care has been second to none. The home itself is beautiful, the rooms are comfy and feel like hotel rooms plus the lounge is a lovely place to sit. Grandad was desperate to go home but once he was settled here it felt like his home. Massive shout out to Bonnie who made his day every single day and all of ours as a family! We will be forever grateful xx

Excellent care for my Grandad during this difficult time. Staff are attentive and warm, with nothing being too much to ask for. The home itself is nicely presented, with activities for more able residents and a friendly enviroment to help people through.

A comment from a professional following his move "I can rest easy in my bed now " confirmed we had made the right decision.

She was resident for over 12 months and only recently have we moved her due to other family circumstances so she's a little nearer.

My mother has been in the home for 3 years. She is not the easiest of people to look after, given her level of dementia which can result in her being aggressive towards staff and other residents. The staff are very good at anticipating her needs, giving the appropriate level of care to minimise her distress. She is well looked after, clean and well fed. There are always plenty of staff around, they are caring, professional and friendly to their residents and visitors. I count my blessings daily that she is in this home

By far the best care home we (unfortunately) have had to use for Mum, thank you.

I visit my husband who is a resident in Cannock Specialist Care Centre every week, and I always find him comfortable, clean, shaved, and dressed. The staff are extremely pleasant, caring, and cannot do enough for my husband. The Managers, Jo and Becky are ALWAYS available to me if I ever need to speak with them. My husband's room is spotlessly clean, his wardrobe tidy. The whole unit is spotless, and the carers look after residents in the lounge, where they relax watching TV. I sometimes sit in the lounge, and listen to carers chatting to residents with such compassion, we have to remember that a lot of the residents have dementia, and therefore are confused, some tearful, it's heartwarming to hear how the carers talk to these beautiful people, and make them feel safe. Lots of people do not understand the complexity of caring for Altzeimers/Dementia suffers, and I honestly believe that at Cannock Specialist Care Centre they have managed to train the best staff to look after residents.

My partner was a resident from April 25 to march 26 ,the centre is a shining example of dementia care ,it a lovely environment clean and welcoming, the staff are very well trained and show companion and dignity at all times with each and every person in their care not always easy due to each client's individual needs.

Thank you to all who were involved with him during his time at Cannock.

A very poor experience. My Uncle was taken into the Care Home at the beginning of December 2025. In the whole time he spent in the Care Centre, as his next of Kin, I never once received an update on his situation and was never allowed to speak to him, although I explained every time I rang that I live 200 miles away from Cannock and was unable to visit until the beginning of January 2026. I asked on each occasion to speak to his assessor but I was never contacted at all until 12th January 2026, when I was asked to attend a meeting at the Centre on 14th. On that day my Uncle immediately asked me when he would be able to go home. Every item of his own clothing and underwear had gone missing. He was wearing a nappy. He said that there were people in and out of his room all the time who took his personal things and the remote for his TV. The process to have him discharged was a nightmare because as soon as they found he did not want to stay they pressured us to get him out of the Centre.

My father passed recently, he lived in the home for around 9 months and we can honestly say they were amazing, he had dimentia and was difficult because if it, he was so well looked after, clean, well fed, they have activites every day that he enjoyed joining in with, the bar/lobby was always clean and comfotable with soft music and home made cakes. The staff are amazing, caring, helpful, patient, everyghing you could hope for. I would give 10 stars as we know at the end he was comfortable and so well looked after. Thankyou Gainsborough for looking after my dad so well..

A miracle happened for my dad, he was accepted into RHG Stafford family. dad was welcomed he started to relax and smile again , his trust in nursing staff started to change for the better. he was treated with respect dignity and compassion. family were informed of dads care every step of the way. the staff are so kind and incredibly passionate. nothing is to trouble for any off the staff. the home is warm bright and high level of cleanness is maintain day and night. dad asked for a vicar, as if by magic a vicar appeared. and the most important thing was dad never cried when family went home. that speaks volumes. thank you all for your care and respect shown to dad, and to us.

The staff are highly professional and always treat our family with dignity, kindness, and respect, keeping us informed and involved. Having visited and experienced other care homes in the past, we can honestly say we have never felt as confident or reassured leaving a loved one in care as we do here. This care home truly provides a safe, nurturing, and exceptional standard of care, and we are extremely grateful to all of the staff for all that they do.

My brother recently moved to the home. The place and staff at all levels are fantastic. The help and information provided is exceptional. All concerns related to my brother being resident in a care home have disappeared. Well done to all staff, big, big thankyou

Highest recommendation: my Mum was taken into Shelbourne for assessment after being admitted into hospital with dementia. She has now been with them for 7 months and the care received, and improvement in her comfort and condition, can only be described as outstanding.

The staff show care and consideration in all things they do, from the medical side of managing some of my Mum's more complex needs, to the meticulous agenda of activities and entertainment, in which Mum participates in with relish! Whilst the day-to-day carers have consistently demonstrated compassion, patience and an uplifting air of positivity, the office staff (lead by Sophie) have been a valued source of guidance and advice in helping me navigate the administrative side of her condition ...even offering tea and an understanding ear when I have felt a bit overwhelmed. My Dad has (mild) dementia too and they have looked after him brilliantly when visiting, even providing him with hot meals logistical support.

I left him cheerful in good spirits & good hands