Care Home Owned by Restful Homes Group in Staffordshire

care and support they give mom on a daily basis. This is the 3rd care home mom has been in and she really has struck gold , from management, to nurses, carers, activity coordinators, housekeeping, laundry, reception and maintenance each and everyone of them treat mom like one of the family. The love and care mom gets is outstanding even when she is having a difficult day and is not easy to manage. The unit mom is on, has an amazing manager that mom clearly loves which is testament to the care and compassion she shows to mom. The facilities are excellent, the activities are amazing and despite mom being unable to join in very much anymore she is always encouraged. An outstanding care home .

with all the key celebrations across the year. The entertainment at Christmas was really good and my mum really enjoyed it too during our visit. I ring frequently, updated with how he has been and they have good contact of any issues arise in between. He has a one to one all the time and this works as they know keeping a slight distance reduces risk if getting agitated. They spot if he needs extra help. Special mentions must go to two staff members in particular who are brilliant with him. They keep him calm; I can see that my dad really respects them. The food - really good! facilities -modern, spacious - big consideration for us - space to wander - big corridors, huge room en-suite lovely reception lounge.

trouble for us to go and make a cup of tea for him. The care on the day he died was second to none, the whole team was so supportive and kind. Thank you so much for the care you gave to our loved one.

helpful. The laundry team and domestic staff do a great job, keeping everything looking and smelling fabulous. The home provides fabulous stimulating activities twice a day. This puts a smile on my mum's face - one that I haven't seen in previous months. She is cared for and provided for, I couldn't ask for a better place for her to be. They do it all, even the little personal touches - such as providing her with a home-baked cake, singing to her and putting a banner on her door for her birthday, these make all the difference. I will be very sad if my mum has to move from this amazing place. Thank you to everyone there for making it such a wonderful home.

member is amazing and works hard doing activities for the residents. The carers are doing a wonderful job and are kind and caring. So far I have nothing negative to say. I am just happy we found this home for my husband. Thank you so much for everything you are doing for my husband I appreciate it.

is on most days of the week and they do a fab job of getting the residents to take part they all seem to enjoy it and look very happy as does my dad. The carers are so lovely and look after the residents well, they are always happy when we see them, and can't fault the care and love they show my dad. Thank you so much to the management and carers here we are very grateful for what you do.

the time to see us and to ensure that we are happy with the care provided. The staff are thoughtful, and caring and treat Dad with dignity. Dad has significant needs with his Alzheimer's however the inclusive practice means he is involved in daily activities. A member of staff in particular you are one in a million and the residents are so lucky to have you. Dad has regained his weight with the food on offer, the nursing team has proactively engaged with his medication and has reduced them where appropriate. I cannot praise this home enough and I highly recommend it. It has given us the home-from-home feeling that we love and we are very grateful to all the staff at this beautiful home.

away, she “fell” and badly bruised her face, I am still waiting to see the accident form as no one could seem to explain what had happened, the bruises stayed for about 3 weeks in which time she had 4 more falls and was finally given her 121 back.
I say 121 but they were just sat on the phone not talking to her at all. Mom was rarely dressed which is not like her at all, there were a couple of times when I got there early afternoon and she was still lying in her bed and hadn’t been washed and had her own poo in her fingernails, absolutely disgusting so I washed her. She was slowly but surely losing her identity and dignity, I was so relieved when she finally moved to her new home.

daily group activities and her favourite is bingo.
It's nice to see that the team genuinely cares and they are very approachable, this includes the management.
It's comforting to know that my sister is happy and well looked after and I would recommend the home to others.

needs. The environment is always clean and welcoming. The facilities are exceptional, there is everything my Mom could need. When I asked to speak with management this was actioned promptly and my questions were answered in detail and followed up.