Care Homes Owned by Restful Homes Group in West Midlands

She was resident for over 12 months and only recently have we moved her due to other family circumstances so she's a little nearer.

My mother has been in the home for 3 years. She is not the easiest of people to look after, given her level of dementia which can result in her being aggressive towards staff and other residents. The staff are very good at anticipating her needs, giving the appropriate level of care to minimise her distress. She is well looked after, clean and well fed. There are always plenty of staff around, they are caring, professional and friendly to their residents and visitors. I count my blessings daily that she is in this home

Highest recommendation: my Mum was taken into Shelbourne for assessment after being admitted into hospital with dementia. She has now been with them for 7 months and the care received, and improvement in her comfort and condition, can only be described as outstanding.

The staff show care and consideration in all things they do, from the medical side of managing some of my Mum's more complex needs, to the meticulous agenda of activities and entertainment, in which Mum participates in with relish! Whilst the day-to-day carers have consistently demonstrated compassion, patience and an uplifting air of positivity, the office staff (lead by Sophie) have been a valued source of guidance and advice in helping me navigate the administrative side of her condition ...even offering tea and an understanding ear when I have felt a bit overwhelmed. My Dad has (mild) dementia too and they have looked after him brilliantly when visiting, even providing him with hot meals logistical support.

I left him cheerful in good spirits & good hands

My father was in this home from October 2024 to March 2025 when he passed away. My father went in with a lot of problems, including mobility and swallowing issues. A carer tried to feed my father toast, when he could have choked as he was on a puréed food diet, we found him on Christmas Day in urine soaked pyjamas while the staff were dancing around in the canteen. He also had extremely bad bruising to both hands. We then contacted CHC and DOLS to put in place safeguarding for my father. My father also managed to pull out a catheter while he had one to one care, and the home had to call an ambulance to put the catheter back in. He had several falls while at the home which resulted in cuts to his head and hands. After many meetings my father was moved to another floor. He continued to have falls while being cared for at this home. I had discussions with the management over the care my father received until he passed away. Do not put your loved ones in this home.

I felt the leadership, management & culture were extremely poor. The appalling response I received to my CQC complaint only confirmed this.

Today may 11th we had a birthday party for my brother's 70th. What a fantastic day organised by the head of activities. She made everyone welcome and worked tirelessly to serve food, take photos and in general really made the day a great one. What an asset this young lady is to RHG Connaught house nobody else would have come close.

Felt compelled to write an update on my previous review. I really cannot fault the care my sister has received over the past 6 months, every single member of staff are so kind and caring towards her and have understood, rapidly, her level of care needs. My sister always has a smile for anyone who addresses her, which is a huge tell tale sign. I am at Connaught-Cranmore level a lot and can see how respectfully the residents are treated. Activities were always a big thing for me when it came to my sister's care and I can honestly say the activities team really do go above and beyond to get residence involved. In my sister's case, karaoke and movement activities being a favourite. I would love to mention each and every staff member but the list would go on and on. You all know who you are and I can't express how much you are all appreciated. I also have to mention the laundry team.

My husband who has dementia needs coaxing to do things like personal care, I've never had problems with his eating, he's a roamer and he has to be coaxed to take his medication at times. In new settings he can be difficult and aggressive l admit never denied it. So l am disappointed in this care home with a behavioural unit that couldn't cater for his needs at a time when he was in a strange environment and not able to understand what was happening to him and unable to read his name on his room door. l say shame on you for not providing him with the care, patience, and understanding he deserves.

Shocking! On a number of occasions, my grandad has been found in such a sorry state, wet through, freezing cold, not been dressed. All of these are basic needs and have not been met. His personal care has not been seen to and neither has his emotional care. Expressed concerns time and time again to be met with “I’m sorry... we have no excuse.” Shocking, avoid at all costs for your loved ones.

Overall my experience of Castlehill has been wholly positive.

I have to say I was worried about moving her here at first but I definitely feel it’s the best move made and would recommend this home with a happy heart.

My sister has dementia, and without the wonderful staff at Asprey, we, as a family, could not cope with the situation. It’s the toughest challenge we have had to cope with as a family, and when it gets hard, there is always a member of staff to help us cope. Special thanks to all the staff and the manager, who we can always chat with to find solutions for any issues we might have. Just want to say thanks a million to all the staff who work there; we, as a family, appreciate you.

Castlehill stepped in at a time when Mum's care home was no longer able to look after her. The care staff are so attentive and kind, Mum improved dramatically within a week of her moving in. The wellbeing staff are constantly finding things for the residents to do and involve the families. The front of house staff are as involved with the residents as the rest of the teams. The housekeeping teams are keeping the home clean. Negatively, it can prove a challenge to speak to managers. The décor is looking dated in places and could do with a spruce, particularly with the new build opposite. Overall I would say Castlehill is a good provider.

My father came to Asprey Court for temporary respite after being very poorly in hospital. Very sadly he passed away after being there for only two weeks. In those two weeks, I cannot fault the care he received, all the staff were very attentive, kind and caring, nothing was too much trouble. The manager is so supporting, kind and caring, again nothing is too much trouble, and any concerns are quickly alleviated or sorted out. I would definitely recommend Asprey Court.

My aunt loves the food and has put weight on since being a resident. The carers are generally very kind and patient, and encourage her to join in with the activities. The activity staff are constantly finding new ways to decorate the home and stimulate residents. Housekeeping are incredible, and the rooms are always clean. The administrative staff are welcoming and helpful. The accommodation is superb; individual rooms are well-equipped, roomy and comfortable. It always makes me smile that the staff not only know all the residents' names but greet me by name too. Certainly hope this home is available when I need full-time care - what better recommendation than that.

I had a relative living at Asprey Court and cannot praise it enough. The staff would always make you feel welcome and go that extra mile for the residents; they became more like family. The accommodation was more like a hotel. The home was always very clean. The menu the home served was outstanding. I can't thank the staff or management enough for the exceptional care given. I would highly recommend this care home.

Whilst being a resident at Asprey Court my family member was not looked the way he deserved to be. We witnessed him being shouted at by one of the senior care staff which left him traumatised and terrified. On another occasion we arrived to find him in the lounge slumped in a chair. He was slipping off the chair and not one of the care staff was attempting to help him. The staff were congregated together chatting. On numerous occasions whilst sitting in our relative's room other residents would walk in and out of the room, the staff did not attempt to stop this. I would not recommend this home.

Appalling... this is the kindest thing I can say. My father had been in a D to A bed at Castle Hill for several weeks, he has today been moved to his forever home, and within 2 hours of arrival, he had been showered, shaved and had his hair cut. When he left Castle Hill he looked like a tramp, despite the social worker explicitly asking for his hair to be cut, wearing clothes that did not belong to him, carrying a bag with a few scraps of clothing in, again not all his own, not the two heaving bags of belongings he arrived with at Castle Hill. Communication with Management is non-existent and calls are never returned. The floors throughout the home are sticky and dirty. I cannot fault the kindness of the workforce, they are all super friendly and pleasant and were lovely to my dad, however, I cannot imagine they feel proud to work at Castle Hill, the management really need to step up and allow the residents some dignity and show them some respect. I will be taking my concerns further.

I am prejudiced as my partner is in this 5-star home, but I have to say the staff are the best. That includes management, maintenance and especially reception. All the staff cannot do enough to occupy residents and us visitors.