Care Homes Owned by Restful Homes Group in West Midlands

soaked pyjamas while the staff were dancing around in the canteen. He also had extremely bad bruising to both hands. We then contacted CHC and DOLS to put in place safeguarding for my father. My father also managed to pull out a catheter while he had one to one care, and the home had to call an ambulance to put the catheter back in. He had several falls while at the home which resulted in cuts to his head and hands. After many meetings my father was moved to another floor. He continued to have falls while being cared for at this home. I had discussions with the management over the care my father received until he passed away. Do not put your loved ones in this home.

his anxieties. It felt like a heavy handed approach was taken, which made Dad very agitated. I suggested a more hands off approach but felt I wasn't listened to.
Dad's stay ended when he fell and broke his hip.
I would not recommend this home to anyone, especially if they have moderate dementia, even if they have some challenging behaviours.
I felt the leadership, management & culture were extremely poor. The appalling response I received to my CQC complaint only confirmed this.

else would have come close.

her, which is a huge tell tale sign. I am at Connaught-Cranmore level a lot and can see how respectfully the residents are treated. Activities were always a big thing for me when it came to my sister's care and I can honestly say the activities team really do go above and beyond to get residence involved. In my sister's case, karaoke and movement activities being a favourite. I would love to mention each and every staff member but the list would go on and on. You all know who you are and I can't express how much you are all appreciated. I also have to mention the laundry team.

rooms even though we have told him not to and we've even put his name on his room door.
My husband who has dementia needs coaxing to do things like personal care, I've never had problems with his eating, he's a roamer and he has to be coaxed to take his medication at times. In new settings he can be difficult and aggressive l admit never denied it. So l am disappointed in this care home with a behavioural unit that couldn't cater for his needs at a time when he was in a strange environment and not able to understand what was happening to him and unable to read his name on his room door. l say shame on you for not providing him with the care, patience, and understanding he deserves.

be met with “I’m sorry... we have no excuse.” Shocking, avoid at all costs for your loved ones.

with great care and attention to detail in all areas. Castlehill is a welcoming place to visit and sitting in the downstairs area being able to have coffee/ drinks with the resident gives a sense of ‘doing normal things ‘ that you would have done previously.
There are regular musical events which family or friends are invited to attend which seem to be enjoyed by all.
Overall my experience of Castlehill has been wholly positive.

here there has been a vast improvement to their health, she’s more content, she now eats and drinks with no issues, gaining weight which was necessary. Regular meetings and updates are given, any questions asked are answered promptly, visitors to the residence are treated with respect, I’m always offered refreshments. There is always plenty of staff who are happy to help, activities are laid on to keep the residents occupied if they wish to take part.
I have to say I was worried about moving her here at first but I definitely feel it’s the best move made and would recommend this home with a happy heart.

of house staff are as involved with the residents as the rest of the teams. The housekeeping teams are keeping the home clean. Negatively, it can prove a challenge to speak to managers. The décor is looking dated in places and could do with a spruce, particularly with the new build opposite. Overall I would say Castlehill is a good provider.

who we can always chat with to find solutions for any issues we might have. Just want to say thanks a million to all the staff who work there; we, as a family, appreciate you.

is so supporting, kind and caring, again nothing is too much trouble, and any concerns are quickly alleviated or sorted out. I would definitely recommend Asprey Court.

rooms are always clean. The administrative staff are welcoming and helpful. The accommodation is superb; individual rooms are well-equipped, roomy and comfortable. It always makes me smile that the staff not only know all the residents' names but greet me by name too. Certainly hope this home is available when I need full-time care - what better recommendation than that.

I can't thank the staff or management enough for the exceptional care given. I would highly recommend this care home.

off the chair and not one of the care staff was attempting to help him. The staff were congregated together chatting. On numerous occasions whilst sitting in our relative's room other residents would walk in and out of the room, the staff did not attempt to stop this. I would not recommend this home.

the social worker explicitly asking for his hair to be cut, wearing clothes that did not belong to him, carrying a bag with a few scraps of clothing in, again not all his own, not the two heaving bags of belongings he arrived with at Castle Hill. Communication with Management is non-existent and calls are never returned. The floors throughout the home are sticky and dirty. I cannot fault the kindness of the workforce, they are all super friendly and pleasant and were lovely to my dad, however, I cannot imagine they feel proud to work at Castle Hill, the management really need to step up and allow the residents some dignity and show them some respect. I will be taking my concerns further.

members in particular for being so helpful and always being there for us and Mom.

labelled with other people’s names. We are absolutely disgusted at the unclean toilet (won’t go into details) not just his room but all the floors were disgusting. The cleaning firm are clearly not doing their job. The manager is an absolute waste of space for communication to others and does not care one bit. Speaking to some staff they all have issues with her as well. It’s all about money and absolutely nothing about the care for the residents. If you’re thinking of this place for your loved, don’t bother. They should be ashamed and will be reported. I could list so much more that’s wrong with this place. Not fit for purpose is what I am saying. The admin are shocking!

my wife is looked after and is safe and secure.

needs are met.