Connaught House

I left him cheerful in good spirits & good hands

My father was in this home from October 2024 to March 2025 when he passed away. My father went in with a lot of problems, including mobility and swallowing issues. A carer tried to feed my father toast, when he could have choked as he was on a puréed food diet, we found him on Christmas Day in urine soaked pyjamas while the staff were dancing around in the canteen. He also had extremely bad bruising to both hands. We then contacted CHC and DOLS to put in place safeguarding for my father. My father also managed to pull out a catheter while he had one to one care, and the home had to call an ambulance to put the catheter back in. He had several falls while at the home which resulted in cuts to his head and hands. After many meetings my father was moved to another floor. He continued to have falls while being cared for at this home. I had discussions with the management over the care my father received until he passed away. Do not put your loved ones in this home.

I felt the leadership, management & culture were extremely poor. The appalling response I received to my CQC complaint only confirmed this.

Today may 11th we had a birthday party for my brother's 70th. What a fantastic day organised by the head of activities. She made everyone welcome and worked tirelessly to serve food, take photos and in general really made the day a great one. What an asset this young lady is to RHG Connaught house nobody else would have come close.

Felt compelled to write an update on my previous review. I really cannot fault the care my sister has received over the past 6 months, every single member of staff are so kind and caring towards her and have understood, rapidly, her level of care needs. My sister always has a smile for anyone who addresses her, which is a huge tell tale sign. I am at Connaught-Cranmore level a lot and can see how respectfully the residents are treated. Activities were always a big thing for me when it came to my sister's care and I can honestly say the activities team really do go above and beyond to get residence involved. In my sister's case, karaoke and movement activities being a favourite. I would love to mention each and every staff member but the list would go on and on. You all know who you are and I can't express how much you are all appreciated. I also have to mention the laundry team.

I am prejudiced as my partner is in this 5-star home, but I have to say the staff are the best. That includes management, maintenance and especially reception. All the staff cannot do enough to occupy residents and us visitors.