Austen Court Care Home, Evesham, Worcestershire
Austen Court Care Home, Evesham, Worcestershire
Austen Court Care Home, Evesham, Worcestershire

Austen Court Care home is a beautifully designed, purpose-built home comprising of 69 luxurious and spacious suites which opened in July 2017.

The bedroom suites are considerably larger than a standard care home room and include assistive technology such as bed sensors, an intelligent nurse call system and acoustic monitoring in each bedroom should you wish to be discretely monitored by the staff to ensure that they respond to your needs.

Most rooms have their own kitchenette facility with a built-in fridge and each room has a 42 inch television. The residents have a wealth of facilities to enjoy including a fully stocked bar and cafe, private dining facilities, a beauty and nail salon, library and conservatory along with a variety of lounge and dining areas. Each floor has its own residents Life Skills Kitchen where the residents can make their own food or instruct the staff in how they would like their food to be prepared in front of them.

Austen Court is bright and welcoming with a happy atmosphere and has been carefully furnished with bespoke furniture to resemble a hotel with care rather than a typical care home. There are a wide range of activities on offer and the care is tailored around the needs and aspirations of its residents. An active residents' forum has already been established and the residents are consulted on any changes they wish to be made within the home.

Group: Restful Homes Group

Person in charge: Debi Rogers (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 69 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 69

Rooms with ensuite WC: 69

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Austen Court is located on the corner of Cheltenham Road and Davies Road a mile from the centre of Evesham.

Parking:

Parking is available onsite.

Latest Care Quality Commission* Report on Austen Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 22 Feb 2018

New care home just opened and taking new residents

Reviews

9.8 Austen Court Care Home has a Review Score of 9.8 (9.801)

The Review Score of 9.8 (maximum of 10) for Austen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Austen Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.859 for Austen Court Care Home is calculated as follows: ( (137 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 156 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.942 Points relating to the number of positive Reviews for Austen Court Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.8 positive Reviews (69 registered maximum number of service users ÷ 5). 13 Reviews ÷ 13.8 Target = 0.942

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Austen Court Care Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Austen Court Care Home

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    3
  • Brother-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Austen Court is a beautiful nursing home with care given to a very high standard. Nothing was too much trouble for any member of staff. However, we decided to move my mother as although she has dementia it is early onset and I felt that it did not suit her needs. She also really wanted somewhere with a garden and suitable residents for a proper conversation.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife and I were very happy with my mother in law’s recent respite stay at the home. She has been in other homes before and never really been happy. However she loved Austen Court and has said she will happily return at Easter. She loved the food, enjoyed the activities and made some new friends. We can now go on holiday without worrying and I would like to thank all the staff. The home looks great and it is a welcome arrival to Evesham.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Austen Court has been a fantastic place for Father to reside in. He has been welcomed as part of the family. Any health issues have been dealt with and addressed and any concerns we have had as family have been sorted for us.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the staff could not have done enough for my mum and all our family. It is like home from home. They are brilliant.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and services provided have been excellent. As the home attracts more residents the level of care has not reduced in any way.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We have never had any concerns with the care and attention shown to our friend since he moved here as the first resident. All the staff treat him with dignity and personal attention.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A beautifully appointed luxury newly built care home, staffed by friendly, caring carers, nurses and housekeeping staff. All my aunt's needs were met and she will happily return for more respite visits. The atmosphere and running will greatly improve when the home is fully occupied and staffed.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Debi Rogers, Home Manager at Austen Court Care Home responded to this review on 22 Dec 2017:

Thank you for your lovely feedback. It was a pleasure having your aunt to stay with us here at Austen Court and we look forward to seeing her again very soon

Austen Court Care Home is a fantastic care home where Dad has settled in extremely well and felt incredibly settled and at home. All staff are very caring and work very hard.
The environment is lovely and the main room encourages a very social atmosphere.

Only negative is a decline in activities going on on a day to day business and more exacerbated by the activity coordinator being off.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

An absolutely fabulous new home with everything thought about. It has been furnished like a 5-star hotel with technological advances to ensure the safety and security of the residents. The staff are caring and efficient, I’m sure my mother will be very happy there.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Following a couple of issues on a respite visit in August, we visited the home prior to October's visit. We discussed the issues and were reassured that staff would ensure they would be addressed on this visit.
Austen Court is a beautiful home, the staff are friendly and approachable at all times and their care is excellent.
The individual's needs are taken into account which as a respite with Dementia is very important.
The lounge is a friendly area and the staff are patient with all the residents.
Visitors are made welcome at any time.
My husband likes Austen Court although it is a bit expensive.

How likely would you be to recommend Austen Court Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

A new home - on the first day of viewing the home, one sensed a very good atmosphere and on moving in, my parent has felt very much at ease, comfortable and safe.

The staff are extremely caring and despite all their patience still come up with a smile and nothing is too much for them.

I cannot recommend highly enough, they keep me informed as to what is going on, a regular basis which is very reassuring.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The rooms are lovely and the ambience of the facility is excellent. At times the number of carers has not been adequate for the number of residents, but this has been addressed.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

So far so good (still very new). Very good on all fronts. Hope you are still here when I need you.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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