Austen Court Care Home

Davies Road, Evesham WR11 2LE

Austen Court Care home is a beautifully designed, purpose-built home comprising of 69 luxurious and spacious suites which opened in July 2017.

The bedroom suites are considerably larger than a standard care home room and include assistive technology such as bed sensors, an intelligent nurse call system and acoustic monitoring in each bedroom should you wish to be discretely monitored by the staff to ensure that they respond to your needs.

Most rooms have their own kitchenette facility with a built-in fridge and each room has a 42 inch television. The residents have a wealth of facilities to enjoy including a fully stocked bar and cafe, private dining facilities, a beauty and nail salon, library and conservatory along with a variety of lounge and dining areas. Each floor has its own residents Life Skills Kitchen where the residents can make their own food or instruct the staff in how they would like their food to be prepared in front of them.

Austen Court is bright and welcoming with a happy atmosphere and has been carefully furnished with bespoke furniture to resemble a hotel with care rather than a typical care home. There are a wide range of activities on offer and the care is tailored around the needs and aspirations of its residents. An active residents' forum has already been established and the residents are consulted on any changes they wish to be made within the home.

Group: Restful Homes Group

Person in charge: Debi Rogers (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 69 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 69

Rooms with ensuite WC: 69

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Austen Court is located on the corner of Cheltenham Road and Davies Road a mile from the centre of Evesham.

Parking:

Parking is available onsite.

Latest Care Quality Commission* Report on Austen Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Austen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Austen Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.898 for Austen Court Care Home is calculated as follows: ( (197 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 216 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Austen Court Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.8 positive Reviews (69 registered maximum number of service users ÷ 5). 18 Reviews ÷ 13.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Austen Court Care Home has a Review Score of 9.9 (9.898) from 18 Reviews


Average Ratings

  • Excellent
    18
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Austen Court Care Home?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Austen Court Care Home

  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

Austen Court is like a five star hotel, beautiful large rooms, lots of communal areas including a conservatory and garden. The staff are kind, caring and very understanding of each individual residents needs. I am so pleased that we chose Austen Court for our Aunt, she is very happy, calm and settled. We come away from visiting her knowing that she is in safe hands.
I would highly recommend Austen Court Care home.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Reception very welcoming, staff caring and cheerful at all times. Nothing too much trouble. Room always kept clean and tidy.
Well balanced menu and varied.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I just wanted to say how pleased we are with the high standard of care you all show to my Grandad. Since he has been with you he has always been treated with the utmost care and respect and have no worries about his safety or wellbeing! You and your staff do so much to make the residents happy and entertained. Thank you for the entertainment and for all the staff for making us feel welcome. Such a lovely family run care home. Well done!

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Excellent care, very friendly and caring staff. Excellent variety of food and well presented. Well planned and excellent activities, the staff get everyone involved.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Love what they do for all the residents, amazing caring staff and lovely building and rooms. The food is great and it's just a really nice place to be. My sister and I are so glad we got our dad into Austen Court he is a lucky man.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Austen Court is a beautiful nursing home with care given to a very high standard. Nothing was too much trouble for any member of staff. However, we decided to move my mother as although she has dementia it is early onset and I felt that it did not suit her needs. She also really wanted somewhere with a garden and suitable residents for a proper conversation.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My wife and I were very happy with my mother in law’s recent respite stay at the home. She has been in other homes before and never really been happy. However she loved Austen Court and has said she will happily return at Easter. She loved the food, enjoyed the activities and made some new friends. We can now go on holiday without worrying and I would like to thank all the staff. The home looks great and it is a welcome arrival to Evesham.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Austen Court has been a fantastic place for Father to reside in. He has been welcomed as part of the family. Any health issues have been dealt with and addressed and any concerns we have had as family have been sorted for us.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

All the staff could not have done enough for my mum and all our family. It is like home from home. They are brilliant.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The care and services provided have been excellent. As the home attracts more residents the level of care has not reduced in any way.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

We have never had any concerns with the care and attention shown to our friend since he moved here as the first resident. All the staff treat him with dignity and personal attention.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

A beautifully appointed luxury newly built care home, staffed by friendly, caring carers, nurses and housekeeping staff. All my aunt's needs were met and she will happily return for more respite visits. The atmosphere and running will greatly improve when the home is fully occupied and staffed.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Debi Rogers, Home Manager at Austen Court Care Home responded to this review on 22 Dec 2017:

Thank you for your lovely feedback. It was a pleasure having your aunt to stay with us here at Austen Court and we look forward to seeing her again very soon

Austen Court Care Home is a fantastic care home where Dad has settled in extremely well and felt incredibly settled and at home. All staff are very caring and work very hard.
The environment is lovely and the main room encourages a very social atmosphere.

Only negative is a decline in activities going on on a day to day business and more exacerbated by the activity coordinator being off.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

An absolutely fabulous new home with everything thought about. It has been furnished like a 5-star hotel with technological advances to ensure the safety and security of the residents. The staff are caring and efficient, I’m sure my mother will be very happy there.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Following a couple of issues on a respite visit in August, we visited the home prior to October's visit. We discussed the issues and were reassured that staff would ensure they would be addressed on this visit.
Austen Court is a beautiful home, the staff are friendly and approachable at all times and their care is excellent.
The individual's needs are taken into account which as a respite with Dementia is very important.
The lounge is a friendly area and the staff are patient with all the residents.
Visitors are made welcome at any time.
My husband likes Austen Court although it is a bit expensive.

How likely would you be to recommend Austen Court Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

A new home - on the first day of viewing the home, one sensed a very good atmosphere and on moving in, my parent has felt very much at ease, comfortable and safe.

The staff are extremely caring and despite all their patience still come up with a smile and nothing is too much for them.

I cannot recommend highly enough, they keep me informed as to what is going on, a regular basis which is very reassuring.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The rooms are lovely and the ambience of the facility is excellent. At times the number of carers has not been adequate for the number of residents, but this has been addressed.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

So far so good (still very new). Very good on all fronts. Hope you are still here when I need you.

How likely would you be to recommend Austen Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Submit a Review for Austen Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Austen Court Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Austen Court Care Home