Austen Court Care Home

Davies Road, Evesham WR11 2FQ
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8.5 39 Reviews
  • Austen Court Care Home, Evesham
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Trudy Moore (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (69)
  • Single Rooms with Ensuite Wet Room (68)

Parking

  • Parking is available onsite.

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Austen Court Care Home Reviews (39)

8.5

Austen Court Care Home has a Review Score of 8.5 (8.529) out of 10, based on 5 reviews in the last 2 years.
Over all time Austen Court Care Home has 39 reviews.

Overall Experience
  • 36
  • 3
  • 0
  • 0
  • 0
Date Published
  • 39
  • 1
  • 4
  • 5
  • 34
Reviewer Connection to Austen Court Care Home
  • 17
  • 7
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 39, showing 21-39
Review from Mary S (Daughter of Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness from all the staff at Austen Court Evesham was the best anyone could ask for during the time they looked after my mum.


It is a beautiful home and I know she felt at home and was treated with dignity until the end.

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Review from L C (Niece of Resident) published on 23 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Austen Court is like a five star hotel, beautiful large rooms, lots of communal areas including a conservatory and garden. The staff are kind, caring and very understanding of each individual residents needs. I am so pleased that we chose Austen Court for our Aunt, she is very happy, calm and settled.
We come away from visiting her knowing that she is in safe hands.
I would highly recommend Austen Court Care home.
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Review from Dawn C (Granddaughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just wanted to say how pleased we are with the high standard of care you all show to my Grandad. Since he has been with you he has always been treated with the utmost care and respect and have no worries about his safety or wellbeing! You and your staff do so much to make the residents happy and entertained.
Thank you for the entertainment and for all the staff for making us feel welcome. Such a lovely family run care home. Well done!
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Review from Barbara R (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reception very welcoming, staff caring and cheerful at all times. Nothing too much trouble. Room always kept clean and tidy.
Well balanced menu and varied.
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Review from Glynis I (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, very friendly and caring staff. Excellent variety of food and well presented. Well planned and excellent activities, the staff get everyone involved.
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Review from Rob L (Son of Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love what they do for all the residents, amazing caring staff and lovely building and rooms. The food is great and it's just a really nice place to be. My sister and I are so glad we got our dad into Austen Court he is a lucky man.
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Review from Sally D (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Austen Court is a beautiful nursing home with care given to a very high standard. Nothing was too much trouble for any member of staff. However, we decided to move my mother as although she has dementia it is early onset and I felt that it did not suit her needs. She also really wanted somewhere with
a garden and suitable residents for a proper conversation.
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Review from Mark L (Son-in-law of Resident) published on 31 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I were very happy with my mother in law’s recent respite stay at the home. She has been in other homes before and never really been happy. However she loved Austen Court and has said she will happily return at Easter. She loved the food, enjoyed the activities and made some new friends.
We can now go on holiday without worrying and I would like to thank all the staff. The home looks great and it is a welcome arrival to Evesham.
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Review from E R (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Austen Court has been a fantastic place for Father to reside in. He has been welcomed as part of the family. Any health issues have been dealt with and addressed and any concerns we have had as family have been sorted for us.
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Review from D B (Daughter of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff could not have done enough for my mum and all our family. It is like home from home. They are brilliant.
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Review from Frank H (Friend of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and services provided have been excellent. As the home attracts more residents the level of care has not reduced in any way.
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Review from I H (Friend of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have never had any concerns with the care and attention shown to our friend since he moved here as the first resident. All the staff treat him with dignity and personal attention.
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Review from Patricia S (Niece of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautifully appointed luxury newly built care home, staffed by friendly, caring carers, nurses and housekeeping staff. All my aunt's needs were met and she will happily return for more respite visits. The atmosphere and running will greatly improve when the home is fully occupied and staffed.
Reply from Debi Rogers, Home Manager at Austen Court Care Home

Thank you for your lovely feedback. It was a pleasure having your aunt to stay with us here at Austen Court and we look forward to seeing her again very soon

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Review from H H (Daughter of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Austen Court Care Home is a fantastic care home where Dad has settled in extremely well and felt incredibly settled and at home. All staff are very caring and work very hard.
The environment is lovely and the main room encourages a very social atmosphere.


Only negative is a decline in activities

going on on a day to day business and more exacerbated by the activity coordinator being off.
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Review from Penny O (Daughter of Resident) published on 23 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
An absolutely fabulous new home with everything thought about. It has been furnished like a 5-star hotel with technological advances to ensure the safety and security of the residents. The staff are caring and efficient, I’m sure my mother will be very happy there.
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Review from Jane P (Wife of Resident) published on 15 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a couple of issues on a respite visit in August, we visited the home prior to October's visit. We discussed the issues and were reassured that staff would ensure they would be addressed on this visit.
Austen Court is a beautiful home, the staff are friendly and approachable at all times
and their care is excellent.
The individual's needs are taken into account which as a respite with Dementia is very important.
The lounge is a friendly area and the staff are patient with all the residents.
Visitors are made welcome at any time.
My husband likes Austen Court although it is a bit expensive.
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Review from Susan H (Daughter of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A new home - on the first day of viewing the home, one sensed a very good atmosphere and on moving in, my parent has felt very much at ease, comfortable and safe.


The staff are extremely caring and despite all their patience still come up with a smile and nothing is too much for them.


I cannot

recommend highly enough, they keep me informed as to what is going on, a regular basis which is very reassuring.
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Review from Irene H (Friend of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The rooms are lovely and the ambience of the facility is excellent. At times the number of carers has not been adequate for the number of residents, but this has been addressed.
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Review from Davin T (Brother-in-law of Resident) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far so good (still very new). Very good on all fronts. Hope you are still here when I need you.
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Current Review Score: 8.5 (8.529)

Overview of Review Score

The Review Score of 8.5 (8.529) out of 10 for Austen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Austen Court Care Home is calculated as follows: ( (42 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 57 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.862 Points relating to the number of positive Reviews for Austen Court Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 5 Positive Reviews ÷ 13.8 = 0.362
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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