Chapter House

Keldgate, Beverley HU17 8HU
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9.7 51 Reviews
  • Chapter House, Beverley
Located in the centre of Beverley, Chapter House care home offers exceptional residential and dementia care on a permanent and respite basis. The team pride themselves on their person-centred approach to care, creating tailored care plans in a prestigious setting.

Chapter House features a beautiful, private landscaped garden and a range of modern amenities including a café, cinema room and a hair salon. There are spacious en-suite bedrooms rooms, tastefully designed communal spaces and a welcoming environment to ensure that Chapter House feels like home.

Whether you’re relaxing at the homes luxury facilities or exploring the nearby shops, the team are dedicated to providing high-quality care for residents and peace of mind for families.

Chapter House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Chapter House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1560
  • Self-Funded Residential Dementia Care: from £1655
  • RESPITE Self-Funded Residential Care: from £1770
  • RESPITE Self-Funded Residential Dementia Care: from £1865
The price(s) shown are provided by the care home. Contact Chapter House for full pricing details and T&Cs.

Contact Chapter House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chapter House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Steph Addison (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (79)
  • Single Rooms with Ensuite Wet Room (79)

Visiting

  • Chapter House is always open for visitors. They welcome you to join them for a visit.

Parking

  • Car park on site.

Chapter House Reviews (51)

9.7

Chapter House has a Review Score of 9.7 (9.653) out of 10, based on 18 reviews in the last 2 years.
Over all time Chapter House has 51 reviews.

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Review from Lisa W (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall my dad was unable to return home needing 24 hour care. Chapter house and the management team have provided my dad and our family with a safe, welcoming and supportive home for respite care whilst we navigate a whole new way of life. All of the staff at Chapter House have been incredible
with dad, the small things like them all knowing his name from day 1 making such an impact. Both Matt and Pat have supported the family throughout dad's stay. Your understanding and compassion along with practical advice are invaluable. Thank you so much.
Reply from Matthew Justice, Reviews Team at Chapter HouseHi Lisa,
Thank you very much for your review and the kind words about the staff at Chapter House.
We are so happy that your father and yourselves felt supported during his stay and that we could help.
I will make sure that this is passed on to Pat and the Team.
Thank you again
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Review from R S (Son of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum initially went into Chapter House for respite care and continued into residential care. Having looked at other homes Chapter House stood out as feeling the most homely and having the most modern facilities and decor. The staff help create a friendly and positive atmosphere, making it a pleasure
to visit. The carers are motivated and dedicated. Mum quickly felt at home and loves being close to the Minister, hearing the bells and enjoys looking at the Beverley photos around the home. She enjoys the food and eats well. The bistro and garden are very nice areas to meet visitors. Being so close to town is also a big plus. Mum is very happy here which gives me and the rest of the family peace of mind. Many thanks to Matt and the rest of the staff!
Reply from Matthew Justice, Reviews Team at Chapter HouseHi,
Thank you very much for such a kind review.
We are so happy that your Mum feels at home and that you enjoy visiting us at Chapter House.
I will make sure that your positive reflection of the staff is passed on to them.
Thank you again.
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Review from J M (Son of Resident) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has really settled in to this lovely care home. The care team are so friendly and the environment is exactly what you'd hope for when looking for a 5 star home for an elderly parent with early dementia. She's safe and well cared for. Thank you
Reply from Matthew Justice, Reviews Team at Chapter HouseHi,
We are so happy to hear that your mum is enjoying the home and has settled in. We hold ourselves to a very high standard at Chapter House Care UK and so are very pleased that you feel that she is safe and well cared for with us.
Thank you again for the kind words.
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Review from M H (Respite Resident) assisted by family/friend published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had time to look around to choose my room. I was able to change rooms, the room was more convenient for me on the ground floor. Everyone was helpful and friendly. I would recommend Chapter House without hesitation. The garden and library were both lovely. It was ideal for me after two weeks of respite
care after my stay in hospital.
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Review from K H (Respite Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was warmly welcomed and looked after by your staff. The experience of living in a care home was interesting and helped me to put in perspective what my needs are at the moment. I feel I want to remain as independent as my health allows at present and when health changes I will know when I will have
to have more care. Thank you for having me to stay and make hard decisions through this experience.
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Review from Anna G (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Chapter House around 6 months ago, after struggling to manage living alone. It has been a big adjustment for her, yet thanks to the staff she has settled well. We instantly liked Chapter House - especially the bistro, the garden, the cleanliness and style, and the location. Rob (the
manager) is consistently warm and kind. There is a good balance of both structure and routine, with encouragement of independence and friendships.
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Review from A C (Daughter of Resident) published on 5 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Cleanliness, care, facilities excellent. Further improvement with Food preparation and presentation necessary. And size of portion! Older people often prefer smaller portions yet not listened to, despite in care plan.
Activity programme needs further work. 'Doing the Laundry' is not a very imaginative
activity. Pity that activities and food are not as good as they once were. Cannot fault care, cleanliness and the wonderful carers/ senior carers themselves.
Reply from Samantha Debenham, Reviews Team at Chapter HouseThank you for taking the time to share your thoughts with us. We’re pleased to hear that you are satisfied with the overall cleanliness, care, and facilities, and we greatly appreciate your kind words about our wonderful carers and senior carers.

We also understand your concerns regarding food preparation, presentation, and portion sizes. We recognise that many of our residents prefer differing portion sizes, and we will make sure to revisit this with the team to ensure that care plans are fully followed and that we better cater to individual preferences.

Your feedback on the activity program is also invaluable, and we’ll certainly take it into consideration as we work on offering more engaging and varied activities that meet the needs and interests of our residents. We are committed to constantly developing and providing more creative and stimulating activities for all residents.

Thank you again for your feedback. We’re committed to making continuous improvements to enhance the overall experience for all residents, and your input plays a crucial role in that process. If you have any further suggestions or concerns, please do not hesitate to reach out to the Home Manager directly who is always happy to listen.

Best wishes,
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Review from Sharon T (Daughter-in-law of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was pleased to see my M.I.L so happy, even after only 1 week of being here. Also, I am happy that she is still able to appreciate such a beautiful setting and caring staff. To see her enjoying eating her meals, is a triumph in itself; after living along and not eating much. I have worked in care homes
for 32 years myself, and this for me is above exceptional.
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Review from S J (Relative of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having just attended a Christmas event, I would like to praise all of the staff on the ground floor from all of the different departments. Everyone was pulling together to make the event as enjoyable as possible for both residents and visitors. Well done all.
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Review from Peter S (Son of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day in February 2024 when my mum (91 year old) moved into Chapter House it become her home. From the receptionists, manager, care givers, activity coordinators to her fellow residents, mum feels welcome and cared for. My family and mum's friends have visited the bistro frequently. It's
an extension of her home. The many conveniences relieve family members from numerous responsibilities. The cost is very reasonable. Thanks to the Chapter House Care Home.
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Review from M W (Son of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, caring, welcome. Modern facilities with friendly supportive staff. Varied menu and activities.
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Review from Ginny P (Respite Resident) assisted by family/friend published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
10 Day respite break allowing my husband to have some much needed time away. Fabulous care provided with great staff looking after me. The food is excellent and all areas of Chapter House Care Home are clean and fresh. When the sun comes out I love being able to get into the gardens and relax. Thank
you.
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Review from Sharron T (Daughter of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm welcome, and the staff all call you by your name. The facilities are all beautiful, the rooms are clean, fresh and tidy, the bathrooms are immaculate. The food smells appetising and looks delicious. My mum is always clean and smells of fresh laundry. The carers are polite, friendly and
so very patient with all residents. It's a cheerful atmosphere, we are extremely happy our mum is being cared for here.
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Review from J K (Wife of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial interview on visiting Chapter House, when searching for a home for my husband, I knew that both my husband and I had found the caring environment we had been searching for.
All the staff have been knowledgeable of his care needs and have encouraged him to progress and improve his mobility
which was very poor on arrival. He is happy in his surroundings and the supportive staff have helped with this. All his daily needs have been catered for and the food supplied has been good, helping him to build strength and mobility. The atmosphere encouraged by management is one of treating each person as an individual identifying their needs and providing the best possible care.
Reply from Rob Hall, Home Manager at Chapter HouseThank you for your kind words and for sharing your positive experiences. We're delighted to hear that you and your husband have found a supportive and caring home in Chapter House. Your feedback is invaluable to us as we strive to provide the best possible care for our residents. Best wishes.
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Review from K M (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm welcome when we arrived at Chapter House, Beverley, and very impressed with the friendly clean environment. My Dad required respite care it was our first experience with this and were very relieved to find such a caring facility available to him.
Thank you to all the special staff and management
at Chapter House.
Reply from Robert Hall, Home Manager at Chapter HouseThank you for your kind review. We're delighted that you were so impressed. Please do pop back and visit us for coffee and cake anytime. Best wishes.
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Review from C L (Daughter of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We started our research into a suitable Care home place for my Mother in the Spring of 2024, from the first contact we had with the receptionist at Chapter House we were made welcome and the atmosphere was professional and positive. The manager was extremely helpful and spent a great deal of time showing
us around, answering our questions, and making us feel valued. We moved my Mother into Chapter House and are delighted with the environment, her care, and the quality of the staff, which are all of a very high standard.
Reply from Robert Hall, Home Manager at Chapter HouseThank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that your experience with Chapter House has been so positive. It truly means a lot to our team that you felt welcome from the very first contact. We continually strive to create a caring, warm, and welcoming atmosphere for everyone. Most importantly, we're delighted that your mother is happy and enjoying life at Chapter House. We are honoured to be a part of your mother's care journey. Best wishes.
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Review from C R (Respite Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was highly recommended for me by social services for stroke rehab. I came for six weeks of respite in a wheelchair and left walking out the door and went home. The care afterward has been great. Everyone is friendly, the residents as well as the staff. The manager lets me come back for the
hairdressers and the activities which is very generous.
Reply from Robert Hall, Home Manager at Chapter HouseThank you so much for your wonderful review, it has been our pleasure to support you on your rehab journey and we're always happy for you to join us at Chapter House for any activities and events. Best wishes.
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Review from B B (Niece of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The warm welcome and smiling residents with their families in the bistro and dining hall of Chapter House says it all. There are several staff always on hand and a real community spirit exists within a "home environment" at Chapter House. The residents feel safe and cared for and know they come first.
Reply from Robert Hall, Home Manager at Chapter HouseThank you so much for taking the time to leave such a wonderful review! Chapter House truly is a special place with a strong sense of community and we take great pride in our staff who are dedicated to providing exceptional care and ensuring our residents feel safe, valued, and always come first. Best wishes.
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Review from Judith B (Daughter of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came into Chapter House in January 24 and has settled in extremely well. She is loving it here. She says the food is good and the staff are kind and caring.
When we visit, it is always a pleasure to come here. Being able to take her to the Bishop and join her occasionally for lunch is a
real bonus.
Reply from Robert Hall, Home Manager at Chapter HouseThank you so much for your lovely review. We're delighted that your mother is enjoying life at Chapter House and that you always enjoy your visits. It is our pleasure to care for your mother. Best wishes.
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Review from Jason S (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum entered residential care at Chapter House in December 2023 and our whole experience has been outstanding. It was obviously a momentous and emotional decision but we felt supported and cared for throughout the process.
The facilities are lovely and it’s a lovely setting filled with space, light
and vibrancy - a place for people to thrive not just exist.
What makes it special however is the staff who are truly wonderful. They are kind, patient and professional, dealing with challenging situations with care, compassion and empathy. From the reception staff who can’t do enough for you through the activities coordinators to the care staff and seniors, they genuinely go the extra mile to make a positive difference.
I’d recommend it highly.
Reply from Robert Hall, Home Manager at Chapter HouseThank you so much for your wonderful review and recommendation. We're delighted that your mother has settled in and enjoying living with us at Chapter House. Best wishes.
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Current Review Score: 9.7 (9.653)

Overview of Review Score

The Review Score of 9.7 (9.653) out of 10 for Chapter House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.703 for Chapter House is calculated as follows: ( (164 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 212 Ratings = 4.703
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Chapter House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

Meet the Team (1)

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Steph Addison

Job Title: Home Manager

Knowing that I’ve helped someone feel supported and truly listened to makes my role incredibly fulfilling.


I am incredibly proud to be the Home Manager at Chapter House. It’s a stunning care home, but more importantly, it has a warm and homely atmosphere.


I feel very fortunate to be part of such a dedicated team. Everyone here is deeply committed to enriching the lives of our residents. Hearing laughter and seeing the joy shared in our café each day between residents and carers fills me with immense pride.


In my role, it’s essential to listen and provide support to the team, residents, and their families. Compassion and empathy are at the heart of what we do, along with a strong focus on delivering a high-quality living experience for everyone in our care.


I have worked in the care sector throughout my career, starting as a Care Assistant and spending the last six years as a Home Manager. One of my proudest achievements has been transforming a home rated ‘Requires Improvement’ by the CQC into one rated ‘Good’.


I chose to join Care UK because of its strong values and genuine commitment to high standards of care. The organisation’s vision closely aligns with my own, and I was impressed by both the look and feel of the home from my very first visit.


The most rewarding part of my day is connecting with residents and their families. Knowing that I’ve helped someone feel supported and truly listened to makes my role incredibly fulfilling.

Frequently Asked Questions about Chapter House

What types of Care is Chapter House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chapter House have?

There are 79 Single Rooms.

What are the Facilities & Services at Chapter House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chapter House to the centre of Beverley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chapter House to verify any information. View our terms and conditions. Chapter House has an Enhanced Service - more info.