Chapter House

Keldgate, Beverley HU17 8HU
Review Us
9.8 48 Reviews
  • Chapter House, Beverley
Located in the centre of Beverley, Chapter House care home offers exceptional residential and dementia care on a permanent and respite basis. The team pride themselves on their person-centred approach to care, creating tailored care plans in a prestigious setting.

Chapter House features a beautiful, private landscaped garden and a range of modern amenities including a café, cinema room and a hair salon. There are spacious en-suite bedrooms rooms, tastefully designed communal spaces and a welcoming environment to ensure that Chapter House feels like home.

Whether you’re relaxing at the homes luxury facilities or exploring the nearby shops, the team are dedicated to providing high-quality care for residents and peace of mind for families.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1510
  • Self-Funded Residential Dementia Care: from £1575

These prices are only a guideline, please contact Chapter House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Robert Hall (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (79)
  • Single Rooms with Ensuite Wet Room (79)

Visiting

  • Chapter House is always open for visitors. They welcome you to join them for a visit.

Parking

  • Car park on site.

Chapter House Reviews (48)

9.8

Chapter House has a Review Score of 9.8 (9.779) out of 10, based on 35 reviews in the last 2 years.
Over all time Chapter House has 48 reviews.

Overall Experience
  • 41
  • 7
  • 0
  • 0
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Date Published
  • 48
  • 4
  • 10
  • 35
  • 13
Reviewer Connection to Chapter House
  • 15
  • 7
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
Total of 48, showing 41-48
Review from Janet S (Sister of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chapter House Care Home is awesome. It has the most lovely, homely decor, is well-designed and has beautiful outdoor spaces. All of the staff I met are fantastic. They are so friendly but also so capable of providing excellent care. Having visited other care homes (though not in this area) I feel that
Chapter House is superb in comparison.
Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your wonderful review, our teams will be delighted to hear your lovely words.
Best wishes,
Springfield Healthcare.

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Review from S G (Daughter of Resident) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Chapter House Care Home in early May after a couple of strokes and with vascular dementia. It was a huge decision for us, as a family, to make as previously she was incredibly independent. However, it is clear that we had made absolutely the right decision for her. She settled in
really quickly and loved the surroundings. She has a lovely room on the ground floor with doors that open out onto the courtyard. The surroundings and common areas are lovely with excellent outdoor space. I really feel that the care is tailored to each individual and the staff always treat the residents with respect and maintain their dignity. The food is of a high standard and I love the fact that the bistro always has coffee and cake on offer to all visitors so it feels like going out for coffee with the residents, even if they aren't physically able. The staff provide excellent care, engaging activities and nothing seems too much trouble. I couldn't recommend it highly enough.
Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your wonderful review and recommendation. We're so pleased to hear that you and your mother are happy with your choice to come live with us at Chapter House and that you are impressed with the facilities and services that we offer.
Best wishes,
Springfield Healthcare.

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Review from Sally B (Daughter of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and easy to settle my dad in. Just settling today so I can't answer all the ratings.
Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your lovely review, we are delighted to welcome you and your dad to Chapter House.
Best wishes,
Springfield Healthcare.

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Review from Kate R (Daughter of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came into Chapter House Care Home this week on a month's trial. The staff are all lovely. Really caring. Very nice room with a door to the courtyard. Mum has settled in well and I know she's safe and happy here - means a lot.
Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your wonderful review. We're delighted that our teams have made you feel welcome and have helped your mum settle in at Chapter House.
Best wishes,
Springfield Healthcare.

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Review from K W (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Chapter House Care Home in December and has settled in very well. All the staff are lovely and are so kind and patient with him. The surroundings are lovely and we have space to visit my dad and have also enjoyed some meals at the home.
There have been a few teething problems,
which we were quite surprised about considering this is not the first care home this group had opened but on the whole these have been resolved.
Having said that, my dad is happy and a lot more relaxed since he moved in.
Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your lovely review. We're glad that your dad has settled into the home and that our teams have been able to support you with the transition.
Best wishes,
Springfield Healthcare.

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Review from L E (Friend of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I helped a friend research various care homes and then, decision made, assisted her with her move to the Chapter House Care Home. There was no contest really! Throughout the process, I have been very impressed with the care, assistance, time given, friendliness and professionalism of the staff and,
in particular, the manager. Nothing was too much trouble! The home's surroundings, position and welcoming interior are second to none and I would have no hesitation in recommending it or, indeed, booking myself in when the time comes!
Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your wonderful review and personal recommendation. We are delighted to hear that our team were able to support you both during the process and move-in.
Best wishes,
Springfield Healthcare.

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Review from A H (Daughter of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care home in an outstanding location. Warm and caring environment where I feel happy to visit and for my mum to stay. Beautifully decorated throughout. Excellent choice of food each meal. I cannot praise the staff enough for their care of my mother.
Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for your wonderful review, our team will be delighted to hear how happy you are with the care and support that you and your mum are receiving.
Best wishes,
Springfield Healthcare.

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Review from S D (Wife of Resident) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chapter House Care Home, for me, was a Godsend. The home is more like a hotel with lovely grounds. The meals are excellent and there's always a choice. The bistro is a quiet area which serves tea, coffee and cake. My husband, at the age of 66, has Alzheimer's/dementia and diabetes. I was looking for
a care home that specialised in his condition and waited for the right home to come along and it did. I could not ask for anything more when my husband went in as a resident. He's settled in really well and the staff are lovely with him, from the managers, receptionists, chefs, cleaners, maintenance man and, of course, the carers. All of them, I find, are friendly and nothing is too much trouble. If you are looking for a care home for a loved one, I would not hesitate to say that I would recommend Chapter House.
Reply from Katie Wisniewski, Digital Marketing Specialist at Chapter House

Thank you so much for leaving such a wonderful review, it is our pleasure to care for your husband.
Thank you also for your personal recommendation, our team will be delighted to hear your kind words.
Many thanks,
Springfield Healthcare.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Chapter House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.779 for Chapter House is calculated as follows: ( (340 Excellents x 5) + (66 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 416 Ratings = 4.779
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chapter House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

No image found

Patricia Jamieson

Job Title: Home Manager Joined: 2025

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chapter House to verify any information. View our terms and conditions. Chapter House has an Enhanced Service - more info.