Cherry Wood Grange Care Home

Writtle Road, Chelmsford CM2 0FZ
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10 89 Reviews
  • Cherry Wood Grange Care Home, Chelmsford
Cherry Wood Grange Care Home provides high-quality residential, nursing and dementia care in beautiful surroundings. The award-winning team is dedicated to making every day meaningful for their residents by delivering personalised, compassionate care.

There is a varied schedule of stimulating activities to suit all interests and abilities; from art lessons, to choir practice, yoga and mindfulness classes, sensory therapies and live music performances. Residents are supported to enjoy regular outings to local places of interest on the minibus and maintain meaningful connections with the local community.

And with soothing lighting and aromatherapy, relaxing hand massages, and sound therapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

The warm, social and elegant home offers luxurious en-suite bedrooms, a bustling bistro, a private dining room, cinema and beauty salon, all surrounded by beautiful landscaped gardens. As well as its own affectionate therapy dog, Ralph, which gives Cherry Wood Grange a truly family feel.

The team were finalists in the Essex Care Awards 2023, having won the Activities and Wellbeing Award in 2022. Families know their loved ones are being cared for by a trusted and reputable team, who work together with the residents’ best interests at heart.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sue Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (66)

Visiting

  • Resident's loved ones are always welcome. There are no restrictions on visiting hours/days.

Parking

  • Free on-site parking is available.

Cherry Wood Grange Care Home Reviews (89)

10

Cherry Wood Grange Care Home has a Review Score of 10 (9.960) out of 10, based on 38 reviews in the last 2 years.
Over all time Cherry Wood Grange Care Home has 89 reviews.

Overall Experience
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Date Published
  • 89
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Reviewer Connection to Cherry Wood Grange Care Home
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Total of 89, showing 61-80
Review from K B (Daughter of Resident) published on 12 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Personalised care, being taken care of with dignity. Mum is always clean, fed and happy. I could not ask for more. The reception staff are always friendly and cheerful and helpful. Thank you for doing such a great job.
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Review from Sandra S (Daughter of Resident) published on 5 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum started visiting Cherry Wood as a day resident before Covid and when we were approaching the lockdown we were offered a bed for her and that was the best decision we made. She has now been in the care home for two years. She has Alzheimer's and so needs to be entertained constantly when she
is here. There is an extensive activity program which is excellent in keeping her attention. The staff are all very friendly and nothing is too much trouble. Mum is very happy here and considers it home, she has made lots of friends who all look out for each other. I would not hesitate to recommend to anyone who is looking for a care home.
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Review from B C (Son of Resident) published on 5 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very friendly and professional organisation. Staff are always very welcoming and give an air of professionalism and competence. My mother took time to settle but I have noticed a change recently in her attitude towards being in the home. A much more positive frame of mind.
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Review from Christine E (Sister of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well looked after, could be more one-to-one. Needs stimulation though probably not enough staff. Nursing floor residents need to mix when possible with ground floor activities. Nursing staff work so very hard, all so lovely.
Reply from Sue Smith, Home Manager at Cherry Wood Grange Care Home

Thanks so much for taking the time to leave us a review, I’m so pleased you have always found our nursing team to be lovely – we think they’re amazing too. I’d like to reassure you that we place great importance on meeting the needs of our residents and always ensure we have enough team members to achieve this. Whilst I believe myself and all of my team are responsible for creating engaging and stimulating opportunities for our residents to enjoy life here at Cherry Wood Grange, we also have a dedicated lifestyles team to support this and we’re in the process of recruiting after a longstanding team member recently retired.
If you ever have any questions or would like a chat, please don’t hesitate to contact me.
With warmest wishes, Sue.

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Review from J B (Relative of Resident) published on 14 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was looking after the lady on the residential floor for a few years when I looked into a care home for her as she needs full-time care now. I had previously visited Cherry Wood Grange Care Home for my mother-in-law. I can truly say the staff are wonderful and nothing is too much trouble. The management
team are so friendly and approachable and I know that our lady is in the best possible place for the next chapter in her life. I can't thank them all enough.
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Review from J C (Daughter of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The entire staff are very friendly, enthusiastic and well-motivated. I know of no other nursing home that offers such a wide variety of activities that make life interesting for the residents. The staff are very approachable and respond promptly to any matters that I may wish to discuss. I am so lucky
to have found such a wonderful home for my mother.
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Review from Christine B (Daughter of Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum enjoys all the entertainment, especially the singers and accordion. She enjoys bingo too. Overall, very good entertainment.
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Review from L L (Mother of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since 2019 my son settled in very quickly. All the carers and nursing staff down to the management, cleaners, cooks and the man who is very helpful to put every right and mend, everyone is so supportive and loving, they all deserve a medal.
My thanks to everyone who makes my son worth living.
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Review from Roger S (Son of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The professionalism, hard work and friendly, caring approach by all the staff have kept my mother safe and happy over the last two, very difficult years of the pandemic.
I cannot thank staff enough.
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Review from I W (Son of Resident) published on 28 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cherry Wood Grange Care Home was the perfect home for my father. The care team are fantastic, very welcoming and supportive. Management are very approachable and helpful. The deputy manager was always very helpful and understanding.
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Review from L C (Granddaughter of Resident) published on 17 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan was looked after fantastically during her time at Cherry Wood, the managers and all the staff were fantastic with us all. Even though the UK was in the depths of the coronavirus pandemic they managed to arrange great facilities to enable me to visit her in the gardens which are fantastic. My
Nan loved the home and all the staff treated her brilliantly. I can't say thank you enough to everyone especially the managers, and the member of staff on reception was really helpful when we arranged the visit getting us booked in and settled before my Nan came down to see us. I would highly recommend Cherry Wood to anyone looking for a loved one to be cared for. A 5-star service.
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Review from R F (Husband of Resident) published on 28 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had to go into care when she was unable to move almost all her muscles. As she cannot move, talk or shower she requires 24hr care. The staff took extra time to establish communication with my wife which is all based on facial movement.
She often feels isolated but the staff take time to comfort
her. My wife feels secure and safe at the care house over the staff putting in the extra effort and care.
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Review from E R (Mother of Resident) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff very helpful and trustworthy, their care for the resident throughout the lockdown was caring with video calls and phone calls.
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Review from J P (Niece of Resident) published on 6 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cherry Wood Grange was recommended to my uncle for a respite stay after a period in hospital. When my uncle arrived at Cherry Wood to reside on the nursing floor for respite care, he was extremely ill. After the quality of care that he received at Cherry Wood he went home after 8 weeks recovering and
revitalised having enjoyed all aspects of life in Cherry Wood Grange.
After a short period at home my uncle's health suffered and he asked to return to Cherry Wood to spend the rest of his life being looked after with care, quality and dignity.
Myself and my family were blessed to find such a wonderful caring home where he lived to enjoy the rest of his days. The support given by the management team and all the wonderful staff was truly outstanding.
I would not hesitate to recommend Cherry Wood Grange.
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Review from Sheila F (Daughter of Resident) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident of Cherry Wood Grange since March 2018 and I cannot emphasise enough how happy she is there. The care she receives is beyond exceptional and nothing is too much trouble. The Management Team are always very accommodating with anything you need to discuss with them and will
always go out of their way to help. The Carers are absolutely 5-star and my Mum loves every one of them. They show her so much love and this is lovely to see. I cannot recommend Cherry Wood Grange enough and every time we visit my Mum and leave, the happiness she shows us at being there is unbelievable and reassuring. She is so happy there.
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Review from Samantha P (Daughter-in-law of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed to get my father-in-law out of the hospital where he was fading away, into a good place urgently. The staff here were exceptional in dealing with all aspects of our and father-in-law needs. It is a clean, friendly and professional environment. Highly recommend for end of life or respite care.
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Review from M D (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved to the nursing floor from residential a month ago. The time had come, her needs increased. Mum is always treated with courtesy and kindness and she has complete confidence in all the carers and nursing staff. As a result, we have a Mum who is secure, confident and above all happy in her surroundings!
What more could we ask!
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Review from J T (Daughter-in-law of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After every visit, I left Cherry Wood Grange with my mind at ease knowing that my mother-in-law was in the best possible hands. The excellent care she received never faltered the entire length of her sta.
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Review from Sally C (Wife of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the time of my husband's admission until his sad death six weeks later, he received care of the highest quality. I received excellent support, without exception staff showed real kindness and love. His last hours were made more bearable for us by the kindness. A friend who was there with us for
a while during those last hours described the care given as above and beyond.
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Review from Denise H (Daughter of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot recommend this place enough. Beautiful place, always a calm feeling when you enter. Staff on the second floor are excellent. My father was only there for 5 weeks and during his time, he was treated with respect and kindness up to the end. This home has totally changed my opinion on care homes,
unfortunately, my father was too poorly to enjoy the lovely facilities and activities on offer. I felt really sad saying goodbye to this place. They make you feel like part of the family from day one.
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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Cherry Wood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Cherry Wood Grange Care Home is calculated as follows: ( (435 Excellents x 5) + (18 Goods x 4) ) ÷ 453 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cherry Wood Grange Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (1)

Sue

Sue Smith

Job Title: Home Manager Joined: 2022

Our kind and caring home manager Sue has worked in health and social care for almost 30 years and has a wealth of experience in strategic and operational roles. Sue spent much of her career at Runwood Homes, where, as their Regional Care Director, she commissioned and established new homes for the care group.


A natural leader, Sue enjoys leading and supporting her team and strives for excellence in delivering compassionate care.


During her career, Sue has been Regional Care Director for Runwood as well as ran three large care homes for older people, consistently achieving improved Care Quality Commission (CQC) ratings. She has also held specialist roles within Operations, Marketing and Customer Care.


Speaking about her role at Cherry Wood Grange, Sue said: “I’m proud to lead our wonderful, skilled and caring team. Our focus is on providing consistent, high-quality, care tailored to individual needs. Nothing makes me happier than seeing our resident’s enjoying life with us and the reassurance that this gives our families.”


When not looking after our treasured residents, Sue enjoys travelling with her husband, having explored much of the UK in their motorhome. She also loves to spend time with her grown-up children and her 9 grandchildren! She likes to relax by gardening, writing poems and practising photography.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cherry Wood Grange Care Home to verify any information. View our terms and conditions. Cherry Wood Grange Care Home has an Enhanced Service - more info.