Chetwynd House

Slade Road, Chilwell, Nottingham NG9 4GS
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9.9 74 Reviews
  • Chetwynd House, Nottingham
Chetwynd House Care Home is a family-run, award-winning care home providing luxury quality care in Chilwell.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and the care team provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life. In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, corner shop, traditional pub and hair salon. The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day.

Chetwynd House is surrounded by pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please get in touch to find out more about our fees.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Jelbert (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Chetwynd House Reviews (74)

9.9

Chetwynd House has a Review Score of 9.9 (9.923) out of 10, based on 24 reviews in the last 2 years.
Over all time Chetwynd House has 74 reviews.

Overall Experience
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Reviewer Connection to Chetwynd House
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Total of 74, showing 41-60
Review from R B (Daughter-in-law of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We delegated Mum's care to Chetwynd House Care Home over a year ago in the middle of the pandemic and we have not been disappointed. The team have supported all of us and Mum has been very well cared for. When we visit we are always welcomed by all of the team. We are able to make drinks for ourselves
and our family and we help ourselves to a biscuit or two that are always in good supply. These are simple things but it means a lot to us to be able to feel at home with Mum. Dad is welcomed to stay and share a meal with Mum in the evening and that means a lot to him too. Nothing is too much trouble and the team work hard to resolve any questions we raise. The team deal with any healthcare issues quickly and professionally and are persistent with follow-up appointments as and when needed. Both managers during Mum's time in the home have been so approachable and supportive to us and we feel like friends with all of the team when we visit.
Reply from Maree Leadbeater, Marketing Manager at Chetwynd House

Thank you for taking the time to leave us a review. We are so pleased to hear that you always feel welcome when visiting your mum and that you are happy with the level of care and service your mum receives. Thank you.

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Review from Sandra W (Daughter of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy that I chose Chetwynd House Care Home for my mum who came into care last June. The homely ambience and dedication of the team at all levels are second to none and the care, love, patience and respect that the staff and management have shown Mum is faultless. Also, the staff's attention
to detail, as it’s the smallest things that can mean so much to residents and their families.
The food, cleanliness and dedication of all the staff is five-star plus.
The activities that the ladies in pink organise to stimulate and engage at all levels make Chetwynd House the best there is.
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Review from Sue W (Daughter of Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has settled in well to his new surroundings and is looked after extremely well by all of the staff here at Chetwynd House Care Home. They are always friendly and helpful, I have built up a good rapport with the admin/reception ladies and they have reassured me, on more than one occasion, when
I have asked them specific questions regarding my father's welfare. Nothing is too much trouble and they show me the activities he joins in with and the events he attends. They regularly give me updates on how he is, his health visits and needs and they are always there for me to chat to if I have any concerns as he can sometimes be quite difficult to deal with. The home itself is beautiful; lovely rooms and garden area. The facilities are great i.e. the pub, shop and cinema and there is always something going on to entertain the residents. I am comforted that my father is being cared for above and beyond by the lovely staff at Chetwynd.
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Review from V L (Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my time at Chetwynd House, I was looked after very well and the staff treated me with dignity. The food has been very nice and it is really like a holiday. Thank you.
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Review from Mary F (Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Garden is lovely. Bird aviary is entertaining.
First-class home.
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Review from D K (Daughter of Resident) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both parents settled immediately into the Chetwynd loving family.
Beautiful rooms and food. The activities are stimulating and fun, Mum calls all the staff her best friends!
Dad's end of life care was excellent, full of love, care and dignity from the staff. The continued love and support to Mum at
this difficult time is amazing.
I cannot thank the fantastic staff enough for the love and care given to Mum and Dad and also to us, their children.
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Review from Hazel W (Resident) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and pleasant atmosphere. Residents are well cared for and entertained. I have some of my own furniture here along with photo albums and art materials. I have my own plants on the patio to add colour and interest.
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Review from Sylvia C (Resident) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are always keeping us involved doing different things. The amenities are very varied.
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Review from J E (Wife of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care love dedication given to all the residents is perfect, the food is excellent and the social aspects are in abundance. Chetwynd House is a fantastic choice, it’s more than a care home, it’s a home full of love and laughter, it’s spotlessly clean and facilities are outstanding. My number one
choice.
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Review from Emma F (Daughter of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy I chose Chetwynd House a year ago. Dad is so happy and well looked after. What delights me the most, is that his mental facilities do not seem to have deteriorated at all during lockdown, partly due to all the situation and the provision of outdoor visits.
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Review from Bren B (Niece of Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased that our aunt was placed here. She is well looked after and the staff are all so helpful and friendly. The manager is always available and ready to arrange anything.
During the COVID crisis we have been kept well informed and they have done a brilliant job of keeping the residents
safe and well. We are now enjoying regular visits outside with Aunty.
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Review from D H (Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ambience of Chetwynd House is excellent. The staff and management are very kind and caring. Facilities are all very clean. My room is spacious, the bathroom is excellent for my needs. My patio area is lovely. You have a choice of food which is very nice.
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Review from C S (Daughter of Resident) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad became unable to look after himself after a fall and having dementia. The choice of care home has been the most successful thing that we did as a family to keep him safe. He absolutely loves where he is and I couldn't be prouder of Chetwynd for the facilities, the love and care from the staff
and the activities to keep everyone stimulated. Two words - First Class!
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Review from S M (Friend of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend has lived at Chetwynd House for nearly a year now and has settled in so very well. It’s far the best care home that I’ve ever seen. The staff from laundry to manager are caring and professional, activities and themed days are in abundance. The residents are living their lives to the fullest.
The food, cleanliness, facilities are outstanding. Thank you Chetwynd House. 5-stars and luxury.
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Review from J N (Resident) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being in a home where all the other residents were dementia cases it was good being here where all the residents on one floor I could talk to and establish a friendly relationship. Plenty of activities (allowing for coronavirus), good outdoor area for walking and moving with others.
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Review from P B (Son of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was looked after with dignity and care by all the staff and management during her stay at Chetwynd care home. She has a very comfortable and safe end to her days there.
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Review from Martin B (Son of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff and service. The care is faultless and the surroundings are exemplary.
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Review from Annie B (Daughter of Resident) published on 22 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Chetwynd House recently and what can I say she has never been happier, the quality of care is exemplary, the whole of the staff team are ALL fantastic, particularly the Home Manager, office administrator, care coordinator and especially one certain carer who is extremely professional
and compassionate in all that she does. They have ALL been more than helpful. The food is of a very high-end restaurant quality. My Mother is encouraged to get involved in all the activity's on offer and I must say her social life is better than mine. I would recommend Chetwynd House to anyone who is looking for high-end care.
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Review from J E (Wife of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter and myself had already visited Chetwynd House and decided this was the place for my husband's first respite care. He has dementia and went from hospital to Chetwynd House for nine days. In the home, there was an air of calm and everyone working there was very friendly and caring. The residents
were relaxed and happy. I also saw them engaged in different activities on my visits.


I was impressed by the monitoring day and night. Staff knew where everyone was and if someone was in their room at meal times they made sure they returned to the lounge/diner for food and drinks.


I believe that it is about the caring for the person first and the quality of the staff employed of which Chetwynd House has an abundance of both. This is a beautiful home and a role model for other care homes to follow.
My daughter and myself would definitely want my husband to return, should the need arise. It made the whole experience so much easier knowing that he was content and safe. Keep up the good work.

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Review from Joyce S (Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here at Chetwynd House for 4 months and although I miss home, I cannot fault the care, food and kindness I am receiving here. Thank you all very much.
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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Chetwynd House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.923 for Chetwynd House is calculated as follows: ( (262 Excellents x 5) + (22 Goods x 4) ) ÷ 284 Ratings = 4.923
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chetwynd House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (26)

Meet the Team (3)

Amanda

Amanda Jelbert

Job Title: Home Manager Joined: 2025

"Our home is a warm and welcoming community where residents feel safe, valued, and truly at home. We are dedicated to providing compassionate, person-centred care, ensuring every resident enjoys a fulfilling and enriched life. Our team is passionate about creating a supportive environment where friendships flourish, and every day is filled with joy, dignity, and purpose."

Naomi

Naomi Jones

Job Title: Hospitality Manager Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Chetwynd House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

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