Chetwynd House

Slade Road, Chilwell, Nottingham NG9 4GS
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9.9 74 Reviews
  • Chetwynd House, Nottingham
Chetwynd House Care Home is a family-run, award-winning care home providing luxury quality care in Chilwell.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and the care team provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life. In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, corner shop, traditional pub and hair salon. The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day.

Chetwynd House is surrounded by pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please get in touch to find out more about our fees.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Jelbert (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Chetwynd House Reviews (74)

9.9

Chetwynd House has a Review Score of 9.9 (9.923) out of 10, based on 24 reviews in the last 2 years.
Over all time Chetwynd House has 74 reviews.

Overall Experience
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Date Published
  • 74
  • 5
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  • 24
  • 50
Reviewer Connection to Chetwynd House
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Total of 74, showing 61-74
Review from Dora B (Resident) assisted by family/friend published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a very difficult time for me but they have made me feel comfortable, safe and secure. Having lived in my previous home for 92 years Chetwynd House has made the transition much easier than anticipated.
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Review from M W (Son of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although mum only moved into Chetwynd House 4 weeks ago, in the short time she has been there, we have been really pleased with the quality of care she is now receiving. From the front-line carers, all the way through to activity coordination, catering, reception and management, the quality of service
has so far been excellent. Since moving into Chetwynd House from another care home, mum is clearly more relaxed, content and at ease with her surroundings than she has been for a considerable time. This is clearly due to the way that all care staff seem to engage with residents. Thank you all - what we thought was going to be a very traumatic move has turned into a very positive experience for all the family.
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Review from John J (Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff caring and patient, extremely hard working and always looking out for residents - particularly those with dementia. The facilities and rooms are excellent and the dementia staff are always cheerful and patient. The management have done a great job developing the care home from
scratch.
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Review from J C (Niece of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly and happy to assist wherever necessary, with nothing being too much trouble. Families are included and informed regularly. The atmosphere is relaxed and happy with lots of activities to give varied experiences. Safety measures are excellent with residents being of paramount importance.
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Review from B C (Husband of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been looked after with great care and dignity.
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Review from Y B (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Chetwynd House for four months now, it was a big step for her as before she needed care she had been very independent at home. Now she has been there a while she is looking much more settled. The food is excellent, her room (and Bathroom) are very homely, but most of all the
staff are wonderful. Thank you. Regarding value for money score, I made a mistake should have put excellent.
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Review from M S (Relative of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the very high standard of care and attention given to residents.
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Review from Raymond G (Son of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the 8 months that my mother has been associated with Chetwynd House, she has become a completely different lady who is not much happier and her interpersonal skills have gone from zero to sky high. The carers have made her feel completely at home and not only does she enjoy the many and varied activities
but she has again got friends. Chetwynd house has taken a depressed self-induced reclusive lady, my mum, and given her a reason to enjoy life again. I cannot speak highly enough of their very special establishment.
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Review from A R (Friend of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely modern building, hotel-like feeling.
Great facilities, friendly staff.
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Review from David M (Son of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Chetwynd House in December 2017 shortly after the home opened. It was just in time for Christmas celebrations and a great place to be. Mum always like a cooked breakfast and she really enjoyed her egg and bacon every morning. Her room was lovely and spacious with a very comfortable fully
adjustable bed. The en-suite was big enough to take a wheelchair and had a seat under the shower. Sadly mum passed away in March following a stroke 3 weeks earlier. Chetwynd was a wonderful place for mum while she was cared for and loved by all the staff.
I have no hesitation in recommending this home.
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Review from Glenis P (Sister of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care homes are only as good as the staff/carers that work in them and Chetwynd House has an amazing set of staff, carers, chef, cooks, cleaners, maintenance and administration etc. which only proves that the management team are very particular in employing the correct staff for the relevant jobs. I
am so pleased and reassured that my sister is receiving the best care and attention possible. Thank you so much.
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Review from Carole C (Friend of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited Chetwynd House for the first time this week I was very impressed. It's a lovely home and the staff were very friendly and helpful. There were tabletop activities going on in the lounge and everyone was enjoying themselves. The home is beautiful. I wanted to book a room. I was invited
to stay for lunch which was a very tasty made pie.
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Review from Carol M (Niece of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chetwynd House is a lovely home and all the staff are friendly and helpful.
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Review from Janet H (Niece of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home provides five-star care and excellent facilities. My uncle suffers from dementia and at times can be very difficult. The staff are wonderful, very kind and patient. Meals are really good. Uncle has put on a little weight! We had to wait for the home to open but so glad we did. I would
have no hesitation in recommending Chetwynd House to anyone.
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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Chetwynd House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.923 for Chetwynd House is calculated as follows: ( (262 Excellents x 5) + (22 Goods x 4) ) ÷ 284 Ratings = 4.923
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chetwynd House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (26)

Meet the Team (3)

Amanda

Amanda Jelbert

Job Title: Home Manager Joined: 2025

"Our home is a warm and welcoming community where residents feel safe, valued, and truly at home. We are dedicated to providing compassionate, person-centred care, ensuring every resident enjoys a fulfilling and enriched life. Our team is passionate about creating a supportive environment where friendships flourish, and every day is filled with joy, dignity, and purpose."

Naomi

Naomi Jones

Job Title: Hospitality Manager Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Chetwynd House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

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