Culduthel Care Home

I remain more than satisfied with the care and attention my sister receives within Culduthel Care Home. She is treated with respect as I am when visiting. Any concerns I have had have been dealt with appropriately by a member of staff or management and specific information or changes in her care or health is passed to me timeously. Regular reviews with key workers and with other staff have proved to be helpful over this last year.

It gives our family peace of mind to know that Mum is receiving such good care, and to that end, we must give the highest praise to all of the staff.

My father’s final year of life was spent in the wonderfully caring environment that is Culduthel Care Home. It was such a great relief to us when a space became available and throughout that time, the staff befriended him, watched over him, made him comfortable and attended to his many needs. Dad was admitted on a palliative basis. His final year was quite unexpected but knowing that he was being cared for in such a professional and kindly way has been a great comfort to us all as a family.

My sister recently moved into Culduthel Care Home. From my initial meeting with the manager, I had great confidence that this home was exceptionally well managed. The home itself is a really lovely, homely and very tastefully decorated with quality soft furnishings making it feel more like a hotel. It has very attractive coffee areas, lounge/dining areas and a hair salon. However, it is the staff that make Culduthel Care Home special. From management through to admin staff, nurses, carers and housekeeping staff, everyone was polite, cheerful, friendly, helpful, supportive and extremely welcoming, which made me feel at ease and completely satisfied that I had made the right choice for my loved one. I was encouraged by staff to customise the room in any way I wished and was helped by the staff to do this, nothing was a bother to anyone. All staff genuinely appear to want to make this home a happy place for the residents and I would have absolutely no hesitation in recommending Culduthel Care Home to anyone.

Dad moved into Culduhel Care Home during lockdown - this was a difficult time and it took dad a long time to settle. Staffing issues and restrictions due to Covid impacted on dad's transition to his new environment. Staff members (with input from the stress and distress team) have spent time and effort to support dad's care needs and he is now more settled. More activities are now available and dad is included whenever possible. The food is good and we recently enjoyed a restaurant standard meal in the home's private dining room to celebrate dad's birthday.

Rooms are spotless and the staff address residents and visitors alike in a warm, friendly way. It is the loveliest care home that I/we have ever visited and our friend has thrived under their care and attention despite his physical limitations. A place we recommend highly.

Culduthel is a beautifully presented care home. Mum is in a large and comfortable room (with ensuite facilities) it is immaculately clean and tastefully decorated. At every level I have found the staff to be caring and efficient, Mum enjoys the variety of activities on offer and the staff know her very well. She certainly enjoys the food and the cafe areas are a lovely idea for a change of scene when she has visitors.

Mum needed some respite care following some illness and whilst awaiting care to be set up at home. When we approached Culduthel Care Home they were very welcoming and informative and made the process seamless. Mum had a delightful room, beautifully furnished and from the first moment on entering was made very welcome. All her medical and personal needs were met, every staff member had a smile on their face, they always acknowledged you when visiting and there was a visible presence of staff on entering the home. Mum got involved with all the activities and participated in the exercise classes and movie afternoon. She was able to attend the hairdresser and her own chiropodist and our dog was able to visit. Mum enjoyed the food and nothing was too much bother if she fancied something else that wasn’t on the menu. The manager was visible around the home and is very approachable, the home is welcoming, friendly, efficient and professional, this is credit to the manager and all her team.

Our resident is happy, secure and has flourished beyond anything we could have imagined or hoped for. We are totally positive.

My mother went into this care home on 12 March 2020. The day of lockdown in Scotland. We had no idea this was going to happen and had the move planned for months. I literally dropped my mother off and couldn't see her for months. She suffers from dementia and also is totally immobile. The staff were absolutely fantastic. They were so kind, caring and respectful, we could not have asked for more. Management, nurses and carers all communicate with me very well by telephone and email as I live down south and only get up to see Mum once a month. She has a lovely room, and as dementia progressed, she moved to a different floor into another lovely room. The staff chat with her and joke with her every time they interact with her, they are absolutely marvellous. I can't praise them all enough. I viewed many homes for my mother all over Inverness, and also down in Worcestershire where I live, and not one came anywhere close to this one. We have been very lucky. If beer did care homes!

My mother has been in Culduthel Care Home for over five years and in that time the staff have been excellent. I haven't actually tried the food but it looks very nice. The room is always clean and they look after my mother extremely well and she seems very happy there.

Culduthel Care Home is as clean as I would expect a care home to be, it is well managed and ran but care staff make the difference. They are interested and caring about the residents and their welfare. I personally do not think my brother-in-law would have survived his last traumatic illness if it were not for the support and care he received and will always be grateful for the extra time we have with him.

My wife has been resident in the home for approximately 2 1/2 years and in that time I have been completely satisfied with the way she has been cared for. She is a stubborn person and I note that the carers know how to handle this aspect sensibly. One of my daughters was difficult at the outset and I am pleased to report that management handled this situation with common sense and fairness. The home itself is most impressive with fine carpets, furnishings, fixtures and so on. Her room, with ensuite facilities, is excellent and I have always found it clean, tidy and at the right temperature. The staff are obviously very well trained, always friendly and my overall impression is that of an efficient organisation from the top down. Through no fault of the home, my wife had a fall resulting in a broken hip. The visiting GP did not make a diagnosis, but one of the nurses at the home was alert, spotted the situation and dealt with it very impressively.

I have put good for activity simply because it's limited due to restrictions.

I understand that we are not allowed to name staff in this feedback which is a shame. I think though that my list would have to be very long as all the staff from the cleaners to the carers to the nurses to the entertainment staff to the kitchen people to the management all deserve a huge thank you for keeping my Mum safe and also all the other residents of Culduthel. Thank you Culduthel.

The car park is somewhat limited, but there is plenty of space on the street outside.

My wife and I visited my sister there at the beginning of September and were absolutely delighted with the care my sister was receiving. The home itself is spotless, inviting and welcoming. The staff are unbelievably friendly and there seems to be no limit to their caring abilities. I am so pleased she is being so well looked after. Thank you!

The entrance is very welcoming with beautiful flowers growing near the car park and front door area. The first thing to come to your attention is the bright, clean and modern, yet homely and welcoming seating/reception area just inside the front door. Staff are very pleasant. The corridors are decorated so tastefully - with amazing bright pictures on the walls. The bedrooms are gorgeous - so calming and spacious. Throughout the whole home, there is a feeling of confidence, warmth and intimacy, every need is thoughtfully met.

Very pleased with care received. Staff are friendly and caring and attentive of any concerns raised. Mother is happy and well looked after.

Many thanks to all your staff.