Culduthel Care Home

West Heather Road, Inverness IV2 4WS
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9.9 34 Reviews
  • Culduthel Care Home, Inverness
Culduthel Care Home is located in Inverness, which is the heart of the Highlands.

The recent full refurbishment is now complete and the care home offer a choice of luxury rooms. The care home has been custom built to cater for residents who are frail and having nursing or specialist needs and offers en-suite facilities in each room with spacious living areas, dining rooms and lounge areas where residents can socialise with others.

The home has been tastefully designed to be light and spacious and the gardens designed to create an attractive space to enjoy outdoors.

Culduthel provides a wide range of high quality care and personal services, including:

- A choice of classic rooms and executive suites
- A hairdressing and beauty salon for a spot of pampering
- Fresh, seasonal cooking to ensure a balanced and varied diet
- A cinema room for viewing the latest blockbusters
- Highly trained care teams, dedicated to supporting independence, dignity and well-being
- Two café areas for sharing a light refreshment and a bite to eat with friends and family
- A wide range of small living spaces to relax, dine or enjoy hobbies and activities

Meallmore are committed to delivering exceptional standards of care and Culduthel Care Home fully embraces Scotland’s new Health and Social Care Standards: My support, my life.

Staff members at Culduthel have a wealth of experience dealing with a wide range of different cultures and beliefs which enhances the quality of care within the care home. Staffing is variable ranging from Carers/ Nurses /Hotel Services /Hairdresser and Maintenance staff all on hand to help offer clients the best service possible.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1700
  • Self-Funded Residential Dementia Care: £1700 – £1700
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £1700

These prices are only a guideline, please contact Culduthel Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Denise Scott (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

Parking

  • Private Parking on site

Culduthel Care Home Reviews (34)

9.9

Culduthel Care Home has a Review Score of 9.9 (9.865) out of 10, based on 14 reviews in the last 2 years.
Over all time Culduthel Care Home has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Culduthel Care Home
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Total of 34, showing 21-34
Review from A F (Son of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Culduthel Care Home for over five years and in that time the staff have been excellent. I haven't actually tried the food but it looks very nice. The room is always clean and they look after my mother extremely well and she seems very happy there.
Reply from Anne Mawdsley, Area Manager at Culduthel Care Home

We really appreciate your review of our service. I will ensure that our staff team are aware of your kind words

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Review from Isabella S (Sister-in-law of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Culduthel Care Home is as clean as I would expect a care home to be, it is well managed and ran but care staff make the difference. They are interested and caring about the residents and their welfare. I personally do not think my brother-in-law would have survived his last traumatic illness if it were
not for the support and care he received and will always be grateful for the extra time we have with him.
Reply from Anne Mawdsley, Area Manager at Culduthel Care Home

Thank you so much for your review, I will pass your kind words on to our amazing staff team

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Review from W S (Husband of Resident) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been resident in the home for approximately 2 1/2 years and in that time I have been completely satisfied with the way she has been cared for. She is a stubborn person and I note that the carers know how to handle this aspect sensibly. One of my daughters was difficult at the outset and
I am pleased to report that management handled this situation with common sense and fairness. The home itself is most impressive with fine carpets, furnishings, fixtures and so on. Her room, with ensuite facilities, is excellent and I have always found it clean, tidy and at the right temperature. The staff are obviously very well trained, always friendly and my overall impression is that of an efficient organisation from the top down. Through no fault of the home, my wife had a fall resulting in a broken hip. The visiting GP did not make a diagnosis, but one of the nurses at the home was alert, spotted the situation and dealt with it very impressively.
Reply from Culduthel Care Home, Manager at Culduthel Care Home

Thank you very much for taking the time to send this review about the care your wife is receiving in Culduthel Care Home, your comments and observations are very much appreciated and will be passed on to the staff team.

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Review from Sharon G (Daughter of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was isolating himself, very low in mood, unmotivated to any task, he has now been in Culduthel Care Home for almost a year.
This year has been very difficult for all parties concerned, but the staff and management have listened to and addressed any concerns or requests we have had as best
they could whilst adhering to restrictions.
Staff have continued to encourage my father to come out of his room, which has been a long, slow process to achieve, but he is now out of his room daily, having his meals with others and participating in activities.
The staff have also facilitated Skype calls in order for us to keep some face to face contact, which my father does enjoy.
Staff and management have kept their clients safe from Covid-19, which is a huge achievement.
I have put good for activity simply because it's limited due to restrictions.
Reply from Culduthel Care, Manager at Culduthel Care Home

Thank you Sharon for your review of your family and father's experience in Culduthel Care Home during these difficult times, I have passed your kind comments on to the staff team and we are looking forward to you all visiting very shortly.

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Review from Michael D (Son of Resident) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment that Mum entered Culduthel in June 2019 she has been treated with the utmost respect and dignity. The staff from the manager down are obviously highly motivated and professional people. In recent weeks during the Pandemic, I cannot imagine the turmoil that they have gone through to care
for not only the residents but also themselves and their managers. The staff have tried their very best to stimulate Mum and keep her going over this extremely difficult time.
I understand that we are not allowed to name staff in this feedback which is a shame. I think though that my list would have to be very long as all the staff from the cleaners to the carers to the nurses to the entertainment staff to the kitchen people to the management all deserve a huge thank you for keeping my Mum safe and also all the other residents of Culduthel. Thank you Culduthel.
Reply from Culduthel Care, Manager at Culduthel Care Home

Thank you very much for your kind comments about the care and the team in Culduthel, I will ensure that I pass your review on to the staff team.

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Review from D F (Son of Resident) published on 13 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care staff are dedicated, attentive and friendly.
The administration and management staff are welcoming and helpful.
The rooms are spacious, well-furnished and have en-suite toilet and shower.
The facilities are excellent; there are numerous lounges, 2 cafes, a cinema and a hairdresser.
The
activities are expanding, and the views of residents and relatives have been requested and acted upon.
The car park is somewhat limited, but there is plenty of space on the street outside.
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Review from Leslie C (Brother of Resident) published on 2 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I visited my sister there at the beginning of September and were absolutely delighted with the care my sister was receiving. The home itself is spotless, inviting and welcoming. The staff are unbelievably friendly and there seems to be no limit to their caring abilities. I am so pleased
she is being so well looked after. Thank you!
Reply from Denise Scott, Manager at Culduthel Care Home

Thank you so much for your kind words. We are very proud of our Care home and always aim to give the best possible care. I will pass your lovely comments on to the staff who look after your sister.

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Review from Cathy M (Friend of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entrance is very welcoming with beautiful flowers growing near the car park and front door area. The first thing to come to your attention is the bright, clean and modern, yet homely and welcoming seating/reception area just inside the front door. Staff are very pleasant. The corridors are decorated
so tastefully - with amazing bright pictures on the walls. The bedrooms are gorgeous - so calming and spacious. Throughout the whole home, there is a feeling of confidence, warmth and intimacy, every need is thoughtfully met.
Reply from Denise Scott, Manager at Culduthel Care Home

Thank you so much for your kind review, we are delighted that you are happy with the refurbishment of our care home, I will pass on your appreciative comments to the staff teams.

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Review from A G M (Daughter of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with care received. Staff are friendly and caring and attentive of any concerns raised. Mother is happy and well looked after.
Reply from Elaine Rankin, Manager at Culduthel Care Home

Thank you so much for your kind words I will ensure that these are passed onto the staff.

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Review from Morag B (Daughter of Resident) published on 16 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum enjoyed excellent care from all concerned during the time she was at Culduthel. She passed away just 2 weeks ago aged 99 and the care, consideration and real affection is shown to her was second to none and meant such a lot to us as her family.
Her dignity was respected at all times and I know
she, like us, really appreciated that.
The care and support to us, her family, during her last days and after was much appreciated and will long be remembered.
Many thanks to all your staff.
Reply from Elaine Rankin, Manager at Culduthel Care Home

Thank you so much for taking the time to send this lovely review on the sad passing of your Mum. I will pass on your kind words to the staff, as I am sure they will be greatly appreciated.

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Review from Lynda H (Respite Resident) published on 25 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
In response to an enquiry for respite care for my mother I received an appointment immediately to discuss her needs. We were met with warmth and enthusiasm and shown around both the existing areas and the new parts still to come on stream. The facilities seemed excellent to us.
Reply from Elaine Rankin, Project Manager at Culduthel Care Home

Thank you for your review and lovely comments, they are very much appreciated.

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Review from M G (Cousin of Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find staff willing to help if I have a query or request. My cousin seems to be quite contented although she has mood swings, probably relating to her diabetes. She enjoys the food.
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Review from Jennifer M (Niece of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care home. The management and staff have cared for my aunt, have given her a smile with lots of care. They are a great bunch. Nothing is a bother and they are more like friends to her.
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Review from Elizabeth J (Niece of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having viewed several homes, decided on Culduthel.
Ever since my Aunt moved in 'things' have steadily improved to the point they are in my opinion excellent.
The residents are all kept involved (as much as they can) and are treated with the utmost respect.
Any queries are attended to immediately.
The
carers are just that - they genuinely do 'care' about the residents.
Overall the change since the takeover from previous owners is 100 per cent. Five stars.
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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Culduthel Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.865 for Culduthel Care Home is calculated as follows: ( (142 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 163 Ratings = 4.865
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Culduthel Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 24 Jun 2022
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Very good (5)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Denise

Denise Scott

Job Title: Care Home Manager

We care passionately about our residents, staff and relatives at Culduthel. I am committed to developing a positive and caring home where people enjoy living and working.


I personally became passionate about caring for the elderly after moving to the Highlands when I was 19 to study nursing and midwifery. I went on to work as a staff nurse and in management with the NHS and the private sector.


We offer a variety of activities to suit resident’s tastes and needs at home. I want to ensure people can still enjoy their hobbies or make new ones, along with meeting new friends. Community outreach and local school engagement is also very important to what we offer.


We provide nutritious meals with great menu choices recommended by our chef and chosen by residents. All dietary requirements are looked after and there are six spacious lounge/dining areas so residents can choose where to enjoy their meals.


I want to ensure residents have fulfilled lives during their time at Culduthel; their well-being is my top priority.

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