Dashwood Manor

Bradley Way, Basingstoke RG23 7GF
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9.8 66 Reviews
  • Dashwood Manor, Basingstoke
Dashwood Manor in Basingstoke focuses on older people’s care, health and wellbeing in beautiful surroundings. The highly experienced team offers a wide range of permanent and respite care services, including residential, nursing and dementia care. They also offer sensitive end of life care.

Residents can enjoy a range of luxury facilities including a café, cinema and hair and beauty salon. Outside there are secure, landscaped gardens for residents to enjoy. Each bedroom is beautifully furnished and has its own en-suite wet room.

The team takes the time to get to know your loved one so that they can deliver personalised care and lifestyle plans to suit each individual, so every resident can live each day in exactly the way they want.
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Care Provided by Dashwood Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1845
  • Self-Funded Residential Dementia Care: from £1940
  • Self-Funded Nursing Care: from £2110
  • Self-Funded Nursing Dementia Care: from £2205
  • RESPITE Self-Funded Residential Care: from £2055
  • RESPITE Self-Funded Residential Dementia Care: from £2150
  • RESPITE Self-Funded Nursing Care: from £2320
  • RESPITE Self-Funded Nursing Dementia Care: from £2415

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Dashwood Manor to find out the exact price for your requirements.

Contact Dashwood Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Dashwood Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Totka Zhelyazkova (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Dashwood Manor Reviews (66)

9.8

Dashwood Manor has a Review Score of 9.8 (9.768) out of 10, based on 32 reviews in the last 2 years.
Over all time Dashwood Manor has 66 reviews.

Overall Experience
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Reviewer Connection to Dashwood Manor
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Total of 66, showing 21-40
Review from Natalie W (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Dad arrived at Dashwood Manor mid August this year, I really cannot express my gratitude to all the care staff overseeing dads needs. It has been an extremely tough few months but the relief knowing dad is now well cared for and I can do my daily visits back to being his daughter again, is priceless.
Everyone
is very kind and willing to answer any questions we might have and we are always greeted with a smile.
The variety of meals cooked fresh every day are superb along with the complimentary coffee/cakes that are in reception. Dad has never eaten so well!
I wouldn't hesitate to recommend Dashwood Manor and I'm glad dad gets to call this home.
Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor
Thank you very much for taking the time to leave Dashwood Manor such positive feedback. It is lovely to see and hear that dad has made Dashwood Manor his home, and you feel you can be his daughter…read more
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Review from Julie A (Daughter of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Alzheimer's and has been a resident for 2 years. As a family, we can see that she is happy and very well cared for. Dashwood provides regular activities for the residents that can be tailored to their needs. Who would believe that an 84-year-old could go ice skating in a wheelchair and
have the time of her life? That is a picture I will keep. The staff are friendly and willing to answer any questions I have. I am kept updated regularly on her health and can access/request a copy of her records at any time. I also know that they will continue to support our family as my mother's disease progresses. Dashwood truly is a home.
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Review from Samantha K (Daughter of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so happy with the care that dad has received at Dashwood Manor. From the outset, all of the staff have been wonderful - from the management and admin team, all of the care staff on Kempshott, the entertainment team, the chefs, the cleaning staff - everyone contributes to making Dashwood
the great place that it is. Dad always seems happy and well looked after, has clean clothes, and immaculate clean bedsheets, and all of the care team and other staff are so kind. We feel confident that we made the right decision to entrust the care of our beloved dad to the team at Dashwood. Thank you all.
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Review from A D (Wife of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the above date, my car wouldn't start as the battery was flat. I received immediate help from 3 staff members. My car was parked in the home care park and in no time jump leads were produced so I was able to return home. The care and kindness was second to none. Thank you to these outstanding members
of staff.
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Review from Robert P (Son of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dashwood Manor is a lovely, relaxing and well kept home for Dad who recently took up residency in the Austen Suite.
All of the staff are very friendly and helpful.
There are numerous activities and trips organised to participate in which the staff encourage.
Rooms are spacious and very well maintained
as are all areas of Dashwood Manor.
Food variety on the menu is excellent as are the complimentary drinks and snacks in the cafe!
Overall an excellent place for Dad's residency.
Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor
Hello thank you very much for taking the time to leave us feedback about your experience at Dashwood Manor. It is lovely to see that Dad has settled in and has made new friends, and enjoying the daily…read more
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Review from M S (Son of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, very happy with the care my mother is receiving, the staff are friendly and provide great care and entertainment for the residents.
My mother is a very fussy eater, and although the food options are excellent they sometimes do not meet her plain pallet.
Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor
Hi, thank you very much for taking the time to leave us such positive feedback about your experience at Dashwood Manor. I have been to see Mum and reminded her that there is always an alternative menu…read more
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Review from Chris W (Son of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall we are very pleased with the care our father receives at Dashwood. However we were dismayed with the content of his recent care plan review. It was inaccurate in many areas and we were compelled to put our concerns into writing. We received an immediate apology and the inaccuracies have now
been addressed and actions put into effect. The nursing staff are extremely caring and supportive of our father and we are very pleased we chose Dashwood among the five other homes we reviewed.
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Review from Pamela H (Daughter of Resident) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Dashwood since January 2022. I can honestly say that Mum has flourished since going to Dashwood. I am very aware of all the departments and people involved that it takes to achieve this.
I expected at some point that Mum would say she wanted to come away - this has never happened.
Mum loves her suite and is very content. I would also say that this is no mean feat. Mum never wanted to go into a home, but fortunately, Dashwood was built in her local area.
As Mum has had Alzheimer's for nine years, staying local helped. I always said to Mum it is more like a five-star hotel, and it is. Mum does see certain members of staff as family, and for Mum, that is an enormous accolade. I can see why.
I am beyond grateful that many of the staff, including the manager, have been there from the start. For me, knowing Mum is, and she quotes, 'happy' to relatives is invaluable. I know that Mum is always in safe hands, and I have no hesitation in stating how amazing Dashwood is to anyone.
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Review from A I (Husband of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dashwood Manor is a new purpose-built care home with amazing modern facilities for the residents to enjoy if they are able. The biggest asset is the staff, they are always professional, caring and engaging, and above all treat the residents and visitors with respect and dignity.
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Review from David L (Son of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I’ve found the admin and nursing staff to be very efficient, caring and friendly. Both the building and public areas as well as residents dining, community lounges and library rooms are of a very high standard. The quality and variety of home-cooked food created by in-house chefs who provide 2 or 3-course
meals 3 times a day 7 days a week is commendable.
Having on-site or visiting GP, physiotherapist, hairdresser and chiropodist are all worthy of mention. I am also impressed with the entertainment provided each week including a summer BBQ in the grounds for residents and their families. Also popular is a day each month when family members can bring along their dogs to refresh both the resident's and pets' memories of each other. I would especially like to thank all the nursing staff, especially the carer on the 2nd floor and the lady in reception whom I’ve had most dealings with.
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Review from Michael S (Husband of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been at Dashwood for a year now and we are so happy that we chose this care home. The staff and other residents are all so kind, and there is always a friendly face and someone to chat with.
There are lots of activities to keep residents (and visitors!) busy and entertained.
I would recommend
Dashwood as there is a real family feel and the residents are well cared for.
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Review from Keith M (Husband of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has dementia and has been looked after by Dashwood for at least 12 months in this home. When you enter there is a feeling of security the reception is bright and clean, the receptionist is very pleasant and organised. The whole reception area is large and one corner of it is set out like the
living room of anyone's home with a TV. Other activities go on in this room. The care staff are wonderful and their dedication is total. You can use the lift to access the upper floors or the stairs, these are accessed by using a security code. The rooms are very comfortable and well-appointed and have alarms.
The dining room is bright and airy with a good menu to suit all tastes. The patients are encouraged to take part in the many activities that go on every day. During the summer there are parties in the very extensive and well looked after gardens. The patients are taken down for a walk or in their wheelchairs.
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Review from J J (Friend of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited Dashwood Manor to see our lovely friend recently, and she has dementia. It was our first time visiting a care home, and we were surprised to see how beautifully managed the nursing home. The lady receptionist was very kind and took us to where our friend stayed. Everyone we met there greeted
us with a smile. Our friend looks well and clean. Even her nails are coloured with her favourite purple colour. We had nice coffee and cake on our way back in their cafe for free of charge. When the time comes, I will definitely come to this nursing home.
Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor
Hi and thank you very much for taking the time to leave us positive feedback about your recent visit to Dashwood Manor, which I will share with the team. The lifestyle team offer a pamper session…read more
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Review from H N (Respite Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Dashwood Manor are excellent. Any questions or issues are dealt with in an effective way, meeting any that arise with care and resolution promptly.
The arranged activities were good quality and good time well spent.
As evidenced by my review, I enjoyed the stay at Dashwood
Manor, and I am very likely to find time to repeat the stay at some point again.
Reply from Carmen Haines, Reviews Team at Dashwood Manor
Thank you very much for taking the time to leave us feedback about your experience. At Dashwood Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that…read more
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Review from Amanda J (Daughter of Resident) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a different class of nursing home. We moved Mum here in February after spending a year at a different home which we felt was not delivering the personal care they promoted. What a difference! The room was stunning, the bed linen was pristine and soft and the home just had the feel of a five-star
hotel.
The entire team were welcoming and treated us like part of an extended family. Big thanks go out to the customer relations manager for finding a place for Mum and to the staff member on the suite who took such loving care of Mum, over and above anything we expected.
Unfortunately, Mum didn't get to enjoy this place for long, after developing an illness and passing away shortly after but I will always cherish the memory of sitting with her in the cafe area, both enjoying a latte from a proper latte mug rather than a plastic beaker and her enjoying life as a human and not as a patient. We valued our time with her and with you. Thank you.
Reply from Kaylie Jennings, Reviews Team at Dashwood Manor
Hi, thank you very much for taking the time to leave us feedback about your experience.
At Dashwood Manor we set a high standard for ourselves, so we are very pleased to hear that your experience…read more
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Review from Sandra M (Daughter of Resident) published on 27 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This place is amazing. My mother has been here for five weeks and now looks younger than she did beforehand and is smiling all the time. I am so glad that we were able to get her a room here as it is like a four-star hotel with the amenities and care that is given to all the residents. Nothing ever
is too much trouble for all the staff and the family are always kept in touch with what is going on. The staff make life enjoyable for the residents. There is a weekly programme of events that ensures that no one gets left out unless they want to, they go on trips, have meals out and are generally living a full life.
The home is always clean, smells nice and the food is excellent. It has a philosophy that they are caring for the residents but are also caring for the family as well.
Lots of people are trying to get a room here now as it is known locally as the best place ever for those that need being with others and receiving specialist care.
Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor
Hi Sandra, thank you very much for taking the time to leave us feedback about your experience. The team are pleased to hear that your mum has made Dashwood Manor her home and that you feel you have…read more
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Review from Rebecca H (Great-granddaughter of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great-grandma moved into Dashwood in December 2022 and it's the most lovely, loving and caring place you could ever wish your family to live.
The staff are wonderful and truly go above and beyond... so happy with this wonderful place to call her home.
Reply from Leahanne Wilkinson, Manager at Dashwood Manor
Hi Rebecca H (great-granddaughter Of Resident) thank you very much for taking the time to leave us feedback about your great-grandma's and your experience at Dashwood Manor.
All of our colleagues…read more
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Review from Mark N (Grandson of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife's grandmother recently moved into Dashwood Manor and she absolutely loves it, we visit regularly and the staff and residents are all wonderful.
Good food and having the on-site hairdressers and nail bar, as well as the cinema room are added bonuses for sure.
Highly recommend this fabulous
care home!
Reply from Leahanne Wilkinson, Manager at Dashwood Manor
Hi Mark N thank you very much for taking the time to leave us feedback about your experience.
One of our top priorities is to ensure, all residents and their loved ones feel welcomed from the moment…read more
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Review from Sandra T (Daughter of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all very friendly and helpful. Excellent care for my mum, with everything she needs to be provided. Everywhere is clean, tidy and well-maintained. A good range of social activities for those who want to take part, and chances for the residents to mix with others at meal times. I am so
pleased that we chose Dashwood Manor, and would not hesitate to recommend it.
Reply from Leahanne Wilkinson, Manager at Dashwood Manor
Hi Sandra T (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your…read more
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Review from Frances P (Daughter of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was only at Dashwood Manor =for the final five weeks of her life, but she was looked after with great care, kindness and professionalism by everyone there. At all levels of the staff - managers and care staff alike - there is a real sense of "the residents come first", and they certainly rose
to the challenge of helping me and my mother through those final sad weeks. The home is big and bright and modern, and offers a wide range of facilities and events - my mother was not really able to enjoy these, but clearly, for residents who go there in better health there is much to enjoy. I have seen a number of other care homes in recent years, but this is the best. I am most grateful.
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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Dashwood Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Dashwood Manor is calculated as follows: ( (300 Excellents x 5) + (70 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 379 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dashwood Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Frankie

Frankie Veramu

Job Title: Home Manager

I have worked at Care UK for several years, and I have always appreciated the company’s visions and values. Their desire to help residents continue living fulfilling lives aligned with my own values.


I joined Dashwood Manor after several years as Deputy Manager at another local home. I am looking forward to being a part of the already great team at Dashwood and continuing to offer exceptional care together.


Being in a managerial role within the home requires very good listening and communication skills. You also need passion and care for the residents and the team you work with.


Each day I enjoy getting out of my office and onto the units, having the opportunity to interact with residents, relatives and colleagues.


I am excited to continue to get to know all the residents and their wonderful families.

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