Dashwood Manor

Bradley Way, Basingstoke RG23 7GF
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9.7 61 Reviews
  • Dashwood Manor, Basingstoke
Dashwood Manor in Basingstoke focuses on older people’s care, health and wellbeing in beautiful surroundings. The highly experienced team offers a wide range of permanent and respite care services, including residential, nursing and dementia care. They also offer sensitive end of life care.

Residents can enjoy a range of luxury facilities including a café, cinema and hair and beauty salon. Outside there are secure, landscaped gardens for residents to enjoy. Each bedroom is beautifully furnished and has its own en-suite wet room.

The team takes the time to get to know your loved one so that they can deliver personalised care and lifestyle plans to suit each individual, so every resident can live each day in exactly the way they want.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1774
  • Self-Funded Residential Dementia Care: from £1864
  • Self-Funded Nursing Care: from £2014
  • Self-Funded Nursing Dementia Care: from £2104
  • RESPITE Self-Funded Residential Care: from £1984
  • RESPITE Self-Funded Residential Dementia Care: from £2074
  • RESPITE Self-Funded Nursing Care: from £2224
  • RESPITE Self-Funded Nursing Dementia Care: from £2314

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Dashwood Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Totka Zhelyazkova (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Dashwood Manor Reviews (61)

9.7

Dashwood Manor has a Review Score of 9.7 (9.745) out of 10, based on 26 reviews in the last 2 years.
Over all time Dashwood Manor has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dashwood Manor
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Total of 61, showing 21-40
Review from Chris W (Son of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall we are very pleased with the care our father receives at Dashwood. However we were dismayed with the content of his recent care plan review. It was inaccurate in many areas and we were compelled to put our concerns into writing. We received an immediate apology and the inaccuracies have now
been addressed and actions put into effect. The nursing staff are extremely caring and supportive of our father and we are very pleased we chose Dashwood among the five other homes we reviewed.
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Review from Pamela H (Daughter of Resident) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Dashwood since January 2022. I can honestly say that Mum has flourished since going to Dashwood. I am very aware of all the departments and people involved that it takes to achieve this.
I expected at some point that Mum would say she wanted to come away - this has never happened.
Mum loves her suite and is very content. I would also say that this is no mean feat. Mum never wanted to go into a home, but fortunately, Dashwood was built in her local area.
As Mum has had Alzheimer's for nine years, staying local helped. I always said to Mum it is more like a five-star hotel, and it is. Mum does see certain members of staff as family, and for Mum, that is an enormous accolade. I can see why.
I am beyond grateful that many of the staff, including the manager, have been there from the start. For me, knowing Mum is, and she quotes, 'happy' to relatives is invaluable. I know that Mum is always in safe hands, and I have no hesitation in stating how amazing Dashwood is to anyone.
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Review from A I (Husband of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dashwood Manor is a new purpose-built care home with amazing modern facilities for the residents to enjoy if they are able. The biggest asset is the staff, they are always professional, caring and engaging, and above all treat the residents and visitors with respect and dignity.
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Review from David L (Son of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I’ve found the admin and nursing staff to be very efficient, caring and friendly. Both the building and public areas as well as residents dining, community lounges and library rooms are of a very high standard. The quality and variety of home-cooked food created by in-house chefs who provide 2 or 3-course
meals 3 times a day 7 days a week is commendable.
Having on-site or visiting GP, physiotherapist, hairdresser and chiropodist are all worthy of mention. I am also impressed with the entertainment provided each week including a summer BBQ in the grounds for residents and their families. Also popular is a day each month when family members can bring along their dogs to refresh both the resident's and pets' memories of each other. I would especially like to thank all the nursing staff, especially the carer on the 2nd floor and the lady in reception whom I’ve had most dealings with.
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Review from Michael S (Husband of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been at Dashwood for a year now and we are so happy that we chose this care home. The staff and other residents are all so kind, and there is always a friendly face and someone to chat with.
There are lots of activities to keep residents (and visitors!) busy and entertained.
I would recommend
Dashwood as there is a real family feel and the residents are well cared for.
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Review from Keith M (Husband of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has dementia and has been looked after by Dashwood for at least 12 months in this home. When you enter there is a feeling of security the reception is bright and clean, the receptionist is very pleasant and organised. The whole reception area is large and one corner of it is set out like the
living room of anyone's home with a TV. Other activities go on in this room. The care staff are wonderful and their dedication is total. You can use the lift to access the upper floors or the stairs, these are accessed by using a security code. The rooms are very comfortable and well-appointed and have alarms.
The dining room is bright and airy with a good menu to suit all tastes. The patients are encouraged to take part in the many activities that go on every day. During the summer there are parties in the very extensive and well looked after gardens. The patients are taken down for a walk or in their wheelchairs.
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Review from J J (Friend of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited Dashwood Manor to see our lovely friend recently, and she has dementia. It was our first time visiting a care home, and we were surprised to see how beautifully managed the nursing home. The lady receptionist was very kind and took us to where our friend stayed. Everyone we met there greeted
us with a smile. Our friend looks well and clean. Even her nails are coloured with her favourite purple colour. We had nice coffee and cake on our way back in their cafe for free of charge. When the time comes, I will definitely come to this nursing home.
Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor

Hi and thank you very much for taking the time to leave us positive feedback about your recent visit to Dashwood Manor, which I will share with the team. The lifestyle team offer a pamper session every Friday, this includes nails, foot spas and facials and not just for the ladies. Lovely to hear that you enjoyed your coffee and cake and felt welcomed into your friend's home.
At Dashwood Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from H N (Respite Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Dashwood Manor are excellent. Any questions or issues are dealt with in an effective way, meeting any that arise with care and resolution promptly.
The arranged activities were good quality and good time well spent.
As evidenced by my review, I enjoyed the stay at Dashwood
Manor, and I am very likely to find time to repeat the stay at some point again.
Reply from Carmen Haines, Reviews Team at Dashwood Manor

Thank you very much for taking the time to leave us feedback about your experience. At Dashwood Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.

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Review from Amanda J (Daughter of Resident) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a different class of nursing home. We moved Mum here in February after spending a year at a different home which we felt was not delivering the personal care they promoted. What a difference! The room was stunning, the bed linen was pristine and soft and the home just had the feel of a five-star
hotel.
The entire team were welcoming and treated us like part of an extended family. Big thanks go out to the customer relations manager for finding a place for Mum and to the staff member on the suite who took such loving care of Mum, over and above anything we expected.
Unfortunately, Mum didn't get to enjoy this place for long, after developing an illness and passing away shortly after but I will always cherish the memory of sitting with her in the cafe area, both enjoying a latte from a proper latte mug rather than a plastic beaker and her enjoying life as a human and not as a patient. We valued our time with her and with you. Thank you.
Reply from Kaylie Jennings, Reviews Team at Dashwood Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Dashwood Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many Thanks, Dashwood Manor team

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Review from Sandra M (Daughter of Resident) published on 27 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This place is amazing. My mother has been here for five weeks and now looks younger than she did beforehand and is smiling all the time. I am so glad that we were able to get her a room here as it is like a four-star hotel with the amenities and care that is given to all the residents. Nothing ever
is too much trouble for all the staff and the family are always kept in touch with what is going on. The staff make life enjoyable for the residents. There is a weekly programme of events that ensures that no one gets left out unless they want to, they go on trips, have meals out and are generally living a full life.
The home is always clean, smells nice and the food is excellent. It has a philosophy that they are caring for the residents but are also caring for the family as well.
Lots of people are trying to get a room here now as it is known locally as the best place ever for those that need being with others and receiving specialist care.
Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor

Hi Sandra, thank you very much for taking the time to leave us feedback about your experience. The team are pleased to hear that your mum has made Dashwood Manor her home and that you feel you have your mum back which is so important. Staff spend time with all the residents planning out the weekly lifestyle schedule, to ensure everyone gets to enjoy what they like. Thank you again for your positive review, see you soon.
If you would like to provide us with any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team Dashwood Manor.

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Review from Rebecca H (Great-granddaughter of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great-grandma moved into Dashwood in December 2022 and it's the most lovely, loving and caring place you could ever wish your family to live.
The staff are wonderful and truly go above and beyond... so happy with this wonderful place to call her home.
Reply from Leahanne Wilkinson, Manager at Dashwood Manor

Hi Rebecca H (great-granddaughter Of Resident) thank you very much for taking the time to leave us feedback about your great-grandma's and your experience at Dashwood Manor.
All of our colleagues are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
Kind regards From the team at Dashwood Manor.

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Review from Mark N (Grandson of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife's grandmother recently moved into Dashwood Manor and she absolutely loves it, we visit regularly and the staff and residents are all wonderful.
Good food and having the on-site hairdressers and nail bar, as well as the cinema room are added bonuses for sure.
Highly recommend this fabulous
care home!
Reply from Leahanne Wilkinson, Manager at Dashwood Manor

Hi Mark N thank you very much for taking the time to leave us feedback about your experience.
One of our top priorities is to ensure, all residents and their loved ones feel welcomed from the moment they arrive.
Kind regards from the team at Dashwood Manor.

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Review from Sandra T (Daughter of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all very friendly and helpful. Excellent care for my mum, with everything she needs to be provided. Everywhere is clean, tidy and well-maintained. A good range of social activities for those who want to take part, and chances for the residents to mix with others at meal times. I am so
pleased that we chose Dashwood Manor, and would not hesitate to recommend it.
Reply from Leahanne Wilkinson, Manager at Dashwood Manor

Hi Sandra T (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. The residents’ of Dashwood Manor's wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care, cleanliness of the home, wide variety of activities, and the dining experience. I will pass on your positive feedback to the whole team.
Kind regards from the Team at Dashwood Manor.

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Review from J M (Daughter of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Dashwood Manor in August, initially for respite, but it was such an amazing place, that the family took the decision to move Mum into the hands of Care UK permanently. The accommodation and decor of the whole place is excellent, it is kept extremely clean. All the staff talk to
you and are all very welcoming and they really enjoy their jobs. The activity team are creative, they encourage residents to join in daily. Laundry washed and ironed the same day, smelling really fresh and clean. The nursing staff are brilliant and are proactive to the needs of the residents. The Management are approachable and are supportive at difficult times. If you are looking for a care home for a loved one, where they are safe, well cared for in all aspects of their lives, then you too can relax knowing they are as well cared for as you would like, a real home from home environment.
Reply from Leahanne Wilkinson, Manager at Dashwood Manor

Hi J M (daughter Of Resident) thank you very much for taking the time to leave us feedback about your positive experience on behalf of your mother and yourself. All of the team are committed in providing the best possible care experience for all of the residents living at Dashwood Manor and it is very rewarding to have their efforts recognised.
It is really important to us that you feel welcomed when visiting your mother's home, and you to feel supported by the team.
Kind regards - the team at Dashwood Manor.

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Review from Frances P (Daughter of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was only at Dashwood Manor =for the final five weeks of her life, but she was looked after with great care, kindness and professionalism by everyone there. At all levels of the staff - managers and care staff alike - there is a real sense of "the residents come first", and they certainly rose
to the challenge of helping me and my mother through those final sad weeks. The home is big and bright and modern, and offers a wide range of facilities and events - my mother was not really able to enjoy these, but clearly, for residents who go there in better health there is much to enjoy. I have seen a number of other care homes in recent years, but this is the best. I am most grateful.
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Review from S S (Niece of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each staff member I have spoken to or seen at work is outstanding. For them, it is clear to see how passionate they are towards your company and the residents who they care for. There is no other care home that even came close to Care UK, which gives me comfort each time I come to visit.
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Review from Steven L (Son of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, staff are brilliant.
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Review from Tracey L (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, excellent care. The staff were amazing. Really looked after my dad. Clean. The food was brilliant.
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Review from Steven L (Son of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mum was here for two weeks respite with hopefully the option of full residency. My mother's dementia condition was too much for Dashwood to handle and when her two weeks respite was nearing its end we were told they couldn't let her stay as they could not meet her needs. We had a day's notice to
find emergency respite which I think is very poor and unfair.
Reply from Samantha Debenham, Personal Assistant at Dashwood Manor

Thank you for your feedback. We appreciate your positive scores around the facilities, rooms, value for money, staff, cleanliness and activities here at Dashwood Manor. We are very sorry to hear that you have not had a positive experience and we do take your concerns seriously.
Based on the incidents that occurred during your loved one’s stay at Dashwood Manor, we had to consider your mother’s and other residents’ safety as a priority. The decision was taken not to extend the respite stay at Dashwood Manor following discussions with other professionals.
We discussed alternatives by offering one-to-one care and support for your loved one until, as a family, you found an alternative home that could meet your mother’s complex care needs.
If you would like to discuss this further, please do get in touch.

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Review from Andy B (Son of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was only with Dashwood Manor for 4 months and sadly during that time he had a fall, but the love and care from the team were first-class. We visited 8 separate care homes in Basingstoke before settling on Dashwood Manor and I am so glad we did.
The team made the last few months of Dad's
life a pleasure and even when dealing with his end-of-life care actioned everything with dignity and compassion.
I cannot recommend the team highly enough. A huge thank you specifically to the staff for the nursing care and the staff for his day-to-day. And thank you to the staff and the entertainment team for doing just that.
The staff made the administration of his stay so easy and no job was ever too much for them. Finally, thanks to the two staff members for their smiling faces every time they greeted us at the door.
Sadly there will be people I have missed, but what a team! Please have no doubts about Dashwood Manor, their care is outstanding.
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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Dashwood Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Dashwood Manor is calculated as follows: ( (238 Excellents x 5) + (65 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 310 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dashwood Manor is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Frankie

Frankie Veramu

Job Title: Home Manager

I have worked at Care UK for several years, and I have always appreciated the company’s visions and values. Their desire to help residents continue living fulfilling lives aligned with my own values.


I joined Dashwood Manor after several years as Deputy Manager at another local home. I am looking forward to being a part of the already great team at Dashwood and continuing to offer exceptional care together.


Being in a managerial role within the home requires very good listening and communication skills. You also need passion and care for the residents and the team you work with.


Each day I enjoy getting out of my office and onto the units, having the opportunity to interact with residents, relatives and colleagues.


I am excited to continue to get to know all the residents and their wonderful families.

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