Elm View Care Home

Newland Avenue, Bishop's Stortford CM23 2UW
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9.9 25 Reviews
  • Elm View Care Home, Bishop's Stortford
Elm View care home is a modern luxury home in Bishop’s Stortford which offers the very latest in care home living. This beautiful setting offers a welcoming and inclusive environment where residents can enjoy being a part of the community and living life the way they choose.

Within the home you will find 78 contemporary en-suite bedrooms each one furnished with items carefully chosen to compliment the home's luxury interior. The interior spaces of the home have been designed with Bishop’s Stortford’s rich artistic and literary history in mind and include the Reading Room Café, which is a space where residents and their families can sit a chat over tea, coffee and other refreshments.

The home includes a number of wonderfully inviting and elegantly presented dining rooms and lounge areas as well as a hair and beauty salon, a spa and a cinema room. The beautifully landscaped gardens are overlooked by large balconies which provide a perfect social space for the spring and summer months.

The varied activities programme at Elm View has been created to offer residents the opportunity to enjoy meaningful activities which also help to promote a sense of community and are a great opportunity to socialise with others.

Elm View provides residential care, dementia care and respite care services.

Care Provided by Elm View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1590

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.


We are a Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.

The price(s) shown are provided by the care home. Contact Elm View Care Home for full pricing details and T&Cs.

Contact Elm View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elm View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Leon Nyariri (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • Visitors welcome at all times

Parking

  • Elm View offers on-site parking

9.9

Elm View Care Home has a Review Score of 9.9 (9.885) out of 10, based on 18 reviews in the last 2 years.
Over all time Elm View Care Home has 25 reviews.

Overall Experience
  • 25
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Date Published
  • 25
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  • 18
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Reviewer Connection to Elm View Care Home
  • 16
  • 5
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  • 1
Total of 25, showing 21-25
Review from Fiona M (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and accommodating at all times. The food is always excellent with fruit and snacks always available. The care is very good. My dad sadly has various health issues which are dealt with promptly and he has access to a doctor and district nurses as and when needed. His medication
is regularly reviewed. My dad is an extremely early riser and the staff have happily accepted his routine assisting him whilst still promoting his independence and treating him with dignity. Nothing is too much trouble. There is such a calm atmosphere in the home and my dad loves all the varied activities on offer. In fact, I have to work my visits around them! He really feels involved and valued attending resident's meetings and is soon to be involved in an environmental group which is right up his street. I really appreciate the continued support from the manager who has an open-door policy and is always on the end of the phone.
Reply from Deborah Yadev, Marketing Manager at Elm View Care HomeThank you for your comment. The team at Elm View will be delighted to hear your feedback!
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Review from Michelle K (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elm View Care Home is beyond all expectations. The staff and management go above and beyond to make sure that Dad receives the very best care and attention. This extends to our family too and we are listened to and supported at all times. Elm View Care Home is clean and modern with the very best facilities
and we couldn't ask more for Dad - a real home from home. Dad hasn't been at the home very long, having settled in near the end of last year but we already know we have found the right place for him. He has said on several occasions that it's a lovely place. Elm View Care Home is everything we could wish for and more.
Reply from Deborah Yadev, Marketing Manager at Elm View Care HomeThank you for your comment. The team at Elm View are delighted to have your Dad stay with us!
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Review from J C (Daughter of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Elmhurst 7 months ago. The new Elm View is extremely comfortable, very clean and modern. The facilities are wonderful. However it was the standard of care for our mum that was most important - and that has been excellent. Mum is treated with respect and kindness at all times. She enjoys
the company of others so being involved in quizzes, bingo and activities is important for her. The exercise class is one of her favourite activities!
Mum has settled into her new home and we are very grateful for everything the staff do for her.
Reply from Deborah Yadev, Marketing Manager at Elm View Care HomeThank you for your comment. The team at Elm View are delighted to have your mum stay with us. Wishing you a wonderful day!
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Review from Maria Y (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Elmview in Oct 2023 and she has just blossomed. The activities she is exposed to and the tender loving care of the staff and the manager have been second to none. Initially she didn't want to go but within two months of settling in her latest comment was: 'I have kind people around
me all day, the carers are very warm and loving. The exercise classes especially are brilliant.' A singer comes and entertains and someone always accompanies me for a walk each week. The meals are very nice and my room is always kept clean.
As a daughter, I couldn't have provided the care, attention and personal needs my mother needed but Elm View has been remarkable. I visited many other homes but decided to wait for a bed at Elm View. If you are worried or concerned about finding a loving, caring and professional care home, look no further, Elm View is beautiful and has surpassed all my expectations. Thank you all.
Reply from Deborah Yadev, Marketing Manager at Elm View Care HomeThank you for your comment. The team at Elm View are delighted to have your mother stay with us. Wishing you a lovely day!
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Review from Simon W (Son of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently moved my Father from an existing care home in Cambridge that had fallen way below what we as a family felt was acceptable care for our Dad. It wasn’t an easy decision to make as he was our first consideration and the possible negative effects of the move.
We needn’t of worried, the manager
and her team of wonderful people have made the transition a seamless one and welcomed my Dad as though he were family. What’s always struck me most is the manager's attitude and attention to detail with regard to those under her care. It’s seemingly a rarity to find these days in my experience of searching for quality care for our father.
The home staff are always attentive and caring but above all respectful of his needs and communication is fantastic. Elm View is a 45-minute drive from home and we were concerned about the distance, we needn’t have been, each time we visited we felt increasingly assured that the decision to move to Elm View was very much the right one! Thank you everyone.
Reply from Deborah Yadev, Marketing Manager at Elm View Care HomeThank you for your comment. The team at Elm View Care Home are delighted to have your Father stay with us. Have a wonderful day!
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  • Treated with Dignity
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Elm View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Elm View Care Home is calculated as follows: ( (202 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 215 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Elm View Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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Meet the Team (5)

Leon

Leon Nyariri

Job Title: General Manager Joined: 2003

Leon has worked for Quantum Care for many years starting as a Carer in 2003 and working his way up to a Home Manager position. All he wanted from a young age was to look after people.  He has undertaken various training courses in Management and Leadership which has given him the knowledge and direction to be effective in his job role.  He believes that people should be cared for holistically, taking into account what makes them who they are. He takes pride in championing others to be the best they can be in their job role. It is important to him that he develops meaningful relationships with residents, staff, relatives and other stakeholders to facilitate working in partnership to benefit everyone involved with the home. He sees himself as an advocate for the residents making sure that they receive the best care possible, especially those who can no longer communicate their needs or those living with dementia.

Emma

Emma Tredgett

Job Title: Deputy Manager

The Deputy Manager shares responsibility with the General Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Managers are driven to provide the best of everything for their residents.

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Alexander Kwakye

Job Title: Deputy Manager

The Deputy Manager shares responsibility with the General Manager for running the home. Deputy Manager’s will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Managers are driven to providing the best of everything for their residents.

Brian

Brian Bradnick

Job Title: Hospitality Manager

Brian has a hospitality background and has owned his own restaurant in South Africa. He moved to the UK with his family and worked in care during the COVID-19 pandemic. He then left care and moved over to private member golf clubs, where he was responsible for the clubhouse, meals, and service, ranging from small informal functions to large silver service events.


Brian really wanted to get back into the care sector as he is passionate about it, and after a couple of years, returned to the industry. He has taken on a role within Quantum Care as the first hospitality manager for the group and is slowly starting to put his expertise and systems in place to meet Quantum Care's mandate for their beautiful homes.


His main focus is the residents and their wellbeing, which includes the housekeeping, maintenance and meals within the home, as well as following the vision that Quantum Care has for the home. You will see the subtle changes within Elm View he slowly introduces things to make the home as special as its residents.

Mateusz

Mateusz Piskorz

Job Title: Chef Manager Joined: 2024

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm View Care Home to verify any information. View our terms and conditions. Elm View Care Home has an Enhanced Service - more info.