Elmbrook Court

Grove Road, Wantage OX12 7BY
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10 72 Reviews
  • Elmbrook Court, Wantage
Elmbrook Court is a purpose-built care home that offers 74 individual, private en-suite rooms and provides the highest quality residential, nursing, memory and respite care in a five-star setting.

This brand-new care home provides state-of-the-art facilities including a café bistro, cinema room, hair and nail salon, activities room, private dining room and multiple air-conditioned lounges, some with balconies that overlook the landscaped courtyard garden areas.

A varied choice of lifestyle activities will ensure all residents have the freedom to explore and enjoy a range of hobbies and continue living life to the fullest. Elmbrook Court is part of Oakland Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £1955

Fees are "All inclusive" and subject to a pre-admission assessment for confirmation.

These prices are only a guideline, please contact Elmbrook Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rebecca Warman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (74)

Elmbrook Court Reviews (72)

10

Elmbrook Court has a Review Score of 10 (9.958) out of 10, based on 27 reviews in the last 2 years.
Over all time Elmbrook Court has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elmbrook Court
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Total of 72, showing 21-40
Review from Judy H (Daughter of Resident) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home for our 96-year-old father who has always insisted that he would never go into a care home. As we, his only children (around 70 years old!) reside in Australia, we have so appreciated the care, support and communication.
He is so “content “ (his words), wonderful to see! He looks
great, has his haircut and podiatry and he enjoys the company and activities and he has a lovely modern room. Freshly cooked nutritious meals make a great change from the microwaved food he was receiving at his home.
Regularly there is entertainment varying from singers to musicians to visiting farm animals including penguins on National Penguin Day!
There are also many activities the residents can participate in such as cooking, flower arranging etc. The bistro is a great place for the residents to meet up, enjoy a drink and a chat and visitors are welcome
I would definitely recommend this care home and give it more than 5 stars if I could!
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you so much for your kind words. We strive to give our residents the best experience possible when they move into our home. Family values are our keystone and that's exactly what we do - treat our residents as family.

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Review from June G (Regular Volunteer) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I lead a bible study group at the care home and also visit friends staying in Elmbrook on a regular basis. The care home has a lovely welcoming feeling and is light and airy. I pop in on different days and times and there is often something interesting going on. It is also lovely to see staff engaging
with residents on a one-to-one basis and all the staff have been very welcoming with a friendly smile.
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

We are so grateful for your volunteering work here at Elmbrook as we feel it is very important for those residents who have faith to be able to express this and they can with this Bible Study group. Thank you so much for your kind words.

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Review from Frances R (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support we, as a family, and Dad, received from Elmbrook was fantastic.
We're so happy with how well he's settled into his new life.
Thank you.
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you for such kind words. We endeavour to not only provide the best care possible for our residents but support family members with their journey too.

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Review from Alan R (Son of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is care to the highest standard and above and beyond all of our family’s expectations. We would all like to spend more time with our loved ones who have dedicated their lives to us. Where that’s not possible, knowing that they are participating in daily activities and constant care gives peace
of mind.
Many thanks to every member of the team at Elmbrook Court.
Reply from Rebecca Warman, General Manager at Elmbrook Court

Thank you for your review. It makes us feel very proud to know this has been your experience. Our activities team work hard to create a schedule of activities to keep residents both entertained and engaged in meaningful activities where each resident feels loved. Thank you again for your kind words.

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Review from R S (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first impression was very good, the staff were very friendly and efficient, the facilities were excellent. I decided this would be a great place for my Dad who needed to leave the hospital quickly but couldn’t go home. The staff put everything in place very quickly and Dad is now settled in his new
home and he loves it. It’s given me a great deal of peace of mind knowing he’s so well looked after.
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you for your review it means such a lot to us here at Elmbrook Court. Knowing that your dad has settled very quickly is a testament to the entire team and their dedication to their roles as carers, hospitality team, catering team, or lifestyles and activities team. Everyone has a part to play and we take pride in doing it.

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Review from Karen G (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Elmbrook Court looked after my mum in the last 7 months of her life.
The level of compassion exhibited by the staff towards my mum was truly remarkable. The team went above and beyond to ensure her well-being and comfort. Their dedication to getting to know her created a warm and supportive
environment. The staff took the time to establish meaningful connections. The residents are not just recipients of care; they are treated with dignity, respect, and a genuine affection that is truly touching. Thank you to everyone, but especially seven staff members, in particular, the carer who gave mum a doll and the ladies on reception.
After she died, I did find the experience of removing Mum's belongings traumatic, going into her room and packing her things was incredibly upsetting. If I had one suggestion, it would be establishing a form of 'aftercare' for bereaved families to help guide them in those moments.
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you for such kind words. It was an absolute pleasure to look after your mum. We will certainly take on board your suggestion for guiding families after a bereavement. Your mum and your family will be sadly missed by everyone.

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Review from Pamela E (Wife of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a somewhat traumatic transfer from another care home to Elmbrook. We were greeted most warmly and the room was prepared with a name on the door and a handmade welcome sign. Chocolates and a card were also received.
Everyone was warm, friendly and extremely helpful. Impressed with the menu and
food. My husband was checked regularly and all staff were well-informed, efficient and kind.
Reply from Rebecca Warman, General Manager at Elmbrook Court

Thank you so much for your kind words. We are thrilled to hear that your family felt welcomed into our care home. Providing a warm and supportive environment is at the core of what we do, and knowing that your experience reflects that brings us immense joy. We're grateful for the opportunity to be a part of your loved one's journey and look forward to spending more time together at Elmbrook Court.

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Review from Claire Y (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father both moved into Elmbrook Court earlier this year when my father's Alzheimers became too much to cope with at home. With 60-plus years of marriage, the move to a care home was full of challenges, however, the staff at Elmbrook Court have made the transition very smooth and welcomed,
both of them and have each gained a better quality of life. My mother recently celebrated her 89th birthday and has been overwhelmed with the kindness, consideration and warmth shown to her. We booked the private dining room and had a superb lunch made by the executive chef and the whole event was made memorable by staff from the reception team, activities and the kitchen and the chef!
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you so much for your kind words. Our team work extremely hard to provide a unique experience for each and every one of our residents, thank you for the recognition it is very much appreciated.

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Review from P F (Daughter of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved my mother to Elmbrook Court from her house in Cambridge, as she could no longer manage alone. She settled into this home surprisingly quickly and was made to feel very welcome by everyone. Although she has suffered with some bad health since her arrival, she couldn't have received better care
and attention by all the wonderful staff at Elmbrook. On every visit to see Mum we, as a family, are always greeted with a smile and feel able to approach any member of staff with any problems we may need to discuss with them.
Reply from Sam Spencer, Head of Client and Resident Experience at Elmbrook Court

Thank you for such kind words. It is always a pleasure to see you and your family visit our home.

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Review from L H (Granddaughter of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
It is a nice care home, but there are definitely areas for improvement. There used to always be cakes in the bistro, but now it just seems to be a very small selection of fresh fruit and pastries. There aren't many crisps or biscuits in the bistro either. The activities don't vary much from week to
week and often, the residents on Birch are either left in their rooms or are roaming the halls, which is a shame. It would be good to see more effort being made to involve more residents in simple activities (there are great examples online of games that can be made from ordinary objects). It would also be great if music activities were spaced out over the week, as on Mondays it is ukulele in the morning and sometimes a sing-a-long in the afternoon (which also both fall on the day of hairdressing for Birch). It would also be nice to see the 'Elmbrook Arms' open for residents again. But, overall, it is a nice care home with kind and caring staff.
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

We are sorry you have had a negative experience. We take on board your thoughts. Changes are being made as we speak. From next week a new, separate activity planner will go live, tailored for our memory care residents, with more social gatherings also being planned for everyone to enjoy. Thank you for your suggestions. We appreciate your patience while we implement these changes.

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Review from Mary S (Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have now been in Elmbrook Court for two years and have no problems with the service in any area, other than the expense, because the staff at all levels (and the events) are extremely helpful and caring! Unfortunately, the real problem is the distance from my old land, which unfortunately cannot be
changed. I wish you well in your new position.
Reply from Sam Spencer, Head of Client and Resident Experience at Elmbrook Court

Thank you for your kind words and it is always a pleasure talking to you.

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Review from P M (Daughter of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is full of energy and love. Every member of staff is kind, thoughtful and caring. They go above and beyond to make sure that residents are all happy.
Reply from Rebecca Warman, General Manager at Elmbrook Court

That's lovely to hear! We are so grateful for your kind words and are really happy that you are happy with our home. Thank you so much!

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Review from Terry I (Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elmbrook Court is as near 'home from home' as it could be. Staff are very caring and willing to do anything to make your stay comfortable.
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Review from K G (Daughter of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coronation afternoon tea - very well organised. Lovely and welcoming staff. Lovely food. A very pleasant afternoon.Enjoyed thoroughly by all. Thank you.
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Review from Tony I (Son of Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum reluctantly came into the home, but at ninety-two we, her family, knew she needed support. Within weeks she had settled into a new routine. She loved her room, the environment and most of all the staff, I can’t complain about the staff, they are lovely!
The staff would always refer to Mum personally
and every time we visited could talk in detail about how she had been and her latest experiences.
Despite Mum's challenging personality, the staff, (the Elmbrook family) would always find a resolution to the challenges of the day.
I am extremely proud that my mum was part of the Elmbrook family and grateful she had marvelous support to the end.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

It was our privilege to have been part of your mum's wonderful life, to have been able to look after her and to be part of your experience as well was an honour.

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Review from R T (Relative of Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We came to the home to celebrate our grandpa's birthday. We were able to use the private dining room, the home set up a beautiful table with plates and cutlery and glasses. We were able to bring our own food in. The home couldn’t do enough for us and were so welcoming. These little moments, like having
a birthday meal as a family in private, are so precious and Elmbrook has been fabulous.
Reply from Rebecca Warman, General Manager at Elmbrook Court

We believe it is the small special moments that take up the most room in our hearts; so it is wonderful to know you all enjoyed this special time together at Elmbrook Court. Thank you for your kind words, and for allowing us the opportunity to provide this experience for you all.

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Review from Kate T (Daughter of Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is a resident at Elmbrook and we just took over the private dining area to enjoy a birthday celebration. All the staff have been amazing making sure dad looked smart and providing us with a perfect venue from which we could just be a family enjoying themselves together. It makes all the difference
and for us as relatives, Elmbrook has become our second home.
Reply from Rebecca Warman, General Manager at Elmbrook Court

Thank you for your kind words. It is our absolute pleasure to provide a "home from home" experience for our residents and their loved ones, and we were so happy to have been able to play a part in your special celebration.

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Review from Phil G (Son-in-law of Resident) published on 10 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd just like to say a huge thank you to all the staff at Elmbrook Court Care Home for making my mother-in-law's birthday such a success, including a superb lunch. A lovely day, thank you all again for being such wonderful people.
Reply from jim macleod, Head of Client and Resident Experience at Elmbrook Court

We really appreciate you taking the time to review us, and of course for your kind words. Every birthday is so special for our residents and we always try our very best to make them memorable.

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Review from S B (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent two weeks in Elmbrook while recovering from a stroke and received excellent care. All the staff were extremely caring and went out of their way to make her feel welcome. She said that everyone worked really well as a team and that they all treated her with kindness, thoughtfulness and respect.
The managers at Elmbrook were very supportive and willing to work with us as circumstances changed. I felt confident that mum was being very well looked after and now feel reassured that, should she need more residential care in the future, the Elmbrook Team will be there to provide it.
Reply from jim macleod, Head of Client and Resident Experience at Elmbrook Court

So happy to have been of help and we look forward to seeing you all again.

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Review from Simon L (Son of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the two weeks of my mother's respite, the whole team at Elmbrook Court Care Home were flexible, caring and attentive to her particular needs. It turned a less than happy situation, into a very positive experience. Thank you all.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you! It was our pleasure to have been of assistance and we look forward to seeing you all again soon.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Elmbrook Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Elmbrook Court is calculated as follows: ( (295 Excellents x 5) + (13 Goods x 4) ) ÷ 308 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elmbrook Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (3)

Rebecca

Rebecca Warman

Job Title: General Manager Joined: 2021

I am extremely proud to be the Registered Manager for Elmbrook Court. I have worked within the health and social care industry for over 20 years now, I started as a Care Assistant and quickly knew I was on the right career path.


With 8 years of management experience, I have previously been employed as an Assisted Living Manager, Deputy Manager, Area Manager and Registered manager where I managed multiple supported living sites. I am passionate about providing the highest quality care and enjoy this most when working with other dedicated team members also motivated to improve the lives of others.


When not at work I enjoy a variety of activities, and can often be found enjoying some sort of sea or land-based adventure. Anything that keeps me feeling young at heart!

Aislinn

Aislinn Mullee

Job Title: Deputy Manger Joined: 2023

I’ve worked in health and social care for 10 years. When starting in my role in care I knew this was exactly where I wanted to be. I have also worked in pharmacy, so have a great knowledge of medication. My passion is in leadership making a positive impact and leading my team ensuring the residents get the highest quality of care. When I am away from work I love spending time with my family and enjoy a great book!

Sam

Sam Spencer

Job Title: Client Relationship Manager Joined: 2023

I joined Elmbrook Court as a receptionist in July 2022. I was made very welcome and quickly felt I was part of a passionate and hard-working team. In May 2023, I had the opportunity to become the Client Relations Manager. Despite having yet to gain experience with this role within a care home setting, our General Manager, Rebecca, thought I was the right person for the job as my background is in sales and customer service. Having dealt with clients nationally and internationally over the years, I am definitely a people person! I am living proof that if you want to progress with Oakland Care – which they actively encourage – you can.

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