Elmbrook Court

Grove Road, Wantage OX12 7BY
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10 72 Reviews
  • Elmbrook Court, Wantage
Elmbrook Court is a purpose-built care home that offers 74 individual, private en-suite rooms and provides the highest quality residential, nursing, memory and respite care in a five-star setting.

This brand-new care home provides state-of-the-art facilities including a café bistro, cinema room, hair and nail salon, activities room, private dining room and multiple air-conditioned lounges, some with balconies that overlook the landscaped courtyard garden areas.

A varied choice of lifestyle activities will ensure all residents have the freedom to explore and enjoy a range of hobbies and continue living life to the fullest. Elmbrook Court is part of Oakland Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £1955

Fees are "All inclusive" and subject to a pre-admission assessment for confirmation.

These prices are only a guideline, please contact Elmbrook Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rebecca Warman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (74)

Elmbrook Court Reviews (72)

10

Elmbrook Court has a Review Score of 10 (9.958) out of 10, based on 27 reviews in the last 2 years.
Over all time Elmbrook Court has 72 reviews.

Overall Experience
  • 67
  • 4
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Date Published
  • 72
  • 5
  • 14
  • 27
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Reviewer Connection to Elmbrook Court
  • 36
  • 12
  • 10
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 72, showing 61-72
Review from Jane B (Daughter of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elmbrook Court Care Home made Mum's transition into the home very easy. They not only made sure all medical issues were considered but also took time to find out about her likes and interests.
Mum is always praising the staff and saying how patient, kind and friendly they all are. She is extremely
happy and content there. They offer a variety of group activities to all residents.
The home is beautifully appointed. It feels spacious and calming. I thoroughly recommend this home to anyone considering care for their loved one.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

We really appreciate you taking the time to let us know how you feel about Elmbrook Court. To say we love to look after the residents is an understatement. We really do have so much enjoyment with them. Elmbrook Court is one very happy family.

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Review from C P (Daughter of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are very friendly and responsive to suggestions. The new name badges are clear with big print so the staff names are much easier to read.
Very hospitable, allowing relatives to eat with residents for an occasional meal. A table was set up in Mum's room so we could eat in style. Very caring.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you! We are always open to suggestions to make the resident's experience more positive and enjoyable. Glad you enjoyed your meal.

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Review from K J (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my father has only been with you for 5 days I cannot thank you all enough for your kindness, compassion, and consideration of my father's needs. Your desire to help him feel comfortable is very much appreciated by our whole family. Everyone we have met has been so very kind to us as a family
too - thank you.
Reply from jim macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you so much for your very kind words. We are all one family at Elmbrook Court - residents, relatives and colleagues. It is our privilege to look after your loved ones as if they were our own. We truly endorse our company motto of "live, love and be loved".

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Review from J S (Daughter of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although mum was only at Elmbrook Court for a month the care she received was excellent. The ambience was warm and welcoming and her room was well laid out and a pleasant place in which to relax. The activities were engaging, particularly the choir which mum really loved.
Mum felt she wasn’t quite
ready for residential care but we were very impressed and hope she might change her mind in the future.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

We would be delighted to welcome Mum back, we miss her in the choir!

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Review from Giles H (Son of Resident) published on 17 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had the potentially difficult job of finding a new home for my elderly Mum suffering from dementia and arranging the move. After a little searching, I discovered Elmbrook Court. Having now been there it is a lovely place - clean modern and spacious. From beginning to end the whole transition was most
professionally and caringly managed. The team coordinated by the Head of Client and Resident Experience arranged the transport, Covid testing, and supplies of medication. On arrival the staff were fantastic, laying on a real welcome, and getting Mum settled in right away. Within an hour Mum was chatting and smiling and drinking coffee and tucking into biscuits and a baked potato. Nothing seemed too much trouble. I had approached this with some trepidation given Mum's condition, and resistance to change. But in the end, everything ran as smooth as clockwork, and a potentially stressful situation became a pleasurable one. Many thanks to the team. Ratings are based on preliminary views.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you! We understand just how stressful the process of finding a care home and the logistics of moving a loved one can be so we are happy to oblige to ensure a positive and happy experience.

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Review from Paul G (Friend of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for looking after our friend. Everybody I met at Elmbrook bent over backward to make our friend's stay perfect. From the first day I took our friend to view Elmbrook I was impressed by the professional but friendly service. On all of my visits, every member of staff made us so welcome and
it was apparent that our friend was in a safe and caring environment. Hats off to you all.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you for your kind words, it's a testament to our team that everyone in Elmbrook Court thinks of our residents as our relatives.

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Review from Victoria D (Daughter of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad simply couldn't have better care than at Elmbrook Court. The facility is new and built to a very high standard. The rooms are beautifully furnished, and Dad has a patio with tables and chairs to enjoy the Autumn sun. The staff are outstanding, friendly, caring and considerate, and really good fun,
which is sometimes missing in care facilities. We were worried that Dad wouldn't settle after living alone for so long, but he has thrown himself into his new life - coffee morning, bell-rining, cinema club. He looks healthy and happy. Thank you.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you! It is absolutely true that moving into care is not the end of the journey... it is the start of a new one!

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Review from Desmond M (Resident) assisted by family/friend published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, caring staff.
Lovely, bright and well-equipped home.
Very good food.
Reply from jim macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you for your very kind words. Our dining experience is very important to us, and the quality and variety of the meals are all part of our "Signature meals" designed by our head chef to not only look visually appetising but also, taste delicious!
We also appreciate your comments about the care team - they really are wonderful!

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Review from Suzie G (Daughter of Resident) published on 3 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Elmbrook are so friendly, helpful and welcoming. It is always a pleasure to visit Mum, as we feel as supported by all the staff as she clearly is, and every visit is a happy experience.
Mum is looking so well and always seems very relaxed and content. The quality of care and kindness
from every member of staff is extraordinary, and I am delighted that Mum is so well looked after and so happy.
Please pass on my very sincere and grateful thanks to everyone at Elmbrook.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you! Our colleagues take great pride in their responsibilities to the residents and indeed relatives. We love the fact that visiting Elmbrook Court is such a pleasure for you.

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Review from M L (Friend of Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a visiting friend, I am not able to form an opinion on all the categories. However, I have found the staff to be friendly, courteous and helpful, and the public areas to be clean and attractive.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you for your very kind words; we appreciate all visitors and look forward to seeing you again.

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Review from Sandra H (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely ensuite rooms and modern, bright and welcoming public rooms. Very kind and caring staff and good choice of meals, well cooked and well presented. The home also has a cinema room, hairdressers and dedicated activities room and a wide range of activities are planned for enriching the lives of the
residents.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

We are very blessed to have such wonderful colleagues who love their jobs! It is our pleasure to be part of the lives of the residents, to support them and have some good old fashioned fun!

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Review from Claire D-M (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved here the first week of opening, she was made to feel very welcome by everyone at Elmbrook Court.
Prior to her move, we were given every opportunity to visit the care home and ask any questions about her individual needs. The manager always took calls and answered our questions.
My
mother has settled quickly into the home; she tells me the food is delicious. Her room is ensuite, spacious with plenty of storage. Her care is good, and the staff are friendly and approachable.
She hasn't joined in with activities as she prefers to read in her room.
The home isn't finished yet, and she is looking forward to enjoying the new gardens.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

We are so excited that the gardens are being landscaped at the moment and all the patio furniture is ready to be put in place!
So pleased that Mum has settled in and is enjoying the food... it really is delicious!

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Elmbrook Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Elmbrook Court is calculated as follows: ( (295 Excellents x 5) + (13 Goods x 4) ) ÷ 308 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elmbrook Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (3)

Rebecca

Rebecca Warman

Job Title: General Manager Joined: 2021

I am extremely proud to be the Registered Manager for Elmbrook Court. I have worked within the health and social care industry for over 20 years now, I started as a Care Assistant and quickly knew I was on the right career path.


With 8 years of management experience, I have previously been employed as an Assisted Living Manager, Deputy Manager, Area Manager and Registered manager where I managed multiple supported living sites. I am passionate about providing the highest quality care and enjoy this most when working with other dedicated team members also motivated to improve the lives of others.


When not at work I enjoy a variety of activities, and can often be found enjoying some sort of sea or land-based adventure. Anything that keeps me feeling young at heart!

Aislinn

Aislinn Mullee

Job Title: Deputy Manger Joined: 2023

I’ve worked in health and social care for 10 years. When starting in my role in care I knew this was exactly where I wanted to be. I have also worked in pharmacy, so have a great knowledge of medication. My passion is in leadership making a positive impact and leading my team ensuring the residents get the highest quality of care. When I am away from work I love spending time with my family and enjoy a great book!

Sam

Sam Spencer

Job Title: Client Relationship Manager Joined: 2023

I joined Elmbrook Court as a receptionist in July 2022. I was made very welcome and quickly felt I was part of a passionate and hard-working team. In May 2023, I had the opportunity to become the Client Relations Manager. Despite having yet to gain experience with this role within a care home setting, our General Manager, Rebecca, thought I was the right person for the job as my background is in sales and customer service. Having dealt with clients nationally and internationally over the years, I am definitely a people person! I am living proof that if you want to progress with Oakland Care – which they actively encourage – you can.

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