Elmbrook Court

Grove Road, Wantage OX12 7BY
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10 72 Reviews
  • Elmbrook Court, Wantage
Elmbrook Court is a purpose-built care home that offers 74 individual, private en-suite rooms and provides the highest quality residential, nursing, memory and respite care in a five-star setting.

This brand-new care home provides state-of-the-art facilities including a café bistro, cinema room, hair and nail salon, activities room, private dining room and multiple air-conditioned lounges, some with balconies that overlook the landscaped courtyard garden areas.

A varied choice of lifestyle activities will ensure all residents have the freedom to explore and enjoy a range of hobbies and continue living life to the fullest. Elmbrook Court is part of Oakland Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £1955

Fees are "All inclusive" and subject to a pre-admission assessment for confirmation.

These prices are only a guideline, please contact Elmbrook Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rebecca Warman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (74)

Elmbrook Court Reviews (72)

10

Elmbrook Court has a Review Score of 10 (9.958) out of 10, based on 27 reviews in the last 2 years.
Over all time Elmbrook Court has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elmbrook Court
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Total of 72, showing 41-60
Review from Lesley K (Daughter of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was my mother's birthday yesterday and all the staff at Elmbrook Court Care Home went out of their way to make the day special. The chef produced a delicious three-course meal for a family lunch in the private dining room and the catering staff were, as always, so friendly and caring. There is a
wonderful family feel to Elmbrook and it was lovely to see other residents and staff come to join us for birthday cake later in the afternoon. Thank you all again for everything you do.
Reply from jim macleod, Head of Client and Resident Experience at Elmbrook Court

It is always a treat to celebrate a residents birthday with family and especially friends at Elmbrook Court. So glad you enjoyed the food, our catering team always try to make very family meal a very special occasion.

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Review from Niki H (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old father is staying here, he suffers from dementia. The atmosphere in the home is really nice and nothing seems too much trouble. He settled in very well and he is much calmer and engaged with us on our visits. The staff we have met are so lovely and take good care of him. The attention
to detail and effort they have made with him has been outstanding. They have taken the time to get to know him and his previous life. We have enjoyed lunch in the dining room and the meal was well-prepared and tasty. Feel very happy that he is there and reassured he is in safe, caring hands.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

So pleased that you enjoyed your meal and that you are happy with the care provision for your father and thank you for your kind words about the team, it is a pleasure to look after our lovely residents.

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Review from Caroline K (Daughter of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Elmbrook for respite care over the Xmas period to be near to us and our family, and she loved it. She did not know what to expect, but after a couple of days, she had settled in well and was surprised at how much she enjoyed herself! She really benefited from all the interaction with
staff and residents, and the care and attention that my mother received was excellent and entirely professional. She felt very much at home and part of a wider family. Our communication with Elmbrook has also been very good, and the admissions process beforehand was very thorough and reassuring.
For the first time in a long while, my sister and I were confident that our mother was completely safe and cared for all hours of the day and night.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

It is always a pleasure to receive such kind words and know that we have made a difference to a resident and their relatives. Come back and visit us soon.

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Review from Mandy H (Granddaughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is very important to myself and my family that my Gran came to live in a care home that suited her needs. Elmbrook Court has gone above and beyond to make sure that she is looked after. The whole team are so friendly, helpful and kind. This makes me feel happy to know that my Gran is having the best
possible support and care that she needs. Thank you, so much.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

It is so kind of you to take the time to let us know how you feel about our care and the way we look after residents and relatives, we are one big family.

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Review from Kate M (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited several care homes in the area and Elmbrook really stood out. The staff and residents seemed happy and the atmosphere was good. My mother took a long time to settle, but now she has made friends with staff and residents and is much more upbeat. Elmbrook has supported both her and me through
the transition. They have gone above and beyond and I can't thank them enough.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you so much for your incredibly kind words. From experience, we know that the transition to a care environment may not be easy, but with understanding and perseverance, we can get there together. It means so much to us to see our visitors leave knowing their loved ones are being looked after in a caring and courteous manner.

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Review from Susan S (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, modern, friendly environment. All staff courteous and caring. Management very personable and efficient, nothing is too much trouble for any of the staff members. The accommodation and caring is excellent.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you! We appreciate your very kind comments which means so much to us.

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Review from Mandy M (Daughter of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came into Elmbrook for three weeks of respite care after a serious illness, and the care, kindness and support she received from all the staff, regardless of their role within the home, was excellent; nothing was too much trouble. As Mum grew stronger, she ventured from her room and enjoyed some
meals in the dining room and a weekly trip to the hairdresser.
The process of assessment before Mum came in was quick and straightforward, so once the decision was made that Mum needed that level of care for a short period, she was admitted within days.
The staff were equally as caring towards me and my family and couldn't have been more helpful.
Thank you for caring so well for Mum and helping her on her road to recovery so she could return to her flat. Without your support and care, that process would have taken much longer without a doubt.
Reply from jim macleod, Head of Client and Resident Experience at Elmbrook Court

It was such a pleasure to look after Mum and also all the family members that came to visit. So glad that she was able to regain her strength and return home safely. Always welcome to visit at any time for a cuppa.

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Review from Sylvia B (Sister of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has settled so well at Elmbrook Court, she is happy and obviously feels safe and secure. The home's standards are very high, the staff very caring and the diary of events/activities very imaginative. I am always welcome as a visitor. Well done Elmbrook!
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you so much! it is a real pleasure to look after our residents and relatives. The well-being of the residents is key to our values and we appreciate your very kind words.

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Review from P I (Son of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a well-known quote states with the Deprivation of Liberty safeguard. A 'guilded cage is still a cage'. Elmbrook is a guilded cage. The residents need a minibus to get out to venues outside of Elmbrook - shops/nursery. So they don't feel imprisoned.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

So very sorry that you feel this way. We are thankful for the steady growth our home has seen, which includes a repertoire of resources now available for our residents. We hope to some day in the future have our very own minibus. In the meantime, we are grateful to be able to access some excellent local amenities with our friendly local taxi company. We really appreciate your comments, thank you.

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Review from Paul D (Son of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Elmbrook for almost a year now. The care he has received has been extraordinary. He has enjoyed his time there and wouldnt want to be anywhere else. We celebrated his 91st birthday yesterday and the staff went the extra mile to ensure we all had a memorable day. Thank you all at
Elmbrook.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

So kind of you to take the time to review our beautiful home, and thank you for your kind words. It's a real treat to be able to look after your Dad and to always welcome family members, so glad you enjoyed the birthday party.

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Review from Sandra O (Sister-in-law of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law has flourished since moving in in September and the food is so good that she will soon need new clothes! She enjoys the company and activities but also the option to spend time in her room or out on the patio. She loves her planters and the staff ensure her watering can is full. I am
made very welcome when visiting and it is a pleasure to come.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you so much for your kind words, we truly believe that a visit to Elmbrook Court should be a pleasure and we are very pleased that we have made you feel so welcome.

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Review from Julie H (Daughter of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Elmbrook in December last year. Both her physical health and well-being improved within weeks of being there. The staff are professional, kind, caring, and fun. It's a joy to visit Mum at Elmbrook. She is happy, content, and very well looked after. The rapport she has with the staff is
lovely to see. Carers always make me feel very welcome (all staff do). Mum can choose to have a quiet morning or afternoon but is always encouraged to join in activities or coffee mornings with the other residents. The home has a good range of activities - choir, bell ringing, flower arranging, and arts and crafts. Mum also enjoys her weekly visit to the hairdresser. Mum enjoys the meals. They always look lovely and are enjoyed by all. What I am really pleased about (and so is Mum) is the friendships that she has made with the other residents. Mum has a happy and fulfilled life living at Elmbrook.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

We are delighted that both you and Mum are enjoying the experience at Elmbrook Court. We love the activities and the residents joining in makes it all the more enjoyable. So glad Mum enjoys the food and her new friendships.

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Review from Penelope B (Friend of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend regularly since Elmbrook opened. All staff have been helpful and caring at every visit. Recently a group of us enjoyed a delicious lunch in the private dining room. We were made very welcome and two of us were transported from our cars by wheelchair which made a huge difference.
We wanted to pay for our meal and that was easy, at reception with a card.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you for taking the time to share your experiences with us. It is a delight to have visitors especially when they dine with the residents or enjoy our bistro. We believe that it is not only a residents' experience but also a relatives' and friends' experience and look forward to welcoming you back soon.

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Review from Jon F (Son of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An absolutely stunning care home, providing a professional, friendly, warm, safe, and caring environment. Every member of staff has a great attitude towards ensuring every resident is treated with care, patience, and understanding for their individual needs. So reassuring to know your loved one is being
looked after so well in such a nice place.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you! We are one family at Elmbrook and treat all our residents as if they are our own, we love them!

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Review from A B (Friend of Resident) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the most amazing place for elderly care. The food is amazing and well presented. The care staff are obviously professionals and know how to care for residents in their care. They have a knowledge of ailments and how to provide the best individual care to each person. The rooms and communal areas
are beyond doubt very clean and well maintained. This home is well run and provides excellent value for money.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you! We really appreciate your very kind words. It is a real joy for us to be able to look after the residents, relatives, and friends who come to Elmbrook Court. Thank you also for your mention regarding our catering and care colleagues who are some of the best in the county. Look forward to seeing you soon.

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Review from Jean P (Daughter of Resident) published on 23 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the treatment that my Mother receives from the Staff at Elmbrook Court. They are considerate to both my Mother and myself and are always extremely helpful and friendly when I call to check on Mum.
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

That's what we do and we love doing it. Thank you for having the confidence in us to look after your mother, and I am pleased we have met your expectations.

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Review from Alistair M (Son of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Elmbrook Court Care Home for almost four months now on the memory floor. The staff have been excellent in trying to ensure she settled in well, particularly at the times she got very confused and anxious. Their patience and professionalism is very impressive.
It is reassuring
to all the family that she is in good hands.
The building and facilities are modern and spacious, with activities most days. The food is of the highest quality.
Reply from Rebecca Warman, General Manager at Elmbrook Court

Thank you Alistair, we understand the importance of family and try to offer this to your mum in the best possible way - by including her as part of our own. Thank you also for your and your family's input into Mum's care plan, for sharing life stories that enable us to adapt and offer the best possible care and lifestyle we can. We have fun together! See you in the home very soon.

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Review from Mike D (Son of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Elmbrook Court Care Home, he settled very quickly. He said all the staff are very caring and help him with everything he needs. He especially enjoys the food and tells us about his favourite meals. He has a lovely room and we are always made welcome when we visit. The family are reassured
to know he is happy and well cared for.
Reply from Rebecca Warman, General Manager at Elmbrook Court

Thank you Mike, we love having your father with us and are so pleased to hear that he enjoys the food. We are always looking to adapt and change the menu to suit individual preferences, so if there are particular favourites do be sure to let us know and we will make sure we include these in our future menu planning! See you in the home soon!

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Review from Sue G (Daughter of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was one of the first residents to move into the home when it opened in May 2021 and during the year she has received the utmost care and attention. The caring and good-natured staff have been great in anticipating and meeting her increasing personal care, dietary requirements and health needs. Moving
from a family home to a care home was a difficult but necessary decision and we consider ourselves very fortunate to have Elmbrook Court Care Home on our doorstep.
Reply from Rebecca Warman, General Manager at Elmbrook Court

Thank you Sue, your mum has touched the lives of all our team members during her stay with us here at Elmbrook Court, we are so grateful to have been given the opportunity to care and look after her; and thank you for your kind words. We look forward to seeing you in the home during one of your next visits.

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Review from S I (Daughter-in-law of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been happily reassured by the quality of care for Mum in lovely, clean surroundings. The many staff we have met have been welcoming, friendly and always happy to answer our questions and of course, know just how to look after Mum.
Reply from Rebecca Warman, General Manager at Elmbrook Court

Thank you so much, we are delighted to have your mum stay with us. I look forward to seeing you in the home and please do let us know if you have any questions or suggestions - we will always be happy to help in any way we can. See you soon.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Elmbrook Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Elmbrook Court is calculated as follows: ( (295 Excellents x 5) + (13 Goods x 4) ) ÷ 308 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elmbrook Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (3)

Rebecca

Rebecca Warman

Job Title: General Manager Joined: 2021

I am extremely proud to be the Registered Manager for Elmbrook Court. I have worked within the health and social care industry for over 20 years now, I started as a Care Assistant and quickly knew I was on the right career path.


With 8 years of management experience, I have previously been employed as an Assisted Living Manager, Deputy Manager, Area Manager and Registered manager where I managed multiple supported living sites. I am passionate about providing the highest quality care and enjoy this most when working with other dedicated team members also motivated to improve the lives of others.


When not at work I enjoy a variety of activities, and can often be found enjoying some sort of sea or land-based adventure. Anything that keeps me feeling young at heart!

Aislinn

Aislinn Mullee

Job Title: Deputy Manger Joined: 2023

I’ve worked in health and social care for 10 years. When starting in my role in care I knew this was exactly where I wanted to be. I have also worked in pharmacy, so have a great knowledge of medication. My passion is in leadership making a positive impact and leading my team ensuring the residents get the highest quality of care. When I am away from work I love spending time with my family and enjoy a great book!

Sam

Sam Spencer

Job Title: Client Relationship Manager Joined: 2023

I joined Elmbrook Court as a receptionist in July 2022. I was made very welcome and quickly felt I was part of a passionate and hard-working team. In May 2023, I had the opportunity to become the Client Relations Manager. Despite having yet to gain experience with this role within a care home setting, our General Manager, Rebecca, thought I was the right person for the job as my background is in sales and customer service. Having dealt with clients nationally and internationally over the years, I am definitely a people person! I am living proof that if you want to progress with Oakland Care – which they actively encourage – you can.

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