
I really can't thank all the staff enough for all the love and care they gave my DadJulie J(Daughter of Resident/Service User)

Everyone from management down, goes above and beyond a care home facilityJ C(Daughter of Resident/Service User)

The home itself is to a very high standard and I could not recommend it more highly.H N(Daughter of Resident/Service User)

I really can't thank all the staff enough for all the love and care they gave my DadJulie J(Daughter of Resident/Service User)

Everyone from management down, goes above and beyond a care home facilityJ C(Daughter of Resident/Service User)

The home itself is to a very high standard and I could not recommend it more highly.H N(Daughter of Resident/Service User)

Townsend Manor is a purpose-built care home in Soham offering high-quality care that is tailored to the individual and their needs.
This modern 70-bedroom home is arranged in a small household design, encouraging easy connection while respecting privacy. Each household includes its own kitchen, lounge, and dining area.
The home has cosy lounges, a bistro, peaceful social spaces, an on-site hair salon, a private dining room for family occasions, and beautifully landscaped gardens.
Care Provided by Townsend Manor
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Standard fees at Townsend Manor cover a wide range of high-quality services designed to support residents’ comfort, wellbeing, and daily living. This includes all meals and refreshments, housekeeping, laundry, personal care, and access to a full programme of activities and events. Residents also enjoy full use of all communal lounges, dining areas, landscaped gardens, and on-site amenities.
In addition to the standard offering, there are optional extras available to enhance the resident experience. These may include services such as hairdressing, chiropody, newspapers, or certain one-to-one outings and entertainment. These are charged separately, giving residents the flexibility to choose the services that suit their preferences.
In some cases, if a resident or their family chooses additional features such as a larger room or upgraded facilities, a top-up payment may be discussed. All fee details are clearly explained in advance, and the team is committed to making all financial information transparent, supportive, and easy to understand.
The price(s) shown are provided by the care home. Contact Townsend Manor for full pricing details and T&Cs.
Contact Townsend Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Morar Living
- Private Owned
Person in charge
- Sarah Ward(Care Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Visiting
- Visitors are welcome at any time, 24 hours a day, 7 days a week. There is no need to book in advance or contact the home before arriving. Family and friends are encouraged to visit whenever it suits them and their loved ones. Communal areas and outdoor spaces are available for residents and their visitors to enjoy during their time at the home.
Parking
- Ample on-site parking for all visitors, making access to the home straightforward and convenient. The parking area is located within the grounds of the home, ensuring that visitors do not need to park off-site or walk long distances. Designated disabled parking bays are available close to the main entrance to support those with mobility needs. All parking is free of charge and available at all times. The on-site parking is clearly signposted and easily accessible, helping to provide a smooth arrival experience for family, friends, and other guests.
Townsend Manor Reviews (48)
Townsend Manor has a Review Score of 9.5 (9.470) out of 10, based on 37 reviews in the last 2 years.
Over all time Townsend Manor has 48 reviews.
My aunt arrived late afternoon after being discharged from hospital. The welcome team was exemplary with management staying on longer to meet and welcome my aunt to the home. Also, a wonderful designated carer showed such kindness and understanding to my aunt. The care from all the staff has again been fantastic, with many of the wonderful staff still there from when my mother was at Townsend Manor 18 months ago. Thank you once again.
So pleased we moved my aunt to Townsend Manor. I have piece of mind that she is being well cared for in the nursing unit. I have visited at various times during the day and have been overwhelmed at the great care shown to my aunt from carers, staff, nurses and kitchen team they have built up a good rapport with my aunt and she always assured me she is being well cared for and happy in her new home.
I have nothing but praise for all the staff at Townsend Manor, including the chef, for their continued hard work and support. Their efforts are very much appreciated and certainly do not go unnoticed.
We are delighted to hear that you have experienced such high levels of care and support from our team, especially during the recent hot weather. Your recognition of their kindness, patience, compassion, and dedication means a great deal...
We are so thankful that Townsend Manor were able to accept are care for Dad, with the care levels that he needs. We did not think it was possible to move Dad, but the staff at Townsend assured us they would happily care for him. Since day one, Dad has thrived in their care. Being encouraged and helped to get up, mix in the day room and eat together in a dining room, has given Dad back his sense of humour and self respect. Having staff assist at meal times, and eating with him, has helped his mental state and appetite enormously. It is a pleasure to visit him and see how genuinely happy he is, to be among friendly, caring staff that treat him like family. Dad loves being at Townsend Manor and tells us every visit how happy he is there, how he enjoys the food and friendships and wants to stay. What more could anyone ask for their loved one. Huge thanks to all the caring staff, it means more to us than you will ever know to have Dad so happy again, and gaining weight.
We are truly touched by your kind words and delighted to hear how well your dad has settled into life at Townsend Manor. Moving into a care home can be a significant transition for both residents and their families, so it...
Unfortunately Townsend Manor is seriously let down by the HO in Scotland. There is no support and no communication. The fee increases are absolutely ridiculous. It seems like they get your loved one in and then put the price up massively. If you don't agree with the increase your numerous complaints remain unanswered. If you chase for a response to complaints you still get no answers, it's like you don't actually exist .... then they take you to court even though you have never had any response from them! I have never experienced such a terrible company. Townsend Manor seems to always be short staffed, they keep advertising for carers. Shame because they do have some good staff and the care is good and many staff members are local which is nice. The Manager is at a total loss - she passes on feedback and concerns to HO but she is ignored too! I would steer clear of anything to do with Morar Living!
We're sorry to hear that you feel frustrated and unsupported. We understand how upsetting concerns about fees and communication can be, particularly when they involve someone close to you.
Fee reviews are carried out in accordance with agreed...
My wife is well served and looked after but the management company is far from being approachable and accommodating. The fee increases are also never explained or casted. Morar Care Group Uk Ltd not a good company!
My husband deteriorated very quickly (3 months) with undiagnosed dementia. Two care homes, with dementia facilities, refused to take him, with his needs, but Townsend Manor welcomed him, he has settled very quickly and his symptoms have reduced markedly. The staff, without exception, have been fantastic. I will be eternally grateful.
Thank you so much for taking the time to share your experience. We are truly honoured that you entrusted Townsend Manor with your husband's care during such a challenging and emotional time.
We know how distressing a rapid deterioration and uncertainty around diagnosis can be, and we are so...
Husband has been at TM since July 2024. I cannot fault the service we have received they are very supportive, respectful of him and me.
Thank you so much for taking the time to share your feedback. We're delighted to hear that your husband has felt supported and respected since joining Townsend Manor in July 2024, and that you have felt supported as well. Providing compassionate, respectful care to our residents and their families...
Townsend Manor is a recently built care home with modern facilities and a range of activities designed to stimulate the residents. My mother is cared for on the upper floor along with residents of similar age and condition. She is happy with the meals and facilities and loves being able to furnish her room with her own things. Opportunities to exercise by walking, especially outdoors, are limited on account of the small garden. The building has no integrated AC, and rooms upstairs, especially on the sunny side of the building become unpleasantly hot on sunny days, requiring curtains to be closed. Attempts to mitigate this with fans were only partly successful. Professional staff are all very pleasant and seem highly competent. Carers are attentive enough during the day, but i.m.o. spend too much time on their phone and are insufficiently attentive to residents needs during the evening shifts when supervision is lacking, resulting in some safety issues and potential loss of dignity.
Thank you for taking the time to share such a detailed and thoughtful review of Townsend Manor. We're very pleased to hear that your mother is happy with her meals, enjoys the facilities, and appreciates being able to personalise her room - we know how important it is for residents to feel at...
I am not confident that, if it is discovered, it will be returned.
They said this is the first time it's ever happened but, I hear from another of the relatives that it isn't.
Appalling!!
We are very sorry to hear of your distress regarding your fathers missing ring. We take such matters extremely seriously and carried out a full and thorough investigation as soon as this was reported. All staff were interviewed, rooms and communal areas were checked multiple times, and no evidence...
My father in law has settled in well and is enjoying himself taking part in the activities. The staff are great with him and are easy to talk to, they are all very friendly.
Thank you for sharing such lovely feedback. We're so pleased to hear your father-in-law has settled in well and is enjoying the activities. It's wonderful to know our staff are making him feel comfortable and supported.
When we made the difficult decision to entrust the care of our mum to all at Townsend Manor.
We have seen Mum thrive in the environment, she has settled in and refers to Townsend as 'home' which is reassuring. She interacts with other residents and has enjoyed day trips out which seems to have boosted her general well being. All staff are friendly and caring, although at times they appear to be overworked and under pressure which is a shame as they do a wonderful job in difficult circumstances. Mum enjoys the food and we have seen her weight increase from when she first became a resident. The home is clean and tidy and well cared for. There will always be room for improvement and sometimes it's about thinking outside the box, but I guess that takes extra resource!
Mum is happy and has a lovely rapport with the staff, which is reassuring and as a family we can sleep easy at night knowing she's well cared for 24/7
Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that your mum has settled in well and is thriving at Townsend Manor. It means a great deal to the team to know their care and support make such a positive difference. We truly value your comments and will continue to do our very best for your mum and all our residents.
The tables in the dining area are not suitable for purpose. They are circular and the table legs are not sufficiently wide apart to allow a person in a wheelchair to sit properly at the table.
Making sure the bed bound residents have their hands washed before meals and their teeth cleaned at least once a day would be helpful. I think this doesn't happen as there aren't enough staff to make sure this happens.
On the positive side Townsend Manor is clean, smells fresh and is a very pleasant place to visit. Food is good,
carers are kind and very hardworking. The manager is efficient, understanding and very kind.
Thank you for taking the time to share such thoughtful feedback. Were so pleased to hear your kind words about our carers, the home environment and the care your mum receives. We also appreciate your constructive comments around staffing, dining arrangements and personal care, which we take very...
HO very slow to respond if at all to any communication.
Home has lovely family feel.
Some areas need to be worked on.
All care homes are expensive so questionable for value for money but safety, security and wellbeing of family members is the most important.
Thank you for your feedback. Were pleased you feel the home has a family feel and that our team is supportive and hands-on. We also value your comments regarding communication and other areas for improvement, which we will take on board. The safety, security and wellbeing of our residents will always remain our top priority.
When you call the home to speak to managers the messages dont always get through. Mums finances have still not been addressed after being there for nearly 1 year.
The staff are lovely. Very friendly & mum loves them all.
There is always something to do & mum enjoys the activities most of the time.
Thank you for sharing your feedback. We're so pleased to hear that your mum is enjoying her time at Townsend Manor, especially the activities and the kind support of our staff team.We're very sorry to learn of the issues you've raised regarding clothing, personal belongings, and communication, as...
Sadly the home is understaffed which puts pressure on all aspects of the care home.
The cost of care is considerably high, the salaries for those who look after our loved ones is considerably low, this is one of the most demanding jobs to do, all credit to those who genuinely want to do this work.
Thank you for sharing such heartfelt feedback. We understand how difficult it can be to entrust a loved one into our care, so we are very glad to hear that you and your mum felt reassured on her first day and that you have confidence in the care she receives.We are equally grateful for your kind...
I know my mum is safe, well and happy. She has made new friends and reconnected with old ones too.
Thank you so much for your lovely feedback. We're delighted to hear that your mum is happy, safe and well, and that she's enjoying the company of both new and familiar friends. Our team takes great pride in supporting not only our residents but also their families, so your kind words mean a great deal to us all.
My husband is a resident with you and being cared for by the nursing staff. I have found all staff to be very friendly and helpful. The home is always clean and bright. Reception is always helpful. The food that my husband receives Always looks appetising
Thank you very much for your kind feedback. We're so pleased to hear that you've found our team friendly and helpful, and that your husband is being well cared for by our nursing staff. It's lovely to know you find the home clean, bright and welcoming, and that the meals look appetizing. Your comments mean a great deal to all of us - we'll be sure to share them with the whole team.
My dad is very happy, he is very well looked after, he is always saying the staff are lovely and he enjoys the food as it is all cooked from scratch, he gets involved with the activities and likes playing bingo on a Friday morning. Management are very easy to approach if you do have any concerns, staff are very friendly.
Thank you for your review. It means a lot to all the staff that families and residents feed back for the care being delivered at Townsend Manor.
Staff very kind, helpful and caring to our dad as though he is their family member. We know dad doesn't like leaving his chair, but please could you try and get him a bit more mobile if that's at all possible, I know how he is sometimes and won't budge, bless him! Thank you again for giving the care he needs.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 October 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Townsend Manor.
There are no upcoming events for Townsend Manor.
Awards / Recognitions (3)
- 13 Jun 2026Recipient: Morar Living
- 13 Jun 2026Recipient: Morar Living
- 08 May 2026Recipient: Morar Living
Accreditations
There are no accreditations posted yet for Townsend Manor.
Meet the Team (3)

Leonila Vitacion is an experienced care professional and Care Home Manager at Townsend Manor, with a strong passion for delivering exceptional person-centred care.
Throughout her career, she has dedicated herself to supporting older people to live with dignity, independence, and the highest quality of life possible.
With extensive experience in residential care, leadership, and team development, Leonila is committed to creating a safe, welcoming, and compassionate environment for residents, their families, and colleagues.
She believes that outstanding care is built on respect, kindness, and meaningful relationships, and she strives to ensure these values are reflected in every aspect of the service.
As a leader, Leonila is focused on continuous improvement, staff empowerment, and maintaining the highest standards of care and compliance. Her goal is to make a positive difference in the lives of residents and to foster a culture where both residents and team members can thrive.
"Leading with compassion, inspiring excellence, and putting residents at the heart of everything we do."

Charlie is the Deputy Manager at Townsend Manor. She began her healthcare career as a Healthcare Support Worker, progressing through the NHS while completing a Foundation Degree in Health and Social Care before qualifying as a Registered Adult Nurse in 2017.
Charlie has worked across intensive care, acute hospital services, elderly care, and specialist learning disability settings, holding roles including Registered Nurse, Charge Nurse, Clinical Lead Nurse, and now Deputy Manager.
She is passionate about supporting her team to deliver high-quality, person-centred care for people living with dementia, mental health needs, and complex physical conditions.
Approachable, compassionate, and dedicated, Charlie is committed to building trusting relationships with residents, families, and colleagues while promoting dignity, respect, and the highest standards of care

Cecilia de Boer, a trained teacher, trainer, and Health and Safety Advisor, began her career with Townsend Manor as an Administrator/Receptionist.
Since joining the team, she has become a vital link between external partners, residents, and their families, ensuring clear and effective communication at all times.
With her positive, can-do attitude, she plays a key role in supporting the Manager and overseeing the smooth day-to-day administration of the home.
Frequently Asked Questions about Townsend Manor
What types of Care is Townsend Manor registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Townsend Manor have?
There are 70 Single Rooms.
What are the Facilities & Services at Townsend Manor?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Townsend Manor to the centre of Ely?
6.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Townsend Manor to verify any information. View our terms and conditions. Townsend Manor has an Enhanced Service -more info.