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Townsend Manor

Evershed Fields, Soham, Ely, Cambridgeshire CB7 6BE
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I really can't thank all the staff enough for all the love and care they gave my DadJulie J(Daughter of Resident/Service User)
Townsend Manor, Ely
Everyone from management down, goes above and beyond a care home facilityJ C(Daughter of Resident/Service User)
Townsend Manor, Ely
The home itself is to a very high standard and I could not recommend it more highly.H N(Daughter of Resident/Service User)
Townsend Manor, Ely

Townsend Manor is a purpose-built care home in Soham offering high-quality care that is tailored to the individual and their needs.

This modern 70-bedroom home is arranged in a small household design, encouraging easy connection while respecting privacy. Each household includes its own kitchen, lounge, and dining area.

The home has cosy lounges, a bistro, peaceful social spaces, an on-site hair salon, a private dining room for family occasions, and beautifully landscaped gardens.

Care Provided by Townsend Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,450 - £1,900£1,800 - £2,000
Residential Dementia Care£1,500 - £1,900£1,800 - £2,000
Nursing Care£1,600 - £1,900£1,800 - £2,000
Nursing Dementia Care£1,600 - £1,900£1,800 - £2,000

Standard fees at Townsend Manor cover a wide range of high-quality services designed to support residents’ comfort, wellbeing, and daily living. This includes all meals and refreshments, housekeeping, laundry, personal care, and access to a full programme of activities and events. Residents also enjoy full use of all communal lounges, dining areas, landscaped gardens, and on-site amenities.

In addition to the standard offering, there are optional extras available to enhance the resident experience. These may include services such as hairdressing, chiropody, newspapers, or certain one-to-one outings and entertainment. These are charged separately, giving residents the flexibility to choose the services that suit their preferences.

In some cases, if a resident or their family chooses additional features such as a larger room or upgraded facilities, a top-up payment may be discussed. All fee details are clearly explained in advance, and the team is committed to making all financial information transparent, supportive, and easy to understand.

Contact Townsend Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sarah Ward(Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • Visitors are welcome at any time, 24 hours a day, 7 days a week. There is no need to book in advance or contact the home before arriving. Family and friends are encouraged to visit whenever it suits them and their loved ones. Communal areas and outdoor spaces are available for residents and their visitors to enjoy during their time at the home.

Parking

  • Ample on-site parking for all visitors, making access to the home straightforward and convenient. The parking area is located within the grounds of the home, ensuring that visitors do not need to park off-site or walk long distances. Designated disabled parking bays are available close to the main entrance to support those with mobility needs. All parking is free of charge and available at all times. The on-site parking is clearly signposted and easily accessible, helping to provide a smooth arrival experience for family, friends, and other guests.

Townsend Manor Reviews (48)

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9.5

Townsend Manor has a Review Score of 9.5 (9.470) out of 10, based on 37 reviews in the last 2 years. Over all time Townsend Manor has 48 reviews.

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Showing 48 reviews matching selected criteria
Review from J N (Goddaughter of Resident) published on 22 July 2026 Submitted via Postal Card
Overall Experience

My aunt arrived late afternoon after being discharged from hospital. The welcome team was exemplary with management staying on longer to meet and welcome my aunt to the home. Also, a wonderful designated carer showed such kindness and understanding to my aunt. The care from all the staff has again been fantastic, with many of the wonderful staff still there from when my mother was at Townsend Manor 18 months ago. Thank you once again.

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Review from D B (Niece of Resident) published on 1 July 2026 Submitted via Postal Card
Overall Experience

So pleased we moved my aunt to Townsend Manor. I have piece of mind that she is being well cared for in the nursing unit. I have visited at various times during the day and have been overwhelmed at the great care shown to my aunt from carers, staff, nurses and kitchen team they have built up a good rapport with my aunt and she always assured me she is being well cared for and happy in her new home.

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Review from C T (Daughter of Resident) published on 9 June 2026 Submitted via Website
Overall Experience
Brilliant care staff even with these high temperatures, the staff have been amazing throughout. They have shown genuine kindness, patience, compassion, and dedication, and it is very reassuring to see the level of care and attention they give every day.

I have nothing but praise for all the staff at Townsend Manor, including the chef, for their continued hard work and support. Their efforts are very much appreciated and certainly do not go unnoticed.

Reply from Management Team, Management at Townsend Manor
Thank you so much for your kind words and wonderful feedback.

We are delighted to hear that you have experienced such high levels of care and support from our team, especially during the recent hot weather. Your recognition of their kindness, patience, compassion, and dedication means a great deal...  

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Review from Linda G (Daughter of Resident) published on 5 June 2026 Submitted via Website
Overall Experience

We are so thankful that Townsend Manor were able to accept are care for Dad, with the care levels that he needs. We did not think it was possible to move Dad, but the staff at Townsend assured us they would happily care for him. Since day one, Dad has thrived in their care. Being encouraged and helped to get up, mix in the day room and eat together in a dining room, has given Dad back his sense of humour and self respect. Having staff assist at meal times, and eating with him, has helped his mental state and appetite enormously. It is a pleasure to visit him and see how genuinely happy he is, to be among friendly, caring staff that treat him like family. Dad loves being at Townsend Manor and tells us every visit how happy he is there, how he enjoys the food and friendships and wants to stay. What more could anyone ask for their loved one. Huge thanks to all the caring staff, it means more to us than you will ever know to have Dad so happy again, and gaining weight.

Reply from Ben Maynard, Business Development Manager at Townsend Manor
Thank you so much for taking the time to share your experience with us.

We are truly touched by your kind words and delighted to hear how well your dad has settled into life at Townsend Manor. Moving into a care home can be a significant transition for both residents and their families, so it...  

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Review from A W (Son of Resident) published on 12 February 2026 Submitted via Website
Overall Experience

Unfortunately Townsend Manor is seriously let down by the HO in Scotland. There is no support and no communication. The fee increases are absolutely ridiculous. It seems like they get your loved one in and then put the price up massively. If you don't agree with the increase your numerous complaints remain unanswered. If you chase for a response to complaints you still get no answers, it's like you don't actually exist .... then they take you to court even though you have never had any response from them! I have never experienced such a terrible company. Townsend Manor seems to always be short staffed, they keep advertising for carers. Shame because they do have some good staff and the care is good and many staff members are local which is nice. The Manager is at a total loss - she passes on feedback and concerns to HO but she is ignored too! I would steer clear of anything to do with Morar Living!

Reply from Manager, Management Team at Townsend Manor
Thank you for taking the time to share your feedback.
We're sorry to hear that you feel frustrated and unsupported. We understand how upsetting concerns about fees and communication can be, particularly when they involve someone close to you.

Fee reviews are carried out in accordance with agreed...  

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Review from J P (Husband of Resident) published on 9 February 2026 Submitted via Postal Card
Overall Experience

My wife is well served and looked after but the management company is far from being approachable and accommodating. The fee increases are also never explained or casted. Morar Care Group Uk Ltd not a good company!

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Review from Linda T (Wife of Resident) published on 23 January 2026 Submitted via Postal Card
Overall Experience

My husband deteriorated very quickly (3 months) with undiagnosed dementia. Two care homes, with dementia facilities, refused to take him, with his needs, but Townsend Manor welcomed him, he has settled very quickly and his symptoms have reduced markedly. The staff, without exception, have been fantastic. I will be eternally grateful.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for taking the time to share your experience. We are truly honoured that you entrusted Townsend Manor with your husband's care during such a challenging and emotional time.

We know how distressing a rapid deterioration and uncertainty around diagnosis can be, and we are so...  

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Review from R M (Wife of Resident) published on 22 January 2026 Submitted via Postal Card
Overall Experience

Husband has been at TM since July 2024. I cannot fault the service we have received they are very supportive, respectful of him and me.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for taking the time to share your feedback. We're delighted to hear that your husband has felt supported and respected since joining Townsend Manor in July 2024, and that you have felt supported as well. Providing compassionate, respectful care to our residents and their families...  

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Review from B D (Son of Resident) published on 14 October 2025 Submitted via Website
Overall Experience

Townsend Manor is a recently built care home with modern facilities and a range of activities designed to stimulate the residents. My mother is cared for on the upper floor along with residents of similar age and condition. She is happy with the meals and facilities and loves being able to furnish her room with her own things. Opportunities to exercise by walking, especially outdoors, are limited on account of the small garden. The building has no integrated AC, and rooms upstairs, especially on the sunny side of the building become unpleasantly hot on sunny days, requiring curtains to be closed. Attempts to mitigate this with fans were only partly successful. Professional staff are all very pleasant and seem highly competent. Carers are attentive enough during the day, but i.m.o. spend too much time on their phone and are insufficiently attentive to residents needs during the evening shifts when supervision is lacking, resulting in some safety issues and potential loss of dignity.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for taking the time to share such a detailed and thoughtful review of Townsend Manor. We're very pleased to hear that your mother is happy with her meals, enjoys the facilities, and appreciates being able to personalise her room - we know how important it is for residents to feel at...  

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Review from S T (Daughter of Resident) published on 13 October 2025 Submitted via Website
Overall Experience
My father's wedding ring disappeared and no-one seemed to care. They made all the right noises at the time but I had to push continually for any information as to where they had looked and what they were doing. Now they have washed their hands of the whole thing.
I am not confident that, if it is discovered, it will be returned.
They said this is the first time it's ever happened but, I hear from another of the relatives that it isn't.

Appalling!!

Reply from Sarah Ward, Home Manager at Townsend Manor

We are very sorry to hear of your distress regarding your fathers missing ring. We take such matters extremely seriously and carried out a full and thorough investigation as soon as this was reported. All staff were interviewed, rooms and communal areas were checked multiple times, and no evidence...  

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Review from T H (Son-in-law of Resident) published on 26 September 2025 Submitted via Postal Card
Overall Experience

My father in law has settled in well and is enjoying himself taking part in the activities. The staff are great with him and are easy to talk to, they are all very friendly.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for sharing such lovely feedback. We're so pleased to hear your father-in-law has settled in well and is enjoying the activities. It's wonderful to know our staff are making him feel comfortable and supported.

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Review from K B (Daughter of Resident) published on 25 September 2025 Submitted via Website
Overall Experience
It is now 6 months on from
When we made the difficult decision to entrust the care of our mum to all at Townsend Manor.
We have seen Mum thrive in the environment, she has settled in and refers to Townsend as 'home' which is reassuring. She interacts with other residents and has enjoyed day trips out which seems to have boosted her general well being. All staff are friendly and caring, although at times they appear to be overworked and under pressure which is a shame as they do a wonderful job in difficult circumstances. Mum enjoys the food and we have seen her weight increase from when she first became a resident. The home is clean and tidy and well cared for. There will always be room for improvement and sometimes it's about thinking outside the box, but I guess that takes extra resource!

Mum is happy and has a lovely rapport with the staff, which is reassuring and as a family we can sleep easy at night knowing she's well cared for 24/7

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that your mum has settled in well and is thriving at Townsend Manor. It means a great deal to the team to know their care and support make such a positive difference. We truly value your comments and will continue to do our very best for your mum and all our residents.

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Review from Claire P (Daughter of Resident) published on 25 September 2025 Submitted via Website
Overall Experience
Overall very happy with my Mum's care. However, there are not enough staff at weekends. Often one person is trying to serve lunches along with dealing with any problems from bed bound residents. A care home as expensive as Townsend's should have enough staff to be able to take their time with residents.
The tables in the dining area are not suitable for purpose. They are circular and the table legs are not sufficiently wide apart to allow a person in a wheelchair to sit properly at the table.
Making sure the bed bound residents have their hands washed before meals and their teeth cleaned at least once a day would be helpful. I think this doesn't happen as there aren't enough staff to make sure this happens.
On the positive side Townsend Manor is clean, smells fresh and is a very pleasant place to visit. Food is good,

carers are kind and very hardworking. The manager is efficient, understanding and very kind.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for taking the time to share such thoughtful feedback. Were so pleased to hear your kind words about our carers, the home environment and the care your mum receives. We also appreciate your constructive comments around staffing, dining arrangements and personal care, which we take very...  

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Review from M C (Daughter of Resident) published on 25 September 2025 Submitted via Website
Overall Experience
Mainly good at location, management team are currently very hands on and supportive.
HO very slow to respond if at all to any communication.
Home has lovely family feel.
Some areas need to be worked on.

All care homes are expensive so questionable for value for money but safety, security and wellbeing of family members is the most important.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for your feedback. Were pleased you feel the home has a family feel and that our team is supportive and hands-on. We also value your comments regarding communication and other areas for improvement, which we will take on board. The safety, security and wellbeing of our residents will always remain our top priority.

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Review from Nigel H (Son of Resident) published on 25 September 2025 Submitted via Website
Overall Experience
Mum is enjoying her time at Townsend manor. We do however constantly have to monitor her clothing & personal items. Many items of clothing have gone missing. All of her shoes have also gone & her mobility aid. We have raised these issues & still awaiting an outcome.
When you call the home to speak to managers the messages dont always get through. Mums finances have still not been addressed after being there for nearly 1 year.
The staff are lovely. Very friendly & mum loves them all.

There is always something to do & mum enjoys the activities most of the time.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for sharing your feedback. We're so pleased to hear that your mum is enjoying her time at Townsend Manor, especially the activities and the kind support of our staff team.We're very sorry to learn of the issues you've raised regarding clothing, personal belongings, and communication, as...  

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Review from P O (Daughter of Resident) published on 25 September 2025 Submitted via Website
Overall Experience
Going into the unknown and leaving my mum in someone else's care is extremely heartbreaking & difficult. The staff were great on mums first day and even put me at ease. 99% of staff are attentive and caring. I have been informed each time mum has not felt well, and have confidence in their care.
Sadly the home is understaffed which puts pressure on all aspects of the care home.

The cost of care is considerably high, the salaries for those who look after our loved ones is considerably low, this is one of the most demanding jobs to do, all credit to those who genuinely want to do this work.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for sharing such heartfelt feedback. We understand how difficult it can be to entrust a loved one into our care, so we are very glad to hear that you and your mum felt reassured on her first day and that you have confidence in the care she receives.We are equally grateful for your kind...  

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Review from Jean A (Daughter of Resident) published on 22 September 2025 Submitted via Website
Overall Experience
Can highly recommend Townsend Manor. All staff are very caring and not only support residents but their family too.

I know my mum is safe, well and happy. She has made new friends and reconnected with old ones too.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for your lovely feedback. We're delighted to hear that your mum is happy, safe and well, and that she's enjoying the company of both new and familiar friends. Our team takes great pride in supporting not only our residents but also their families, so your kind words mean a great deal to us all.

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Review from H E (Wife of Resident) published on 22 September 2025 Submitted via Website
Overall Experience

My husband is a resident with you and being cared for by the nursing staff. I have found all staff to be very friendly and helpful. The home is always clean and bright. Reception is always helpful. The food that my husband receives Always looks appetising

Reply from Home Manager, Management at Townsend Manor

Thank you very much for your kind feedback. We're so pleased to hear that you've found our team friendly and helpful, and that your husband is being well cared for by our nursing staff. It's lovely to know you find the home clean, bright and welcoming, and that the meals look appetizing. Your comments mean a great deal to all of us - we'll be sure to share them with the whole team.

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Review from Terrina H (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience

My dad is very happy, he is very well looked after, he is always saying the staff are lovely and he enjoys the food as it is all cooked from scratch, he gets involved with the activities and likes playing bingo on a Friday morning. Management are very easy to approach if you do have any concerns, staff are very friendly.

Reply from Sarah Ward, Care Home Manager at Townsend Manor

Thank you for your review. It means a lot to all the staff that families and residents feed back for the care being delivered at Townsend Manor.

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Review from Sonia N (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card
Overall Experience
Very happy with the care given to our dear dad.

Staff very kind, helpful and caring to our dad as though he is their family member. We know dad doesn't like leaving his chair, but please could you try and get him a bit more mobile if that's at all possible, I know how he is sometimes and won't budge, bless him! Thank you again for giving the care he needs.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 October 2025
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledInadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Townsend Manor.

Upcoming Events

There are no upcoming events for Townsend Manor.

Awards / Recognitions (3)

  • 13 Jun 2026Recipient: Morar Living
  • 13 Jun 2026Recipient: Morar Living
  • 08 May 2026Recipient: Morar Living

Accreditations

There are no accreditations posted yet for Townsend Manor.

Meet the Team (3)

Leonila Vitacion
Leonila VitacionJob Title:Care Home ManagerJoined: 2026

Leonila Vitacion is an experienced care professional and Care Home Manager at Townsend Manor, with a strong passion for delivering exceptional person-centred care.

Throughout her career, she has dedicated herself to supporting older people to live with dignity, independence, and the highest quality of life possible.

With extensive experience in residential care, leadership, and team development, Leonila is committed to creating a safe, welcoming, and compassionate environment for residents, their families, and colleagues.

She believes that outstanding care is built on respect, kindness, and meaningful relationships, and she strives to ensure these values are reflected in every aspect of the service.

As a leader, Leonila is focused on continuous improvement, staff empowerment, and maintaining the highest standards of care and compliance. Her goal is to make a positive difference in the lives of residents and to foster a culture where both residents and team members can thrive.

"Leading with compassion, inspiring excellence, and putting residents at the heart of everything we do."

Charlie Pullen
Charlie PullenJob Title:Deputy ManagerJoined: 2026

Charlie is the Deputy Manager at Townsend Manor. She began her healthcare career as a Healthcare Support Worker, progressing through the NHS while completing a Foundation Degree in Health and Social Care before qualifying as a Registered Adult Nurse in 2017.

Charlie has worked across intensive care, acute hospital services, elderly care, and specialist learning disability settings, holding roles including Registered Nurse, Charge Nurse, Clinical Lead Nurse, and now Deputy Manager.

She is passionate about supporting her team to deliver high-quality, person-centred care for people living with dementia, mental health needs, and complex physical conditions.

Approachable, compassionate, and dedicated, Charlie is committed to building trusting relationships with residents, families, and colleagues while promoting dignity, respect, and the highest standards of care

Cecilia de Boer
Cecilia de BoerJob Title:Administrator/ReceptionistJoined: 2024

Cecilia de Boer, a trained teacher, trainer, and Health and Safety Advisor, began her career with Townsend Manor as an Administrator/Receptionist.

Since joining the team, she has become a vital link between external partners, residents, and their families, ensuring clear and effective communication at all times.

With her positive, can-do attitude, she plays a key role in supporting the Manager and overseeing the smooth day-to-day administration of the home.

Frequently Asked Questions about Townsend Manor

What types of Care is Townsend Manor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Townsend Manor have?

There are 70 Single Rooms.

What are the Facilities & Services at Townsend Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Townsend Manor to the centre of Ely?

6.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Townsend Manor to verify any information. View our terms and conditions. Townsend Manor has an Enhanced Service -more info.