Engelhard Lodge Care Home

Paul Engelhard Way, Cawston, Norwich NR10 4FB
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Top 20 carehome certificate
10 72 Reviews
  • Engelhard Lodge Care Home, Norwich
Engelhard Lodge Care Home offers residential care in the village of Cawston, only around 11 miles from Norwich. It is a 4 award winning Home.

The home has 36 bedrooms, each with en suite facilities. Residents are welcome to bring their own belongings to help them settle in to life at Engelhard Lodge, and the team will do all they can to make the move to the home as easy as possible for both residents and their loved ones.

The team of care professionals are experienced and knowledgeable, and all staff members undergo consistent training on the best care practices. They offer care for a variety of needs including dementia, mental health conditions, old age and physical disabilities, always following up-to-date, personalised care plans designed for the individual resident.

The home is all set on one floor, making it easy for residents to move around as independently as possible. There is also a lovely garden to enjoy, as well as light and bright living areas for residents to socialise or spend time with loved ones. Visitors are always welcome, and the team work hard to make sure families and loved ones are able to enjoy the time they spend together at the home.
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Care Provided by Engelhard Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500

Fee are dependent on dependency level not on room rates, all rooms are single rooms with en-suite wet rooms

These prices are only a guideline, please contact Engelhard Lodge Care Home to find out the exact price for your requirements.

Contact Engelhard Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Engelhard Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • ELEEO Ltd
  • Privately Owned

Person in Charge

  • Lynne Damaliti (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (36)

Visiting

  • Visitors are welcome Monday to Sunday from 10am - 8pm


    Due to Covid-19 visitors need to book a visit by emailing the home

Parking

  • Parking available on-site.

Engelhard Lodge Care Home Reviews (72)

10

Engelhard Lodge Care Home has a Review Score of 10 (9.966) out of 10, based on 39 reviews in the last 2 years.
Over all time Engelhard Lodge Care Home has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Engelhard Lodge Care Home
  • 27
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Total of 72, showing 41-60
Review from J W (Daughter of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lovely staff looked after my dad for the last 6 months of his life. We were always made to feel welcome and it became our second home. Right until the end, the team were amazing making sure that dad was always clean and comfortable. I cannot recommend Engelhard Lodge Care Home enough.
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Review from Maurice M (Widow Widower) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Engelhard Lodge is a fantastic Care Home and I highly recommend it, it is situated in the Norfolk countryside away from the pollution of the towns and cities. The atmosphere is friendly and it is a home-from-home for all the residents. Breakfast, Lunch and Dinner plus snacks are all freshly prepared
and there are three choices on the menu plus tea, coffee and other refreshments are available all day. Every day there are different occupational things to do to keep the residents occupied.
All the residents have their own rooms with en suite facilities and a television. All the carers and staff are helpful and give all the love and care to each and every resident.
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Review from J P (Grandson of Resident) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family is extremely pleased with the care my grandmother is receiving at Engelhard Lodge. Unable to cope alone, she has settled in quickly and is making the care home her own. She eats well and is occupied with the various activities going on. The staff are friendly and always helpful, I am issued
with tea and biscuits every time I visit. The home feels relaxed and organised, and most of all my grandmother is very happy living there.
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Review from C B (Daughter of Resident) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at Engelhard Lodge for respite care after a fall as she was unable to look after herself as she also had other medical issues. Unfortunately, she deteriorated (it was expected) Mum could be difficult at times as she wanted to stay in her own home. We were lucky to have them. My sister
and I knew she was in safe hands right up to her last days. kinder people you couldn't find. We both thank everyone at Engelhard Lodge for all their care up to and including mum's last days and would definitely give them ten out of ten.
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Review from Jeanette W (Next of Kin) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother’s partner was a resident at Engelhard Lodge. He was unable to live alone after my mother passed away. The family did not want him to go to a care home but were unable to care for him 24/7. After our visit to Engelhard Lodge, we thought that he would hopefully be happy there. We were not wrong,
he settled in straight away and was very happy there. Unfortunately, he passed away and the care he received was amazing, could not have asked for better care. We still visit, as the staff are like family to us. The manager and staff do an amazing job and would highly recommend the place to people who have parents or relatives that need good care. Great place. Booked my room.
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Review from Jamie L (Grandson of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nanny has been here a couple of years and has had excellent care. Our large family have always been made to feel very welcome in the plentiful visits she’s had. Her room is warm, private and comfortable and all her needs are attended to quickly and efficiently.
We have even managed to have celebrations
at the home for her birthday which means the world to her and also her family and friends.
I couldn’t think of anywhere better for her to be cared for at this stage of her life.
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Review from Michele S (Daughter of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent her final year at Engelhard Lodge, and she was extremely happy there. The home itself is light and airy, and always spotlessly clean, But it is the staff who make this care home outstanding, they are wonderful. Not only do they provide a safe environment for residents, but they do so
in a loving, caring way - nothing is too much trouble for them. My mother was eating very little when she first arrived, but with a great deal of patience and kindness, her carers coaxed her to begin eating again. And the meals there are really good! Residents can choose to take part in a range of activities each week, and the local community often take part as well. Families and visitors are always made welcome and are always offered tea/coffee when they arrive. In other words, a real home from home. I will be forever grateful to this special team of people that my mother was so comfortable and well-cared, and that her last days were dignified and peaceful.
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Review from Ann-Marie M (Daughter-in-law of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my professional life, I come across many care homes and a lot of them do not provide the high level of service that the manager and her team do at Engelhard Lodge. I am constantly impressed by the level of care and attention they pay to, not only the care of my relative but also to the communication
with myself as one of the family members. The care team are a credit to the manager and I am always kept fully informed and welcomed into the home whenever I visit.
Please keep up the good work and I hope the home carries on going from strength to strength.
Reply from Elisa Damaliti, Marketing Director at Engelhard Lodge Care HomeThank you for taking the time to leave your honest review, it’s really appreciated.
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Review from Jenny M (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother moved into Engelhard Lodge in May 2023, Mum had Alzheimer's disease. Thankfully due to the exceptionally high standards of care, patience and professionalism of the registered manager/owner and her staff, Mum settled well. From a personal viewpoint, I had searched for a home for Mum for a
very long time, visited and discussed Mum's needs with a total of 17 homes throughout Norfolk.
My first visit to Engelhard Lodge was a revelation, I could see that everyone was actually enjoying each other's company, staff and residents alike; there was a total sense of home about the place. The foyer is full of people chatting and laughing, a content, diverse and happy community. The rooms were bright, fresh, cleaned and fitted to a high standard, but not clinical. The efforts made to understand our family's background were remarkable, it was this effort that truly allowed staff to understand Mum, her complex needs, and to give me the peace and faith I needed to leave her care to others.
Reply from Elisa Damaliti, Marketing Director at Engelhard Lodge Care HomeThank you for taking the time to leave your honest review, it’s really appreciated.
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Review from Lynda H (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Engelhard Lodge for over 2 years. Her care has been consistently excellent and all the staff without exception are caring and deal with her increasing needs well. My mother is becoming very difficult at times and as a retired nurse, I am impressed with the manner her
mood swings and occasionally aggressive behaviour are managed.
I am also kept informed of any particular problems which I really appreciate and I have always felt that Engelhard Lodge is exactly what its name states - a Care Home. I am truly grateful to the manager and her staff for the care and attention they give all their residents - thank you.
Reply from Elisa Damaliti, Marketing Director at Engelhard Lodge Care HomeThank you for taking the time to leave your honest review, it’s really appreciated.
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Review from Colleen Y (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has Alzheimer's and can be difficult at times, she is well cared for at Engelhard Lodge. Fantastic manager and excellent staff. I don't live locally and only get to see mum once a month. It's very reassuring that Mum is well cared for comfortable and safe I can't thank everyone enough.
Reply from Elisa Damaliti, Marketing Director at Engelhard Lodge Care HomeThank you for taking the time to leave your honest review, it’s really appreciated.
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Review from Neil W (Son of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Engelhard for about six months. My sisters and I have had nothing but positive experiences. The staff and administrators are caring, diligent, sensitive to the needs of residents with one or more of the dementias, and responsive to us. Staff learn the idiosyncrasies of residents
and work thoughtfully with them, and, as far as I can see, always treat them with respect. The Engelhard team also has a sense of humour, a vitally important component of the care package. The food is excellent and the medical and social services linkages well-organized. The facilities are clean and well-maintained. The newsletter is informative, inclusive, and well-written. It is a great relief to know that our mother is well cared for and in a safe, respectful, and cost-effective manner.
Reply from Elisa Damaliti, Marketing Director at Engelhard Lodge Care HomeThank you for taking the time to leave your honest review, it’s really appreciated.
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Review from Janet M (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went to Engelhard Lodge in February 2023. My sister and I were very impressed with the friendliness of all the staff and how clean the home was. It took Mum a while to get used to her stay but eventually, she settled into the routine. The staff were extremely helpful and caring. They had lots
of laughs. The food was very good and Mum especially enjoyed Friday's fish and chip night! I was concerned that Mum would be on her own at the end of life but was assured that wouldn’t happen and they were true to their word. They sat with her in her last hours, which was a comfort. I would have no hesitation in recommending anyone to stay at this extremely friendly and caring home.
Reply from Elisa Damaliti, Marketing Director at Engelhard Lodge Care HomeThank you for taking the time to leave your honest review, it’s really appreciated.
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Review from Murray B (Son of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good personal attention for both the resident and the family. Extremely flexible on what service they will provide to suit the needs of the resident. All staff have a friendly and helpful approach and clearly a close relationship with the residents. As a family member, I find everyone at Engelhard
is very easy to work with, shows great understanding, and genuinely cares for all aspects of their resident's wellbeing.
Reply from Elisa Damaliti, Marketing Director at Engelhard Lodge Care HomeThank you for taking the time to leave your honest review, it’s really appreciated.
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Review from Pauline A (Daughter-in-law of Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, what can I say that I haven’t already in the last review? This home has been so helpful to my mother-in-law since she moved into the home in February 2022 mum has dementia. And since she has been in the home the staff have really helped her deal with the condition that she faces. I and her son
couldn’t wish for a better home and all the staff who look after her in our eyes this home would score 10 out of 10 and our hats go off to every one of the staff at Englehard.
Reply from Elisa Damaliti, Marketing Director at Engelhard Lodge Care HomeThank you for taking the time to leave a review, we really appreciate it!
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Review from Penny L (Friend of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting my friend in your care home, I was well impressed. A lovely relaxed, jolly place. All the staff were friendly and approachable.
My friend is truly happy there. Honestly I wouldn’t mind living there myself.
Reply from Elisa Damaliti, Marketing Director at Engelhard Lodge Care HomeThank you for taking the time to leave a review, we really appreciate it!
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Review from Virginia G (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident, the staff are very good, attentive when needed and very understanding. My mother is very contented here and she always tells me how good everyone here is. I'm happy as Mum's happy, thank you everyone at Engelhard Lodge.
Reply from Elisa Damaliti, Marketing Director at Engelhard Lodge Care HomeThank you for taking the time to leave a review, it means a lot to us.
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Review from Michelle N (Niece of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this care home enough. From the care to the personal attention to my uncle who was like a father to me over the months that he was in this home. The staff are fantastic. and so very attentive to all details of care and have a knowledge and expertise that I have not encountered anywhere
else.


I would wish to book in there myself for my latter years. I felt safe and loved and cared for and the place is immaculate and the food is fantastic too!

Reply from Elisa Damaliti, Marketing Director at Engelhard Lodge Care HomeThank you for taking the time to leave a review, it means a lot to us.
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Review from C M (Daughter of Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful place, care and compassion. Looking after the residents is outstanding.
Since my mum has been in Engelhard she has improved with her memory, and the spark has come back to her that she had lost for a while. Mum tells us about the chef who serves delicious meals. On all visits the general
feel is warm and inviting, when I leave I know Mum is being well looked after.
Reply from Elisa Damaliti, Marketing Director at Engelhard Lodge Care HomeThank you for your kind review, we really appreciate it.
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Review from Ruth A (Sister of Resident) published on 19 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was transferred to Engelhard Lodge following a period of assessment in hospital rehab. I had prepared for this by visiting local residential care homes beforehand and was impressed by the compassionate, personalised care that appeared to be on offer there. I was not disappointed. My brother
was admitted at the end of June with a multitude of health problems, including Alzheimer's. Despite the hospital's recommendation for residential care, the home manager was initially very uncertain whether they would be able to meet his complex needs. However, with a high level of staff support, characterised by sensitivity and compassion, the home went out of their way to care for him. He grew very fond of the staff and felt at ease with them. They always welcomed family visits and they communicated closely with the family as his health deteriorated. When he was close to death, some 6 weeks following admission, the care home manager sat with him holding his hand till his peaceful end.
Reply from Elisa Damaliti, Marketing Director at Engelhard Lodge Care HomeThank you for your kind review, we really appreciate it.
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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Engelhard Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.966 for Engelhard Lodge Care Home is calculated as follows: ( (449 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 464 Ratings = 4.966
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Engelhard Lodge Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2023

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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