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Garden City Court

Whiteway, off Radburn Way, Letchworth Garden City, Hertfordshire SG6 2PP
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First-class care. Great staff - very helpful and kind.A B(Respite Resident/Service User)
Garden City Court, Letchworth Garden City
mum loves the activities, and has come out of her shell in this wonderful community.A L(Daughter of Resident/Service User)
Garden City Court, Letchworth Garden City
We are very happy with the care he receives. We highly recommend Garden City Court.P A(Son-in-law of Resident/Service User)
Garden City Court, Letchworth Garden City

Garden City Court is a modern, purpose-built care home situated in a quiet residential area. The home features the latest design and equipment to enable people to live as independently as possible, with support from staff where needed.

The home offers a variety of care services for residents including residential and specialist dementia care, as well as a range of short or long-term care options.

Garden City Court consists of five households...  

Care Provided by Garden City Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,499N/A

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.

We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

Contact Garden City Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Allanah Hudson(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (74)

Visiting

  • Open visiting policy

Parking

  • On-site parking available

Garden City Court Reviews (75)

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9.8

Garden City Court has a Review Score of 9.8 (9.820) out of 10, based on 21 reviews in the last 2 years. Over all time Garden City Court has 75 reviews.

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Showing 75 reviews matching selected criteria
Review from Amanda S (Niece of Resident) published on 15 September 2022 Submitted via Postal Card
Overall Experience

My aunt has resided in Garden City Court for two years. On arrival, she was very poorly indeed. Following the care and love provided, she has made remarkable progress. She absolutely loves the home and the magnificent care provided.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Thank you for this lovely review, we are very proud of our care home and it warms our hearts to hear your words. Have a lovely day.

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Review from L A (Daughter of Resident) published on 7 September 2022 Submitted via Website
Overall Experience

So pleased I found Garden City Court. Mum has dementia and her previous care home whilst good wasn't a home away from home which Garden City is. The environment is just the right size on each floor. The staff encourage their residents to treat it as home, from breakfast in their PJs if they so wish to help out. Mum has made friends and is always out in the lounge area joining in and not isolated in her own room, which is great to see. The staff work very hard and are very flexible and helpful whenever I need them. I would recommend it for anyone's loved ones.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Thank you for taking the time to send us this lovely review, we are very proud of our home and hearing these kind words only confirm that we are supporting our amazing residents well. Have a lovely day!

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Review from Beverley C (Resident / Service User) published on 24 November 2021 Submitted via Postal Card
Overall Experience

This is an excellent place to live. Everyone is so helpful and all have a 'can do' attitude. We are treated with so much respect and are cared for twenty-four hours a day. I feel very supported and lucky to be here.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day, and thank you for the review; the team would be happy to hear your comments. Have a lovely day, and do let us know if we can make your loved one's stay more enjoyable.

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Review from Terry W (Son-in-law of Resident) published on 24 November 2021 Submitted via Website
Overall Experience
I was impressed with the setup at Garden City Court right from the first time I looked at the website.
Very rarely do you get such a feeling that a place is right for your loved one and the feeling has grown the longer our involvement has gone on.
The staff and management are amazing and they take all the worry out of a situation that had the potential to be very difficult.

I cannot praise them enough and we will always be grateful.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day and thank you for taking the time to send a review. We are especially proud of Garden City Court and appreciate that you noticed how hardworking and caring our team is towards our residents and their families. Have a lovely day and thank you once again.

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Review from Betty W (Daughter of Resident) published on 24 November 2021 Submitted via Website
Overall Experience
I am so pleased I found this home for my dad.
Management and staff have proved to be invaluable.
Everyone is so helpful and friendly towards myself and Dad and it is great to see him settled here.

Thank you all so much.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day and thank you for taking the time to send us this lovely review. We are thankful that your father has been able to settle in well and the family are pleased with our team. Please let us know if we can assist in any more ways. Have a lovely day and thank you once again.

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Review from Sabrina O (Granddaughter of Resident) published on 4 November 2021 Submitted via Postal Card
Overall Experience

Where do I begin, 200 words is simply not enough... My nan has been here for a number of years now and she is so happy. The care received, on every level, by every member of staff has been consistently phenomenal. Nanna always looks vibrant, beautifully presented and has made great friends. Nanna enjoys the activities, the social opportunity and speaks highly of the staff. Facilities are exceptional, with the surroundings being so welcoming. I literally love being here and would be delighted to volunteer if you ever needed it? Thank you for all you do!

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day and thank you so very much for the kind comments and praises. We are really proud of our care home and continue to strive towards ensuring it is a home away from home to our delightful residents. Regarding the volunteering do speak with the home manager and she can advise you. Have a lovely day!

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Review from A G (Sister-in-law of Resident) published on 1 November 2021 Submitted via Postal Card
Overall Experience

Very friendly efficient staff. Home extremely clean, well decorated. Daily menus and newsletter.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day, and thank you for taking the time to send us a lovely review on our home. We are especially proud of our team at Garden City Court and we are happy to know their kindness was noticed by you. Kindest regards

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Review from M M (Daughter of Resident) published on 22 July 2021 Submitted via Website
Overall Experience

Although my mother only spent a couple of months in Garden City Court, before she sadly passed away, I can't praise the staff and management more. Everyone we met (from the manager to the housekeeping staff) were so kind and helpful. They couldn't do enough to make Mum comfortable and made every effort to make sure that we were kept informed. The home is kept really clean, the food is varied, there are plenty of activities for the residents from gardening and cooking to cocktail making plus there are various outdoor areas for the residents to enjoy. Each resident has a lovely en-suite room with their own front door which can be locked by them if they choose, giving them a sense of ownership and privacy. We are so pleased we choose Garden City Court for Mum and would not hesitate to recommend it to anyone.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day and sincere condolences on losing your mother, she was an amazing woman and from this review we can tell she was deeply loved by her family. Our team would be very happy to hear your words of praise, thank you so much. Take time and recover from your loss and remember you can visit us anytime. Kindest regards,

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Review from L B (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card
Overall Experience

Not been in any rooms, only one visiting room. Very pleased with what I have seen.

Reply from Deborah Yadev, Interim Marketing Manager at Garden City Court

Good day and thank you for taking the time to send us that lovely review. We are very proud of our home and we will continue to make it a home away from home for our lovely residents. Have an amazing day!

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Review from L N (Daughter of Resident) published on 20 January 2021 Submitted via Postal Card
Overall Experience

Since Mum arrived at Garden City Court earlier this year, she has been really well looked after. Although Covid-19 has hit us hard, the staff have done everything they can to lift the spirits of the residents, often sacrificing some of their own free time to make sure the residents are well treated, with compassion and respect in these very challenging times. Mum's wish was to be in this care home and she's very happy there.

Reply from Deborah Yadev, Interim Marketing Manager at Garden City Court
Thank you for the lovely comments, our team are working very hard to ensure your mum and all of our residents are looked after during this pandemic. It has not been easy at times and hearing your comments brings a smile to our faces. I would definitely extend these comments to the team at Garden City Court.

Thank you once again and keep safe!

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Review from Danny M (Son of Resident) published on 6 January 2021 Submitted via Website
Overall Experience

The home has always been a reassuring place for Mum with a real understanding of her needs. During 2020 and the pandemic we have been even more reassured that the management and running of this home is like no other. We've had regular and personal updates, with the team always willing to speak to us about any enquiries we've had. Although lockdown has been hard, we've been able to believe that it has been for the right reasons. We know that Mum has been looked after and we've seen plenty of photos of the efforts the team has made to keep residents entertained. We've received honesty, kindness and a real sense of community in the past year. The change of management the home saw in 2019 is now making a real impact.

Reply from Deborah Yadev, Interim Marketing Manager at Garden City Court

Good afternoon and thank you for the review. It makes us happy to know we are able to support your mum during these times. I will extend your kind comments to the team. Thank you and have a lovely day.

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Review from Keith W (Son-in-law of Resident) published on 23 November 2020 Submitted via Website
Overall Experience

Great care home with caring staff and well-kept facilities and buildings. Lots of activities and good-sized rooms and communal areas. Lots of space for gardening and there's even a lovely roof garden for residents to enjoy.

Reply from Melissa McNeilly, Home Manager, Garden City Court at Garden City Court

Thank you for your lovely review of the home which I will share with the staff.

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Review from Kate H (Daughter of Resident) published on 19 November 2020 Submitted via Website
Overall Experience

Throughout this pandemic (Mar 20-Nov 20 to date) all the staff I have been in contact with either by phone or email and senior leaders using their own phones for me to connect via What's App has been exemplary. Really clear, concise instructions have been sent via email to both my personal and work one as agreed. Procedures were outlined and, were followed throughout the summer. They made time to give my mother access to the iPhone so we could speak especially when her eldest autistic daughter was hospitalised. My mother lost her eldest daughter in late May and due to the Covid 19 situation and the fact the funeral was in Kent, she could not attend. The service was live-streamed to my mother and the carer/s took time out to comfort her. They kept me informed about how she was dealing with this sudden bereavement. My mother had her 90th Birthday in the garden and in turn 3 of us were able to celebrate this with her. They bought her a large bunch of flowers and a balloon.

Reply from Melissa McNeilly, Manager at Garden City Court

Thank you for sharing your review of our home. It is very important to us that not only do we keep our residents safe physically, but that we look after their mental wellbeing as well. I’m so glad we have been able to help your mum through such a difficult time and we will continue to support her the best that we can during these unprecedented times.

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Review from Bill A (Son of Resident) published on 19 November 2020 Submitted via Website
Overall Experience

Mum has been at Garden City Court for 18 months now and this past 8 months has been the most challenging time. Everyone at the home has been so kind and caring, shown great dedication and helped my mum get through this awful time. They have kept her spirits up and provided us with constant updates. As soon as it was possible, we had garden and window visits, keeping everyone safe and I can’t recommend the home enough. Thank you to the home manager and all the team who have taken such a weight off my mind.

Reply from Melissa McNeilly, Manager at Garden City Court

Thank you for your positive review. We feel privileged to be able to keep people safe and spirits high in what has been a difficult year.

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Review from R B (Daughter of Resident) published on 31 March 2020 Submitted via Postal Card
Overall Experience
On amazing party for residents and families that was arranged.
It was so nice to have such a 'normal evening' with my mum and for her be part of it.

As a family member; I appreciate the hard work the staff put in.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City Court

Thank you for this wonderful feedback. At Quantum Care, we are extremely proud of our hard-working, dedicated staff who often go the “extra mile” to please their residents. We are so pleased to hear that you and your mother enjoyed the party and look forward to your company at future events.

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Review from S H (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card
Overall Experience
My mum has been at Garden City Court for a year, and I would rate the care she receives, as excellent!
The staff are so happy and go out of their way to help residents feel loved. The range of activities is wonderful, as are the staff who run them.

I can't thank Garden City Court enough for the wonderful care my mum receives.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City Court

Thank you for this wonderful feedback, especially regarding the high standard of care your mother receives at Garden City Court. Great quality care undoubtedly brings peace of mind for residents’ families, which is so important. We hope your mother will continue to live well at Garden City Court for many years to come.

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Review from C H (Husband of Resident) published on 15 August 2019 Submitted via Postal Card
Overall Experience

Everybody is so kind and helpful.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City Court

Thank you for this kind review. The staff and management will be delighted to hear how happy you and your relative are with the quality of care provided at Garden City Court. We look forward to seeing you again soon.

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Review from Susan P (Daughter of Resident) published on 11 March 2019 Submitted via Website
Overall Experience

My Mum was a resident in this care home for 6 yrs. The care that she received was outstanding. All of the staff treated her with the utmost respect so I would highly recommend this care home.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City Court

Thank you for this wonderful feedback. We are so genuinely pleased to have provided such high quality care for your mother, whilst she lived at Garden City Court, and will pass it onto the home and the hardworking staff there who will appreciate receiving it.

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Review from Paul A (Son of Resident) published on 6 November 2018 Submitted via Postal Card
Overall Experience

Staff are extremely friendly and caring. They are very well trained and have good knowledge of the residents.

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Review from Elizabeth G (Wife of Resident) published on 4 October 2018 Submitted via Postal Card
Overall Experience

My husband has been in Garden City Court for 10 months and has been extremely well looked after. In our experience, the majority of the staff are caring and attentive to the needs of the individual, whom they get to know on a personal level. The head cook came to ask my husband what foods he liked or disliked and made him a beautiful birthday cake. The food is very good and appetising and healthy snacks are offered between meals. The daily activities are varied and suited to both the physically and mentally incapacitated. The home is kept very clean and there is no smell of urine, except sometimes in his bedroom.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City Court

Thank you for you your wonderful review. We really appreciate customers taking time to provide feedback on their experiences. We are sorry to hear of the issue with the bedroom smell and do assure you that we conduct regular checks throughout our home to maintain a beautiful environment for our...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (20) & Events (0)

News
  • 19 May 2026

    On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...

  • 15 Apr 2026

    Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...

  • 20 Jan 2026

    As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...

Upcoming Events

There are no upcoming events for Garden City Court.

Awards / Recognitions (3)

  • 28 Feb 2023Recipient: Garden City Court
  • 30 Jun 2022Recipient: Garden City Court
  • 28 Feb 2020Recipient: Quantum Care Ltd

Accreditations

There are no accreditations posted yet for Garden City Court.

Meet the Team (5)

Allanah Hudson
Allanah HudsonJob Title:Home Manager

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring their home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

Caroline Faulkner
Caroline FaulknerJob Title:Deputy Manager

Caroline has been a Care Manager for over 20 years, firstly in the community and then moving over to Quantum Care 13 years ago. Caroline is currently a Deputy Manager at Garden City Court and specialises in Manual Handling Training and is an End of Life Champion. Caroline is also working towards her NVQ Level 5 in Health and Social Care.

Lucia Angell-Field
Lucia Angell-FieldJob Title:Deputy Home ManagerJoined: 2024

I started my care journey at the age of 18 where I began as a domiciliary care worker, working my way up to deputy home manager. I first started working for Quantum care in 2015 and have been very lucky to have worked in several homes, gaining experience and supporting other colleagues to implement changes to ensure our residents are receiving the best standard of care.

I am passionate about making a difference to our residents lives and getting the quality care they deserve.

Satpal Kambo
Satpal KamboJob Title:Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.

Wendy Dobbs
Wendy DobbsJob Title:Housekeeping Manager

‘I enjoy the versatility of my job role and I enjoy caring for residents and their possessions, it gives me great job satisfaction’ – Wendy Dobbs

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