Garden City Court

Whiteway, off Radburn Way, Letchworth Garden City SG6 2PP
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9.9 68 Reviews
  • Garden City Court, Letchworth Garden City
Garden City Court is a modern, purpose-built care home situated in a quiet residential area. The home features the latest design and equipment to enable people to live as independently as possible, with support from staff where needed.

The home offers a variety of care services for residents including residential and specialist dementia care, as well as a range of short or long-term care options.

Garden City Court consists of five households which benefit from spacious, en-suite bedrooms, open-plan living, as well as an inviting dining area, lounge and multiple relaxation spaces. All bedrooms are fully furnished and feature flat screen televisions, wi-fi connectivity and telephone connection points.

The home's beautifully landscaped garden benefits from a spacious central courtyard with raised flower beds, enabling residents to enjoy a spot of gardening or to simply relax and take in the surroundings.

Residents can also benefit from the Quantum Care Plaza, which features a hair and beauty salon, a shop, and a cinema room. There's also a café, which is the perfect place to spend time with friends and family over tea, coffee and snacks.

An activities co-ordinator within the home plans a range of activities for residents so there is always something interesting to take part in.
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Care Provided by Garden City Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1439

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Garden City Court to find out the exact price for your requirements.

Contact Garden City Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Garden City Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Allanah Hudson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Open visiting policy

Parking

  • On-site parking available

Garden City Court Reviews (68)

9.9

Garden City Court has a Review Score of 9.9 (9.850) out of 10, based on 20 reviews in the last 2 years.
Over all time Garden City Court has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Garden City Court
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Total of 68, showing 41-60
Review from M M (Daughter of Resident) published on 22 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mother only spent a couple of months in Garden City Court, before she sadly passed away, I can't praise the staff and management more. Everyone we met (from the manager to the housekeeping staff) were so kind and helpful. They couldn't do enough to make Mum comfortable and made every effort
to make sure that we were kept informed. The home is kept really clean, the food is varied, there are plenty of activities for the residents from gardening and cooking to cocktail making plus there are various outdoor areas for the residents to enjoy. Each resident has a lovely en-suite room with their own front door which can be locked by them if they choose, giving them a sense of ownership and privacy. We are so pleased we choose Garden City Court for Mum and would not hesitate to recommend it to anyone.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtGood day and sincere condolences on losing your mother, she was an amazing woman and from this review we can tell she was deeply loved by her family. Our team would be very happy to hear your words of praise, thank you so much. Take time and recover from your loss and remember you can visit us anytime. Kindest regards,
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Review from L B (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not been in any rooms, only one visiting room. Very pleased with what I have seen.
Reply from Deborah Yadev, Interim Marketing Manager at Garden City CourtGood day and thank you for taking the time to send us that lovely review. We are very proud of our home and we will continue to make it a home away from home for our lovely residents. Have an amazing day!
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Review from L N (Daughter of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum arrived at Garden City Court earlier this year, she has been really well looked after. Although Covid-19 has hit us hard, the staff have done everything they can to lift the spirits of the residents, often sacrificing some of their own free time to make sure the residents are well treated,
with compassion and respect in these very challenging times. Mum's wish was to be in this care home and she's very happy there.
Reply from Deborah Yadev, Interim Marketing Manager at Garden City CourtThank you for the lovely comments, our team are working very hard to ensure your mum and all of our residents are looked after during this pandemic. It has not been easy at times and hearing your comments brings a smile to our faces. I would definitely extend these comments to the team at Garden City Court.
Thank you once again and keep safe!
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Review from Danny M (Son of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has always been a reassuring place for Mum with a real understanding of her needs. During 2020 and the pandemic we have been even more reassured that the management and running of this home is like no other. We've had regular and personal updates, with the team always willing to speak to us
about any enquiries we've had. Although lockdown has been hard, we've been able to believe that it has been for the right reasons. We know that Mum has been looked after and we've seen plenty of photos of the efforts the team has made to keep residents entertained. We've received honesty, kindness and a real sense of community in the past year. The change of management the home saw in 2019 is now making a real impact.
Reply from Deborah Yadev, Interim Marketing Manager at Garden City CourtGood afternoon and thank you for the review. It makes us happy to know we are able to support your mum during these times. I will extend your kind comments to the team. Thank you and have a lovely day.
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Review from Keith W (Son-in-law of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care home with caring staff and well-kept facilities and buildings. Lots of activities and good-sized rooms and communal areas. Lots of space for gardening and there's even a lovely roof garden for residents to enjoy.
Reply from Melissa McNeilly, Home Manager, Garden City Court at Garden City CourtThank you for your lovely review of the home which I will share with the staff.
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Review from Kate H (Daughter of Resident) published on 19 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout this pandemic (Mar 20-Nov 20 to date) all the staff I have been in contact with either by phone or email and senior leaders using their own phones for me to connect via What's App has been exemplary. Really clear, concise instructions have been sent via email to both my personal and work
one as agreed. Procedures were outlined and, were followed throughout the summer. They made time to give my mother access to the iPhone so we could speak especially when her eldest autistic daughter was hospitalised. My mother lost her eldest daughter in late May and due to the Covid 19 situation and the fact the funeral was in Kent, she could not attend. The service was live-streamed to my mother and the carer/s took time out to comfort her. They kept me informed about how she was dealing with this sudden bereavement. My mother had her 90th Birthday in the garden and in turn 3 of us were able to celebrate this with her. They bought her a large bunch of flowers and a balloon.
Reply from Melissa McNeilly, Manager at Garden City CourtThank you for sharing your review of our home. It is very important to us that not only do we keep our residents safe physically, but that we look after their mental wellbeing as well. I’m so glad we have been able to help your mum through such a difficult time and we will continue to support her the best that we can during these unprecedented times.
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Review from Bill A (Son of Resident) published on 19 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Garden City Court for 18 months now and this past 8 months has been the most challenging time. Everyone at the home has been so kind and caring, shown great dedication and helped my mum get through this awful time. They have kept her spirits up and provided us with constant updates.
As soon as it was possible, we had garden and window visits, keeping everyone safe and I can’t recommend the home enough. Thank you to the home manager and all the team who have taken such a weight off my mind.
Reply from Melissa McNeilly, Manager at Garden City CourtThank you for your positive review. We feel privileged to be able to keep people safe and spirits high in what has been a difficult year.
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Review from R B (Daughter of Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On amazing party for residents and families that was arranged.
It was so nice to have such a 'normal evening' with my mum and for her be part of it.
As a family member; I appreciate the hard work the staff put in.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City CourtThank you for this wonderful feedback. At Quantum Care, we are extremely proud of our hard-working, dedicated staff who often go the “extra mile” to please their residents. We are so pleased to hear that you and your mother enjoyed the party and look forward to your company at future events.
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Review from S H (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Garden City Court for a year, and I would rate the care she receives, as excellent!
The staff are so happy and go out of their way to help residents feel loved. The range of activities is wonderful, as are the staff who run them.
I can't thank Garden City Court enough for the
wonderful care my mum receives.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City CourtThank you for this wonderful feedback, especially regarding the high standard of care your mother receives at Garden City Court. Great quality care undoubtedly brings peace of mind for residents’ families, which is so important. We hope your mother will continue to live well at Garden City Court for many years to come.
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Review from C H (Husband of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody is so kind and helpful.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City CourtThank you for this kind review. The staff and management will be delighted to hear how happy you and your relative are with the quality of care provided at Garden City Court. We look forward to seeing you again soon.
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Review from Susan P (Daughter of Resident) published on 11 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident in this care home for 6 yrs. The care that she received was outstanding. All of the staff treated her with the utmost respect so I would highly recommend this care home.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City CourtThank you for this wonderful feedback. We are so genuinely pleased to have provided such high quality care for your mother, whilst she lived at Garden City Court, and will pass it onto the home and the hardworking staff there who will appreciate receiving it.
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Review from Paul A (Son of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extremely friendly and caring. They are very well trained and have good knowledge of the residents.
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Review from Elizabeth G (Wife of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Garden City Court for 10 months and has been extremely well looked after. In our experience, the majority of the staff are caring and attentive to the needs of the individual, whom they get to know on a personal level. The head cook came to ask my husband what foods he liked or
disliked and made him a beautiful birthday cake. The food is very good and appetising and healthy snacks are offered between meals. The daily activities are varied and suited to both the physically and mentally incapacitated. The home is kept very clean and there is no smell of urine, except sometimes in his bedroom.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City CourtThank you for you your wonderful review. We really appreciate customers taking time to provide feedback on their experiences. We are sorry to hear of the issue with the bedroom smell and do assure you that we conduct regular checks throughout our home to maintain a beautiful environment for our residents to live in.

Birthdays are very important and we always make a special effort to ensure these are memorable and I am pleased that your husband’s birthday cake was a success. I will certainly pass on your kind words of praise to our Chef for her attentiveness and to our lovely care staff who do such a marvellous job looking after our residents.”
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Review from Susan M (Daughter of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was first used as an emergency for my mum when dad was taken into the hospice.
The staff (all of them) have been wonderful with mum, making her comfortable and happy from day one.
All staff are approachable at any time, they keep you informed all the while. Nothing is too much effort for mum.
They even make her different meals if she wants.
Entertainment and activities are second to none.
Overall excellent.
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Review from Margery H (Resident) assisted by family/friend published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly. Activities are good.
Outings are enjoyable. No washing up!
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Review from Nicola A (Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very lucky to be here.
The staff are very helpful and kind and willing to help.
Thank you for your kind help.
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Review from Chris H (Son of Resident) published on 21 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad was cared for very well in respite care at this lovely home. It is clean and welcoming with lots of activities that are well thought out and enjoyable for the residents to feel at home. The caregivers, housekeeping and managers are all attentive and professional whilst caring. Their Facebook
page is a testament to the fabulous activities and get-togethers arranged for the residents to make their stays enjoyable and dignified. Thank you to all the team at Garden City Court.
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Review from Angie S (Daughter of Resident) published on 19 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had a wonderful experience at Garden City Court, he stayed there a couple of times for respite. He had dementia and would always refer to his time there as a holiday. He enjoyed his time there and really bonded with the staff who were so friendly and willing to help with all his needs. He stayed
on Victoria Plum and would attend the day centre during the day. I was provided with photos of activities he had taken part in during his stay which was lovely as I was worried about if he would be ok. I was able to visit him whenever I chose as there wasn't any restrictions on visits. Our whole family was impressed with the care received and for the wonderful time dad had there.
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Review from J F (Wife of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been attending the "Q" club day centre at Garden City Court since early 2018. He seems to enjoy his visits there being usually quite chatty when I return to collect him and he does each week without complaint. The staff always seem to be kind and caring as well as polite and supportive.
However,
I'm not really in a position to choose some of the options below (eg food and management) as my husband has so little memory to tell me what he has done or eaten and I've not experienced them myself. Though I'm tempted to mark all as good or excellent.
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Review from M R (Respite Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care workers were kind and helpful and did their best to meet my needs. At least two of them went beyond their role to be particularly helpful.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City CourtThank you for your feedback, which we very much appreciate. We encourage all our residents to let us know of any concerns they have so that we can resolve these quickly and satisfactorily. We have checked back on records during your stay but cannot find any issues regarding our catering services. We look forward to having you stay in our home again soon.
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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Garden City Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Garden City Court is calculated as follows: ( (201 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 234 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Garden City Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (5)

Allanah

Allanah Hudson

Job Title: Home Manager

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring their home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

Caroline

Caroline Faulkner

Job Title: Deputy Manager

Caroline has been a Care Manager for over 20 years, firstly in the community and then moving over to Quantum Care 13 years ago. Caroline is currently a Deputy Manager at Garden City Court and specialises in Manual Handling Training and is an End of Life Champion. Caroline is also working towards her NVQ Level 5 in Health and Social Care.

Lucia

Lucia Angell-Field

Job Title: Deputy Home Manager Joined: 2024

I started my care journey at the age of 18 where I began as a domiciliary care worker, working my way up to deputy home manager. I first started working for Quantum care in 2015 and have been very lucky to have worked in several homes, gaining experience and supporting other colleagues to implement changes to ensure our residents are receiving the best standard of care.


I am passionate about making a difference to our residents lives and getting the quality care they deserve.

Satpal

Satpal Kambo

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.

Wendy

Wendy Dobbs

Job Title: Housekeeping Manager

‘I enjoy the versatility of my job role and I enjoy caring for residents and their possessions, it gives me great job satisfaction’ – Wendy Dobbs

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