Garden City Court

Whiteway, off Radburn Way, Letchworth Garden City SG6 2PP
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9.9 68 Reviews
  • Garden City Court, Letchworth Garden City
Garden City Court is a modern, purpose-built care home situated in a quiet residential area. The home features the latest design and equipment to enable people to live as independently as possible, with support from staff where needed.

The home offers a variety of care services for residents including residential and specialist dementia care, as well as a range of short or long-term care options.

Garden City Court consists of five households which benefit from spacious, en-suite bedrooms, open-plan living, as well as an inviting dining area, lounge and multiple relaxation spaces. All bedrooms are fully furnished and feature flat screen televisions, wi-fi connectivity and telephone connection points.

The home's beautifully landscaped garden benefits from a spacious central courtyard with raised flower beds, enabling residents to enjoy a spot of gardening or to simply relax and take in the surroundings.

Residents can also benefit from the Quantum Care Plaza, which features a hair and beauty salon, a shop, and a cinema room. There's also a café, which is the perfect place to spend time with friends and family over tea, coffee and snacks.

An activities co-ordinator within the home plans a range of activities for residents so there is always something interesting to take part in.
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Care Provided by Garden City Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1439

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Garden City Court to find out the exact price for your requirements.

Contact Garden City Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Garden City Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Allanah Hudson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Open visiting policy

Parking

  • On-site parking available

Garden City Court Reviews (68)

9.9

Garden City Court has a Review Score of 9.9 (9.850) out of 10, based on 20 reviews in the last 2 years.
Over all time Garden City Court has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Garden City Court
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Total of 68, showing 1-20
Review from Maurson A (Daughter-in-law of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law is looked after very well, with no concerns. Clean and smells lovely all the time. Great staff always helpful.
Reply from John Joannides, Corporate Services at Garden City CourtThank you very much for your review. We're very pleased that you're happy with the care your father is receiving at the home. Your review will mean a lot to the staff in the home.
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Review from Mick W (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find the staff very attentive and caring. The staff in reception are particularly friendly and always make me very welcome. I know my mum particularly enjoys the entertainment and she loves the fact that the carers always have a laugh and a joke with her. I particularly enjoy bringing mum down
to the reception area where we can have a private chat and make a drink and delicious cake!!!
Reply from Debbie Gilard, Head of Corporate Services at Garden City CourtThank you so much for your review. We are so pleased to hear that you find our staff attentive and caring, and that our reception team always makes you feel welcome. It is wonderful to know your mum enjoys the entertainment and the warm, friendly relationships she has with our carers. We are also glad you value the reception area as a comfortable space to spend quality time together, especially with a drink and delicious cake. Thank you again.
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Review from Chris A (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best care home my father has been in 100% happy, great staff. Very clean. Happy in all aspects. 100%
Reply from Debbie Gilard, Head of Corporate Services at Garden City CourtThank you so much for your review. We are delighted to hear that your father is 100% happy and that you have been pleased with the care, cleanliness, and dedication of our staff. Your feedback means a great deal to our whole team and reinforces why we do what we do every day. Thank you for taking the time to share your experience.
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Review from D S (Niece of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First time visiting, what a lovely surprise, nice welcome from the lady at reception. Was taken through to the area where residents were singing and playing instruments, with a wonderful carer, leading the session. Afterwards, had a look around the dining area, where we sat and relaxed, everyone was
so pleasant, nothing was too much trouble. Was shown to her room, which was very personal to her, with photos on the wall of family and personal bits and bobs. The place itself is spotless, safe and secure. Have left there knowing my relative is in safe hands. Thank you.
Reply from Debbie Gilard, Head of Corporate Services at Garden City CourtThank you for your kind feedback. Were delighted to hear that you received a warm welcome and enjoyed seeing our residents taking part in activities. Its lovely to know you felt comfortable in the home and reassured by the environment and care provided. Your comments mean a great deal to our team, and were pleased you left knowing your relative is in safe hands. Thank you for taking the time to share your experience.
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Review from Angela D (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Garden City Court for a two week respite following recommendation by people, myself and my brother know they were'nt wrong. It's a very well run and caring establishment with such friendly staff who make you instantly welcome. Mum said that the care is exemplary and the carers are lovely.
She also enjoyed the many engaging activities. The staff are certainly a credit to this residential home. It's like the people and their attitude who can make a stay a positive one not just the surroundings, which are beautifully clean, homely and most importantly, safe.
Reply from John Joannides, Corporate Services at Garden City CourtThank you for your kind review. We're so pleased that you're happy with the home and the care it provides your mother as well as the activities that are provided. Your review will mean so much to the staff in the home.
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Review from Debra C (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The people who work in this care home are welcoming, kind and friendly. Special shout out tot he lovely Tracey on reception - such an asset to Garden City Court. Lucy one of the carers is lovely as is Sue & Enock on Rose Garden.
Reply from Debbie Gilard, Head of Corporate Services at Garden City CourtThank you so much for your lovely review. Were delighted to hear that you find our team welcoming, kind and friendly it truly means a lot to us.
Were also really pleased that your experience at reception and within Rose Garden has been so positive. Our team works hard to provide a warm, supportive environment, and feedback like yours makes such a difference.
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Review from Amanada B (Daughter of Resident) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very wary about putting mum in a carehome but after a number of falls at home we had to make the decision. We chose Garden City Court and have been so pleased with mums care. The staff are so friendly and lovely to mum, the entertainment is spot on. Mums room is comfortable and cosy, the meals
look tasty and mum is happy and safe it's a joy to pop in and see her and have a coffee and cake together.
Reply from Debbie Gilard, Head of Corporate Services at Garden City CourtThank you so much for sharing your lovely feedback. We understand how big a decision it is to move a loved one into a care home, and we're delighted to hear that your mum has settled in well at Garden City Court. Our team will be so pleased to know their friendliness and care have made such a difference, and that the entertainment, meals and cosy room help your mum feel comfortable and happy. Thank you again for your very kind words.
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Review from Vikki J (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A big thank you to all in Holly Lane that looked after our mum so well. A very clean environment with lots of attention to details. Lovely atmosphere all round. Thanks again.
Reply from John Joannides, Corporate Services at Garden City CourtThank you so much for your kind review. We're so glad you were pleased with the care and the service your mum received at the home.
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Review from S R (Son of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been really pleased with all the staff at Garden City Court. My Mum moved here in March and settled in well. Shortly after moving here, my mum had a fall and broke her hip, the staff have been fully supportive and gone above and beyond to get my Mum settled back in. All in all, very excellent
and reassuring knowing my Mum is in good hands.
Reply from Debbie Gilard, Head of Corporate Services at Garden City CourtThank you for taking the time to share your feedback. We're very pleased to hear that your mum has settled in well at Garden City Court and that our team has been able to support her following her recent fall. It's always our priority to provide a high standard of care and reassurance to both residents and their families, so your comments are greatly appreciated. Thank you for your kind words and your trust in us.
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Review from Cristina B (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and caring staff. Nothing is too much trouble. Good fresh food. Lovely care home. Thank you.
Reply from Debbie Gilard, Head of Corporate Services at Garden City CourtThank you for your kind words We're delighted to hear that you appreciate our caring staff, fresh food, and the warm environment of our home. Providing the best possible care and support is always our priority, and it's wonderful to know that our team's dedication shines through. Your feedback means a lot to us, and we really appreciate you taking the time to share it..
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Review from J M (Daughter of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home - and it really is that, a home. My father, who has Alzheimer's, has been a resident for almost a year and has settled well. The emphasis on 'person-centred care' is evident - my dad is treated as an individual and he's responded really well. The carers supporting him are brilliant
- nothing ever seems to be too much trouble. Residents are encouraged and helped to pursue their interests - and discover new ones - the activity programme is jam-packed and highly varied.
The home manager's door is literally always open, which is reassuring and the team of managers overseeing the units are friendly and approachable.
My father has a dietary requirement and this is no problem for the catering team. I would highly recommend Garden City Court to anyone considering a move to a care home in the area. Have a look at their social media page - it will give you a sense of the lovely atmosphere and all the goings-on. I sleep soundly these days, knowing my dad is genuinely cared for.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City CourtYour feedback means a lot to us! We take great pride in providing personalised care and attention to each resident.
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Review from Lindsey A (Daughter of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident since July 2024, the improvement in her physical health since being a resident here is quite remarkable. The care staff are excellent, they are caring and attentive and got to know my mum well within a matter of weeks. The management has always reacted to my requests promptly
and without fuss. I would recommend Garden City Court without hesitation.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City CourtThank you for recognising the dedication and hard work of our staff. We strive to create a supportive and enriching environment where our residents can thrive.
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Review from Julie L (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has recently passed away and had been a resident of the care home for the past 6 years. I can honestly say her time there was absolutely wonderful. She was very well cared for by the staff who are all very professional and so caring towards the residents.
My mum enjoyed the activities and entertainment
provided at the home. The monthly schedule was always full of great things to do and to join in with.
In her last days there, the dignity and respect they showed my mum and the compassion and support towards my family I will never forget.
Each and every member of staff is absolutely amazing and I can't thank them enough.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City CourtWe truly appreciate your positive feedback! Our dedicated team work tirelessly to ensure that every resident receives the highest quality of care and attention. Your Mum will be dearly missed.
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Review from J C (Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy here I like it when they have parties. I'm looking forward to the summer BBQ it will be so much fun!
I've lived here a long time would never want to go back happy here! And I get to go out when I want.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City CourtThank you so much for your kind words! Providing exceptional care and support to our residents is our top priority.
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Review from A B (Respite Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class care.
Great staff - very helpful and kind.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City CourtThank you so much for your kind words! Providing exceptional care and support to our residents is our top priority.
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Review from A L (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited many care homes in the local and surrounding areas. Garden City Court is by far the most loveliest and welcoming. Since my mother moved in she has thrived, and for the first time in many years my mum has felt happy and secure. My mum has first-class support from their carers, her medical requirements
have been fully assessed, and importantly mum loves the activities, and has come out of her shell in this wonderful community.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City CourtThank you so much for your kind words! Providing exceptional care and support to our residents is our top priority!
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Review from P A (Son-in-law of Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father-in-law decided it was time for him to go into care. Garden City Court has provided a safe and caring environment. He is happy and feels cared for.
The family visits regularly and is always welcome by the staff. We are very happy with the care he receives. We highly recommend Garden City
Court.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City CourtThank you so much for your kind words! Providing exceptional care and support to our residents is our top priority.
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Review from Kim C (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled well into Garden City Court, she always comments that the staff are very friendly and helpful. The staff go out of their way to make residents feel respected and it feels more like a big family at Garden City Court.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City CourtThank you for brightening our day with your kind review! Our team is passionate about making a difference in the lives of our residents!
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Review from Lisa B (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and welcoming from my first connection which was when I phoned up. Appointment to visit was made immediately to suit me - re at the weekend. I knew from the moment I arrived in reception it was the right place for my dad. The care home was very clean and tidy. The rooms are spacious but most
important are the people that work there. They all appear very happy in their work and the environment they work in. They are all very personable with my dad and with relatives. The cost is high but I realise that good staff should be paid fairly.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtYour feedback means a lot to us! We take great pride in providing personalised care and attention to each resident, and we're delighted that you noticed and appreciated the level of care we strive to uphold. Have a wonderful day!
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Review from Toni H (Daughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care! Outstanding staff! Home clean and tidy! Mum very happy here.
Staff go beyond their call of duty to residents to make them comfortable and happy.
Can’t thank staff enough.
Lots of daily plans and entertaining which the residents enjoy which is excellent for their well-being.
Lovely
staff at reception to meet and greet and make you feel comfortable.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtThank you for your comment. The team at Garden City Court will be delighted to hear your feedback!
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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Garden City Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Garden City Court is calculated as follows: ( (201 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 234 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Garden City Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (5)

Allanah

Allanah Hudson

Job Title: Home Manager

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring their home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

Caroline

Caroline Faulkner

Job Title: Deputy Manager

Caroline has been a Care Manager for over 20 years, firstly in the community and then moving over to Quantum Care 13 years ago. Caroline is currently a Deputy Manager at Garden City Court and specialises in Manual Handling Training and is an End of Life Champion. Caroline is also working towards her NVQ Level 5 in Health and Social Care.

Lucia

Lucia Angell-Field

Job Title: Deputy Home Manager Joined: 2024

I started my care journey at the age of 18 where I began as a domiciliary care worker, working my way up to deputy home manager. I first started working for Quantum care in 2015 and have been very lucky to have worked in several homes, gaining experience and supporting other colleagues to implement changes to ensure our residents are receiving the best standard of care.


I am passionate about making a difference to our residents lives and getting the quality care they deserve.

Satpal

Satpal Kambo

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.

Wendy

Wendy Dobbs

Job Title: Housekeeping Manager

‘I enjoy the versatility of my job role and I enjoy caring for residents and their possessions, it gives me great job satisfaction’ – Wendy Dobbs

Frequently Asked Questions about Garden City Court

What types of Care is Garden City Court registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Garden City Court have?

There are 75 Single Rooms.

What are the Facilities & Services at Garden City Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Garden City Court to the centre of Letchworth Garden City?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Garden City Court to verify any information. View our terms and conditions. Garden City Court has an Enhanced Service - more info.