Garden City Court

Whiteway, off Radburn Way, Letchworth Garden City SG6 2PP
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9.9 68 Reviews
  • Garden City Court, Letchworth Garden City
Garden City Court is a modern, purpose-built care home situated in a quiet residential area. The home features the latest design and equipment to enable people to live as independently as possible, with support from staff where needed.

The home offers a variety of care services for residents including residential and specialist dementia care, as well as a range of short or long-term care options.

Garden City Court consists of five households which benefit from spacious, en-suite bedrooms, open-plan living, as well as an inviting dining area, lounge and multiple relaxation spaces. All bedrooms are fully furnished and feature flat screen televisions, wi-fi connectivity and telephone connection points.

The home's beautifully landscaped garden benefits from a spacious central courtyard with raised flower beds, enabling residents to enjoy a spot of gardening or to simply relax and take in the surroundings.

Residents can also benefit from the Quantum Care Plaza, which features a hair and beauty salon, a shop, and a cinema room. There's also a café, which is the perfect place to spend time with friends and family over tea, coffee and snacks.

An activities co-ordinator within the home plans a range of activities for residents so there is always something interesting to take part in.
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Care Provided by Garden City Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1439

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Garden City Court to find out the exact price for your requirements.

Contact Garden City Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Garden City Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Allanah Hudson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Open visiting policy

Parking

  • On-site parking available

Garden City Court Reviews (68)

9.9

Garden City Court has a Review Score of 9.9 (9.850) out of 10, based on 20 reviews in the last 2 years.
Over all time Garden City Court has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Garden City Court
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Total of 68, showing 21-40
Review from John C (Son of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were lucky enough to be given a choice of four different care homes before we settled on Garden City Court. This one is head and shoulders above the others that we saw. Mum is incredibly happy here and we can't fault the level of care. The staff are all just amazing. Friendly, helpful and caring.
They always want what's best for Mum. After eighteen months of Mum being here, I am still amazed at everything they do for the residents here. It's a ten out of ten from me!
Reply from Deborah Yadev, Marketing Manager at Garden City CourtThank you for your comment. The team at Garden City Court are delighted to have Mum stay with us. Wishing you and your family a Happy New Year!
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Review from Hilary C (Daughter-in-law of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent level of care given at all times. Friendly staff. Spotless in all areas. Entertainment is very good. Mother-in-law enjoys her food. Couldn't wish for better care.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtGood day and thank you for this lovely review. We are very proud of our home and the wonderful staff within it. Our residents are always our priority.
Have a lovely day!
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Review from C A (Daughter-in-law of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came for Christmas lunch. Unfortunately, my mother-in-law was too tired to join us but were made to feel very inclusive.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtThank you for your comment and for joining us for our Christmas lunch.
Wishing you a very Merry Christmas!
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Review from Tabitha W (Daughter of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been with Garden City Court since 2019. She is incredibly happy and secure and this is her home now. She has a fantastic relationship with the carers, she is included in the resident's voice and is made to feel valued and supported every moment. The carers are professional, and they are not
only my mum's carers, but they are her friends. The care is gentle, empathetic and kind, my mum is always helped and cared for. The environment is full of fun entertainment, with whole centre events within the home and trips out for afternoon tea and visits to garden centres. Every member of the team goes above and beyond, they are all truly generous professionals with pure altruistic characteristics. This is a truly very special place and I know they care for my mum immensely. I cannot recommend this home enough and I know my mum will support this if you want to ask a resident for their experiences. Thank you to everyone!
Reply from Deborah Yadev, Marketing Manager at Garden City CourtThank you for your comment. The team at Garden City Court are delighted to have your mum stay with us. Wishing you a wonderful day!
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Review from Diane S (Daughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad moved in we found him to be happy and safe. All staff are very helpful, friendly, always having so many fun things to do. Thank you to all the staff.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtThank you for your comment. The team at Garden City Court are delighted to have your Dad stay with us. Wishing you a wonderful day!
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Review from P S (Wife of Resident) published on 21 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was discharged from the hospital to Garden City Court. He is 96, mentally alert but physically frail. Everyone has treated him with respect and did everything possible to help him to settle in and the family were also supported to a sudden change in a much-loved member. Care is first-class;
the kindness shown is wonderful. Cannot fault anything, he is really happy there.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtThank you very much for these kind words about our home, we try our best every day to ensure our residents are treated with the kindness and respect they deserve. Have a lovely day!
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Review from Mark S (Son of Resident) published on 5 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience, Garden City Court is a highly efficient and professionally run care home. The members of staff that I have met have been enthusiastic, caring and highly motivated. I am always greeted with friendly smiles and a warm welcome. My requests for information or assistance in relation to
my father's care and specific needs have always been addressed immediately. Nothing is too much trouble for the team. The care home is extremely clean and well-managed. The highest standard of care is being provided to my father and he is extremely happy in his new surroundings. He is always treated with great respect and dignity. Thank you, Garden City Court, we take great comfort in the knowledge that Dad is safe and well looked after.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtGood day and thank you very much for taking the time to send us this lovely review, it is appreciated. Have a lovely day!
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Review from Maureen H (Resident) assisted by family/friend published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I asked my mum what she liked about the home. She said it's a very happy place to live and the staff are cheerful and always happy to help me. The food is very tasty. She enjoys doing the activities, especially singing. She said her room is always cleaned well and the whole home is cleaned to a high
standard.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtGood day and thank you for the positive comments. These kind words will be relayed to the team at the next handover meeting, it's great feedback for us as a company. Have a lovely day.
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Review from Cliff H (Husband of Resident) assisted by family/friend published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident for approximately 4 years. I am very happy with the care my wife receives and I know she is in good hands. All the carers are extremely friendly and helpful, they always make me and my daughter feel very welcome when we visit. I couldn't wish for a nicer place for my wife
to live. I highly recommend it.
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Review from Linda S (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so glad I chose Garden City Court for Mum. She was reluctant to go into residential care but the staff have been wonderful in helping her settle in.
The care she receives from every member of staff is exemplary. There is such a varied programme of activities in which she has participated in and
enjoyed them all enormously and she is much more alert and chatty, which is great to see. It's been peace of mind for me to know she is being so well looked after. Thank you so much.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtGood day and thank you for taking the time to send us this lovely review. We are very proud of Garden City Court and the staff try their best every day to ensure all of our residents are treated with the love and respect they deserve. Have a lovely day.
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Review from Nicola C (Granddaughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother moved into Garden City Court in July 2022. It was a very difficult time for my grandmother and us as a family. All the staff made us very welcome and turned it into a positive transition, the staff are kind and caring and there are various activities going on for the residents to take
part in.
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Review from C S (Daughter of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is wonderful. The care for my mum has been fabulous.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtThank you very much for the lovely comment, keep well and kind regards.
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Review from I B (Wife of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident since December 2020. Although Covid restrictions have applied for most of his long-term care, we, as a family, have always felt he has received the very best care and support available to meet his needs. Prior to this, he received periods of respite care. At that point,
life was less restricted, and a range of varied activities was in place on a regular basis. As life "opens up", these are being re-introduced, which we feel is a great asset to the care he receives. Throughout the time we have had connections with Garden City Court, staff and management have always been very understanding and supportive of our circumstances.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtThank you very much for this lovely review, it is always a good feeling when one feels appreciated.
Our amazing staff at Garden City Court are trained to the highest standards and we are happy to hear we have been sufficiently supportive of you and the family. If there is ever anything we can do better, let us know now. Have a lovely day.
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Review from Amanda S (Niece of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has resided in Garden City Court for two years. On arrival, she was very poorly indeed. Following the care and love provided, she has made remarkable progress. She absolutely loves the home and the magnificent care provided.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtThank you for this lovely review, we are very proud of our care home and it warms our hearts to hear your words. Have a lovely day.
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Review from L A (Daughter of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased I found Garden City Court. Mum has dementia and her previous care home whilst good wasn't a home away from home which Garden City is. The environment is just the right size on each floor. The staff encourage their residents to treat it as home, from breakfast in their PJs if they so wish
to help out. Mum has made friends and is always out in the lounge area joining in and not isolated in her own room, which is great to see. The staff work very hard and are very flexible and helpful whenever I need them. I would recommend it for anyone's loved ones.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtThank you for taking the time to send us this lovely review, we are very proud of our home and hearing these kind words only confirm that we are supporting our amazing residents well. Have a lovely day!
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Review from Beverley C (Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent place to live. Everyone is so helpful and all have a 'can do' attitude. We are treated with so much respect and are cared for twenty-four hours a day. I feel very supported and lucky to be here.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtGood day, and thank you for the review; the team would be happy to hear your comments. Have a lovely day, and do let us know if we can make your loved one's stay more enjoyable.
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Review from Terry W (Son-in-law of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was impressed with the setup at Garden City Court right from the first time I looked at the website.
Very rarely do you get such a feeling that a place is right for your loved one and the feeling has grown the longer our involvement has gone on.
The staff and management are amazing and they take
all the worry out of a situation that had the potential to be very difficult.
I cannot praise them enough and we will always be grateful.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtGood day and thank you for taking the time to send a review. We are especially proud of Garden City Court and appreciate that you noticed how hardworking and caring our team is towards our residents and their families. Have a lovely day and thank you once again.
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Review from Betty W (Daughter of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased I found this home for my dad.
Management and staff have proved to be invaluable.
Everyone is so helpful and friendly towards myself and Dad and it is great to see him settled here.
Thank you all so much.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtGood day and thank you for taking the time to send us this lovely review. We are thankful that your father has been able to settle in well and the family are pleased with our team. Please let us know if we can assist in any more ways. Have a lovely day and thank you once again.
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Review from Sabrina O (Granddaughter of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where do I begin, 200 words is simply not enough... My nan has been here for a number of years now and she is so happy. The care received, on every level, by every member of staff has been consistently phenomenal. Nanna always looks vibrant, beautifully presented and has made great friends. Nanna enjoys
the activities, the social opportunity and speaks highly of the staff. Facilities are exceptional, with the surroundings being so welcoming. I literally love being here and would be delighted to volunteer if you ever needed it? Thank you for all you do!
Reply from Deborah Yadev, Marketing Manager at Garden City CourtGood day and thank you so very much for the kind comments and praises. We are really proud of our care home and continue to strive towards ensuring it is a home away from home to our delightful residents. Regarding the volunteering do speak with the home manager and she can advise you. Have a lovely day!
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Review from A G (Sister-in-law of Resident) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly efficient staff. Home extremely clean, well decorated. Daily menus and newsletter.
Reply from Deborah Yadev, Marketing Manager at Garden City CourtGood day, and thank you for taking the time to send us a lovely review on our home. We are especially proud of our team at Garden City Court and we are happy to know their kindness was noticed by you. Kindest regards
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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Garden City Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Garden City Court is calculated as follows: ( (201 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 234 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Garden City Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (5)

Allanah

Allanah Hudson

Job Title: Home Manager

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring their home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

Caroline

Caroline Faulkner

Job Title: Deputy Manager

Caroline has been a Care Manager for over 20 years, firstly in the community and then moving over to Quantum Care 13 years ago. Caroline is currently a Deputy Manager at Garden City Court and specialises in Manual Handling Training and is an End of Life Champion. Caroline is also working towards her NVQ Level 5 in Health and Social Care.

Lucia

Lucia Angell-Field

Job Title: Deputy Home Manager Joined: 2024

I started my care journey at the age of 18 where I began as a domiciliary care worker, working my way up to deputy home manager. I first started working for Quantum care in 2015 and have been very lucky to have worked in several homes, gaining experience and supporting other colleagues to implement changes to ensure our residents are receiving the best standard of care.


I am passionate about making a difference to our residents lives and getting the quality care they deserve.

Satpal

Satpal Kambo

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.

Wendy

Wendy Dobbs

Job Title: Housekeeping Manager

‘I enjoy the versatility of my job role and I enjoy caring for residents and their possessions, it gives me great job satisfaction’ – Wendy Dobbs

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