Greenan Manor

I really cannot fault Greenan Manor. The staff I meet when visiting my mother are always polite, friendly and professional. My mother has told me the food for breakfast, lunch and dinner is superb with different choices every day and the standard of care she receives is second to none. The location of the care home is just wonderful overlooking the whole of the bay. The cleanliness of the reception area, corridors, cafes and dining rooms is just perfect.

Greenan Manor is a beautiful home from home, spotlessly clean and well maintained. Being custom-built, the rooms are spacious and have ensuite wet rooms. My mum has been living there for 6 months and her care has been outstanding. Nothing is too much trouble for the staff, who have not only welcomed Mum into the home but have also made us as a family feel like part of their community. The activities for the residents are varied and inclusive, and the choice of meals is good. I can't speak highly enough of the staff who are all so very kind and attentive.

Greenan Manor is a most impressive establishment. Staffed by carers and administrators who have been accordingly kind and attentive to my needs and difficulties, always willing to resolve any problems to my satisfaction. The residents have been welcoming and cheerful, and I have enjoyed participating in the activities with them and the care team.

My aunt has been in Greenan Manor for six weeks respite. She settled in very quickly and has no complaints about anything. The staff are friendly and welcoming and nothing is too much bother. The clients are encouraged to join in the daily activities of which there is a wide variety of choices. Greenan has a very homely feel to it. Extremely happy with all aspects of care given.

On the whole, we have had a positive impression and experience from Greenan Manor. However, my mum cannot walk unaided and has often said she feels forgotten, especially when she was in isolation e.g. last to be taken to the dining room or not taken along for activities. Activities often seem not to take place, staff seem very busy/short-staffed with little time to actually spend with residents. The standard of nursing care has been very good. Communication of visiting rules is sometimes difficult.

Beautifully furnished home in a lovely setting with views of the sea. The rooms are spacious and the facilities are great. Staff very welcoming, friendly and very professional. Very high standard of nursing care. Great choice of menus and excellent quality of meals. My friend could ask for anything and her requests were granted. Very high standard of infection control in these very difficult times.

Mum moved into Greenan Manor in August 2021. A lovely modern home. Spotlessly clean with fantastic views over Ayr Bay and friendly attentive staff. Nothing is too much trouble for them. Comfortable rooms and excellent food. A few days after she moved it was mum's birthday and the staff put on a lovely birthday lunch complete with balloons, cake, wine and music. Mum loved it and said it was the best birthday she'd had in a while! As the home is brand new there are only a few residents just now but as word gets out on how good it is I'm sure this will change.

Delighted with our choice of care home for our aunt. Feels like a 5-star hotel/clean, lovely decor. Staff have been universally lovely, helpful, sensible and a pleasure to deal with. Communication has been good, I feel ‘ kept in the loop’. My aunt seems settled, even although unrealistically, she wants to be in her own home. She is being very well looked after.

The staff are very informative about my mum's condition and if a doctor is required, they will discuss that with us. I find the staff very friendly which reflects the mood of the care home, especially during the Covid pandemic. They are very attentive to my mum's needs and as purpose-built every facility available.

No complaints at all, always made very welcome. The staff are very polite and courteous. Outside the building very attractive, superb location with facilities to sit out in the fresh air and enjoy the view. Gardens in the early stages will look stunning once established. The rooms are very spacious with great toilet and wet room facilities. One criticism the furniture in the bedroom dark and a bit drab.

Staff are very helpful. Telephone facilities are very bad. Telephone cable jack situated on desk - not near bed or chair. Very bad insulation or planning. No part available to connect phone for over 6 weeks, no interest by head office IT in problem. Local staff very helpful. No communal activities organised.

Clean, modern environment. Good food. Caring and helpful staff. Activities - a new home with few residents to date so activities are limited.

Attention from staff is good, and I'm enjoying my meals, the menu is varied so I can choose my favourites. I haven't used many facilities but looking forward to going so.

Apparently, my mother is being treated well and she loves the room and the facilities. She gets on well with the staff and vice versa. She enjoys the meals and the freedom she is given. Also she likes the view and the ability to sit outside in the warm weather.