Heath Lodge Care Home

Nightjar Road, Holt NR25 6GA
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9.7 41 Reviews
  • Heath Lodge Care Home, Holt
Heath Lodge Care Home is located in Holt. The home offers residential care for up to 66 adults.

Boasting a range of facilities including a coffee area, bar area and cinema room, Heath Lodge also offers spacious living and dining areas for residents to relax, socialise and spend time with loved ones during visits.

The dedicated care team will get to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues who are fully trained to ensure their approach is the best for residents living with dementia.

If you'd like to find out more about the home and what they have to offer, the team are happy to help.
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Care Provided by Heath Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1605
  • Self-Funded Residential Dementia Care: from £1605
  • RESPITE Self-Funded Residential Care: from £1605
  • RESPITE Self-Funded Residential Dementia Care: from £1605

At Danforth Care Homes, One Inclusive Fee Covers It All


Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


Here’s what’s included:


All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


Accommodation: A comfortable, private room to call home.


Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.

These prices are only a guideline, please contact Heath Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Hazel Madden (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Private onsite car park

Heath Lodge Care Home Reviews (41)

9.7

Heath Lodge Care Home has a Review Score of 9.7 (9.699) out of 10, based on 30 reviews in the last 2 years.
Over all time Heath Lodge Care Home has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heath Lodge Care Home
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Total of 41, showing 21-40
Review from G W (Son-in-law of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my relative received around her end-of-life period was exemplary. I am a nurse by profession and a retired CQC inspector and specialist professional clinical advisor and would rate the home as outstanding in the areas I observed.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Care Home
Thank you for your lovely review and your comments about how you would rate the care your loved one received. Thank you for taking the time to leave us a review, we are thinking of you and your family…read more
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Review from Wendy B (Daughter-in-law of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home. Mum went into Heath Lodge in December 2023. When we were looking for a care home for Mum, we were very impressed with the support we got from the manager, she came out to Mum's to see what her needs were and that the home could meet them. She supported us every step of the way
in getting Mum a place in the home and is still as supportive now. The staff are very friendly welcoming and supportive, nothing is too much trouble. The resident's care and well-being is always at the forefront in everything they do. All of the staff do an amazing job, it takes special people to do their job, it's hard work but they always have smiles on their faces. Each and every member of staff I have met has been amazing. Thank you all for everything you are doing for Mum.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Care Home
Thank you for your lovely review, your kind words will be shared with the whole team, they all take pride in delivering person-centred care and providing a warm welcoming environment to all relatives…read more
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Review from C S (Wife of Resident) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is like a small hotel, private yet accessible. Staff extra helpful and I feel confident that my husband is well cared for. Great help for me. I've looked after him 24/7 for 5 years. Thank you.
Reply from Max Andrews, Business Support Manager at Heath Lodge Care Home
Thank you for your wonderful review, the team at Heath Lodge strive to provide outstanding care and your review confirms the fantastic work they do. We will ensure your feedback is shared with the…read more
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Review from J R (Wife of Resident) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant building with friendly staff and excellent facilities. Food and drink were exceptional. My husband was in respite care for 2 weeks and I would recommend this nursing home to anyone.
Reply from Max Andrews, Business Support Manager at Heath Lodge Care Home
Thank you for your great review, we are really pleased you were impressed with Heath Lodge and our fantastic facilities. We will ensure your feedback is shared with the whole team. Thank you.
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Review from Amanda D (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad lived at Heath Lodge from the time it opened in February 2023 to August when his needs became too severe for the home to manage and following hospitalisation he was discharged to a nursing home which could meet his needs. The staff at Heath Lodge did their very best for him, really going above
and beyond what was expected in a residential care setting. Had it not been for their efforts my dad would have needed to leave sooner owing to the level of his physical and medical need.
The community nursing team is very thinly stretched and did not always respond in a timely fashion to requests for help. This was beyond the control of Heath Lodge staff but did contribute to the eventual decision to move my dad to a setting with on-site nursing.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Care Home
Thank you for your lovely review, we are so pleased we were able to care for Dad initially and we really hope he is settling into his new home now. The team at Heath Lodge really pride themselves on…read more
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Review from Sarah C (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heath Lodge were absolutely wonderful supporting my mother - and our family - in her final days. The carers and support staff were all so kind, caring, patient - absolutely nothing was too much trouble and they really did make all the difference at a very sad and stressful time.
Heath Lodge is nicely
appointed, well-equipped and very clean. I would highly recommend it. Thank you to all the team there for 'making a difference'.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Care Home
Thank you for your kind words, firstly on behalf of everyone at Danforth Care Homes we are sending our condolences to you and your family and thinking of you all at this extremely sad time. We are so…read more
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Review from Shelley C (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum required care, but in an environment, she felt at home in. We visited Heath Lodge and she liked the newness and the fact she could have a 'suite' in due course. In May she moved in. There were definitely teething problems with regard to staffing numbers and the food left something to be desired
in the early stages but improved as time went on. The home was beautifully furnished and always clean - very important things for my mum. She did eventually get her larger room and it was stunning with lovely views across fields, and with the extra space Mum started to accept it as her home. She developed some good relationships with the longer-term staff, enjoyed the cinema, having her own bird feeder, the coffee mornings and other various events. I do feel there could have been more activities for those without dementia, as she felt many were a little childish. Unfortunately Mum became poorly, and it is here that I can not praise the management enough - amazing care and concern!
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Review from Felicity T (Respite Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Heath Lodge was beautifully furnished but had no recliner chairs. I was post-op knee replacement and needed one, so had to elevate my leg on the bed. The carers were excellent and very kind and I was impressed with their patience and care for those who were confused or had dementia. I was unable to
get to the dining room, so meals were on a tray. My room was at the far end and the food was usually tepid or cold and delivery erratic due to the staff being busy. As a retired RGN of 40 years, I did feel that many dementia patients and their demands rather 'put off' those who were 'compos mentis' and I have heard this said outside in the community, as they can be upsetting and intrusive to those who have not come across this before. I feel they should be separate, with extra staff and different activities.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Care Home
Thank you so much for taking the time to leave a review for us.
We really value your feedback. Firstly, I am sorry you didn’t feel able to come along to the dining room for your meals, we have…read more
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Review from G L (Wife of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was a second visit to Heath Lodge Care Home. My husband was welcomed back by staff. This made him feel very comfortable for his two week stay.
I have booked to return Feb/March '24 for another stay to give me some rest.
The manager is very caring and understanding.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Care Home
Thank you for your wonderful review, we are so pleased both yourself and husband are happy with the care he has received for his 2-week respite stay. We will look forward to seeing you both next year…read more
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Review from M F (Niece of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heath Lodge is a new care home and has been designed to a very good standard with lots of facilities for the residents. Over the last few months with extra staff added the improvement has been very evident. The management and staff go above and beyond the call of duty to look after every one and they
appear to have a great knowledge of every resident. Having both my uncle and aunt at the home has been very challenging for our family and the home. My uncle has dementia and lung cancer and they have really taken care of him including recognising when a stay in hospital was needed. They have tried to work with my aunt for many months trying to get her settled but sadly it was agreed that Heath Lodge was not right for her due to her mental capacity problems. After having my aunt assessed at the hospital it was noted by the professionals that they were amazed at how long she had stayed at the home, this only goes to show how empathetic and caring they have been towards my aunt.
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Review from L C (Relative of Resident) published on 31 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
A relative went for respite care here and in less than 24 hours sustained 2 unwitnessed falls banging his head and sustaining a deep gash on his hand. We ended up in A and E for 11 hours. Whilst this care home advertises for dementia I would stress that they do not have the trained staff to deal with
anything other than mild dementia. This relative should have received more supervision. Also, an assessment was carried out on the telephone without having seen this relative prior to him going there. Heath Lodge looks very nice and is all brand new but I would question the care. In the end, they said they couldn’t meet his needs and refunded the fees.
Reply from Joanna Roberts, Operations Director at Heath Lodge Care Home
I am sorry to hear that you are frustrated with the level of service you feel your relative received at Heath Lodge Care home. A detailed preadmission assessment was completed and your relative…read more
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Review from K W (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a relatively new home with very good hotel-quality design and exceptional impact. The staff levels have been increasing as the resident numbers increase and it has a happy and friendly feel to it. Management and staff are willing to go the extra mile to help with additional care when it is needed
and enjoy being involved in activities and entertainment. This is very reassuring and much appreciated. This has also improved significantly as more staff have been appointed. Some personal things that we might take for granted as their children - like the ability to have a regular bath, chiropody, nails painted and weekly hairdressing have been particularly appreciated. The Heath Lodge team should feel proud of what they have achieved and what they do for a living. Keep it up!
Reply from Jess Blythe, Chief of Staff at Heath Lodge Care Home
Thank you for taking the time to write a lovely review of Heath Lodge. Our passionate, dedicated team work hard every day to ensure our residents and their loved ones feel welcome, comfortable, and…read more
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Review from Janie C (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident at Heath Lodge at the beginning of June this year. It is a very hard decision for a daughter to take regarding her mother's future and ongoing care, however, I knew I had made the right decision for her to live at Heath Lodge from the moment we arrived. There was a warm
welcome as soon as we stepped through the front door and that warmth and genuine kindness from all of the staff is always in evidence. I spend a lot of happy times visiting my mother and chatting with other residents during these visits, sometimes accompanied by my Border Collie, residents and staff alike have become our extended family and for that, I am hugely appreciative.
Reply from Jess Blythe, Chief of Staff at Heath Lodge Care Home
Thank you for taking the time to share feedback with us about your experience so far. Our staff always focus on a person-centred care approach, and it is lovely to read you and your mother have felt…read more
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Review from David P (Husband of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't be happier with the care my wife receives. The home is beautifully designed and furnished to a very high standard, more like a hotel than a care home. The managers are enthusiastic and approachable. The carers, the kitchen, domestic and maintenance staff are all excellent, very caring and
compassionate, with time to talk to residents and visitors.
The meals are varied and a choice is offered with wine if the resident wants it, and drinks and snacks are freely available all day.
Important things like hairdressing, chiropody and nail varnishing all help to maintain the dignity of the residents.
There is a wide range of activities, and in addition, there is a cinema for films, some TV programmes and a morning service from the Parish Church is screened on Sunday mornings.
Visitors are free to visit at any time and are welcome to stay for meals at no extra charge, and there are two 'garden rooms' on the ground floor where visits can take place in private if that is wanted.
Reply from Jess Blythe, Chief of Staff at Heath Lodge Care Home
Thank you for sharing your lovely feedback regarding Heath Lodge. We are extremely proud to have such wonderful facilities our residents can access at their leisure. We are thrilled you have been able…read more
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Review from N C (Resident) assisted by family/friend published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At the beginning of July, I spent two weeks at Heath Lodge (for respite care for my wife) The home is new, well designed and equipped to a very high standard including facilities for many different activities. Everything was well run and the staff were always helpful and cheerful. The food was varied
well cooked and presented attractively. I look forward to another stay at Heath Lodge before too long.
Reply from Meghan Tattersall, Sales and Marketing Manager at Heath Lodge Care Home
Thank you for your lovely review of Heath Lodge Care Home. We're delighted you enjoyed our new, well-equipped facilities, the activities, and the attentive care from our cheerful staff. We are also…read more
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Review from Sue A (Friend of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the last two years I have had experience of many care homes and nursing homes - through elderly family members being in care.
This home is outstanding in every respect and feels more like a quality hotel. the staff are bright and kind and caring and that refelts on the management.
Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care Home
Thank you so much for taking time to submit this review for us. It is always so nice to get feedback, it means a great deal to all for the team.
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Review from Dereck H (Son of Resident) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
it is a brand new home so you would expect everything to be on point. My mothers a resident on respite care, she has been resident for two weeks. All the staff have shown themselves to be professional, courteous and empathetic. Not only to residents but those related and visiting as well.
Carers have
been very quick at picking up the inevitable issues relating to the elderly and dementia-suffering residents. Early days, but overall excellent so far. Thank you.
Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care Home
Your feedback is very important to us. I appreciate you taking the time to feed back on your experience with us so far. Thank you, your comment are great and I know the team will be pleased about you…read more
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Review from B W (Daughter of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heath Lodge Care Home staff have been and continue to be very professional, empathetic and most importantly caring towards our Mother who took up residence early in Feb. Our mother's needs which in the first couple of weeks were very challenging due to the big change of circumstance caused her considerable
angst and upset. During this time every member of the team have showed her compassion and reassurance which has now enabled her to settle well into this very lovely residential home. She is beginning to take part in activities and building relationships with the other lovely residents.
The facilities on offer and flexibility for all residents is excellent, the staff are very caring always putting the needs of the residents first. All members of our family are made welcome when we visit which highlights the home from home, caring environment that the manager and her team have worked hard to deliver.
Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care Home
Thanks for taking the time to post this and for letting us know your thoughts.
It's heartwarming to hear that your family member is now settled with us; and that you can see our residents are at the…read more
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Review from Susan S (Daughter of Resident) published on 17 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heath Lodge is a new care home, I went to visit it before it had opened. Prior to my visit, I was a little concerned that I had no point of reference, this worry was allayed very quickly. It is beautifully set out, with small areas where the residents can sit and feel almost as if they are at home,
nothing like our traditional views of a care home. The rooms are well appointed, all en-suite, the corridors are wide and bright and airy, the dining area is set up more like a lovely restaurant but what really put my mind at rest was talking to the general manager and care manager. Every worry and concern of mine were put to rest, and I had a lot of them. Mum has been living with me for five years. She had become increasingly weak and my cottage was not ideal to manage her. She has mobility problems and a ten-year vascular dementia diagnosis. The transition into care has been effortless, she is very happy and I have absolutely no regrets, the staff are really lovely.
Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care Home
We really appreciate your generous feedback. it's fantastic to hear from relatives that you are very happy with the approach and service we provide. Thank you for taking the time to post this for us.…read more
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Review from Debbie B (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic care home! I attended the opening event thinking we might need future respite care for mum, little did I know we needed that care sooner than expected! From the moment I contacted the manager we have been overwhelmed by the level of care, passion and support for Mum from all the staff,
they are a real credit to the company! Nothing is too much trouble, their attention to detail and interactions with the residents is second to none! Every resident is truly looked after with all their individual needs met in a beautiful homely setting. The cinema room and popcorn machine are an added bonus. Several friends and family have had very different experiences in other care homes, so we were feeling very apprehensive initially, but those feelings disappeared from the moment we dropped Mum off! I really cannot express enough how happy we are with the care being given to mum and also the great communication and support given to our family, thank you it’s very much appreciated!
Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care Home
Thank you so much for your comments. At Heath Lodge we have an amazing team of dedicated staff, who all support the highest standard of care and create the best quality of life for all our residents.…read more
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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Heath Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.699 for Heath Lodge Care Home is calculated as follows: ( (261 Excellents x 5) + (71 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 349 Ratings = 4.699
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heath Lodge Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Hazel

Hazel Madden

Job Title: General Manager Joined: 2023

Hazel has over 20 years of experience working in healthcare. She started her career in adult mental health before finding her true passion in elderly and dementia care. Once she found her passion Hazel was determined to become registered manager of her own home and started taking steps to make this happen.


Hazel with the support of her colleagues began to learn all aspects of becoming a registered manager as well as completing a dementia friends and dementia excellence course.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heath Lodge Care Home to verify any information. View our terms and conditions. Heath Lodge Care Home has an Enhanced Service - more info.