Heath Lodge

Nightjar Road, Holt NR25 6GA
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9.8 54 Reviews
  • Heath Lodge, Holt
Heath Lodge in Holt offers 24-hour residential and dementia care, available on both a permanent and respite basis, along with compassionate end-of-life care.

The experienced and highly trained team are committed to creating a caring, supportive community for residents and their loved ones. Residents can enjoy a range of high-quality facilities, including a café, cinema room, and hair and beauty salon.

Each tastefully decorated bedroom features an en-suite bathroom, while outside, a beautifully landscaped garden provides the perfect setting to relax with family and friends.

Nestled in the North Norfolk countryside and just four miles from the coast, Heath Lodge benefits from a dedicated activities team who organise a varied programme of activities, events, and outings for residents.
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Care Provided by Heath Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1637
  • Self-Funded Residential Dementia Care: from £1637
  • RESPITE Self-Funded Residential Care: from £1737
  • RESPITE Self-Funded Residential Dementia Care: from £1737

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Heath Lodge for full pricing details and T&Cs.

Contact Heath Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Heath Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hazel Madden (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Private onsite car park

Heath Lodge Reviews (54)

9.8

Heath Lodge has a Review Score of 9.8 (9.797) out of 10, based on 34 reviews in the last 2 years.
Over all time Heath Lodge has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heath Lodge
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Review from Carol W (Niece of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I worked for the Council in quality monitoring of care homes for older people. I have worked with numerous care homes to improve their quality and safety of their services.
Heath Lodge is purpose built and the facilities are excellent, the rooms are furnished to a high standard as are the dining and
lounge areas. Everywhere is always spotlessly clean and very well maintained.
All staff are professional friendly and very approachable.
You always get a warm welcome when visiting, I visit most days, and at different times. I always feel at home and I feel I'm visiting my aunt at home not in a home.
The quality and safety of care my aunt receives is excellent, all her needs are met, she is treated with dignity and respect, she is happy and content. I cannot praise the care staff enough.
I have observed wonderful interactions between residents and staff not just occasionally but continually. Staff put residents at the heart of what they do.
This is one of the best care homes I have visited.
Reply from Jan Gibbs, Regional Manager at Heath Lodge Thank you for taking the time to complete this review of our home. The team work tirelessly to provide and best care and service to all our residents, families and friends. We always value everyone's feedback as it helps us to ensure and maintain the best care and service. I am so pleased to hear your Aunt has settled and you are both happy with the care being given. I will certainly pass this onto the team.
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Review from E M (Friend of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall Heath Lodge Care Home provides a comfortable home with lots of interesting facilities which I feel would be used more if offers of help to attend for those less mobile (2 wheelchair users were left at the end of an activity for approximately 45 minutes before being picked up). Morning coffee
and afternoon tea/coffee often late and sometimes missed. Care varies, some rough and unfriendly. Food/meals delivered to rooms cold and not edible.
Reply from jan gibbs, Regional Manager at Heath Lodge I would like to thank you for your feedback which we take very seriously. It is disappointing to read and that our standards were not as we would expect when you visited. We will of course investigate this to ensure we continue to provide the very best care and service.
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Review from Alison T (Daughter-in-law of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely impressed with the care that the staff are providing for my father-in-law who has late stage dementia. Due to his dementia, it has taken a while for him to settle in and understand where he is and why he is there. All staff have been unfailingly kind and helpful towards my father-in-law
and also to my husband and I in making the transition from home to Heath Lodge Care Home. They have been proactive in making suggestions to help him settle in as well as about his various health needs. It is a huge relief to know that he is safe and so well cared for.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Thank you for your lovely review, I am so pleased Heath Lodge have been able to support your father-in-Law with his transition into care and he is now settled at Heath Lodge. The whole team pride themselves on delivering outstanding care and your review confirms the fantastic work the whole team do. Thank you.
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Review from Joanna W (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience at Heath lodge Care Home was excellent. The team where so supportive to me when my father was unwell and spent some time at Heath Lodge.
Nothing was too much trouble and my father was very happy there and recovered extremely well and is now at home. I cannot rate the care home higher.
I am so grateful for all they did.
Reply from Jan Gibbs, Regional Manager at Heath Lodge Thank you so much for taking the time to tell us of your experience of the care and support you and your father received whilst your father spent sometime recovering in Heath Lodge. I am so pleased to hear that your father was very happy and had recovered well. I will ensure that the team are made aware of your feedback.
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Review from Rob D (Son-in-law of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been hugely impressed with the accommodation and particularly the kind and caring staff. From June onwards the support and care offered has been exceptional- such a weight off our shoulders knowing Mum is in such good hands.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Thank you for your wonderful review. I am so pleased mum has settled in so well at Heath Lodge. Thank you for your kind words about the team, I will ensure your feedback is shared with them. Thank you.
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Review from D G (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been extremely well cared for by staff who showed kindness in all their interactions with her. My mother grew fond of many staff members. I felt supported by them. The management has been open to suggestions and has offered regular reviews of her care plan as her needs changed. In addition,
they offered a welcome to visiting family and communicated with us when appropriate. They were also caring and in touch with health professionals when necessary. Overall excellent.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Thank you for your lovely review, I am so pleased you were so happy with the care. The whole team pride themselves on delivering outstanding care and your review confirms the fantastic work the whole team does. Thank you.
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Review from P R (Wife of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in the home for a short while, he was well supported by the caring staff. I joined him for lunch and the lunch served was wonderful and very tasty. This is more like a 5-star hotel and the management and staff went above and beyond to make my husband feel comfortable.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Thank you for your wonderful review. I am so pleased you enjoyed dining with your husband at Heath Lodge. Thank you for your kind words about our wonderful team, they all pride themselves on delivering outstanding care and offering a warm and friendly environment for both residents and their loved ones.
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Review from S M (Wife of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband stayed here for two weeks respite. Very pleased with the care he received and the staff were always friendly and approachable. He was made to feel at home and especially enjoyed the activities and cinema.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Thank you for your wonderful review, I am so pleased your husband enjoyed his respite stay at Heath Lodge, the team at Heath Lodge prides themselves on offering a warm and welcoming environment for both residents and their loved ones, and your review confirms the fantastic work they all do. I am pleased your husband enjoyed the activity programme Heath Lodge has to offer including the cinema. Please do not hesitate to contact us again if we can be of any help in the future. Thank you. Amy
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Review from F P (Niece of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent overall. My uncle looks stronger and healthier and because of the sensitive way Heath Lodge can be structured, has enjoyed meeting new people and making friendships.
Senior managers always respond.
Our only area of improvement is that supper is served an hour too early, probably for shift
patterns.
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Review from S T (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been really happy with the care my parents have here. Since my parents moved to Heath Lodge in the summer of 2023, my reflection is that the quality of the carers is paramount. They are the most important element. in the autumn this was really good. It is still good because some the those carers
are still there, retaining excellent staff should be a priority.
I do think the food could be better, it is nutritious but overlooked. I have noticed my father needs an exercise program to keep fit, losing muscle mass because of a lack of activities and stimulation.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Thank you for your review. I am pleased you are happy with the care your parents are receiving at Heath Lodge. We have taken your feedback on board around the areas you feel we could improve on and I can confirm Heath Lodge does provide a range of activities including exercises which all residents are welcome to join. Our menus are reviewed regularly and are based on feedback from our residents to ensure all our meals are balanced and nutritious, while also catering to special diets. Our menus have recently been given the stamp of approval from both a dietitian and nutritionist.
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Review from Jane H (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a paramedic on a call-out who mentioned Heath Lodge to me. My Mum had done incredibly well living in her own home with support to the age of 100, she was however now in need of more help. Searching for a suitable home is not without its stresses, so consequently this recommendation from the visiting
medic spoke volumes.
On contacting Heath Lodge their response was positive, supportive and very reassuring. It is a lovely modern home with spacious areas, easily accessible facilities and comfortable en-suite bedrooms. It was also a welcome surprise to find a care home designed around both the residents and their families, which feels, and is inclusive.
Most important of all it is staffed by a very kind and caring team of professionals who go above and beyond, nothing was ever too much trouble, and I shall be forever grateful that Mum was able to end her days being cared for in such a lovely safe environment.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Thank you for your wonderful review regarding the care your mum received at Heath Lodge, the whole team prides itself on delivering person-centred care to all residents and your review confirms the fantastic work they all do. Thinking of you and your family at this very difficult time.
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Review from D B (Respite Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
4/52 respite care following a period of hospital admission for investigation. The staff are very nice and caring and one is well looked after. Uniforms for nursing staff vary in blue - more colour for senior staff.
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Review from Pete L (Son of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a serious car accident, my parents reluctantly agreed to a two-week stay at Heath Lodge to help with their recuperation. We were extremely grateful to the manager and the team for admitting them at such short notice and have been delighted with the care and support they received. Despite their
reservations as young-at-heart 80-somethings, my parents settled in extremely quickly and have had a wonderful stay. The facility is modern, light, quiet and warm. The rooms are well-equipped and comfortable.
My parents love the food and have found the staff cheerful, friendly and incredibly hard-working. Nothing is too much trouble and that goes for visitors too. It is no small way due to Heath Lodge that my parents are recovering well and will soon be back home, we can't thank the team enough.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Thank you for your wonderful review, it was an absolute pleasure welcoming your parents into Heath Lodge. We are so pleased they settled well and got the well needed rest they both needed. Please do not hesitate to contact us in the future if you require care for them. We wish them both all the best for the future and hope they continue recovering well.
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Review from J B (Husband of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife feels she is in a secure environment. Her needs are being met and her opinions are listened to. Overall a good experience with excellent carers. The ability to entertain family and friends to meals is particularly appreciated.
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Review from G W (Son-in-law of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my relative received around her end-of-life period was exemplary. I am a nurse by profession and a retired CQC inspector and specialist professional clinical advisor and would rate the home as outstanding in the areas I observed.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Thank you for your lovely review and your comments about how you would rate the care your loved one received. Thank you for taking the time to leave us a review, we are thinking of you and your family at this difficult time.
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Review from Wendy B (Daughter-in-law of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home. Mum went into Heath Lodge in December 2023. When we were looking for a care home for Mum, we were very impressed with the support we got from the manager, she came out to Mum's to see what her needs were and that the home could meet them. She supported us every step of the way
in getting Mum a place in the home and is still as supportive now. The staff are very friendly welcoming and supportive, nothing is too much trouble. The resident's care and well-being is always at the forefront in everything they do. All of the staff do an amazing job, it takes special people to do their job, it's hard work but they always have smiles on their faces. Each and every member of staff I have met has been amazing. Thank you all for everything you are doing for Mum.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Thank you for your lovely review, your kind words will be shared with the whole team, they all take pride in delivering person-centred care and providing a warm welcoming environment to all relatives and visitors and your review confirms the fantastic work they all do. Thank you.
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Review from C S (Wife of Resident) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is like a small hotel, private yet accessible. Staff extra helpful and I feel confident that my husband is well cared for. Great help for me. I've looked after him 24/7 for 5 years. Thank you.
Reply from Max Andrews, Business Support Manager at Heath Lodge Thank you for your wonderful review, the team at Heath Lodge strive to provide outstanding care and your review confirms the fantastic work they do. We will ensure your feedback is shared with the whole team. Thank you.
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Review from J R (Wife of Resident) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant building with friendly staff and excellent facilities. Food and drink were exceptional. My husband was in respite care for 2 weeks and I would recommend this nursing home to anyone.
Reply from Max Andrews, Business Support Manager at Heath Lodge Thank you for your great review, we are really pleased you were impressed with Heath Lodge and our fantastic facilities. We will ensure your feedback is shared with the whole team. Thank you.
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Review from Amanda D (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad lived at Heath Lodge from the time it opened in February 2023 to August when his needs became too severe for the home to manage and following hospitalisation he was discharged to a nursing home which could meet his needs. The staff at Heath Lodge did their very best for him, really going above
and beyond what was expected in a residential care setting. Had it not been for their efforts my dad would have needed to leave sooner owing to the level of his physical and medical need.
The community nursing team is very thinly stretched and did not always respond in a timely fashion to requests for help. This was beyond the control of Heath Lodge staff but did contribute to the eventual decision to move my dad to a setting with on-site nursing.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Thank you for your lovely review, we are so pleased we were able to care for Dad initially and we really hope he is settling into his new home now. The team at Heath Lodge really pride themselves on delivering person-centred care and your review confirms the fantastic work they do. Thank you
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Review from Sarah C (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heath Lodge were absolutely wonderful supporting my mother - and our family - in her final days. The carers and support staff were all so kind, caring, patient - absolutely nothing was too much trouble and they really did make all the difference at a very sad and stressful time.
Heath Lodge is nicely
appointed, well-equipped and very clean. I would highly recommend it. Thank you to all the team there for 'making a difference'.
Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Thank you for your kind words, firstly on behalf of everyone at Danforth Care Homes we are sending our condolences to you and your family and thinking of you all at this extremely sad time. We are so pleased we were able to support Mum and you as a family and take some of the stress away. Thank you.
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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.797 for Heath Lodge is calculated as follows: ( (335 Excellents x 5) + (54 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 403 Ratings = 4.797
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heath Lodge is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

Meet the Team (1)

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Hazel Madden

Job Title: Home Manager Joined: 2023

I have over 20 years of experience working in healthcare. I started my career in adult mental health before finding my true passion in elderly and dementia care. Once I found my passion, I was determined to become a registered manager of my own home and started taking steps to make this happen. With the support of my colleagues, I began to learn all aspects of becoming a registered manager as well as completing a dementia friends and dementia excellence course.

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