Heath Lodge

My mum relocated to Heath Lodge following a hip replacement. From the first day I found the care to spot on. She needs quite a bit of personal care assistance which is provided with great care and respect. It takes skill and patience to do this without causing distress. Mum has quite bad dementia although she has great humour about her. However they are well able to deal with quirky conversations. Oh, and they make a great cup of tea - essential for mum!

The experience of visiting Heath Lodge was excellent. This very much includes the combination of both carers and residents. Along with the environment, location and space - Indoors and out. During a visit over many days, the experiences was one of harmony, perhaps uniquely found within a holistic elderly care environment. The kindness, compassion and communication of staff was very apparent and appreciated. The home is modern, new and designed with much deep consideration for its users. It felt closer to a comfortable retreat with well designed rooms and communal spaces located around an outdoor space with excellent potential. New trees, blooms and accessible flower beds are a continuous process, informed and inspired by residents ideas. Sitting out in the sun you'd be forgiven for thinking you were enjoying a holiday. Restorative respite at its best. I left feeling confident family thrive at Heath Lodge

There were no managers available over the weekends which is very surprising

I can now say, without a shadow of a doubt that Heath Lodge is an absolutely fantastic Care Home in my opinion. I visit my mother a couple of times a week and after the initial settling in period, which is always tricky with dementia, she is now very happy. All of the staff are friendly, caring, polite and calm, they seem to genuinely care and know every resident well. The meals are delicious and mum always clears her plate (as do I when I join her for lunch!). There are daily activities which are varied and stimulating. The bedrooms are beautiful, my mother's has a door onto the enclosed garden which she loves. I genuinely can not fault this place and rave about it to my friends. It is such a relief to know my mum can spend the rest of her life in such a luxurious Home.

My father's dementia and occasional falls were making his ability to stay at home tremendously concerning. He moved into Heath Lodge and it was immediately obvious that this was the best place for him. The staff have been brilliantly understanding right from the initial meeting through to the present. My father has found it hard to settle but this is by no means a reflection on the staff. His dementia does not allow him to recall any of the reasons for him being there as his short term memory is horrendous. However the continual reassurance and care that he receives from the staff along with strategies from the Manager have helped ease him into his new surroundings. Furthermore the constant awareness of health issues as they arise has also given me total peace of mind. They are very attuned to the needs of residents with the very many forms that dementia presents and the interaction is always suited to that individual residents needs. Very happy with what they do for us, thank you all.

This is one of the best care homes I have visited.

Overall Heath Lodge Care Home provides a comfortable home with lots of interesting facilities which I feel would be used more if offers of help to attend for those less mobile (2 wheelchair users were left at the end of an activity for approximately 45 minutes before being picked up). Morning coffee and afternoon tea/coffee often late and sometimes missed. Care varies, some rough and unfriendly. Food/meals delivered to rooms cold and not edible.

I have been extremely impressed with the care that the staff are providing for my father-in-law who has late stage dementia. Due to his dementia, it has taken a while for him to settle in and understand where he is and why he is there. All staff have been unfailingly kind and helpful towards my father-in-law and also to my husband and I in making the transition from home to Heath Lodge Care Home. They have been proactive in making suggestions to help him settle in as well as about his various health needs. It is a huge relief to know that he is safe and so well cared for.

Nothing was too much trouble and my father was very happy there and recovered extremely well and is now at home. I cannot rate the care home higher. I am so grateful for all they did.

We have been hugely impressed with the accommodation and particularly the kind and caring staff. From June onwards the support and care offered has been exceptional- such a weight off our shoulders knowing Mum is in such good hands.

My mother has been extremely well cared for by staff who showed kindness in all their interactions with her. My mother grew fond of many staff members. I felt supported by them. The management has been open to suggestions and has offered regular reviews of her care plan as her needs changed. In addition, they offered a welcome to visiting family and communicated with us when appropriate. They were also caring and in touch with health professionals when necessary. Overall excellent.

My husband was in the home for a short while, he was well supported by the caring staff. I joined him for lunch and the lunch served was wonderful and very tasty. This is more like a 5-star hotel and the management and staff went above and beyond to make my husband feel comfortable.

My husband stayed here for two weeks respite. Very pleased with the care he received and the staff were always friendly and approachable. He was made to feel at home and especially enjoyed the activities and cinema.

Our only area of improvement is that supper is served an hour too early, probably for shift patterns.

I do think the food could be better, it is nutritious but overlooked. I have noticed my father needs an exercise program to keep fit, losing muscle mass because of a lack of activities and stimulation.

Most important of all it is staffed by a very kind and caring team of professionals who go above and beyond, nothing was ever too much trouble, and I shall be forever grateful that Mum was able to end her days being cared for in such a lovely safe environment.

4/52 respite care following a period of hospital admission for investigation. The staff are very nice and caring and one is well looked after. Uniforms for nursing staff vary in blue - more colour for senior staff.

My parents love the food and have found the staff cheerful, friendly and incredibly hard-working. Nothing is too much trouble and that goes for visitors too. It is no small way due to Heath Lodge that my parents are recovering well and will soon be back home, we can't thank the team enough.

My wife feels she is in a secure environment. Her needs are being met and her opinions are listened to. Overall a good experience with excellent carers. The ability to entertain family and friends to meals is particularly appreciated.

The care my relative received around her end-of-life period was exemplary. I am a nurse by profession and a retired CQC inspector and specialist professional clinical advisor and would rate the home as outstanding in the areas I observed.