Heath Lodge

My wife feels she is in a secure environment. Her needs are being met and her opinions are listened to. Overall a good experience with excellent carers. The ability to entertain family and friends to meals is particularly appreciated.

The care my relative received around her end-of-life period was exemplary. I am a nurse by profession and a retired CQC inspector and specialist professional clinical advisor and would rate the home as outstanding in the areas I observed.

A wonderful care home. Mum went into Heath Lodge in December 2023. When we were looking for a care home for Mum, we were very impressed with the support we got from the manager, she came out to Mum's to see what her needs were and that the home could meet them. She supported us every step of the way in getting Mum a place in the home and is still as supportive now. The staff are very friendly welcoming and supportive, nothing is too much trouble. The resident's care and well-being is always at the forefront in everything they do. All of the staff do an amazing job, it takes special people to do their job, it's hard work but they always have smiles on their faces. Each and every member of staff I have met has been amazing. Thank you all for everything you are doing for Mum.

The care home is like a small hotel, private yet accessible. Staff extra helpful and I feel confident that my husband is well cared for. Great help for me. I've looked after him 24/7 for 5 years. Thank you.

Very pleasant building with friendly staff and excellent facilities. Food and drink were exceptional. My husband was in respite care for 2 weeks and I would recommend this nursing home to anyone.

The community nursing team is very thinly stretched and did not always respond in a timely fashion to requests for help. This was beyond the control of Heath Lodge staff but did contribute to the eventual decision to move my dad to a setting with on-site nursing.

Heath Lodge is nicely appointed, well-equipped and very clean. I would highly recommend it. Thank you to all the team there for 'making a difference'.

My mum required care, but in an environment, she felt at home in. We visited Heath Lodge and she liked the newness and the fact she could have a 'suite' in due course. In May she moved in. There were definitely teething problems with regard to staffing numbers and the food left something to be desired in the early stages but improved as time went on. The home was beautifully furnished and always clean - very important things for my mum. She did eventually get her larger room and it was stunning with lovely views across fields, and with the extra space Mum started to accept it as her home. She developed some good relationships with the longer-term staff, enjoyed the cinema, having her own bird feeder, the coffee mornings and other various events. I do feel there could have been more activities for those without dementia, as she felt many were a little childish. Unfortunately Mum became poorly, and it is here that I can not praise the management enough - amazing care and concern!

Heath Lodge was beautifully furnished but had no recliner chairs. I was post-op knee replacement and needed one, so had to elevate my leg on the bed. The carers were excellent and very kind and I was impressed with their patience and care for those who were confused or had dementia. I was unable to get to the dining room, so meals were on a tray. My room was at the far end and the food was usually tepid or cold and delivery erratic due to the staff being busy. As a retired RGN of 40 years, I did feel that many dementia patients and their demands rather 'put off' those who were 'compos mentis' and I have heard this said outside in the community, as they can be upsetting and intrusive to those who have not come across this before. I feel they should be separate, with extra staff and different activities.

The manager is very caring and understanding.

Heath Lodge is a new care home and has been designed to a very good standard with lots of facilities for the residents. Over the last few months with extra staff added the improvement has been very evident. The management and staff go above and beyond the call of duty to look after every one and they appear to have a great knowledge of every resident. Having both my uncle and aunt at the home has been very challenging for our family and the home. My uncle has dementia and lung cancer and they have really taken care of him including recognising when a stay in hospital was needed. They have tried to work with my aunt for many months trying to get her settled but sadly it was agreed that Heath Lodge was not right for her due to her mental capacity problems. After having my aunt assessed at the hospital it was noted by the professionals that they were amazed at how long she had stayed at the home, this only goes to show how empathetic and caring they have been towards my aunt.

A relative went for respite care here and in less than 24 hours sustained 2 unwitnessed falls banging his head and sustaining a deep gash on his hand. We ended up in A and E for 11 hours. Whilst this care home advertises for dementia I would stress that they do not have the trained staff to deal with anything other than mild dementia. This relative should have received more supervision. Also, an assessment was carried out on the telephone without having seen this relative prior to him going there. Heath Lodge looks very nice and is all brand new but I would question the care. In the end, they said they couldn’t meet his needs and refunded the fees.

This is a relatively new home with very good hotel-quality design and exceptional impact. The staff levels have been increasing as the resident numbers increase and it has a happy and friendly feel to it. Management and staff are willing to go the extra mile to help with additional care when it is needed and enjoy being involved in activities and entertainment. This is very reassuring and much appreciated. This has also improved significantly as more staff have been appointed. Some personal things that we might take for granted as their children - like the ability to have a regular bath, chiropody, nails painted and weekly hairdressing have been particularly appreciated. The Heath Lodge team should feel proud of what they have achieved and what they do for a living. Keep it up!

Visitors are free to visit at any time and are welcome to stay for meals at no extra charge, and there are two 'garden rooms' on the ground floor where visits can take place in private if that is wanted.

At the beginning of July, I spent two weeks at Heath Lodge (for respite care for my wife) The home is new, well designed and equipped to a very high standard including facilities for many different activities. Everything was well run and the staff were always helpful and cheerful. The food was varied well cooked and presented attractively. I look forward to another stay at Heath Lodge before too long.

This home is outstanding in every respect and feels more like a quality hotel. the staff are bright and kind and caring and that refelts on the management.

Carers have been very quick at picking up the inevitable issues relating to the elderly and dementia-suffering residents. Early days, but overall excellent so far. Thank you.

The facilities on offer and flexibility for all residents is excellent, the staff are very caring always putting the needs of the residents first. All members of our family are made welcome when we visit which highlights the home from home, caring environment that the manager and her team have worked hard to deliver.

Heath Lodge is a new care home, I went to visit it before it had opened. Prior to my visit, I was a little concerned that I had no point of reference, this worry was allayed very quickly. It is beautifully set out, with small areas where the residents can sit and feel almost as if they are at home, nothing like our traditional views of a care home. The rooms are well appointed, all en-suite, the corridors are wide and bright and airy, the dining area is set up more like a lovely restaurant but what really put my mind at rest was talking to the general manager and care manager. Every worry and concern of mine were put to rest, and I had a lot of them. Mum has been living with me for five years. She had become increasingly weak and my cottage was not ideal to manage her. She has mobility problems and a ten-year vascular dementia diagnosis. The transition into care has been effortless, she is very happy and I have absolutely no regrets, the staff are really lovely.

What a fantastic care home! I attended the opening event thinking we might need future respite care for mum, little did I know we needed that care sooner than expected! From the moment I contacted the manager we have been overwhelmed by the level of care, passion and support for Mum from all the staff, they are a real credit to the company! Nothing is too much trouble, their attention to detail and interactions with the residents is second to none! Every resident is truly looked after with all their individual needs met in a beautiful homely setting. The cinema room and popcorn machine are an added bonus. Several friends and family have had very different experiences in other care homes, so we were feeling very apprehensive initially, but those feelings disappeared from the moment we dropped Mum off! I really cannot express enough how happy we are with the care being given to mum and also the great communication and support given to our family, thank you it’s very much appreciated!