Heath Lodge Care Home

Nightjar Road, Holt NR25 6GA
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9.8 44 Reviews
  • Heath Lodge Care Home, Holt
Heath Lodge in Holt offers 24-hour residential and dementia care, available on both a permanent and respite basis, along with compassionate end-of-life care.

The experienced and highly trained team are committed to creating a caring, supportive community for residents and their loved ones. Residents can enjoy a range of high-quality facilities, including a café, cinema room, and hair and beauty salon.

Each tastefully decorated bedroom features an en-suite bathroom, while outside, a beautifully landscaped garden provides the perfect setting to relax with family and friends.

Nestled in the North Norfolk countryside and just four miles from the coast, Heath Lodge benefits from a dedicated activities team who organise a varied programme of activities, events, and outings for residents.
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Care Provided by Heath Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1605
  • Self-Funded Residential Dementia Care: from £1605
  • RESPITE Self-Funded Residential Care: from £1605
  • RESPITE Self-Funded Residential Dementia Care: from £1605

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Heath Lodge Care Home to find out the exact price for your requirements.

Contact Heath Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Heath Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hazel Madden (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Private onsite car park

Heath Lodge Care Home Reviews (44)

9.8

Heath Lodge Care Home has a Review Score of 9.8 (9.751) out of 10, based on 27 reviews in the last 2 years.
Over all time Heath Lodge Care Home has 44 reviews.

Overall Experience
  • 35
  • 7
  • 1
  • 0
  • 1
Date Published
  • 44
  • 3
  • 9
  • 25
  • 19
Reviewer Connection to Heath Lodge Care Home
  • 16
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 44, showing 41-44
Review from B W (Daughter of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heath Lodge Care Home staff have been and continue to be very professional, empathetic and most importantly caring towards our Mother who took up residence early in Feb. Our mother's needs which in the first couple of weeks were very challenging due to the big change of circumstance caused her considerable
angst and upset. During this time every member of the team have showed her compassion and reassurance which has now enabled her to settle well into this very lovely residential home. She is beginning to take part in activities and building relationships with the other lovely residents.
The facilities on offer and flexibility for all residents is excellent, the staff are very caring always putting the needs of the residents first. All members of our family are made welcome when we visit which highlights the home from home, caring environment that the manager and her team have worked hard to deliver.
Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care HomeThanks for taking the time to post this and for letting us know your thoughts.
It's heartwarming to hear that your family member is now settled with us; and that you can see our residents are at the centre of everything we do.
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Review from Susan S (Daughter of Resident) published on 17 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heath Lodge is a new care home, I went to visit it before it had opened. Prior to my visit, I was a little concerned that I had no point of reference, this worry was allayed very quickly. It is beautifully set out, with small areas where the residents can sit and feel almost as if they are at home,
nothing like our traditional views of a care home. The rooms are well appointed, all en-suite, the corridors are wide and bright and airy, the dining area is set up more like a lovely restaurant but what really put my mind at rest was talking to the general manager and care manager. Every worry and concern of mine were put to rest, and I had a lot of them. Mum has been living with me for five years. She had become increasingly weak and my cottage was not ideal to manage her. She has mobility problems and a ten-year vascular dementia diagnosis. The transition into care has been effortless, she is very happy and I have absolutely no regrets, the staff are really lovely.
Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care HomeWe really appreciate your generous feedback. it's fantastic to hear from relatives that you are very happy with the approach and service we provide. Thank you for taking the time to post this for us. We really appreciate it and I will ensure that the team at Heath Lodge get this valuable feedback.
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Review from Debbie B (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic care home! I attended the opening event thinking we might need future respite care for mum, little did I know we needed that care sooner than expected! From the moment I contacted the manager we have been overwhelmed by the level of care, passion and support for Mum from all the staff,
they are a real credit to the company! Nothing is too much trouble, their attention to detail and interactions with the residents is second to none! Every resident is truly looked after with all their individual needs met in a beautiful homely setting. The cinema room and popcorn machine are an added bonus. Several friends and family have had very different experiences in other care homes, so we were feeling very apprehensive initially, but those feelings disappeared from the moment we dropped Mum off! I really cannot express enough how happy we are with the care being given to mum and also the great communication and support given to our family, thank you it’s very much appreciated!
Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care HomeThank you so much for your comments. At Heath Lodge we have an amazing team of dedicated staff, who all support the highest standard of care and create the best quality of life for all our residents. This is at the heart of everything we do, and it is so nice to hear that our efforts and the service we provide are valued. We appreciate your feedback and will ensure that this is passed back to the team.
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Review from H M (Daughter of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the obvious knowledge of the manager.
Reply from Alicia Bradon, Marketing and communications manager at Heath Lodge Care HomeThank you for your review; we really appreciate you taking the time to complete this. All our managers come with a wealth of knowledge. We hope you enjoyed visiting our home and looking forward to welcoming you back soon.
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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Heath Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.751 for Heath Lodge Care Home is calculated as follows: ( (252 Excellents x 5) + (51 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 317 Ratings = 4.751
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heath Lodge Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

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Hazel Madden

Job Title: Home Manager Joined: 2023

Hazel has over 20 years of experience working in healthcare. She started her career in adult mental health before finding her true passion in elderly and dementia care. Once she found her passion, Hazel was determined to become a registered manager of her own home and started taking steps to make this happen.


Hazel, with the support of her colleagues, began to learn all aspects of becoming a registered manager as well as completing a dementia friends and dementia excellence course.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heath Lodge Care Home to verify any information. View our terms and conditions. Heath Lodge Care Home has an Enhanced Service - more info.