Heath Lodge Care Home

Nightjar Road, Holt NR25 6GA
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9.8 49 Reviews
  • Heath Lodge Care Home, Holt
Heath Lodge in Holt offers 24-hour residential and dementia care, available on both a permanent and respite basis, along with compassionate end-of-life care.

The experienced and highly trained team are committed to creating a caring, supportive community for residents and their loved ones. Residents can enjoy a range of high-quality facilities, including a café, cinema room, and hair and beauty salon.

Each tastefully decorated bedroom features an en-suite bathroom, while outside, a beautifully landscaped garden provides the perfect setting to relax with family and friends.

Nestled in the North Norfolk countryside and just four miles from the coast, Heath Lodge benefits from a dedicated activities team who organise a varied programme of activities, events, and outings for residents.
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Care Provided by Heath Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1605
  • Self-Funded Residential Dementia Care: from £1605
  • RESPITE Self-Funded Residential Care: from £1705
  • RESPITE Self-Funded Residential Dementia Care: from £1705

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Heath Lodge Care Home to find out the exact price for your requirements.

Contact Heath Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Heath Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hazel Madden (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Private onsite car park

Heath Lodge Care Home Reviews (49)

9.8

Heath Lodge Care Home has a Review Score of 9.8 (9.767) out of 10, based on 29 reviews in the last 2 years.
Over all time Heath Lodge Care Home has 49 reviews.

Overall Experience
  • 40
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  • 1
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Date Published
  • 49
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  • 29
  • 20
Reviewer Connection to Heath Lodge Care Home
  • 16
  • 7
  • 6
  • 4
  • 3
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  • 3
  • 2
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Total of 49, showing 41-49
Review from Janie C (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident at Heath Lodge at the beginning of June this year. It is a very hard decision for a daughter to take regarding her mother's future and ongoing care, however, I knew I had made the right decision for her to live at Heath Lodge from the moment we arrived. There was a warm
welcome as soon as we stepped through the front door and that warmth and genuine kindness from all of the staff is always in evidence. I spend a lot of happy times visiting my mother and chatting with other residents during these visits, sometimes accompanied by my Border Collie, residents and staff alike have become our extended family and for that, I am hugely appreciative.
Reply from Jess Blythe, Chief of Staff at Heath Lodge Care HomeThank you for taking the time to share feedback with us about your experience so far. Our staff always focus on a person-centred care approach, and it is lovely to read you and your mother have felt this. We are constantly striving to provide our residents with all the facilities and services needed to make them feel right at home and ensure our residents and their families feel included. Our team are extremely passionate and will be very pleased to hear you feel part of the family, which is something at Danforth Care Homes we endeavour to create. Thank you for allowing us to enjoy the warmth and joy a visit from your Border Collie brings.
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Review from David P (Husband of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't be happier with the care my wife receives. The home is beautifully designed and furnished to a very high standard, more like a hotel than a care home. The managers are enthusiastic and approachable. The carers, the kitchen, domestic and maintenance staff are all excellent, very caring and
compassionate, with time to talk to residents and visitors.
The meals are varied and a choice is offered with wine if the resident wants it, and drinks and snacks are freely available all day.
Important things like hairdressing, chiropody and nail varnishing all help to maintain the dignity of the residents.
There is a wide range of activities, and in addition, there is a cinema for films, some TV programmes and a morning service from the Parish Church is screened on Sunday mornings.
Visitors are free to visit at any time and are welcome to stay for meals at no extra charge, and there are two 'garden rooms' on the ground floor where visits can take place in private if that is wanted.
Reply from Jess Blythe, Chief of Staff at Heath Lodge Care HomeThank you for sharing your lovely feedback regarding Heath Lodge. We are extremely proud to have such wonderful facilities our residents can access at their leisure. We are thrilled you have been able to experience the activities and delicious homemade meals we provide at Heath Lodge. Our team are incredibly dedicated to providing a friendly, caring environment where residents and their loved ones can experience various activities, meals and lifestyle choices to make them feel right at home.
We appreciate you taking the time to share your high recommendation.
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Review from N C (Resident) assisted by family/friend published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At the beginning of July, I spent two weeks at Heath Lodge (for respite care for my wife) The home is new, well designed and equipped to a very high standard including facilities for many different activities. Everything was well run and the staff were always helpful and cheerful. The food was varied
well cooked and presented attractively. I look forward to another stay at Heath Lodge before too long.
Reply from Meghan Tattersall, Sales and Marketing Manager at Heath Lodge Care HomeThank you for your lovely review of Heath Lodge Care Home. We're delighted you enjoyed our new, well-equipped facilities, the activities, and the attentive care from our cheerful staff. We are also thrilled you found the food wonderful. We are looking forward to welcoming you and your wife back to Heath Lodge Care Home.
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Review from Sue A (Friend of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the last two years I have had experience of many care homes and nursing homes - through elderly family members being in care.
This home is outstanding in every respect and feels more like a quality hotel. the staff are bright and kind and caring and that refelts on the management.
Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care HomeThank you so much for taking time to submit this review for us. It is always so nice to get feedback, it means a great deal to all for the team.
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Review from Dereck H (Son of Resident) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
it is a brand new home so you would expect everything to be on point. My mothers a resident on respite care, she has been resident for two weeks. All the staff have shown themselves to be professional, courteous and empathetic. Not only to residents but those related and visiting as well.
Carers have
been very quick at picking up the inevitable issues relating to the elderly and dementia-suffering residents. Early days, but overall excellent so far. Thank you.
Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care HomeYour feedback is very important to us. I appreciate you taking the time to feed back on your experience with us so far. Thank you, your comment are great and I know the team will be pleased about you highlighting their approach and quick response to any issues. I will be sure to pass this on.
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Review from B W (Daughter of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heath Lodge Care Home staff have been and continue to be very professional, empathetic and most importantly caring towards our Mother who took up residence early in Feb. Our mother's needs which in the first couple of weeks were very challenging due to the big change of circumstance caused her considerable
angst and upset. During this time every member of the team have showed her compassion and reassurance which has now enabled her to settle well into this very lovely residential home. She is beginning to take part in activities and building relationships with the other lovely residents.
The facilities on offer and flexibility for all residents is excellent, the staff are very caring always putting the needs of the residents first. All members of our family are made welcome when we visit which highlights the home from home, caring environment that the manager and her team have worked hard to deliver.
Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care HomeThanks for taking the time to post this and for letting us know your thoughts.
It's heartwarming to hear that your family member is now settled with us; and that you can see our residents are at the centre of everything we do.
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Review from Susan S (Daughter of Resident) published on 17 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heath Lodge is a new care home, I went to visit it before it had opened. Prior to my visit, I was a little concerned that I had no point of reference, this worry was allayed very quickly. It is beautifully set out, with small areas where the residents can sit and feel almost as if they are at home,
nothing like our traditional views of a care home. The rooms are well appointed, all en-suite, the corridors are wide and bright and airy, the dining area is set up more like a lovely restaurant but what really put my mind at rest was talking to the general manager and care manager. Every worry and concern of mine were put to rest, and I had a lot of them. Mum has been living with me for five years. She had become increasingly weak and my cottage was not ideal to manage her. She has mobility problems and a ten-year vascular dementia diagnosis. The transition into care has been effortless, she is very happy and I have absolutely no regrets, the staff are really lovely.
Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care HomeWe really appreciate your generous feedback. it's fantastic to hear from relatives that you are very happy with the approach and service we provide. Thank you for taking the time to post this for us. We really appreciate it and I will ensure that the team at Heath Lodge get this valuable feedback.
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Review from Debbie B (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic care home! I attended the opening event thinking we might need future respite care for mum, little did I know we needed that care sooner than expected! From the moment I contacted the manager we have been overwhelmed by the level of care, passion and support for Mum from all the staff,
they are a real credit to the company! Nothing is too much trouble, their attention to detail and interactions with the residents is second to none! Every resident is truly looked after with all their individual needs met in a beautiful homely setting. The cinema room and popcorn machine are an added bonus. Several friends and family have had very different experiences in other care homes, so we were feeling very apprehensive initially, but those feelings disappeared from the moment we dropped Mum off! I really cannot express enough how happy we are with the care being given to mum and also the great communication and support given to our family, thank you it’s very much appreciated!
Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care HomeThank you so much for your comments. At Heath Lodge we have an amazing team of dedicated staff, who all support the highest standard of care and create the best quality of life for all our residents. This is at the heart of everything we do, and it is so nice to hear that our efforts and the service we provide are valued. We appreciate your feedback and will ensure that this is passed back to the team.
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Review from H M (Daughter of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the obvious knowledge of the manager.
Reply from Alicia Bradon, Marketing and communications manager at Heath Lodge Care HomeThank you for your review; we really appreciate you taking the time to complete this. All our managers come with a wealth of knowledge. We hope you enjoyed visiting our home and looking forward to welcoming you back soon.
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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Heath Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for Heath Lodge Care Home is calculated as follows: ( (278 Excellents x 5) + (52 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 344 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heath Lodge Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

Meet the Team (1)

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Hazel Madden

Job Title: Home Manager Joined: 2023

I have over 20 years of experience working in healthcare. I started my career in adult mental health before finding my true passion in elderly and dementia care. Once I found my passion, I was determined to become a registered manager of my own home and started taking steps to make this happen. With the support of my colleagues, I began to learn all aspects of becoming a registered manager as well as completing a dementia friends and dementia excellence course.

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