Ivy Court

10 Greenfield Lane, Balby, Doncaster DN4 0PT
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9.7 45 Reviews
  • Ivy Court, Doncaster
Ivy Court Care Home is a brand new, high quality, residential care and dementia care home in Balby, in the town of Doncaster. The care home, which is set over two spacious floors, presents premium facilities and features, including a beautiful hairdressing salon, bar area, cinema room and 70 exquisitely furnished bedrooms. These amenities, along with luxury designs, provides residents with a comfortable and welcoming care home environment in which to live.

At Ivy Court care home, health and wellbeing is a top priority. The friendly and professional team offers different types of care to meet a variety of needs, including residential care, dementia care and respite care or short stay care breaks.

With a friendly Home Manager local to Doncaster who is vastly experienced in residential care and dementia care, and an experienced, highly trained care team, residents living at Ivy Court care home receive quality, compassionate care, and a professional, person-centred service.

Ivy Court care home is nestled in the village of Balby, Doncaster, and residents are able to enjoy the multitude of opportunities that Doncaster has to offer with exciting day excursions out. Whether that’s a trip to Doncaster Museum and Art Gallery, a short walk to St John’s Church, or enjoying beautiful views at Potteric Carr Nature Reserve. Getting to know the community in which residents live is a great activity which aids familiarity and belonging, especially important for residents living with dementia.

Providing a rich and engaging lifestyle for residents is one of their main values at Ivy Court care home. Runwood Homes’ experienced Wellbeing and Dementia team work closely with Wellbeing Leads, to create an effective and inclusive activity calendar, taking into account resident’s interests, feedback and their varying needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £934 – £1350
  • Self-Funded Residential Dementia Care: £934 – £1350
  • RESPITE Self-Funded Residential Care: £1034 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1034 – £1450

*Respite - minimum of a 2 week period required at any one time

These prices are only a guideline, please contact Ivy Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Stacey Dean (Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The team kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Ivy Court Reviews (45)

9.7

Ivy Court has a Review Score of 9.7 (9.675) out of 10, based on 30 reviews in the last 2 years.
Over all time Ivy Court has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ivy Court
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Total of 45, showing 1-20
Review from Barbara T (Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for a few months and love it. All the staff are great and I have never been so well looked after and feel very grateful.
Reply from Stacey Dean Dean, Manager at Ivy Court

Thankyou for the kind words these means a lot to all the team

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Review from Barbara T (Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved to Ivy Court in April 2025, and I am highly satisfied with the care and treatment from carers and management. My room is downstairs with and my husband lives upstairs and we can not thank everybody enough my room is always clean and tidy. The food is fantastic the lasagne was the best I have
ever had.
Reply from Stacey Dean Dean, Manager at Ivy Court

Thankyou for you lovely words this means a lot to hear feedback from resident

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Review from Kevin C (Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've come to live at Ivy Court on a short placement while they find me a bungalow, and I cannot praise the staff enough. My room is clean and tidy, the home is well presented and is not just a standard care home, it's more like a hotel. The food is cooked from traditional meals and is plenty to go round.
Reply from Stacey Dean Dean, Manager at Ivy Court

Thank you for the kind words, its lovely to know that residents feel well cared for.

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Review from B S (Daughter of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely bright building with gorgeous rooms and facilities. So many opportunities for activities and even outings. Fantastic that there are regular visits from a hairdresser, chiropodist and optician. Best of all though, the carers are so lovely, kind and cheerful. Nothing is too much trouble
and everything is done cheerfully even after a hard tiring day. The manager and deputy manager welcome conversations and are always happy to listen and do whatever they can to help.
Reply from Stacey Dean Dean, Manager at Ivy Court

Thankyou for your kind words it was a pleasure to look after dad.

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Review from D B (Son of Resident) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Ivy Court in January 2024 after a lengthy stay in hospital and a number of falls. He had a ground floor room with doors out onto the garden. Everyone has gone over and above to ensure he was comfortable and looked after. He really enjoyed the food and joined in with all the activities
and had trips out to garden centres and museums and shows at Cast over the last year and a trip to Whitby and an early Christmas dinner. The activities team do a great job at keeping everyone entertained. My dad maintained his independence and I know he enjoyed his time there. Sadly my dad past away on the 14th December. We have some lovely photos from last year and know he did a lot more than he would have if he had been at home. Thank you Ivy Court. You are all amazing. Keep up the good work.
Reply from Stacey Dean Dean, Manager at Ivy Court

Thank you for your kind and lovely words it was a pleasure to look after your dad.

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Review from K B (Niece of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My auntie is a resident at Ivy Court and it has been a great move for her. She feels safe there. She is looked after. Meals prepared, warm room, always very clean. The bonus has been the additional care items. She loves the walks and outings she is taken on, for coffee and scones, and the entertainment
they sometimes being in. The staff are friendly and chat to her and the Christmas Dinner was everything you would expect it to be - with crackers!
Reply from Stacey Dean Dean, Manager at Ivy Court

Thank you for the kind words, I will pass this on to the team.

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Review from G M (Son of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had been at Ivy Court since October. He was not settling in his wing and the staff kindly suggested moving him downstairs to see if he was any happier. I cannot believe the difference in him, he is smiling, content and happy. All staff are friendly, conscientious and very caring towards the
residents. Rooms are first class, well decorated and kept clean and tidy. Food and drink is very good and both residents and visitors are welcomed very warmly and we are kept informed of my father's welfare. The home is well run by a lovely manager who is always happy to stop and chat although she has a very busy life! Care staff are nominated regularly for above and beyond and seem to be well thought of. We know that my father is looked after, well fed, safe and secure and that is all we could wish for.
Reply from Stacey Dean Dean, Manager at Ivy Court

Thank you for those kind words I will pass this on to the staff.

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Review from Phil M (Son of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose Ivy court Care Home Balby to accommodate mum. She went in 11/11/24 but unfortunately passed away on 14/11/24. The short stay she had she loved it. Staff were all fantastic and made it her home.
Reply from Stacey Dean Dean, Manager at Ivy Court

Thank you for those kind words, I will be sure to pass this on to the team.

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Review from J M (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a warm welcome on reception. Care team leaders were exceptional, always there when needed and very kind and caring. All staff were excellent, cared very well for all my mum's needs. Bent over backwards to do all they could. My only criticism is that there are just not enough of them. They are
spread too thinly. The only have one pair of hands! There needs to be more of them on each shift.
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Review from V C (Wife of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Ivy Court a very pleasant well-run care home, all the staff are very nice and approachable. All good.
Reply from Stacey Dean, Manager at Ivy Court

Thank you for the lovely words I will pass this on to the team.

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Review from Karen D (Daughter of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum (who has Alzheimer's), has been at Ivy Court since 1st March, for respite, after being unable to return home, after being discharged from hospital. I have found the home to be a lovely clean, and spacious place. She has a lovely room, with a large wet room bathroom, and her own TV, which she
enjoys (as mum spends a lot of time in her room - due to the fact that she is very unsteady on her feet. She has had a couple of falls whilst being here, which have been dealt with quickly and efficiently - and now has an alarmed pressure pad near her chair, safety sides on her bed, and is checked regularly.
Mum seems happy and settled, loves the home-cooked style food, and everyone who looks after her.
The manager at Ivy Court is relatively new and appears to be doing a fabulous job here. Right from the start she's been approachable, honest, friendly and a very genuine person. We have also found everyone working there, to be very friendly and welcoming.
Reply from Stacey Dean, Manager at Ivy Court

Thank you for the lovely words this means so much to the whole team at Ivy Court.

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Review from Alison C (Daughter of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My dad was admitted to Ivy Court on 18th March 2024. A few days later on visiting him, he mentioned to us that his top set of false teeth had gone missing! As soon as we heard this we mentioned it to the care home staff who were on duty at that time, who at first made it a bit of a joke! It was the
same day that I requested a toilet seat riser be put on his toilet, so the maintenance man also witnessed this.
His teeth have still not been found! My dad has since told us that obviously he is struggling to eat, and he has mentioned that sometimes when it comes to his breakfast, the porridge has run out, which he can eat, but then he has to try eating toast or cornflakes! My dad is already underweight, and we, the family, feel he is now not eating properly due to this problem. We have mentioned this a fair few times now, but are not sure what to do next. We are fairly pleased with his care overall, but it's quite early days on his progress, and we find the care staff kind and helpful.
Reply from Stacey Dean, Manager at Ivy Court

Thank you for the feedback Alison. I have had a discussion with your brother around dad's weight and teeth and I assumed he would relay this information back to you. By all means, if you would like to speak with me also I can also relay the same information to you as I did your brother.

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Review from L L (Respite Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
The Deputy Manager was so rude, finger-pointing, voice louder than normal talking, and not an ounce of respect. I can go on and on its not right to be treated like this, a very cold person. It happened on Monday 20th February 2024.
Reply from Stacey Dean, Manager at Ivy Court

Thanks for the feedback I will ensure this is looked into.

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Review from Thomas S (Nephew of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely brilliant level of care! Friendly welcoming staff and a beautifully kept building always clean whenever I visit, my aunty is doing activities and outings and loves them. Thank you to all the staff that are involved we really appreciate all your hard work.
Reply from Stacey Dean, Manager at Ivy Court

Thank you, this means a lot to all the team I will pass this on to the team.

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Review from P P (Son of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have had concerns for some time having seen excrement in the corridors, and heard lots of shouting and noise. Residents have been threatened by others and recently during a phone call with my parent, I was told that she had been attacked, while 2 others had also been attacked, some had excrement whipped
all over their beds, walls and rooms.
The fact that these issues repeatedly crop up means that it is not dealt with and I fear for resident safety.
I was told that one of the 'violent' residents had been given notice to leave.
I don't know when that may take place - it may take months.
I work abroad so it is difficult to visit my parent. I understand that management has been informed and so I hope it is being dealt with before someone is injured. Also, there are other violent/disruptive residents that need segregating.
Reply from Stacey Dean Dean, Manager at Ivy Court

Thanks for the feedback. I'm sorry that you feel this way, please feel free to call the home so we can discuss this.

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Review from L H (Friend of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting my friend, I was so pleasantly surprised upon entering the home with firstly the decor, and the lovely welcome I got from the member of staff. The home has a welcoming feel and all the staff I met were very friendly.
My friend had a large well-equipped room, with a large ensuite wetroom.
Reply from Stacey Dean Dean, Manager at Ivy Court

Thank you for the kind words, I will pass this on to the team.

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Review from C B (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful for the wonderful care and kindness shown to Mum. The staff respected her dignity and her fierce independence so that she ended her life in the way she would have wanted. It was reassuring, as we lived so far away, when she said 'I am happy here, don't worry about me, they can't do
enough for me, get on with your lives'.
Reply from Stacey Dean, Manager at Ivy Court

Thank you for the kind words, I will pass this on to the team.

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Review from Lisa C (Friend of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's friend has recently just joined Ivy Court and this home is just fabulous, the staff really get stuck in and will help to do anything. The new manager has a great approach and really sits and listens and understands the residents. I highly recommend Ivy Court if you're thinking of a care home
for a loved one.
Reply from Stacey Dean, Manager at Ivy Court

Thanks for these kind words, I'll pass this on to the team.

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Review from Susan S (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After Mum was diagnosed with Alzheimer's dementia and a couple of trips to hospital, we were able to get Mum some respite at Ivy Court. She is fiercely independent and she often cried saying 'please don't put me in a home'. We tried to keep her in her own home as long as possible but after having a
couple of falls she became a permanent resident.
Ivy Court is unlike any other residential home we visited. It is more like a five-star hotel. It helped that the room layout was similar to Mum's previous apartment. There is a very comfortable cinema room and Mum's favourite on-site hair salon, simply stunning.
The staff are all so loving and caring and someone is always just a call away. Mum is now settled and everyone is her new friend. Thank you Ivy Court.
Reply from Stacey Dean, Manager at Ivy Court

Thank you for the kind words, I will pass them on to the team.

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Review from Dan G (Grandson of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan seems very settled in her new rooms at Ivy Court. It's a fairly new home and everywhere is immaculately clean, bright and spacious. It's safe and secure and Nan can stay in her room or take part in things that are organised for the residents, like birthday parties for residents and Christmas fairs.
Nan was over the moon when staff took her a cake to her room with candles on, they were all singing to her.
Our family got permission for a mobile phone for her room so we can talk to her directly and she always tells us how well the staff are looking after her. Thank you everyone.
Reply from Stacey Dean, Manager at Ivy Court

Thank you for the kind words, I will pass them on to the team.

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Ivy Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.675 for Ivy Court is calculated as follows: ( (287 Excellents x 5) + (27 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (9 Very Poors x 1) ) ÷ 345 Ratings = 4.675
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ivy Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Stacey

Stacey Dean

Job Title: Home Manager

Hi, my name is Stacey, and I am the Home Manager at Ivy Court.


I joined Runwood Homes in 2019 as a Deputy Manager and quickly progressed to Home Manager. After 4 years managing Rowena House, I went on maternity leave, and upon my return, I joined Ivy Court as Home Manager.


My role is challenging yet very rewarding, and I wouldn’t want to do anything else.

Katie

Katie

Job Title: Deputy Manager Joined: 2024

I started at Ivy Court in January 2024 as a care team leader, and then in April 2024 I stepped up to being Deputy Manager


I have worked for Runwood Homes before. I worked at Rowena House for a short time as a care team leader.


I enjoy my job role at Ivy Court. I have been working in the care industry since I was 16 years of age.


Ivy hosted a BAFTAs night, and I won an award out of the support staff. I have 2 children, both boys, who are 12 and 8 years old, for whom I have special guardianship, and I spend all my time with. I love everything about my job, but most of all, I love making a difference in people's lives.

Kendall

Kendall Evans

Job Title: Receptionist

I have worked in care, domestic, and now in Reception; I have gained a lot of knowledge and experience throughout the years.


The thing I like most about my job is making people smile and being able to help people and give my time to the residents.


I love a good bike ride and a long walk; I love spending time with my kids and family.
Fun fact: I'm one of seven children, and I am a twin.

Samantha

Samantha Holland

Job Title: Home Administrator

I started working for Runwood Homes in 2016 as a Kitchen Assistant at Rowena House. I then moved roles and became a receptionist in 2020 at Liberty House then accepted the role as administrator. When Ivy Court opened, I joined the home as administrator.


I love working at Ivy Court; my role is different every day, and I love meeting new people and spending time with the residents and their families.

Frequently Asked Questions about Ivy Court

What types of Care is Ivy Court registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ivy Court have?

There are 70 Single Rooms.

What are the Facilities & Services at Ivy Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ivy Court to the centre of Doncaster?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ivy Court to verify any information. View our terms and conditions. Ivy Court has an Enhanced Service - more info.