Ivy Court

I appreciate the time and effort that goes into caring for residents and the importance of treating everyone with dignity, kindness and respect. My uncle's well-being is very important to our family, and we hope he continues to receive the care and support he deserves. Thank you to the staff for the work you do and for the role you play in supporting residents and their families. Much better than home than where he was previously. X

Excellent care home my mum feels comfortable and feels it is her home the staff are incredibly caring, friendly and so kind. The managment, Stacy, well what can you say, she goes above and beyond her job description. All the staff do and they are so welcoming. The 'best' home for my mom.

Never again It's all "Smoke and Mirrors "

Thank u ivy court

My mum recently had a fall in the home and I was informed straight away, an ambulance was called which I met at the hospital. Exceptional care. When mum was back in the home the care being received again is exceptional. All the staff are friendly and amazing. Without the care and friendliness from Ivy Court and my family would be lost. They are all amazing people and I want to say well done to everyone, you are appreciated so much by myself and the family. Thank you to you all for all that you do.

My mum moved into Ivy Court in August 2024. Two years later, she still loved the place. The workers do treat the patients very well. The food is very nice. My mum says and looks it. The cleaners do a good job, always very clean place. The staff who do the washing also do a very good job. The patients all enjoy their trips out. The patients love it when they have entertainment. They love bingo, love baking, and arts and crafts games. What more can I say? Staff are very fair.

I visit my friend 3 times a week. She is very happy at Ivy Court. The staff genuinely care about her and make sure she is well looked after. All the staff are very kind and patient, and always hard-working. My friend's room is kept nice and clean. If I ever have to have anything fixed its always done straight away by the home's caretaker.

Losing Mum was hard enough. Knowing someone now has her ring, and that management showed no accountability or care, made it far worse.

Ivy Court Staff strive to provide high quality care to residents, catering to a wide range of elderly peoples' needs. They demonstrate endless patience and compassion when dealing with residents and their families alike. Standards of care are continually assessed and over the past two years we have witnessed positive improvements in standards under the current Care Home Manager's tenure. This is especially significant to us as we felt our Loved One's start at the home was extremely shaky. We now feel much more reassured with the level of professionalism and care expertise being provided.

The staff are amazing with my mum and all the other residents. The home is very clean and all the staff are always willing to help (nothing is too much trouble). I now have piece of mind that mum is being cared for in the best place, and I want to thank them all for the amazing job that they do every day.

My mum has been a resident here for over a year now. I can't thank Stacey and all her team enough nothing is ever a problem. Room lovely, clean, food great too. It was such a difficult decision to have mum go into full time care but having such great respite care made it so much easier.

The care home is always clean and staff are visible and actively engaging with residents. They bring a little of the outside world into the home too with decorations and events for Halloween, Remembrance Day and Children in Need. To see mum settling is amazing. Thank you all so much.

I have been in this home for only a few months. I had carers at home 6 times a day 2 carers each time. My husband is in his 'home' he has dementia. As I needed a lots of care and my husband is here permanently, so I came for short break and loved it the staff are great, managers, admin, cleaner, handyman, kitchen staff every one goes that extra to get things done.

I've come to live at Ivy Court on a short placement while they find me a bungalow, and I cannot praise the staff enough. My room is clean and tidy, the home is well presented and is not just a standard care home, it's more like a hotel. The food is cooked from traditional meals and is plenty to go round.

Such a lovely bright building with gorgeous rooms and facilities. So many opportunities for activities and even outings. Fantastic that there are regular visits from a hairdresser, chiropodist and optician. Best of all though, the carers are so lovely, kind and cheerful. Nothing is too much trouble and everything is done cheerfully even after a hard tiring day. The manager and deputy manager welcome conversations and are always happy to listen and do whatever they can to help.

My dad moved into Ivy Court in January 2024 after a lengthy stay in hospital and a number of falls. He had a ground floor room with doors out onto the garden. Everyone has gone over and above to ensure he was comfortable and looked after. He really enjoyed the food and joined in with all the activities and had trips out to garden centres and museums and shows at Cast over the last year and a trip to Whitby and an early Christmas dinner. The activities team do a great job at keeping everyone entertained. My dad maintained his independence and I know he enjoyed his time there. Sadly my dad past away on the 14th December. We have some lovely photos from last year and know he did a lot more than he would have if he had been at home. Thank you Ivy Court. You are all amazing. Keep up the good work.

My auntie is a resident at Ivy Court and it has been a great move for her. She feels safe there. She is looked after. Meals prepared, warm room, always very clean. The bonus has been the additional care items. She loves the walks and outings she is taken on, for coffee and scones, and the entertainment they sometimes being in. The staff are friendly and chat to her and the Christmas Dinner was everything you would expect it to be - with crackers!

My father had been at Ivy Court since October. He was not settling in his wing and the staff kindly suggested moving him downstairs to see if he was any happier. I cannot believe the difference in him, he is smiling, content and happy. All staff are friendly, conscientious and very caring towards the residents. Rooms are first class, well decorated and kept clean and tidy. Food and drink is very good and both residents and visitors are welcomed very warmly and we are kept informed of my father's welfare. The home is well run by a lovely manager who is always happy to stop and chat although she has a very busy life! Care staff are nominated regularly for above and beyond and seem to be well thought of. We know that my father is looked after, well fed, safe and secure and that is all we could wish for.

We chose Ivy court Care Home Balby to accommodate mum. She went in 11/11/24 but unfortunately passed away on 14/11/24. The short stay she had she loved it. Staff were all fantastic and made it her home.

Always a warm welcome on reception. Care team leaders were exceptional, always there when needed and very kind and caring. All staff were excellent, cared very well for all my mum's needs. Bent over backwards to do all they could. My only criticism is that there are just not enough of them. They are spread too thinly. The only have one pair of hands! There needs to be more of them on each shift.