Kensington

Finkills Way, Northallerton DL7 8UB
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9.8 71 Reviews
  • Kensington, Northallerton
Kensington is located in the bustling town of Northallerton, North Yorkshire. Taking care and support facilities to a whole new level in the local area, the warm and inviting residence provides the comforts of home with 24 hour support.

Kensington has been designed to a luxurious high standard and all 64 furnished bedrooms having en-suite wet rooms. The facilities offer bespoke care and support in a safe and welcoming environment taking Care and support to a whole new level. The warm and inviting luxury residence provides the comforts of home with 24 hour support.

The aim is to provide the highest possible standards of care and to ensure that those who come to live or stay at Kensington enjoy the full active lifestyle they deserve. Emphasis is placed on person-centred care.
Each resident is appreciated and valued as an individual, with their privacy and dignity maintained at all times.
Kensington is part of the Crown Care Group who are a family run business committed to providing the highest possible standard where dedicated teams are trained to a high degree and are available 24 hours per day. Kensington is a vibrant, welcoming care home, actively promoting independence and choice.

The team welcome enquiries and are taking admissions should Kensington be your choice for a placement please feel free to contact the friendly staff who will be more than happy to assist with any questions you may have.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Debbie Daniels (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Open visiting

Parking

  • Parking Available

Kensington Reviews (71)

9.8

Kensington has a Review Score of 9.8 (9.762) out of 10, based on 45 reviews in the last 2 years.
Over all time Kensington has 71 reviews.

Overall Experience
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Date Published
  • 71
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  • 45
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Reviewer Connection to Kensington
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Total of 71, showing 1-20
Review from J W (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very helpful and pleasant. Room was airy with access to outside.
Reply from Debbie Daniels, Home Manager at Kensington

thank you for review I will pass your kind words onto the staff team. It is a pleasure caring for your father.

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Review from A T (Son of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for the last 18 months. She was treated with dignity, care and compassion throughout her stay in the Kipling Suite.
Until the end of her life on 15/4/25. The care staff ensured she was well cared for until the end. We are grateful for the excellent care provided by all
who work on the Penetin Unit at Kensington, very well led by the team leader of the unit.
Reply from Debbie Daniels, Home Manager at Kensington

Thank you and your family for the kind words, we hope you are all well. I will ensure the staff on Kipling and other departments are aware of your review.

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Review from D M (Friend of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy my visits to see my friend but as I'm only a guest I don't feel I can make much comment.
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Review from A W (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kensington Care Home is beautiful just like a cruise line I always feel on entering. My mum has had wonderful care within a lovely team, looking after her every need with great care & attention to detail.
The family have been impressed with the way our requests & requirements have been taken into account
leading to an optimum solution regarding the care of our Mother. She has always been happy at Kensington & relaxed, enjoying having her nails and hair done every week & other activities.
Reply from Debbie Daniels, Home Manager at Kensington

Thank you for your wonderful kind words, I will share this with the Kensington Team

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Review from Julian R (Son of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We did extensive research in choosing a care home for Mum. Kensington was in a different league as compared to others we viewed in the Northallerton area and both our parents had ensured that there were sufficient funds available to obtain the best care. The facilities are akin to a 4-star hotel but
the real standout was the staff. At every interaction over the course of Mum's respite stay, the staff, whether they were carers, housekeepers, or administrators, were incredibly caring and sympathetic. Unfortunately, our Mum did not stay with us long enough for her to take full advantage of the safe, comfortable, clean, and friendly environment at Kensington but I have no hesitation in recommending this care home to anyone looking to provide the very best for their loved one.
Reply from Lin Cordey, Home Manager at Kensington

On behalf of the staff team may I thank you for your very kind words, which I will share with the staff team. Although Kensington team only cared for mum a short time it was a pleasure to meet your mum and her lovely family.

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Review from B W (Friend of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my very dear friend, I always find Kensington to be a lovely home. The staff are fantastic and look after her very well. It is so clean and tidy and very welcoming.
Reply from Lin Cordey, Home Manager at Kensington

Thank you for your lovely words, I will of course share with the staff team regarding your visit with your dear friend at Kensington.

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Review from N S (Friend of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the care given to my friend. The staff are friendly, empathetic and nothing is too much trouble. In particular, the house keeper at The Kensington Nursing Home has shown tremendous kindness and thoughtfulness.
Reply from Lin Cordey, Home Manager at Kensington

Thank you for your review I am so pleased you are happy with the care provided we do pride ourselves on our friendly welcoming service.

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Review from Rob A (Nephew of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received from the Kensington for my aunt was excellent throughout her entire time at the care home. She had loving care which was very reassuring as we live a long distance from the area.
Reply from Lin Cordey, Home Manager at Kensington

A truly remarkable lady who it was a privilege to have known and indeed cared for she was loved by us all at Kensington.

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Review from Catherine A (Niece of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care our aunt received was very good indeed. She was looked after with care and love and empathy.
Reply from Lin Cordey, Home Manager at Kensington

Thank you for taking the time to review our service. Your Aunt was an amazing character and we are so very pleased we celebrated her Birthday of 103! memories of which will live on in kensington.

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Review from K D (Resident) assisted by family/friend published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A large room with a well appointed ensuite bathroom. Staff are friendly, polite, respectful and very eager to help with any requests. There is flexibility around mealtimes, according to my needs. Housekeeping ensures I have all the equipment I need to make my stay comfortable. Staff regularly check
in with me to see if I need anything. Kensington is my care home of choice for the excellent care they give with respect and dignity.
Reply from Lin Cordey, Home Manager at Kensington

Thank you for your lovely feedback we are so pleased Kensington is your home of choice. We pride ourselves on our person centered approach.Respect and dignity are paramount at all times .

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Review from C C (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my Mother receives has been second to none. I can only thank the staff at Northallerton for the beautiful way they treat her. The home is spotlessly clean and tidy. The welcome we receive each day when visiting is lovely - nothing is too much, whatever our request, it is done.
Mum is happy
and comfortable, her safety is a priority and the food is amazing. It always looks so delicious. I can only say thank you from the bottom of my heart.
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Review from A H (Wife of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers always made us feel very welcome. They are very kind and the food is perfect. The rooms are lovely and his view is good.
Reply from Lin Cordey, Home Manager at Kensington

Thank you for your feedback I am pleased you are happy with the care and support received for your family member and you are always made to feel welcome. I will ensure our wonderful chef also receives positive feedback.

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Review from J H (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the staff are great. They make my Dad feel special and treat him with respect and kindness.
His room is tidy and he loves watching the robins from his window.
Reply from Lin Cordey, Home Manager at Kensington

Thank you so much for your feedback. We are pleased your dad has settled with us and enjoys the view from the window watching the robins.

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Review from T B (Son of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We the family, are very happy with the treatment our Mother gets, she is always well-fed, warm, and comfortable, although she is not as mobile these days. We the family, are sure the staff will look after Mum as well as possible under the circumstances.
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Review from J F (Friend of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend is very happy and well cared for, she always gets cuddles from the friendly staff. She is settled and happy, warm and clean, and a joy. Well-fed and sociable. All we can ask for as she has dementia.
Reply from Lin Cordey, Home Manager at Kensington

Thank you so much for your lovely comments and you are happy with the care and cuddles your friend receives.

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Review from Carol E (Wife of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel confident that my husband is well cared for and has the relevant attention when needed when he has a visit to the care home. The staff and management are very helpful and friendly. The atmosphere in the care home is very relaxed and feels safe and friendly.
Reply from Lin Cordey, Home Manager at Kensington

Thank you very much for taking the time to leave feedback we value your comments are pleased to hear you are happy with the care your husband receives.

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Review from Margaret P (Sister-in-law of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my relative in their care home has been an absolute joy! My sister-in-law has had the very best of care at all times and her health has improved tremendously over the months she has been here. The staff are lovely, so friendly and helpful. The home is a delight, so clean and well cared for.
Nothing is too much trouble. Top marks!
Reply from Lin Cordey, Home Manager at Kensington

Thank you for your lovely feedback. I am so pleased to receive top marks which I will relay to the Team.

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Review from P B (Daughter-in-law of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father-in-law moved into Kensington Care Home for respite care and remained there for 4 months. During this time he made several friends and was made very welcome - so much so he was sad to leave.
The home is immaculate and very comfortable. The management and staff are fabulous and no one could
do enough to help and support my Father-in-law.
I would fully recommend this home to anyone looking for respite as full-time care.
Reply from Lin Cordey, Home Manager at Kensington

Thank you so much for your lovely feedback. We are so pleased to have supported your father-in-law and in a short space of time he settled into the home making many friends and we all miss him.

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Review from Graham B (Son of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are extremely friendly and they are always pleasant to my mother. The housekeeping team does an excellent job of looking after the building and it's always a pleasure to visit. On the occasions when I have to escort my mother to an appointment off-site they always make sure she is ready and
waiting. The food is very good quality with a wide and continually varied choice. At 100 years old my mother couldn't be in better hands. I would thoroughly recommend the Kensington in Northallerton.
Reply from Lin Cordey, Home Manager at Kensington

Thank you for your review we very much appreciate your good feedback. We strive to ensure everyone is made to feel welcome at Kensington and your loved ones are safe in our care.

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Review from K F (Friend of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend and I visit Kensington usually once a month. We have found all the staff extremely helpful and very cheerful at all times. Our friend that we visit says that she is well looked after and is very happy at Kensington.
Reply from Lin Cordey, Home Manager at Kensington

Thank you for your lovely feedback it is rewarding to know we are getting it right and continually develop our service with kindness and compassion.

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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Kensington is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Kensington is calculated as follows: ( (426 Excellents x 5) + (89 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 533 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kensington is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Kalesi

Kalesi

Job Title: Senior Care Assistant Joined: 2021

Kalesi has worked in Kensington since January 2021. Born In Fiji and moved to the UK in 2009 with her husband who is in the Armed forces.
Kalesi is extremely enthusiastic and loves her job. A valued member of the team by all staff and residents.

Stacey

Stacey

Job Title: Unit Manager Joined: 2021

Stacey started with Crown Care as a Senior Carer and has since developed within the service to the role of Unit Manager. Having been in care for 19 years starting as a cadet age 16yrs.
Stacey said "I have worked in several care homes but have found Kensington to be the best place I have worked.
I am Extremely grateful for the opportunity to progress and look forward to seeing Kensington develop further"
I love coming to work every day and making a difference for the residents in our care.

Frequently Asked Questions about Kensington

What types of Care is Kensington registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kensington have?

There are 64 Single Rooms.

What are the Facilities & Services at Kensington?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kensington to the centre of Northallerton?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kensington to verify any information. View our terms and conditions. Kensington has an Enhanced Service - more info.