Kensington

Finkills Way, Northallerton DL7 8UB
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9.8 71 Reviews
  • Kensington, Northallerton
Kensington is located in the bustling town of Northallerton, North Yorkshire. Taking care and support facilities to a whole new level in the local area, the warm and inviting residence provides the comforts of home with 24 hour support.

Kensington has been designed to a luxurious high standard and all 64 furnished bedrooms having en-suite wet rooms. The facilities offer bespoke care and support in a safe and welcoming environment taking Care and support to a whole new level. The warm and inviting luxury residence provides the comforts of home with 24 hour support.

The aim is to provide the highest possible standards of care and to ensure that those who come to live or stay at Kensington enjoy the full active lifestyle they deserve. Emphasis is placed on person-centred care.
Each resident is appreciated and valued as an individual, with their privacy and dignity maintained at all times.
Kensington is part of the Crown Care Group who are a family run business committed to providing the highest possible standard where dedicated teams are trained to a high degree and are available 24 hours per day. Kensington is a vibrant, welcoming care home, actively promoting independence and choice.

The team welcome enquiries and are taking admissions should Kensington be your choice for a placement please feel free to contact the friendly staff who will be more than happy to assist with any questions you may have.
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Care Provided by Kensington

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Kensington to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kensington to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Debbie Daniels (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Open visiting

Parking

  • Parking Available

Kensington Reviews (71)

9.8

Kensington has a Review Score of 9.8 (9.762) out of 10, based on 45 reviews in the last 2 years.
Over all time Kensington has 71 reviews.

Overall Experience
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  • 3
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Date Published
  • 71
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  • 45
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Reviewer Connection to Kensington
  • 19
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Total of 71, showing 61-71
Review from Pat C (Daughter of Resident) published on 12 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Kensington in March and received a very friendly reception on arrival, by the manager and carers. Mum settled in remarkably well, after being very unhappy elsewhere, the difference in her was wonderful to see within days. Staff do anything and everything to make sure everyone feels valued,
important and cared for. The food is always talked about, chefs serve nutritious, balanced and appetising food. They also serve homemade cakes and biscuits, which are always delicious! The rooms are large and spacious and well decorated and kept immaculately clean, with en suite facilities. Nothing is too much to ask of the carers, always friendly, smiling, polite and helpful.
Overall a beautiful, friendly, well run care home.
If you choose Kensington for a loved one I’m sure you won’t be disappointed
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Review from Susan B (Daughter of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
How lucky we were to find the Kensington Care Home and all of its staff. I would not have believed the standard of care could be so good anywhere, but we were lucky to find this exceptional level of care at our time of greatest need. Mum was in the home for just a matter of weeks, however, she really
enjoyed her time with the warm, caring, thoughtful, helpful and compassionate team of staff, who went above and beyond to provide individualised and special care to Mum, making her feel very much loved, looked after and at home. The manager and her handpicked team of staff shared values to provide the very best care and quality of life possible shone through at all times and I cannot recommend the service highly enough. This is a real asset for the people of Northallerton. Thank you, to the manager and every member of your fabulous team for taking us on board as a family and helping us in so many ways during this exceptionally difficult time.
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Review from Jessica R (Stepdaughter of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been visiting my step-father for three weeks while he’s staying here until my mum is fully recovered after a hip replacement. He has Alzheimer’s and is unable to care for himself and we needed to find a lovely home for him for respite until Mum is fully fit again. We are thrilled with the exceptional
care he’s is receiving, all the staff are amazing and go above and beyond to help. Their passion and dedication shine through.
He has been busy each day with wonderful activities, from theme days and quizzes to keep fit exercises. Mum can rest and recuperate knowing that her loving husband is happy and safe.
Reply from Clare Erskine, Home Manager at Kensington
Thank you so much for your lovely feedback, we are so happy that your step-father is enjoying his stay with us. Also, that you as a family feel confident and happy with how our home is supporting your…read more
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Review from Jane K (Daughter of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Kensington at the beginning of March after leaving a care home where she was very unhappy and cried most of the time. We now have a happy Mum who is full of smiles and chatter, as a family we are so pleased to see the transformation in Mum in such a short time. The staff are so good,
thoughtful, helpful and very caring, not only to Mum but, to us as a family and really do want the best for Mum.
They actually care about Mum as a family would do. My Mum's facial expressions and looks have all changed for the better we have got our mother back which is wonderful. Mum loves her regular trips to the salon for her hair and nails done and loves the chef who brings her meals which she really enjoys. Mum never had an appetite previously.
My sister was able to visit Mum in her room for the first time and said the rooms are beautiful and spacious. Thank you so much, to all of the lovely staff. We are so happy to know that Mum is having a lovely life.
Reply from Clare Erskine, Home Manager at Kensington
Thank you so much for your lovely feedback, we are delighted Mum has settled well into our home. All the team at the Kensington feel as though we have built a warm, kind, caring and compassionate…read more
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Review from Yvonne B (Daughter of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Kensington Care Home, due to her dementia, she left another home which was an excellent care home, but it was becoming obvious as her dementia progressed she would need more care. As a home specially built for dementia sufferers she has blossomed, the activities are excellent, and
the care is fantastic, she is very happy, and has made lots of new friends. The home is perfectly centralised, near to the hospital, doctors, dentists, and all amenities, unfortunately, my mother had a habit of running off on her zimmer, it was amazing how far she got but since she moved to Kensington, she has never tried to run away. Hopefully she has now settled down. I cannot thank the staff enough, especially the manager.
Reply from Clare Erskine, Home Manager at Kensington
Thank you so much for your lovely comments. As a home, we try very hard to have lots of stimulating activities in the home, both in groups and one to one. Mum has settled in so well and seems to very…read more
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Review from Natalie S (Granddaughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Kensington go above and beyond to make sure the residents are happy, well cared for and receiving a great quality of life. They have engaged my grandfather in activities that have helped him to be mentally stimulated and have provided a warm caring environment for him to live in. They continually
provide updates on Grandad’s activities, health and well-being. It is clear to see the staff that work here have a genuine love for their job and are very caring people. All of this is especially important at present due to the current pandemic when we are unable to visit him. We feel reassured that he is well cared for, happy and safe, and we would highly recommend the care home to others.
Reply from Clare Erskine, Home Manager at Kensington
Thank you so very much for spending the time to write and submit your lovely review, this means an awful lot to the whole staff team. We appreciate how difficult it is for the residents and their…read more
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Review from Alyson S (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad moved into the Kensington at the end of November. He is so happy there, the staff are wonderful, and as a family, we can see such a change in him, he has started to gain weight and has been joining in with the activities. I love going onto the Kensington Facebook page and seeing what he’s been
doing. I also like that there is a stream and public walkway for him to look out on, which will be lovely in the summer.
Reply from Clare Erskine, Home Manager at Kensington
Thank you so much for spending the time to write such a lovely review of the home and support for your dad. We are so pleased dad has settled in so well with us and is enjoying life to the full. The…read more
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Review from Kimberley S (Granddaughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team have gone above and beyond what I ever wished a care home could provide. My grandad has worked hard all his life, and I am so happy that he is now in a care home he deserves, not only is it beautiful, but it is such a happy environment for elderly residents. Covid hasn’t stopped
the events coordinator doing a wide range of games, baking and crafts. Seeing my grandad looking so happy on regular Facebook posts makes my day. They keep in contact with me and other family members on a regular basis as they understand how hard it has been for families being separated for all this time. I feel much better about the current situation knowing he is here surrounded by staff who genuinely care about him. I cant wait to be allowed into the care home when it is safe to do so to try out some of the beautiful afternoon teas I have seen photos of and meet my grandads new friends. Keep doing what you are doing team Kensington.
Reply from Clare Erskine, Home Manager at Kensington
Thank you so much for taking the time to write such a lovely review, we will make sure it is fully shared with the home team. We all love what we do here and the staff will always go that extra mile…read more
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Review from Barbara H (Daughter-in-law of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all very friendly, helpful and no request is too much. Communication is a little difficult at present, but my mother-in-law seems happy and settled. She says the food is lovely and she has put weight on!
Reply from Clare Erskine, Home Manager at Kensington
Thank you so much for your lovely comments and such high ratings. We understand that visiting is difficult during the pandemic, but we are here to fully support the families and will help in any way…read more
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Review from Hayley F (Granddaughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my grandad to this home early December from another home, where he was very unhappy and had lost a considerable amount of weight. I cannot believe the change in my grandad straight away, he started eating again, so happy and relaxed and settled in much quicker than we expected. The manager
is a lovely caring person and has employed the best staff who all have the same goal to give residents the best care. The care home is beautiful, bright and airy and furnished to a very high standard. My grandad has participated in so many activities already, which he has thoroughly enjoyed. We see photos of grandad daily through social media, so many friends and family have commented on how happy and well he looks compared to a few months ago. Nothing is too much for this care home; the team go above and beyond. Cannot recommend enough.
Reply from Clare Erskine, Home Manager at Kensington
Thank you so much for your lovely review this means the world to us at the Kensington. We are so happy that your Granddad has decided to come and join us all. We are so pleased he is enjoying all…read more
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Review from Cathrine B (Daughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is one of the first residents of Kensington care home, what a difference it has made to his life, he is so happy and loves all the staff who look after him. Well done, I wish you all the best for 2021.
Reply from Clare Erskine, Home Manager at Kensington
Thank you so much for your lovely review, we are so happy that your dad is enjoying his daily life with us at the Kensington. Our lovely dedicated and compassionate staff team are so caring and they…read more
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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Kensington is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Kensington is calculated as follows: ( (426 Excellents x 5) + (89 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 533 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kensington is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Kalesi

Kalesi

Job Title: Senior Care Assistant Joined: 2021

Kalesi has worked in Kensington since January 2021. Born In Fiji and moved to the UK in 2009 with her husband who is in the Armed forces.
Kalesi is extremely enthusiastic and loves her job. A valued member of the team by all staff and residents.

Stacey

Stacey

Job Title: Unit Manager Joined: 2021

Stacey started with Crown Care as a Senior Carer and has since developed within the service to the role of Unit Manager. Having been in care for 19 years starting as a cadet age 16yrs.
Stacey said "I have worked in several care homes but have found Kensington to be the best place I have worked.
I am Extremely grateful for the opportunity to progress and look forward to seeing Kensington develop further"
I love coming to work every day and making a difference for the residents in our care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kensington to verify any information. View our terms and conditions. Kensington has an Enhanced Service - more info.