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Kimberly West Care Centre

27 Tollgate Road, Salisbury, Wiltshire SP1 2JA
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Kimberly West Care Centre, Salisbury
Kimberly West Care Centre, Salisbury
Kimberly West Care Centre, Salisbury

Situated near the centre of Salisbury, the Kimberly West Care Centre provides comfort, practicality and safety for up to 27 residents.

Not just a care home, Kimberly West offers a range of specialist in-house and outreach services, accessible 24/7, including:

• Flexible facilities utilising the latest technology to provide outstanding support for convalescence, dementia and end-of-life.

• En-suite rooms with electric hoists

• Integral health spa, social club and activity spaces.

• Accommodation for relatives and community support staff.

• Full...  

Care Provided by Kimberly West Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,400 - £1,900£1,568 - £2,128
Residential Dementia Care£1,400 - £1,900£1,568 - £2,128
Nursing Care£1,400 - £1,900£1,568 - £2,126
Nursing Dementia Care£1,400 - £1,900£1,568 - £2,128

Please contact Wessex Care and speak to our Placements Manager, Zoe Johnson for further information.

Contact Kimberly West Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Jodie Airey(Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 4

Room Information

  • Single Rooms (27)
  • Single Rooms with ensuite Wet Room (27)

Kimberly West Care Centre Reviews (46)

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9.9

Kimberly West Care Centre has a Review Score of 9.9 (9.885) out of 10, based on 19 reviews in the last 2 years. Over all time Kimberly West Care Centre has 46 reviews.

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Showing 46 reviews matching selected criteria
Review from Mary E (Wife of Resident) published on 10 July 2026 Submitted via Website
Overall Experience

My husband recently died in Kimberley West Care Centre, after 6 months of very capable, efficient care. The staff were kind and considerate to him and myself throughout, and treated him with respect as I would have expected, even after he became confused towards the end of his life. His many wounds and ulcers were treated with great care and efficiency and he was given medication regularly to alleviate the pain, so that he suffered the least pain as much as possible. I would highly recommend this nursing home for anyone contemplating care for their loved ones - it was quiet, efficient, clean and friendly in all respects. The only difficulty I encountered was the lack of English-speaking carers at times, but in general this did not cause a great problem, and normally there was a way round by finding another carer who could interpret. I cannot comment on value for money as we were funded by the NHS.

Reply from Zoe Johnson, Placements Manager at Kimberly West Care Centre

Thank you for taking the time to share your experience with us at such a difficult time. It was a privilege to care for your husband, and although his stay with us was far too short, he made a lasting impression on our team and our residents alike. We are thinking of you and your family, and we...  

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Review from Robert B (Husband of Resident) published on 13 May 2026 Submitted via Website
Overall Experience

About ten years ago my wife was diagnosed with Huntington's. As you may know this is genetic but was unknown in her family. For seven years I became her full time carer. After a fall and a short spell in Hospital we decided she needed to go to a Care Home. After a long conversation I asked a member of the support staff called Ali if she could find a suitable Home with knowledge of my wife's problem. She found that Kimberley West care centre had a vacancy. I go every day for three hours around lunchtime and have got to know many of the residents now as friends. The staff are a truly amazing group of people, nothing seems to much for them even when difficult problems occur.To have such a diverse group of people who treat each other as equals I find truly humbling.

Reply from Zoe Johnson, Placements Manager at Kimberly West Care Centre

Reading this gave me goosebumps. Thank you for sharing such a personal perspective of your experience of Kimberly West. It makes us so proud to hear such things. We strive to create an environment where residents, their friends and family feel that they are treated with dignity, equality and...  

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Review from K S (Sister-in-law of Resident) published on 9 March 2026 Submitted via Postal Card
Overall Experience

My sister-in-law Rosemary spent the last 33 days of her life from the 17th of December 2025 until her passing on the 19th of January 2026 in Kimberly West. She was so well cared for. We, as her family, were so grateful for the care received and were so pleased to be in their care. Thank you so very much.

Reply from Zoe Johnson, Placements Manager at Kimberly West Care Centre

Thank you for sharing this heartfelt message. We are deeply moved to hear that Rosemary felt well cared for during her time at Kimberley West. We are proud to know that our team could provide comfort, dignity, and support to both her and your family during such a difficult period. Your gratitude means so much to us. Please accept our sincere condolences, and thank you again for your kind words.

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Review from J S (Sister of Resident) published on 9 March 2026 Submitted via Postal Card
Overall Experience

Very happy with my sister's care and all of her carers in Kimberly West. They were very caring and dignified when my sister passed away.

Reply from Zoe Johnson, Placements Manager at Kimberly West Care Centre

Thank you so much for your kind words. We're truly grateful to hear that your sister received the care, dignity, and compassion she deserved, especially in her final moments. Our team in Kimberley West will be deeply touched by your feedback. Please know we are thinking of you and your family during this time.

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Review from Christina C (Daughter of Resident) published on 9 January 2026 Submitted via Postal Card
Overall Experience

I cannot thank and rate highly enough the care that my mother received in the last year of her life. The hoist facilities were the first transformation enabling her to get from bed to chair in minutes, alleviating the manipulation for the staff and allowing a smooth transition. But by far the most outstanding experience was the nature of the care; respectful, dignified and loving. A true family ambience - which is apparent in all the staff. Thank you to you all.

Reply from Zoe Johnson, Placements Manager at Kimberly West Care Centre
Simply, thank you.

Comments like yours are the reason we do what we do. Whilst we strive to provide the very highest standard of equipment within our homes, what truly fills our hearts is your recognition of the compassion, respect, and love shown by our staff - values that are at the very heart...  

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Review from R D (Son of Resident) published on 11 December 2025 Submitted via Website
Overall Experience

Staff are always friendly and helpful to my mother, and ourselves when we come and see her. They keep us up to date with her health and any concerns. My mother enjoys especially the musical events in the lounge, which we go and watch too. Really happy we found Wessex Care for my mother.

Reply from Zoe Johnson, Placements Manager at Kimberly West Care Centre
Its wonderful when friends and family join in with all the lovely things that go on, so we are glad you enjoy them too! It really helps create a lovely atmosphere for everyone.
It is important to us that families feel informed. We hope that it limits some of the inevitable worry that there can be when you are trusting the care of someone you love.

We are just as happy that you found us too.

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Review from M P (Daughter of Resident) published on 27 November 2025 Submitted via Website
Overall Experience
Kimberley West looks after my mum in the best way possible. The staff are caring, kind and experienced in the field of dementia and they care for mum accordingly ensuring she remains safe and happy .
We all know how awful dementia is but the staff remain smiling despite the desperately hard work that they do to care for residents.

Thank you Kimberley West

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Many Many thanks for such a wonderful review and taking the time to complete. It is always so appreciated by the team to review such positive feedback for the wonderful care and service they provide. I will be sure to let them know.

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Review from Gemma D (Daughter-in-law of Resident) published on 13 November 2025 Submitted via Postal Card
Overall Experience

Athough my mother-in-law was in for a short period of time, the care, kindness, patience and compassion was excellent. From the moment I was initially shown around it was obvious the clients are well cared for. The place has a homely, informal, welcoming atmosphere but most of all, and more importantly, my mother-in-law felt safe and comfortable there which put all the family members' minds at rest.

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Review from Coralie F (Friend of Resident) published on 17 September 2025 Submitted via Postal Card
Overall Experience

Wonderful staff always looked after my friend well lovely clean home. Went down when they had barbeque, looked after us as well as patients all had wonderful time. As for the staff I couldn't ask for better so loving and kind.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Many thanks for your wonderful review it is always so lovely for the team to receive such positive feedback. I will be sure to let them know. so glad you enjoyed the BBQ!

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Review from Paul M (Nephew of Resident) published on 11 June 2025 Submitted via Website
Overall Experience

I was my uncle's closest living relative and I was so happy to find such a wonderful care home. The staff were warm, friendly and attentive to my uncle. The standard of medical care was excellent. The home was always immaculate and the food was wonderful. They were fantastic at communicating information and could not have been more helpful to me after my uncle died. I could not recommend the facility more highly.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Many thanks for taking the time to send such a lovely positive review of your experience at Kimberly West. I will be sure to let the team know as it is always so empowering to receive such positive words.

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Review from M H (Daughter of Resident) published on 26 May 2025 Submitted via Postal Card
Overall Experience

Kimberly and all the staff were amazing at looking after my mother for two weeks of respite care. They were kind and patient, and we are grateful. We would definitely recommend Kimberley West and their care.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Many thanks for taking the time to leave such a positive review of your experience of Kimberly West.

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Review from Clare B (Daughter of Resident) published on 28 March 2025 Submitted via Website
Overall Experience
The staff here have always been friendly, caring and happy! The care my mum has received has been outstanding and all requests/communications have been acted upon speedily.
I especially want to thank you in how you handled the news and follow-up when Mum died last week. You were sensitive and kind and I really felt like not only mum, but myself, was well looked after by you all.

I would highly recommend this nursing home and feel lucky that my mum got to spend her final months in your care.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Many thanks for taking the time to complete a review of your experience of Kimberly West. Your kind words will empower the team to continue to deliver the service which they do every day. We are so sorry for your loss but glad we could support you all in every way. Thank you. again.

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Review from R F (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card
Overall Experience

Staff have been really amazing. Mum has been well looked after. We had a lovely tea party for Mum's 93rd birthday and they did all the food for us. She loved having the family there.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Many thanks for your positive feedback, we are so glad your Mum had a wonderful birthday! It was our pleasure to make her birthday with you all so special.

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Review from S R (Friend of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience
I am very impressed.

The staff and managers are very helpful, kind and caring. Lovely peaceful atmosphere every time I visit, so no worries.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Thank you so much for taking the time to leave such positive feedback for Kimberly West. We will be sure to let the team know as it is very empowering for them all.

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Review from Clare S (Daughter of Resident) published on 26 December 2024 Submitted via Website
Overall Experience

Kimberley West is a fabulous home. Mum is very settled there and all the staff are amazing and go above and beyond in the care they provide. Without a doubt, I know my mum is very well cared for and in safe hands there.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Thank you so much for your kind words and positive review of your experience of Kimberly West. I will be sure to let the team know of your positive experience.

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Review from Joy S (Daughter of Resident) published on 4 December 2024 Submitted via Website
Overall Experience
Our Mother moved into Kimberly West in June 2024 and stayed there until she passed away in October. The care she received during the time she was there was very kind and caring. She was treated with the utmost dignity in her last days. The staff were also very kind to us as well.

Thank you.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Thank you so much for your wonderful review and we are so sorry for the loss of your Mother. I will be sure to let the team know of your kind words and positive feedback.

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Review from Lesley G (Daughter of Resident) published on 31 October 2024 Submitted via Website
Overall Experience

I have no complaints at all and the care of our mother is excellent. Nursing staff considerate and very kind. Would recommend to anyone who are looking for a nursing home of an exceptional standard. They liaise with us on care and notify us of any concerns.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Thank you so much for taking the time to leave such a wonderful review of your experience of Kimberly West. I will be sure to let the team know, as it is always empowering to receive feedback for the car and service we provide at Wessex Care.

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Review from Chris G (Son of Resident) published on 31 October 2024 Submitted via Website
Overall Experience

I have been very pleased with the level of care that all staff are providing my mother. It is fully appreciated that, due to my mother's condition after two strokes, her state fluctuates daily. However, the nursing staff are fully able to cope with this and their understanding is excellent. The senior nursing staff are always available to discuss any issues on a private level with the family.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Thank you so much for taking the time to leave such a positive review. We really do appreciate all feedback. I will be sure to let the team know.

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Review from Glenn N (Son of Resident) published on 8 October 2024 Submitted via Website
Overall Experience

Very clean and good service, staff all have brilliant altitude and take time and care over the residents. The menu is excellent and they always deliver tea and cake in the afternoon, I have no complaints.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Many thanks for taking the time to leave a review, all positive and empowering words are a great boost for the teams in all departments. It is lovely to hear you have such a positive experience in the catering department also, I will be sure to let them know! Thank you again.

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Review from R D (Son of Resident) published on 9 July 2024 Submitted via Website
Overall Experience

My mother moved to Kimberley West in Summer 2023 and has, and still is enjoying her time there. All the staff are friendly and helpful and although my mother prefers to stay in her room the staff pop in on her, or occassionally can coax her out for one of the many events on in the lounge. She was wheelchair-bound when she came and the home has an abundance of winches to move the residents around. My mother enjoys the food and it does look appetising. There are the occasional meetings between staff and the relations of the residents so any questions can be raised.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Many thanks for taking the time to complete such a positive review. We are so happy your experience of Kimberly West is so positive. I will be sure to let the team know.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 June 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Kimberly West Care Centre.

Upcoming Events

There are no upcoming events for Kimberly West Care Centre.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Kimberly West Care Centre.

Meet the Team (1)

Jodie Scott
Jodie ScottJob Title:RCM, RMA Operations Director & Registered Care ManagerJoined: 2001

Jodie joined our team in October 2001 as a junior carer. She worked as a welfare coordinator between our homes and the local community, before becoming Deputy Manager at Milford Manor, Manager at Holmwood, and then set up the Community Care Team with the support of Agnes Atras (Head of Care). She later became the company-wide Service Manager until she joined the Board in 2015 as the Operations Director. Today Jodie is the most senior Operations Manager responsible for all day to day operational matters across the company. She is supported in this role by our Service Manager Jo McMahon, Placements & Quality Assurance Manager Janet Hope.

Frequently Asked Questions about Kimberly West Care Centre

What types of Care is Kimberly West Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kimberly West Care Centre have?

There are 27 Single Rooms.

What are the Facilities & Services at Kimberly West Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Kimberly West Care Centre to the centre of Salisbury?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kimberly West Care Centre to verify any information. View our terms and conditions. Kimberly West Care Centre has an Enhanced Service -more info.