Kimberly West Care Centre

27 Tollgate Road, Salisbury SP1 2JA
Review Us
9.9 44 Reviews
  • Kimberly West Care Centre, Salisbury
Situated near the centre of Salisbury, the Kimberly West Care Centre provides comfort, practicality and safety for up to 27 residents.

Not just a care home, Kimberly West offers a range of specialist in-house and outreach services, accessible 24/7, including:

•        Flexible facilities utilising the latest technology to provide outstanding support for convalescence, dementia and end-of-life.
•        En-suite rooms with electric hoists
•        Integral health spa, social club and activity spaces.
•        Accommodation for relatives and community support staff.
•        Full CCTV overt recording system, electable for bedrooms.
•        Education facilities to provide help with ongoing care.

However long or short the stay, whether the needs are medical, personal or social, everyone can enjoy comprehensive, individual care at Kimberly West.
Show Kimberly West Care Centre on the Map

Care Provided by Kimberly West Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1900
  • Self-Funded Residential Dementia Care: £1400 – £1900
  • Self-Funded Nursing Care: £1400 – £1900
  • Self-Funded Nursing Dementia Care: £1400 – £1900
  • RESPITE Self-Funded Residential Care: £1568 – £2128
  • RESPITE Self-Funded Residential Dementia Care: £1568 – £2128
  • RESPITE Self-Funded Nursing Care: £1568 – £2126
  • RESPITE Self-Funded Nursing Dementia Care: £1568 – £2128

Please contact Wessex Care and speak to our Placements Manager, Zoe Johnson for further information.

These prices are only a guideline, please contact Kimberly West Care Centre to find out the exact price for your requirements.

Contact Kimberly West Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Kimberly West Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jodie Airey (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 4

Room Information

  • Single Rooms (27)
  • Single Rooms with Ensuite Wet Room (27)

Kimberly West Care Centre Reviews (44)

9.9

Kimberly West Care Centre has a Review Score of 9.9 (9.874) out of 10, based on 18 reviews in the last 2 years.
Over all time Kimberly West Care Centre has 44 reviews.

Overall Experience
  • 38
  • 5
  • 1
  • 0
  • 0
Date Published
  • 44
  • 7
  • 10
  • 18
  • 26
Reviewer Connection to Kimberly West Care Centre
  • 18
  • 8
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 41-44
Review from Susan H (Daughter of Resident) published on 29 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kimberly West took care of my Mother in the last 21 months of her life and she died peacefully at 99 years. My Mother had Parkinsons Disease and was Registered Blind and needed full care and assistance. Wessex Care and all their staff provided wonderful care and support at a continual and consistently
high standard. Without this support, our Mother would not have lived to such a ripe old age. We know from our visits my Mother was happy and comfortable and this gave our family great peace of mind, we never had any concerns about her care. During Covid we were able to set up regular Zoom Calls. The home is modern and purpose-built and is very clean and welcoming. There are hoists in all the bedrooms and public areas which makes it easy to support residents of limited mobility. The gardens and flowers are very well tended in the spacious outside areas. The Nursing and Care Staff are committed, experienced, and very dedicated and our family 100% recommend this Care Home. Thank you.
Reply from Jodie Scott, Operations Director at Kimberly West Care CentreThank you so very much for your feedback. The team work so hard to maintain the high standards that we have and will be overjoyed to hear of your positive comments especially during the past 18 months that have been difficult for all involved. It is our privilege to care for the amazing people we do. Thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patsy P (Partner of Resident) published on 30 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kimberly West is a care home that is staffed well and very, very clean! It runs a tight ship which I like and any problems are soon sorted out. Treatments and medication are kept in check and if any problems I am always notified by telephone. Clothes and healthcare are excellent and clean every time
I visit. All the staff are polite and very friendly and are available if I need to seek advice on care.
Reply from Jodie Scott, Operations Director at Kimberly West Care CentreThank you so much for leaving us such a lovely response. Kimberly West have a wonderful staff team who work very hard to maintain such high standards. We really do appreciate your feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R D (Daughter of Resident) published on 4 May 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In general, care is good and a few small things if addressed could make this an outstanding home. The smell of urine needs addressing - very strong in some bedrooms. Cleanliness was good but has become poor over the last few months. Floor dirty, cups for residents very dirty. The staff do not speak
much to relatives.
Reply from Matthew Airey, Managing Director at Kimberly West Care CentreThank you for your feedback and I do mean this. We do not always get things right and so value when matters are raised with us so that we can correct them quickly. However, I am also aware that you had raised these issues previously and the manager tried to phone and then forgot to follow up due to the COVID-19 preparations.
A key area of our work is to support and enable independence and this can have unintended consequences however remains vital to that individual’s self-worth and esteem.
I am sorry that we have not been able to ensure the bedroom was of appropriate standard all of the time but am pleased the team managed to maintain independence for as long as possible.
Thank you for your kind comments about the good care and I am sorry you think there was some decline in cleanliness which is regularly checked and reviewed. I hope the recent phone call from the owner and the letter of apology has put your mind at rest. I add my sincere apologies. Matthew
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Wife of Resident) published on 20 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband appears happy, content and well looked after. However, he never asks for anything and therefore relies on the empathy of the staff e.g. extra drinks, having fruit between meals, changing the CD in his machine and being changed if he wets himself. Understandingly all the staff cannot have
the same level of empathy with all the patients but they are lovely and hard-working, caring staff.
Reply from Matthew Airey, Managing Director at Kimberly West Care CentreI will ensure all the staff get to see your kind comments. As you know it has been a difficult few weeks with all the changes that were required to meet the challenge of the COVID-19 virus. The team are holding up well, some having moved into local staff accommodation away from their loved ones to ensure all our residents get the care and support they need. Thank you again for these lovely words.
Regards
Matthew
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Kimberly West Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.924 for Kimberly West Care Centre is calculated as follows: ( (197 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 211 Ratings = 4.924
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Kimberly West Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

Jodie

Jodie Scott

Job Title: RCM, RMA Operations Director & Registered Care Manager Joined: 2001

Jodie joined our team in October 2001 as a junior carer. She worked as a welfare coordinator between our homes and the local community, before becoming Deputy Manager at Milford Manor, Manager at Holmwood, and then set up the Community Care Team with the support of Agnes Atras (Head of Care). She later became the company-wide Service Manager until she joined the Board in 2015 as the Operations Director. Today Jodie is the most senior Operations Manager responsible for all day to day operational matters across the company. She is supported in this role by our Service Manager Jo McMahon, Placements & Quality Assurance Manager Janet Hope.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kimberly West Care Centre to verify any information. View our terms and conditions. Kimberly West Care Centre has an Enhanced Service - more info.