Kimberly West Care Centre

Thank you Wessex Care and the wonderful staff of Kimberly House West.

Couldn't fault the care.

My husband has only been a resident for the past 2 months but in that time he has received excellent care and support. The staff and home have been outstanding in all aspects of his care and are always ready to welcome you and answer your questions. He has joined in with many of the activities, much more than I could ever have done when he was at home. Thank you for looking after him so well.

My mum was in Kimberly West for a short time, during this time she sadly passed away but the staff were so kind and caring. They treated my mum with dignity and respect. They were outstanding. The whole family say thank you for all the hard work and for looking after my mum so well.

Presently living abroad and faced with rare opportunities of returning to the UK to see my mother, the Kimberly West Care Centre staff made great efforts that my visits were frequent and fulfilling. From the warm welcome, assistance with the processes under COVID restrictions etc, they enable me to see my mother twice a day without restrictions on the lengths of my visits. Every assistance was made to provide excellent care and love to my mother that she could truly benefit from my visits. Thank you.

My father stayed here for just two weeks. I can't say how pleased I was with the care he received. Better than the hospital. He was kept clean, comfortable and happy during his stay. All the staff were very kind and helpful to me and the rest of his family when we visited, always having time to talk to us.

My father recuperated at Kimberly West for several weeks following a hospital stay. We could only visit a few times as it's such a long trip. The staff couldn't have been more helpful in keeping us informed about dad's progress, enabling regular telephone contact and organising a daily newspaper to be delivered. When we visited everyone was incredibly friendly and helpful; the property is modern and conspicuously clean and extra covid regulations are in place. I couldn't recommend it highly enough.

Beautiful home with amazing staff who are always happy, inviting, and compassionate. They always keep you informed of how your loved one is and while my father was not with them long before he passed away, they made my father comfortable and showed us we matter.

Kimberly West took care of my Mother in the last 21 months of her life and she died peacefully at 99 years. My Mother had Parkinsons Disease and was Registered Blind and needed full care and assistance. Wessex Care and all their staff provided wonderful care and support at a continual and consistently high standard. Without this support, our Mother would not have lived to such a ripe old age. We know from our visits my Mother was happy and comfortable and this gave our family great peace of mind, we never had any concerns about her care. During Covid we were able to set up regular Zoom Calls. The home is modern and purpose-built and is very clean and welcoming. There are hoists in all the bedrooms and public areas which makes it easy to support residents of limited mobility. The gardens and flowers are very well tended in the spacious outside areas. The Nursing and Care Staff are committed, experienced, and very dedicated and our family 100% recommend this Care Home. Thank you.

Kimberly West is a care home that is staffed well and very, very clean! It runs a tight ship which I like and any problems are soon sorted out. Treatments and medication are kept in check and if any problems I am always notified by telephone. Clothes and healthcare are excellent and clean every time I visit. All the staff are polite and very friendly and are available if I need to seek advice on care.

In general, care is good and a few small things if addressed could make this an outstanding home. The smell of urine needs addressing - very strong in some bedrooms. Cleanliness was good but has become poor over the last few months. Floor dirty, cups for residents very dirty. The staff do not speak much to relatives.

My husband appears happy, content and well looked after. However, he never asks for anything and therefore relies on the empathy of the staff e.g. extra drinks, having fruit between meals, changing the CD in his machine and being changed if he wets himself. Understandingly all the staff cannot have the same level of empathy with all the patients but they are lovely and hard-working, caring staff.