Kimberly West Care Centre

Kimberley West is a fabulous home. Mum is very settled there and all the staff are amazing and go above and beyond in the care they provide. Without a doubt, I know my mum is very well cared for and in safe hands there.

Thank you.

I have no complaints at all and the care of our mother is excellent. Nursing staff considerate and very kind. Would recommend to anyone who are looking for a nursing home of an exceptional standard. They liaise with us on care and notify us of any concerns.

I have been very pleased with the level of care that all staff are providing my mother. It is fully appreciated that, due to my mother's condition after two strokes, her state fluctuates daily. However, the nursing staff are fully able to cope with this and their understanding is excellent. The senior nursing staff are always available to discuss any issues on a private level with the family.

Very clean and good service, staff all have brilliant altitude and take time and care over the residents. The menu is excellent and they always deliver tea and cake in the afternoon, I have no complaints.

My mother moved to Kimberley West in Summer 2023 and has, and still is enjoying her time there. All the staff are friendly and helpful and although my mother prefers to stay in her room the staff pop in on her, or occassionally can coax her out for one of the many events on in the lounge. She was wheelchair-bound when she came and the home has an abundance of winches to move the residents around. My mother enjoys the food and it does look appetising. There are the occasional meetings between staff and the relations of the residents so any questions can be raised.

My mother moved to Kimberly West after having personal live-in care following a major stroke. Everyone at Kimberly West was prepared for her arrival, very welcoming and have been very responsive in adjusting to meet her needs. I have great confidence that she is in very caring and safe hands. Thank you so much.

They have workshops and visitors to the home to entertain the people.

My sister did not particularly like the food at Kimberly West. Although alternatives to Appetito were always on offer, for some reason, and in spite of our encouragement, she did not often ask for them!

I just wanted to say a huge thank you to all the people that looked after my mum for the four years that she was in your care. I have never met such amazing staff that not only cared for her, but made sure that we were ok, also. Everyone was so friendly and polite and Mum was in the best of care until sadly she passed away on the 29th December 2022. I can't thank you all enough, you all work very hard for which I applaud you all. Thank you.

I can recommend Kimberly West Care Centre and Wessex Care a special place to live and be cared for.

My husband was admitted to Kimberly West following a few weeks in hospital, with the intention of making him well enough to return home. The staff and auxiliary helpers were all very helpful to my husband and myself. In the first week, I was upset because I felt that things were not being done as I would like, but as I visited almost daily to spend time with my husband, the staff all responded to my desired standards, and things improved a lot. I lost my husband the week before he was expected to come home, but feel that he was well cared for and respected until the end.

My auntie had been in other respite/residential homes but none compared to Kimberly West, Salisbury. The care and compassion that was shown, the attention to detail, the cleanliness and ability to keep my auntie clean, was 2nd to none. I appreciate so much everything that the staff did for my auntie and the way that they communicated with myself. I cannot recommend enough the wonderful service that my auntie received and the dignity that she was shown until she died. Thank you from the bottom of my heart.

This is the second home my wife was resident in. It was so much better than her first. Although my wife was so difficult to deal with, all the staff were very efficient and did their jobs to the very best of their abilities. Honestly, they were all angels.

My Mother had a 7-week stay at Kimberly West in what's called a discharge to assessment bed. The care she received was first class, carers that really do care, and I know they can be hard to find, treating all residents with dignity and respect. Even finding time to ensure visitors were offered refreshments. Couldn't fault the team, they work non-stop for their entire 12-hour shift and they have my sincere gratitude.

Kimberly West Care Centre is one of the finest care homes in Wiltshire. The staff and management are exceptional in what they do. They are caring and supportive, as well as being friendly and polite, I cannot praise them enough.

Thank you for your wonderful carers and all the staff. Forever in your debt.

My husband joined the Kimberly West Care Home in November 2021. He was immediately welcomed into the home, which took the pressure off my mind because he had been sorely treated at the hands of the hospital, so he was confused, neglected and had totally given up; After a short time, he became less nervous and dejected. This was noticeable up until his death in April 2022. He was comfortable and well looked after by both medical and carers.

Excellent care during my mother-in-law's assessment period (post hospital) during which time she has gradually adapted to being in care. There have been blips along the way, but the care and support shown by staff has been excellent. She is now permanently in the care home and tells us she is now liking being there. That is a result!

My comments are based on my experience in attendance within the home during the day, for which I have found all management and staff to be friendly and helpful with the care and wellbeing of the residents always in the forefront of their thoughts and also treated with respect. I have also been made to feel welcome when in attendance in the home. The home have also been good in keeping visiting going during the COVID outbreaks, making sure that visitors and all staff take procedures to keep the residents safe, as being able to see loved ones is most important. There are also varied activities for the residents to take part in.