Kimberly West Care Centre

27 Tollgate Road, Salisbury SP1 2JA
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9.9 39 Reviews
  • Kimberly West Care Centre, Salisbury
Situated near the centre of Salisbury, the Kimberly West Care Centre provides comfort, practicality and safety for up to 27 residents.

Not just a care home, Kimberly West offers a range of specialist in-house and outreach services, accessible 24/7, including:

•        Flexible facilities utilising the latest technology to provide outstanding support for convalescence, dementia and end-of-life.
•        En-suite rooms with electric hoists
•        Integral health spa, social club and activity spaces.
•        Accommodation for relatives and community support staff.
•        Full CCTV overt recording system, electable for bedrooms.
•        Education facilities to provide help with ongoing care.

However long or short the stay, whether the needs are medical, personal or social, everyone can enjoy comprehensive, individual care at Kimberly West.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1900
  • Self-Funded Residential Dementia Care: £1400 – £1900
  • Self-Funded Nursing Care: £1400 – £1900
  • Self-Funded Nursing Dementia Care: £1400 – £1900
  • RESPITE Self-Funded Residential Care: £1568 – £2128
  • RESPITE Self-Funded Residential Dementia Care: £1568 – £2128
  • RESPITE Self-Funded Nursing Care: £1568 – £2126
  • RESPITE Self-Funded Nursing Dementia Care: £1568 – £2128

Please contact Wessex Care and speak to our Placements Manager, Zoe Johnson for further information.

These prices are only a guideline, please contact Kimberly West Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jodie Airey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 4

Room Information

  • Single Rooms (27)
  • Single Rooms with Ensuite Wet Room (27)

Kimberly West Care Centre Reviews (39)

9.9

Kimberly West Care Centre has a Review Score of 9.9 (9.900) out of 10, based on 13 reviews in the last 2 years.
Over all time Kimberly West Care Centre has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kimberly West Care Centre
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Total of 39, showing 21-39
Review from Kenneth H (Husband of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the second home my wife was resident in. It was so much better than her first. Although my wife was so difficult to deal with, all the staff were very efficient and did their jobs to the very best of their abilities. Honestly, they were all angels.
Reply from Jo McMahon, Service Manager at Kimberly West Care Centre

Thank you so much for your kind review and recognising the dedication shown by all the staff at Kimberly West. I will be sure to inform the team of your review as it is always empowering to receive positive feedback for the service provided.

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Review from Nigel B (Son of Resident) published on 6 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother had a 7-week stay at Kimberly West in what's called a discharge to assessment bed. The care she received was first class, carers that really do care, and I know they can be hard to find, treating all residents with dignity and respect. Even finding time to ensure visitors were offered refreshments.
Couldn't fault the team, they work non-stop for their entire 12-hour shift and they have my sincere gratitude.
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Review from Ken W (Husband of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kimberly West Care Centre is one of the finest care homes in Wiltshire. The staff and management are exceptional in what they do. They are caring and supportive, as well as being friendly and polite, I cannot praise them enough.
Reply from Jo McMahon, Service Manager at Kimberly West Care Centre

Thank you so much for your lovely words, it is always so empowering for the teams at Wessex Care to receive such positive feedback for the hard work they do in all the homes. We really appreciate you taking the time to do a review on the team and management of Kimberly West, I will be sure to let the team know. Thank you.

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Review from R K (Husband of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care and help my wife gets, cannot fault, love your saints days, themes and animal visits etc.
Thank you for your wonderful carers and all the staff. Forever in your debt.
Reply from Jo McMahon, Service Manager at Kimberly West Care Centre

We are very grateful for your kind words and taking the time to complete this review. The team at Wessex Care work really hard in ensuring the residents are well cared for and having positive feedback is always so empowering for the team to hear.

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Review from Brenda C (Wife of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband joined the Kimberly West Care Home in November 2021. He was immediately welcomed into the home, which took the pressure off my mind because he had been sorely treated at the hands of the hospital, so he was confused, neglected and had totally given up; After a short time, he became less nervous
and dejected. This was noticeable up until his death in April 2022. He was comfortable and well looked after by both medical and carers.
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Review from John E (Son-in-law of Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care during my mother-in-law's assessment period (post hospital) during which time she has gradually adapted to being in care. There have been blips along the way, but the care and support shown by staff has been excellent. She is now permanently in the care home and tells us she is now liking
being there. That is a result!
Reply from Jo McMahon, Service Manager at Kimberly West Care Centre

Thank you so much for your review and for taking the time to complete. It is so lovely to hear that your mother has settled so well in Kimberly West Care Centre. It is always empowering and uplifting for the nursing and care team to receive such wonderful feedback about the service we provide at Wessex Care. Thank you.

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Review from D H (Son of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My comments are based on my experience in attendance within the home during the day, for which I have found all management and staff to be friendly and helpful with the care and wellbeing of the residents always in the forefront of their thoughts and also treated with respect. I have also been made
to feel welcome when in attendance in the home. The home have also been good in keeping visiting going during the COVID outbreaks, making sure that visitors and all staff take procedures to keep the residents safe, as being able to see loved ones is most important. There are also varied activities for the residents to take part in.
Reply from Jo McMahon, Service Manager at Kimberly West Care Centre

Thank you for your positive feedback, it is always so nice to hear that the team at Wessex Care are friendly, helpful and caring. We will be sure to let the team know your thoughts on your experience whilst visiting your loved one. We really value you taking the time to complete this review.

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Review from Hlena B (Daughter of Resident) published on 31 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, who has Parkinsons, is a resident and from day one the care and support he has received has been beyond excellent. I cannot praise the wonderful, caring staff high enough in the way they look after him. Dad is very happy and enjoys interacting with the staff.
Wessex Care and the staff extend
their care and support to our family, which in my mind is so important in keeping us informed on Dad's progress.
Mum has been allowed to see Dad on a daily basis as a carer/helper and this has helped Mum give support to the staff.
Thank you Wessex Care and the wonderful staff of Kimberly House West.
Reply from Christian Airey, Business Director at Kimberly West Care Centre

What lovely comments, thank you for taking the time to complete this review. It means so much to us to hear feedback and we are always looking for ways to further improve. Thank you again.

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Review from James G (Son of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff are very helpful and nice.
Couldn't fault the care.
Reply from Christian Airey, Business Director at Kimberly West Care Centre

Thank you for you review, we are always pleased to hear feedback and suggestions.

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Review from Janice H (Wife of Resident) published on 27 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been a resident for the past 2 months but in that time he has received excellent care and support. The staff and home have been outstanding in all aspects of his care and are always ready to welcome you and answer your questions. He has joined in with many of the activities, much
more than I could ever have done when he was at home. Thank you for looking after him so well.
Reply from Christian Airey, Business Director at Kimberly West Care Centre

Thank you very much, we are so pleased to hear such lovely comments.

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Review from D T (Daughter of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in Kimberly West for a short time, during this time she sadly passed away but the staff were so kind and caring. They treated my mum with dignity and respect. They were outstanding. The whole family say thank you for all the hard work and for looking after my mum so well.
Reply from Jodie Scott, Operations Director at Kimberly West Care Centre

We are so sorry for your loss. Thank you for your kind words, we will ensure the care team at Kimberly West are aware of this lovely review. Once again, thank you.

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Review from Sean A (Son of Resident) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Presently living abroad and faced with rare opportunities of returning to the UK to see my mother, the Kimberly West Care Centre staff made great efforts that my visits were frequent and fulfilling. From the warm welcome, assistance with the processes under COVID restrictions etc, they enable me to
see my mother twice a day without restrictions on the lengths of my visits. Every assistance was made to provide excellent care and love to my mother that she could truly benefit from my visits. Thank you.
Reply from Christian Airey, Business Director at Kimberly West Care Centre

We are very glad we were able to accommodate your visit under difficult circumstances and very pleased you felt welcomed. We feel it is our privilege to care and connect to family and friends is key. Thank you.

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Review from Rachel G (Daughter of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father stayed here for just two weeks. I can't say how pleased I was with the care he received. Better than the hospital. He was kept clean, comfortable and happy during his stay. All the staff were very kind and helpful to me and the rest of his family when we visited, always having time to talk
to us.
Reply from Christian Airey, Business Director at Kimberly West Care Centre

Thank you for your lovely review and comments - we will be sure you pass this on to the team at Kimberly West, who are very grateful for feedback.

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Review from Victoria S (Daughter of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father recuperated at Kimberly West for several weeks following a hospital stay. We could only visit a few times as it's such a long trip. The staff couldn't have been more helpful in keeping us informed about dad's progress, enabling regular telephone contact and organising a daily newspaper to
be delivered. When we visited everyone was incredibly friendly and helpful; the property is modern and conspicuously clean and extra covid regulations are in place. I couldn't recommend it highly enough.
Reply from Christian Airey, Business Director at Kimberly West Care Centre

We are very pleased you couldn't recommend us highly enough. Thank you for your lovely words.

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Review from Tracy W (Daughter of Resident) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home with amazing staff who are always happy, inviting, and compassionate. They always keep you informed of how your loved one is and while my father was not with them long before he passed away, they made my father comfortable and showed us we matter.
Reply from Christian Airey, Business Director at Kimberly West Care Centre

Thank you for your lovely review - we will ensure that it is passed onto the team at Kimberly West.

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Review from Susan H (Daughter of Resident) published on 29 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kimberly West took care of my Mother in the last 21 months of her life and she died peacefully at 99 years. My Mother had Parkinsons Disease and was Registered Blind and needed full care and assistance. Wessex Care and all their staff provided wonderful care and support at a continual and consistently
high standard. Without this support, our Mother would not have lived to such a ripe old age. We know from our visits my Mother was happy and comfortable and this gave our family great peace of mind, we never had any concerns about her care. During Covid we were able to set up regular Zoom Calls. The home is modern and purpose-built and is very clean and welcoming. There are hoists in all the bedrooms and public areas which makes it easy to support residents of limited mobility. The gardens and flowers are very well tended in the spacious outside areas. The Nursing and Care Staff are committed, experienced, and very dedicated and our family 100% recommend this Care Home. Thank you.
Reply from Jodie Scott, Operations Director at Kimberly West Care Centre

Thank you so very much for your feedback. The team work so hard to maintain the high standards that we have and will be overjoyed to hear of your positive comments especially during the past 18 months that have been difficult for all involved. It is our privilege to care for the amazing people we do. Thank you again.

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Review from Patsy P (Partner of Resident) published on 30 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kimberly West is a care home that is staffed well and very, very clean! It runs a tight ship which I like and any problems are soon sorted out. Treatments and medication are kept in check and if any problems I am always notified by telephone. Clothes and healthcare are excellent and clean every time
I visit. All the staff are polite and very friendly and are available if I need to seek advice on care.
Reply from Jodie Scott, Operations Director at Kimberly West Care Centre

Thank you so much for leaving us such a lovely response. Kimberly West have a wonderful staff team who work very hard to maintain such high standards. We really do appreciate your feedback.

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Review from R D (Daughter of Resident) published on 4 May 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In general, care is good and a few small things if addressed could make this an outstanding home. The smell of urine needs addressing - very strong in some bedrooms. Cleanliness was good but has become poor over the last few months. Floor dirty, cups for residents very dirty. The staff do not speak
much to relatives.
Reply from Matthew Airey, Managing Director at Kimberly West Care Centre

Thank you for your feedback and I do mean this. We do not always get things right and so value when matters are raised with us so that we can correct them quickly. However, I am also aware that you had raised these issues previously and the manager tried to phone and then forgot to follow up due to the COVID-19 preparations.
A key area of our work is to support and enable independence and this can have unintended consequences however remains vital to that individual’s self-worth and esteem.
I am sorry that we have not been able to ensure the bedroom was of appropriate standard all of the time but am pleased the team managed to maintain independence for as long as possible.
Thank you for your kind comments about the good care and I am sorry you think there was some decline in cleanliness which is regularly checked and reviewed. I hope the recent phone call from the owner and the letter of apology has put your mind at rest. I add my sincere apologies. Matthew

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Review from J M (Wife of Resident) published on 20 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband appears happy, content and well looked after. However, he never asks for anything and therefore relies on the empathy of the staff e.g. extra drinks, having fruit between meals, changing the CD in his machine and being changed if he wets himself. Understandingly all the staff cannot have
the same level of empathy with all the patients but they are lovely and hard-working, caring staff.
Reply from Matthew Airey, Managing Director at Kimberly West Care Centre

I will ensure all the staff get to see your kind comments. As you know it has been a difficult few weeks with all the changes that were required to meet the challenge of the COVID-19 virus. The team are holding up well, some having moved into local staff accommodation away from their loved ones to ensure all our residents get the care and support they need. Thank you again for these lovely words.
Regards
Matthew

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Kimberly West Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Kimberly West Care Centre is calculated as follows: ( (137 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 150 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kimberly West Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Jodie

Jodie Scott

Job Title: RCM, RMA Operations Director & Registered Care Manager Joined: 2001

Jodie joined our team in October 2001 as a junior carer. She worked as a welfare coordinator between our homes and the local community, before becoming Deputy Manager at Milford Manor, Manager at Holmwood, and then set up the Community Care Team with the support of Agnes Atras (Head of Care). She later became the company-wide Service Manager until she joined the Board in 2015 as the Operations Director. Today Jodie is the most senior Operations Manager responsible for all day to day operational matters across the company. She is supported in this role by our Service Manager Jo McMahon, Placements & Quality Assurance Manager Janet Hope.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kimberly West Care Centre to verify any information. View our terms and conditions. Kimberly West Care Centre has an Enhanced Service - more info.