Kings Manor Care Home

Father in law has been living at Kings Manor for a few months now, since then the staff have all been so welcoming to him and our family. They've spent time getting to know him and gone out of there way to help him adjust and settle in. It's a beautiful looking home with a lovely dining room and relaxing garden and lots of activities but the staff are what makes it really special.

Any problems have been satisfactorily resolved when reported. These have principally related to personal hygiene, which does need to be carefully monitored.

Visit our niece when able & have always been delighted to see her happy & clothes tidy & clean. We have sat in on word search & find that this stimulates her brain & speech. She told us today of a trip to Plymouth Aquarium. Activities are most important & there appear to be regular. We enjoy sitting & talking in The Bistro over a cup of coffee. The atmosphere is rather like an hotel which is comforting & have never smelt urine as in most nursing homes. A relief that she is so settled here.

After finding my sister who was happily watching tv in a lounge. I took her to her room which was clean and tidy. Chatted with nurse on her floor re my sister. Went to coffee area which has a lovely coffee machine and air conditioning. The receptionist asked if sister would like to help choose the new flower displays. Activities lady also spoke to us and joined in with the chat about the flowers.

The staff all greet me and call me by name when I visit and will go out of their way to make my visit (and others that visit her) comfortable.

Kings Manor, Ottery St Mary, has all the advantages of a new build - wide corridors, plenty of light, excellent sitting rooms, balconies and a good garden. Rooms too are light and airy. Staff welcoming, kind and very careful. My wife has settled more quickly than I could have hoped or expected. Thoroughly impressed with everything so far.

Mum has lived in Kings Manor for the last 2 years. Unfortunately she has now passed away. The care, compassion and kindness of every single staff member has been second to none. The management team were fantastic with us when trying to negotiate entry to the care system. The lifestyle team were great at getting Mum involved in any activity that was on offer. The catering team were all lovely and Mum enjoyed interaction with them. The nursing team have been absolutely amazing, especially in Mums final months. They have looked after all her needs, with kindness and compassion, and have also supported us as a family, and for that we are very thankful. I also can't leave out the Admin team who have always been quick to answer any questions and have been very approachable. The cleanliness of not only Mums room but the home as a whole is always exceptional. Now that Mum is no longer here we are going to miss them all as part of our extended family.

My father moved to Kings Manor a few weeks ago - I am his eldest daughter. He has been treated with the utmost respect and all his needs have been catered for. He has been assessed for hearing and swallowing and he is back to eating normal food. He is a bit more chatty and verbalising well. The staff are all very caring and respectful, also approachable. I'm very happy with his care.

The kindness, care, professionalism and compassion shown by all the staff was exemplary. The facility itself is superb - clean, incredibly comfortable and modern. My wife could not have had better care than here at Kings Manor. Thank you for all you did for my wife, and us as a family.

My mum had been into this care home for six weeks. I am so happy for mum to be there being very comfortable so happy, wonderful amazing carers manager, reception staffs. Mum is much well looked after, lovely clean room, good meals, like a happy family home. I'm deaf to myself the staff are much understanding of deaf awareness. This place is definitely great care home, far much better than other care homes that my mum used to lived.

The staff at the care home have been amazing. They are incredibly caring and understanding of residents' needs. I believe the management has been excellent in having such good staff. The food is superb. The Chefs put together a varied diet/choices and it is always extremely good. I have eaten there quite often and the food is always delicious. The lifestyle staff are also phenomenal. They put on a varied programme of activities and keep the residents very well entertained. The outings they do are also great. It's lovely to think that residents frequently get out to the beach or local garden centres for example and can enjoy a coffee or an ice cream. I would say King Manor is a lovely environment and extremely well managed.

Thank you.

All of the staff show empathy and care. We are satisfied that our family member is in the best possible hands at Kings Manor.

Dad came into Kings Manor back in June and has settled in. The staff are very attentive, caring, and professional, and always happy to chat with him and help my Dad. It is very comforting to us all especially my Mum that my Dad is comfortable and well cared for. However, we do feel that sometimes there is a lack of communication between the staff and family. We also feel that the cleanliness of Dad's room is not always to the standard we would like. Overall we are happy with the home facilities, Dad's room, and importantly the care he receives. Thank you.

Very poor communication between the staff members and resident's family members. I don't think the families are told enough about the residents health and safety. If the resident has been/or is unwell and is taking medication for it, then the families should be told.

My Dad was looked after in Kings Manor Care Home from May to October 2024. During this time all of the staff were caring, friendly, helpful, and professional. The environment was clean comfortable and pleasant with lovely views which Dad enjoyed. Dad settled after a while and enjoyed chatting to the staff and other clients. Overall I feel Kings Manor was a good choice and gave Dad the best quality of life possible for him.

Would heartily recommend it.

Staff are attentive and caring.

This is a great care home which is ideal for my father's care and health needs. It's a real team effort by all the different staff disciplines to deliver care with tact, humour and diplomacy. It's so good for the family to know that Father is safe and very well cared for - he even takes part in some of the wide range of activities which are on offer. He enjoys the food and eats well.

My mother came to Kings Manor from the hospital after having broken her hip and with pressure sores, a UTI and an unwillingness to eat and drink. Working with the local GP she was prescribed antibiotics that she would actually take, she was turned at frequent intervals and kept clean and dry. The staff were encouraging so that she drank nutritious drinks but would not eat. Finally, her body failed. At all times she was treated with care and dignity.