Kings Manor Care Home

Pavey Run, Ottery St Mary EX11 1FQ
Review Us
9.1 42 Reviews
  • Kings Manor Care Home, Ottery St Mary
Set amongst countryside on the outskirts of the beautiful market town of Ottery St Mary, King’s Manor is a luxurious purpose-built care home with 66 comfortable en-suite rooms set over three floors.

The aim is to provide unique and personalised assistance to each individual in high-quality accommodation – in an idyllic and tranquil setting.

The home is surrounded by beautifully landscaped gardens with the rooms on the ground floor enjoying access to the gardens from private patio areas.

The luxurious, interior-designed surroundings are tailored to the needs of individuals, ensuring people can benefit from outstanding nursing, residential and dementia care within tailored and stylish surroundings.

King’s Manor is designed to ensure the people living with us enjoy a ‘home from home’ atmosphere with a choice of stunning areas and facilities to relax in or to entertain friends and family.

The bright lounges have views over open countryside with access to outside space on all levels from one of the many terraces.

Kings Manor has recently introduced CCFTV, a not-for-profit organisation focused on safety in dementia care. Its mission is to advocate for and promote independently monitored camera systems in communal areas and private rooms in care homes.

Care Provided by Kings Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Care: from £2004
  • Self-Funded Nursing Dementia Care: from £2104

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

The price(s) shown are provided by the care home. Contact Kings Manor Care Home for full pricing details and T&Cs.

Contact Kings Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Kings Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Steve Baker (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • No restriction on visiting hours.

Parking

  • On site parking available.

9.1

Kings Manor Care Home has a Review Score of 9.1 (9.096) out of 10, based on 13 reviews in the last 2 years.
Over all time Kings Manor Care Home has 42 reviews.

Overall Experience
  • 35
  • 6
  • 0
  • 1
  • 0
Date Published
  • 42
  • 4
  • 5
  • 13
  • 29
Reviewer Connection to Kings Manor Care Home
  • 13
  • 11
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Jayne M (Daughter of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in a care home for 4 years and recently relocated to be near the family.
Kings Manor Care Home is an absolutely fabulous home, particularly because the staff are truly caring and warm. The facilities are exceptional and with a purpose-built home, it provides everything mum could want.
The residents are all treated with the utmost respect. Mum is extremely content and loves the excellent food!
Reply from Sabrina Waterhouse, Community Liaison CoOrdinator at Kings Manor Care HomeThank you so much for your lovely comments about our home and team. We are so glad that you are happy with the care that mom gets with us, we love having her living in the home and we do all really enjoy you and your family coming to visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith P (Son of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Kings Manor on 2nd July and we are delighted with the quality and level of care. The staff are so helpful and seem to be working as a great team. Equally importantly, our father who is 87 and they have been married for 64 years is made so welcome whenever he visits and feels at home when
he is there. Kings Manor and the staff are fantastic. We could not be happier.
Reply from Sabrina Waterhouse, Community Liaison CoOrdinator at Kings Manor Care HomeThank you so much for your review, we are glad that you are so happy with the team here at Kings Manor. We are delighted to have mom living at the home and are always looking forward to seeing your father coming to visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.096)

Overview of Review Score

The Review Score of 9.1 (9.096) out of 10 for Kings Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.387 for Kings Manor Care Home is calculated as follows: ( (89 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 155 Ratings = 4.387
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.709 Points relating to the number of positive Reviews for Kings Manor Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

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Meet the Team (9)

Steve

Steve Baker

Job Title: Home Manager Joined: 2022

Steve was promoted to Home Manager in 2025, after supporting the home as Clinical Lead and then Deputy Home Manager. He is a nurse and has extensive experience working in hospitals, domiciliary care and care homes.


He says he enjoys being visible in the home, with families and residents regularly stopping him for a chat. He is proud of the tight-knit team at Kings Manor, who work hard to provide quality care to the people who live with us.

Outside of work, Steve enjoys socialising with his family and friends; in his words, he likes the quiet life. His family loves holidaying in Padstow, which is their absolute favourite place.

Clare

Clare Tidball

Job Title: Hospitality Manager Joined: 2021

With over 30 years hospitality experience, I am looking forward to working for Maria Mallaband at Kings Manor. Our aim is to provide the best luxury environment for the people who have chosen to live with us. We are fortunate to have spacious bedrooms, light airy restaurants together wonderful lounges and spectacular gardens. My role is to ensure we offer a quality product and deliver high levels of service to everyone.

Debbie

Debbie Blatchford

Job Title: Unit Manager - Windsor Joined: 2021

Born in Singapore to a UK Forces family, Debbie is a Unit Manager specialising in the care of residents living with dementia.
She has a great deal of experience in care homes, having previously worked in other homes locally, and particularly enjoys supporting residents to live their best lives, enabling them to be as independent as possible for as long as possible.


Outside of work, Debbie loves going to music events, often travelling all over the UK. She is also a bit of a whizz with Lego, particularly large models.

Zak

Zak

Job Title: Unit Manager - Balmoral Joined: 2021

Zak joined Kings Manor as a carer, having been made redundant from his retail role during Covid. He has quickly progressed in his career, becoming a Senior Carer and now Unit Manager.


His day is mainly spent on care plans and ensuring the people that live with us are fit and well, but he says the best part of his day is when he can banter with a resident or colleague. His laughter is infectious, and you can't help but laugh with him.


Outside of work, Zak enjoys spending time with his family and going on day trips together into the glorious Devon countryside.

Emma

Emma Loader

Job Title: Dementia Ambassador Joined: 2019

Emma started at Kings Manor as a Carer, and progressed her career to Senior Carer before finding her niche as a Dementia Ambassador. Her role is to train colleagues on new and existing techniques, keeping the team's skill set up-to-date with dementia care.


She loves the fact that every day is different in the home, and she particularly enjoys making a difference in the lives of the residents. Her approach is to treat everyone as an individual, and she is passionate about being the voice of the resident when they are unable to communicate themselves.


Outside of work, Emma loves going on walks with her dogs, which certainly keeps her fit. She also enjoys going on nice holidays when she can.

Lynda

Lynda Hardacre

Job Title: Business Administrator Joined: 2025

Lynda brought a wealth of experience to her role when she joined Kings Manor, having previously worked in Administration in the motor trade and in healthcare.


She says that every day is different in a care home, and the best part of her role is interacting with the families and loved ones of the people that live with us. She enjoys being part of a team that shows respect to everyone, whether they are colleagues, residents or families.


Outside of work, Lynda enjoys going to the gym and spending time with her family and grandchildren.

Aishia

Aishia

Job Title: Receptionist Joined: 2021

Aishia is the friendly face welcoming visitors to Kings Manor, and makes sure everyone is taken care of, either escorting them to a resident's room or making sure they have a nice coffee.

She has previously worked in the home as a Carer, a Lifestyle Co-ordinator (which she loved), and is now our valued Receptionist. She says that she loves the family feel of Kings Manor, and finding out the life stories of the people that live with us from their families.


Outside of work, Aishia enjoys spending time with her husband, who also works at Kings Manor, and her family, and also socialising with friends in the beautiful countryside.

Cheryl

Cheryl West

Job Title: Lifestyle Co-ordinator Joined: 2023

Cheryl is a ball of energy and is part of the Lifestyle team at Kings Manor. Her warmth and enthusiasm come from experience in customer-facing roles, including managing a Dog Kennel in Exeter before she joined the home.

She says the best part of her job is the time she spends with the people who live with us, putting a smile on their faces and making them feel part of the wider Kings Manor family.


Outside of work, Cheryl loves spending time with her grandchildren and having breaks away in her caravan.

Michelle

Michelle Stroude

Job Title: Head Chef Joined: 2019

'I love eating food just as much as I love cooking it! I grew up in a small village just outside Bristol and graduated from Brunel Catering College in 1994. I have worked in catering for many years and I am extremely excited to be moving on to a new chapter as Head Chef of Kings Manor and looking forward to bringing care home food to the modern era. In my spare time, I enjoy taking my dogs for long walks along the beach.'

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