Kitwood House Care Residence

The staff at Kitwood House do a fantastic job, the nurses are very observant and quick on action if there have been any problems with my Mum, the carers are kind and caring and the activities Ladies are the just the best, they organise so much for the residents with entertainment/trips and really excel in making the residents lives happier ones. I am very happy that my Mum is well looked after and has a good quality of life

In my opinion Kitwood deserves an accolade as a centre of excellence for dementia care.

My husband only joined Kitwood House this month, and I expected him to have a period of unsettlement, with it being new surroundings and staff. I have been pleasantly surprised by how he has adjusted to this he is happy, (I have asked him and he said "yes" without hesitation). I can only put this down to the wonderful staff. He has been treated with dignity and respect. He finds it difficult to communicate clearly, but he is very responsive to the Health Care Assistants and loves the activities provided. The 'Pink Ladies' are brilliant and make sure he is included in the sessions. I feel relaxed knowing he is cared for so well. Thank You!

Kitwood House is an excellent care home where all of the staff really care for their residents, taking time to comfort and support them when needed or simply sit and chat to them. The entertainment team always have things going on and really engage the residents in music, art and all manner of activities. The home, its common areas and bedrooms are always immaculately clean. It's a lovely home for my wife where she is well cared for.

The whole team are amazing can't thank them enough for what they do looking after Marshall my dad. The team are so caring supporting and but on great activities for all the residents. I feel so at easy that my dad is being looked after an amazing team

The care my loved one gets is exceptional, the staff have become extended family. My loved one is well fed, safe, plenty of company and we couldn't ask for more.

From the first week my mum arrived at Kitwood my expereince has been positive. For the first time in a long time I was able to relax knowing she was being looked after by a kind, empathetic and caring team with lots of activities, lots of company and the special care she needed. I can't thank you all enough for your kindness and support throughout her stay. Nothing has been too much trouble and the support I received as a daughter of a resident has been amazing. Thank you.

My dad has stayed at kitwood House for the last 3 years,due to his dementia,on northern bell,I would like to say they are an amazing team,couldn't fault them at all the facilities are second to none,clean and tidy, Dementia is a complex disease and very upsetting, but the staff are there every step of the way, they will talk you through the different steps you go through you can go to see your relatives anytime night or day, there's always entertainment on and different activities you can join in,also hairdressers and personal care,They get to know your family members personally and know what their needs are, thank you so much for caring for my dad you are amazing

The environment and layout of Kitwood House is bright, airy, colourful, spacious and very comfortable. The rooms are always clean and meet all our needs. Delighted that our mother is being cared for in Kitwood House.

As a family we were delighted with the service provided by Kitwood, filling us all with the confidence and assurance that our loved one was being well cared for. Staff were warm, friendly and willing to help with everything we needed. The food was outstanding. Kitwood was always a happy environment with lots of creative activities and social events taking place, it was most encouraging to see how invested the staff were when engaging with residents. Towards the end of life care, each and every member of staff showed kindness, sensitivity and respectfullness to our family. The care home did a sterling job with every single aspect of the care journey. Thank you Kitwood.

What surprised me most was how quickly mom felt like home, right from her very first day. That sense of comfort and safety is entirely thanks to the amazing team at Kitwood. I can honestly say that seeing my mom so happy and settled means the world to me. Thank you, from the bottom of my heart, for making this transition so much easier for both of us.

The management always engage with him and I feel that he is absolutely cared for and kept safe in Kitwood.

My dear friend has been a resident for some time now, and I try to visit each week. Whenever I turn up, no matter what day or time, I am so reassured by the level of care that my friend receives. This friendliness and commitment from all the staff show no limits. I know my friend is living the best life with the horrible disease she has. She loves to partake in the many activities and always looks happy.

After three years of caring for my dad with dementia, decisions had to be made, not just for Dad but for ourselves too, care and nursing homes are a conversation none of us ever wish to have. After visiting many homes, all were only too happy to except Dad, they still didn't seem right, some seemed too loud, the view was not good, some were overwhelmingly busy with staff seemingly confused, and the decor was of a military presence. Until we had the privilege of an invitation to Kitwood House, this place was another level of care, walking through the door and talking to staff that has a passion for care, a passion for cleanliness, and most of all they instantly gained a passion for my dad. Now a resident here since May 2024 and he loves it, nothing is any tougher than leaving a loved one in a care home but "seriously I could not be happier." Food and drink, personal hygiene, medication, and activities are all carried out professionally on a regular schedule, and the staff are simply the best.

What a fantastic summer fair. Lots of activities and staff amazing. Lots of thought went into the day, a good day had by all. Many thanks.

Shortage of staff. Choice of food.

Words cannot describe how happy we are with the care provided at Kitwood House. All the staff are amazing, from housekeeping to management. All very clean and modern rooms and communal areas. Always something going from the pink ladies. Kitwood House is setting the bar for everyone else.

The Pink Ladies should be renamed the “Pink Angels”. They are so creative, their attention to detail shines through in all they do. They are thoughtful, kind, and caring. They make such a difference to all the residents. They truly are incredible. Not taking anything away from the rest of the team. Kitwood House certainly have a dedicated, loyal and hardworking team which makes Kitwood truly stand out from any other care home. We feel very fortunate we have found our father-in-law a special home where he is cared for so well, where it feels like he's with “real family “ rather than staff doing a job. Each and every one of the team always goes that extra mile to make a difference, nothing is ever too much trouble.

An established organisation's only as good as it's staff. The staff are only as good as the organisation's training. This can only be achieved if it is organised by good management, who not only support, but reward staff in many different ways. My opinion as the relative of a resident who has resided at Kitwood House for 18 months is that the above process is in place at Kitwood House. Relatives only see and know a small portion of the work carried out and are very grateful to nurses, carers, activity staff, housekeeping, administrators, maintenance, manager and others associated with the help, support and care provided to residents at Kitwood House. I conclude by saying from the time you walk into Kitwood House, spend time with your family resident to the time you leave, everyone has a welcome, a smile and a professional approach to work which gives a comfort to both residents and relatives.

Leaving loved ones in a dementia home is an appalling decision to have to make as you entrust them to, however well-recommended, a stranger’s care. I was recommended to Kitwood House by a work colleague. It was the best decision I made. The kindness, care and love my mum and I were shown, all the way through to her death was exceptional. All the staff from the new management team, reception, carers, nurses, entertainment team, cleaners, cooks, laundry and maintenance are extraordinary people.