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Kitwood House Care Residence

162 Middlewich Road, Rudheath, Northwich, Cheshire CW9 7DX
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Kitwood House Care Residence, Northwich
Kitwood House Care Residence, Northwich
Kitwood House Care Residence, Northwich

Kitwood House Care Residence is located in Northwich, Cheshire and specialises in caring for people aged 18+who live with various types and stages of dementia, particularly complex dementia.

It offers state-of-the-art facilities that have been designed specially for people living with dementia. Facilities include bistro-style dining, themed interactive areas such as on-site bars, shops, a laundrette, a hair salon, a bus stop and four virtual railway journey experiences. Two Tover...  

Care Provided by Kitwood House Care Residence

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing Dementia Care£1,476 - £1,700£1,476 - £1,700

Contact Kitwood House Care Residence to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Victoria Barker(Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Visiting

  • Visiting permitted at any time

Parking

  • Free onsite parking

Kitwood House Care Residence Reviews (44)

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9.5

Kitwood House Care Residence has a Review Score of 9.5 (9.477) out of 10, based on 11 reviews in the last 2 years. Over all time Kitwood House Care Residence has 44 reviews.

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Showing 44 reviews matching selected criteria
Review from Stuart R (Son of Resident) published on 1 May 2024 Submitted via Website
Overall Experience

My Mother is a resident at Kitwood House. Since she has moved she is engaging more with the facilities and regularly coming out of her room to the social areas. I am very pleased with the service she is receiving.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5-star review. We are delighted that you feel that your mother is getting the best service from Kitwood House. Thank you again for taking the time to write a review.

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Review from Gill P (Daughter of Resident) published on 1 May 2024 Submitted via Website
Overall Experience

When my mum's dementia progressed into the later stages and she was rushed to hospital it was a scary time for mum and the family with covid looking over us. She was moved to Kitwood House, although it is a distance for us to travel it is worth it to see the support the staff gives. She has settled now since arriving in August 2022 and is definitely in a better place as her anxiety has reduced. The activities and other care from the staff are outstanding. Thank you from the bottom of my heart. When we lose our loved ones to dementia it's hard but to know they are cared for takes some pain away.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5-star review. We will share your review with the manager and staff, they will be delighted that you recognise the outstanding work they do. Thank you again for taking the time to write such a wonderful review.

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Review from Robert H (Son of Resident) published on 26 April 2024 Submitted via Website
Overall Experience

Can't fault anything to be honest. Lovely people who really give first-class care to my mother. She is a very difficult patient who through care and understanding has settled down to her new life. The food choice is excellent, the rooms are peaceful whilst being practical and the overall facilities are second to none. Unfortunately, she has experience of some totally inappropriate alternatives but Kitwood House and their experience of dementia and Alzheimer's disease is invaluable.

Reply from Alison Porter, Head of admissions and Family Relations at Kitwood House Care Residence

Thank you for your 5-star review, this will be shared with our manager and staff at Kitwood House.

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Review from P B (Son of Resident) published on 26 April 2024 Submitted via Website
Overall Experience

A very clean, well-equipped care home with caring staff who are always available and supportive. The staff ratio to residents is better than experienced in other nursing homes. Activities are also always available with dedicated staff. Very happy with my mother’s care and support.

Reply from Alison Porter, Head of admissions and Family Relations at Kitwood House Care Residence

Thank you for your lovely review, the managment and staff will be delighted that you have recognised they are caring and supportive. Our activities team do go above and beyond to make activities enjoyable for all our residents. Thank you again.

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Review from Hilary K (Wife of Resident) published on 28 June 2023 Submitted via Website
Overall Experience
In the last few months of my husband's life, he was transferred here near to my home after nearly a year in which he was fighting sepsis in a hospital that ignored the fact that he had dementia and other issues and in a care home at the other end of the county. He had been traumatised but felt so safe here at Kitwood House, we saw him laugh and joke again, his mischievous spark alive at last. I could visit him whenever I wanted and was always welcomed by the lovely staff. After a massive final stroke, their kindness and love, in caring for him during his last few days was exceptional. As one staff nurse said 'we are her for both of you'. I was enabled to be with him throughout this time. He was treated with the utmost respect and could not have had better care.

Staff were professional, knowledgeable, encouraging and very good at listening! This care home is immaculate.

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Review from Jean L (Wife of Resident) published on 10 May 2023 Submitted via Postal Card
Overall Experience

What a wonderful home Kitwood House is. Putting my husband into care is one of the hardest things I have had to do. The staff are friendly, helpful and, most of all, caring. The rooms are lovely and clean, food is good with plenty of fluids given. I am so pleased my husband got a place here and near to my home, I visit here every day and everyone is so kind. Thank you Kitwood House.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence
Thank you for your lovely review
We do appreciate how hard the decision was for you to make, but we are delighted that you are now pleased that you made the decision and you are happy with the care your husband is receiving.
We do pride ourselves on the care, food and cleanliness of the home.

Thank you again.

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Review from M T (Son of Resident) published on 30 March 2023 Submitted via Postal Card
Overall Experience
I would like to thank the staff at Kitwood House for looking after my father in such a dignified and caring manner. They offered reassurance that he was safe at such a difficult time in his dementia journey. Although his time there was for only 3 months before he passed away, it was a comforting end with everything done to make his stay happy and relaxed.

Thank you.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence
Thank you for your wonderful 5-star review.
The staff will be delighted that you have recognised the hard work they do.
We are sorry that your father passed away recently but we are pleased that the time he spent at Kitwood House was comforting and that he was treated with dignity and in a caring manner.

Thank you again.

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Review from P W (Son of Resident) published on 14 February 2023 Submitted via Website
Overall Experience
Unfortunately, this review platform only allows 1000 characters so a detailed review isn't possible. So I will cover my main points. COVID mask policy is very poor, the majority of staff wear masks only over their chin when visitors are expected to cover their mouth and nose.

My Mum got a chest infection, confirmed as a severe one by the hospital on admission. The home claimed a doctor visited her on the Tuesday and had no concerns. Even though we were on the emergency contacts myself and my brother weren't notified by the home of Mum being rushed to hospital on the Friday evening. She sadly died the next morning. I visited the home to go through Mum's belongings on the Tuesday following her death. I was appalled to find that all of her belongings had just been thrown into black bin bags, tied up and left on a trolley. No notification was given and I feel that they had no right to do this without our permission. We did complain but were only given limp excuses. Would not recommend to others.

Reply from Louise Harder, marketing at Kitwood House Care Residence

We would like to offer our sincere condolences on the loss of your Mum. Any concerns raised are always fully investigated by our senior management team, and you will be contacted directly about the results of these findings.

While we are unable to comment on any specific details on a public...  

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Review from V M (Daughter of Resident) published on 1 February 2023 Submitted via Postal Card
Overall Experience

Mum is a new resident and only lived her for 4 weeks. Our overall impression when visiting Mum. The cleanliness and tidiness of Kitness. The members of staff we have spoken to are really friendly and willing to answer any questions or concerns we have. In the short time Mum has been a resident, we have noticed that Mum has settled well and looks a lot happier. She is obviously having her meds regularly as Mum seems to be her normal self.

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Review from D W (Daughter of Resident) published on 12 January 2023 Submitted via Postal Card
Overall Experience

My dad was in the dementia plus unit from August - November 2022. Overall, we were very happy with his care and support, staff are always polite. The home was always very clean and drinks and snacks were provided for residents. On the board were pictures of residents joining in with activities, Kitwood is very secure.

Reply from Alison Porter, Head of Business Customer Relations at Kitwood House Care Residence
Thank you for your review.

We are very pleased to hear that you were very happy with the care and support your dad received whilst he was at Kitwood House.

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Review from Debbie R (Granddaughter of Resident) published on 4 November 2022 Submitted via Website
Overall Experience
Excellent care home with the very best of keeping the residents safe, with the best care, very responsive and effective and the manager and other professionals lead the team exceptionally well.
Nothing is too much for the team.
The home itself is immaculate.
They all go above and beyond.
Keep the family well informed and always at the end of the phone to answer any concerns. The staff take time to speak to relatives and look after relatives during visits.

The manager also goes above and beyond, always making herself available.

Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence
Thank you for your wonderful 5 star review, the manager and team will be delighted.
I am pleased to hear that you are always informed and always able to speak with staff regarding your loved one.
We pride ourselves on keeping the home immaculate at all times.

Thank you again.

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Review from Linda B (Wife of Resident) published on 24 August 2022 Submitted via Postal Card
Overall Experience

I am very pleased with everything about Kitwood House. I cannot fault it at all. I am so pleased my husband got a place here. I cannot thank everyone for the care and attention he gets. Thank you all so, so much.

Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence
Thank you for your fabulous 5 star review. We are so pleased that you are happy with the care and attention your husband is receiving.

The staff will be delighted with your lovely comments.

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Review from Sue L (Niece of Resident) published on 26 July 2022 Submitted via Postal Card
Overall Experience
I give this as to the best of my knowledge that every member of staff have given my auntie the best support and care that I wished for. Also, they often check in on myself, making sure that I am coping ok.
All the staff from top to bottom show care and support and excellent respect to everyone, residents and extended family members.

Thank you.

Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence
Thank you for your five-star review, the home manager and staff will be delighted.
It is rewarding when the whole team, as you have said, from top to bottom are recognised for their support and respect.

Thank you.

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Review from Stephen C (Son of Resident) published on 7 June 2022 Submitted via Website
Overall Experience

We are very pleased with the care that my mother receives at Kitwood House Care Residence. The facilities are good, well designed for dementia, and the bedrooms are excellent. The staff are helpful, patient and kind with the residents. All the plans for care, activities and procedures seem to be well thought-out and comprehensive.

Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence
Thank you for your 5 star review. We are delighted that you are happy with facilities, care and activities.

The staff will be very happy with your lovely review.

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Review from F W (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card
Overall Experience

Putting my father in care was enormously emotional and stressful but the team at Kitwood were amazing. They completely understood the complexities of each resident and their faculties. The staff are kind and patient. I knew that my father would be safe and as kindly treated as he would be at home. The home is clean and bright and beautifully run. We are very grateful to have found Kitwood.

Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence
Thank you for taking the time to write a review.
We understand what a difficult decision it is for families to make when choosing a home for their loved one and we are pleased that you are happy and feel confident that your father is treated with kindness.
We also pride ourselves on our beautiful, clean environment.

Thank you again, the staff will be delighted.

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Review from John A (Brother of Resident) published on 25 March 2022 Submitted via Postal Card
Overall Experience

Kitwood is clean, bright and friendly. The staff are kind, cheerful and helpful. I feel that residents are very well looked after and that their environment is safe. The food provided appears to be excellent.

Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence
Thank you for your review. It is always very much appreciated when the staff are recognised for the excellent work they do.
Our kitchen staff will be delighted that you have mentioned the excellent food that they prepare.

Thank you again.

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Review from Shirley R (Sister of Resident) published on 8 March 2022 Submitted via Postal Card
Overall Experience

I have found all staff to be very caring and attentive in most situations.

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Review from W A (Sister-in-law of Resident) published on 21 February 2022 Submitted via Postal Card
Overall Experience

Each time we have visited we have been very pleased with the care and support given. Very clean and safe.

Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for your 5 star review. The manager and staff will be delighted that you are happy with the care your loved one is receiving.

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Review from Eileen A (Friend of Resident) published on 21 February 2022 Submitted via Postal Card
Overall Experience

I was dreading my friend going into the care sector. I needn't have worried, Kitwood House goes over and above my expectations. The staff treat the residents with the respect and dignity they deserve. Staff are very friendly and helpful, even when they are very busy. Hospitality, chef and care staff always have a smile for you. It's obvious to me that the staff are really committed to their vocation. Not forgetting the receptionists.

Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for your 5 star review.

Thank you also for recognising the hard work that all our staff do at Kitwood House, they will all be delighted that they have gone above your expectations.

Thank you again.

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Review from Diane B (Daughter of Resident) published on 21 February 2022 Submitted via Postal Card
Overall Experience

Mum has been in Kitwood since it opened and we cannot fault the care and support that Mum and ourselves have received from the staff. Thank you!

Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for your 5 start review.

The manager and all the staff will be delighted that you re so happy with the care your mum is receiving.

Thank you again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 January 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeInadequate
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (0)

News
  • 23 Apr 2026

  • 23 Apr 2026

  • 13 Apr 2026

    A potentially groundbreaking, four month music therapy pilot test, has identified significant benefits for the wellbeing of residents living with complex needs and advancing dementia. A joint venture between L&M...

Upcoming Events

There are no upcoming events for Kitwood House Care Residence.

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Kitwood House Care Residence.

Meet the Team (1)

Vicky Barker
Vicky BarkerJob Title:Registered Home ManagerJoined: 2021

I have worked in Health and Social Care for the last 19 years. My Social Care journey started as a Support Worker specifically working with dementia. I did this for 5 years before deciding to go to university to become a Nurse. I completed my nurse training while having a very young family and once qualified I worked as a Surgical Nurse which I really enjoyed. After 4 years I decided I wanted to go back to the kind of nursing that I loved, working and supporting people living with dementia.

I started working as a nurse in a nursing home found my passion again and progressed to a Deputy position in a small Nursing Home. I moved on once I heard about Kitwood House, and I started there when the home first opened as a Clinical Lead, progressing to Deputy Manager and now Home Manager.

I thoroughly enjoy working at Kitwood House and am eager to continue to contribute to its ongoing success and feel that I have built strong working relationships with residents, relatives and staff.

On a more personal level, I am a mum to 3 boys and will be getting married in January 2025. I don’t have too much time for hobbies, as I also have 2 dogs which keep me very busy. I am so lucky to have a lot of support from my family and parents who have always pushed me to achieve what I want to, and they are always behind me encouraging me.

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