






Kitwood House Care Residence is located in Northwich, Cheshire and specialises in caring for people aged 18+who live with various types and stages of dementia, particularly complex dementia.
It offers state-of-the-art facilities that have been designed specially for people living with dementia. Facilities include bistro-style dining, themed interactive areas such as on-site bars, shops, a laundrette, a hair salon, a bus stop and four virtual railway journey experiences. Two Tover...
Care Provided by Kitwood House Care Residence
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Kitwood House Care Residence for full pricing details and T&Cs.
Contact Kitwood House Care Residence to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- London & Manchester Healthcare Ltd
- Private Owned
Person in charge
- Victoria Barker(Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (68)
- Single Rooms with ensuite Wet Room (68)
Visiting
- Visiting permitted at any time
Parking
- Free onsite parking
Kitwood House Care Residence Reviews (44)
Kitwood House Care Residence has a Review Score of 9.5 (9.477) out of 10, based on 11 reviews in the last 2 years.
Over all time Kitwood House Care Residence has 44 reviews.
My Mother is a resident at Kitwood House. Since she has moved she is engaging more with the facilities and regularly coming out of her room to the social areas. I am very pleased with the service she is receiving.
Thank you for your wonderful 5-star review. We are delighted that you feel that your mother is getting the best service from Kitwood House. Thank you again for taking the time to write a review.
When my mum's dementia progressed into the later stages and she was rushed to hospital it was a scary time for mum and the family with covid looking over us. She was moved to Kitwood House, although it is a distance for us to travel it is worth it to see the support the staff gives. She has settled now since arriving in August 2022 and is definitely in a better place as her anxiety has reduced. The activities and other care from the staff are outstanding. Thank you from the bottom of my heart. When we lose our loved ones to dementia it's hard but to know they are cared for takes some pain away.
Thank you for your wonderful 5-star review. We will share your review with the manager and staff, they will be delighted that you recognise the outstanding work they do. Thank you again for taking the time to write such a wonderful review.
Can't fault anything to be honest. Lovely people who really give first-class care to my mother. She is a very difficult patient who through care and understanding has settled down to her new life. The food choice is excellent, the rooms are peaceful whilst being practical and the overall facilities are second to none. Unfortunately, she has experience of some totally inappropriate alternatives but Kitwood House and their experience of dementia and Alzheimer's disease is invaluable.
Thank you for your 5-star review, this will be shared with our manager and staff at Kitwood House.
A very clean, well-equipped care home with caring staff who are always available and supportive. The staff ratio to residents is better than experienced in other nursing homes. Activities are also always available with dedicated staff. Very happy with my mother’s care and support.
Thank you for your lovely review, the managment and staff will be delighted that you have recognised they are caring and supportive. Our activities team do go above and beyond to make activities enjoyable for all our residents. Thank you again.
Staff were professional, knowledgeable, encouraging and very good at listening! This care home is immaculate.
What a wonderful home Kitwood House is. Putting my husband into care is one of the hardest things I have had to do. The staff are friendly, helpful and, most of all, caring. The rooms are lovely and clean, food is good with plenty of fluids given. I am so pleased my husband got a place here and near to my home, I visit here every day and everyone is so kind. Thank you Kitwood House.
We do appreciate how hard the decision was for you to make, but we are delighted that you are now pleased that you made the decision and you are happy with the care your husband is receiving.
We do pride ourselves on the care, food and cleanliness of the home.
Thank you again.
Thank you.
The staff will be delighted that you have recognised the hard work they do.
We are sorry that your father passed away recently but we are pleased that the time he spent at Kitwood House was comforting and that he was treated with dignity and in a caring manner.
Thank you again.
My Mum got a chest infection, confirmed as a severe one by the hospital on admission. The home claimed a doctor visited her on the Tuesday and had no concerns. Even though we were on the emergency contacts myself and my brother weren't notified by the home of Mum being rushed to hospital on the Friday evening. She sadly died the next morning. I visited the home to go through Mum's belongings on the Tuesday following her death. I was appalled to find that all of her belongings had just been thrown into black bin bags, tied up and left on a trolley. No notification was given and I feel that they had no right to do this without our permission. We did complain but were only given limp excuses. Would not recommend to others.
We would like to offer our sincere condolences on the loss of your Mum. Any concerns raised are always fully investigated by our senior management team, and you will be contacted directly about the results of these findings.
While we are unable to comment on any specific details on a public...
Mum is a new resident and only lived her for 4 weeks. Our overall impression when visiting Mum. The cleanliness and tidiness of Kitness. The members of staff we have spoken to are really friendly and willing to answer any questions or concerns we have. In the short time Mum has been a resident, we have noticed that Mum has settled well and looks a lot happier. She is obviously having her meds regularly as Mum seems to be her normal self.
My dad was in the dementia plus unit from August - November 2022. Overall, we were very happy with his care and support, staff are always polite. The home was always very clean and drinks and snacks were provided for residents. On the board were pictures of residents joining in with activities, Kitwood is very secure.
We are very pleased to hear that you were very happy with the care and support your dad received whilst he was at Kitwood House.
Nothing is too much for the team.
The home itself is immaculate.
They all go above and beyond.
Keep the family well informed and always at the end of the phone to answer any concerns. The staff take time to speak to relatives and look after relatives during visits.
The manager also goes above and beyond, always making herself available.
I am pleased to hear that you are always informed and always able to speak with staff regarding your loved one.
We pride ourselves on keeping the home immaculate at all times.
Thank you again.
I am very pleased with everything about Kitwood House. I cannot fault it at all. I am so pleased my husband got a place here. I cannot thank everyone for the care and attention he gets. Thank you all so, so much.
The staff will be delighted with your lovely comments.
All the staff from top to bottom show care and support and excellent respect to everyone, residents and extended family members.
Thank you.
It is rewarding when the whole team, as you have said, from top to bottom are recognised for their support and respect.
Thank you.
We are very pleased with the care that my mother receives at Kitwood House Care Residence. The facilities are good, well designed for dementia, and the bedrooms are excellent. The staff are helpful, patient and kind with the residents. All the plans for care, activities and procedures seem to be well thought-out and comprehensive.
The staff will be very happy with your lovely review.
Putting my father in care was enormously emotional and stressful but the team at Kitwood were amazing. They completely understood the complexities of each resident and their faculties. The staff are kind and patient. I knew that my father would be safe and as kindly treated as he would be at home. The home is clean and bright and beautifully run. We are very grateful to have found Kitwood.
We understand what a difficult decision it is for families to make when choosing a home for their loved one and we are pleased that you are happy and feel confident that your father is treated with kindness.
We also pride ourselves on our beautiful, clean environment.
Thank you again, the staff will be delighted.
Kitwood is clean, bright and friendly. The staff are kind, cheerful and helpful. I feel that residents are very well looked after and that their environment is safe. The food provided appears to be excellent.
Our kitchen staff will be delighted that you have mentioned the excellent food that they prepare.
Thank you again.
I have found all staff to be very caring and attentive in most situations.
Each time we have visited we have been very pleased with the care and support given. Very clean and safe.
Thank you for your 5 star review. The manager and staff will be delighted that you are happy with the care your loved one is receiving.
I was dreading my friend going into the care sector. I needn't have worried, Kitwood House goes over and above my expectations. The staff treat the residents with the respect and dignity they deserve. Staff are very friendly and helpful, even when they are very busy. Hospitality, chef and care staff always have a smile for you. It's obvious to me that the staff are really committed to their vocation. Not forgetting the receptionists.
Thank you for your 5 star review.
Thank you also for recognising the hard work that all our staff do at Kitwood House, they will all be delighted that they have gone above your expectations.Thank you again.
Mum has been in Kitwood since it opened and we cannot fault the care and support that Mum and ourselves have received from the staff. Thank you!
Thank you for your 5 start review.
The manager and all the staff will be delighted that you re so happy with the care your mum is receiving.
Thank you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 January 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeInadequate
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 23 Apr 2026
- 23 Apr 2026
- 13 Apr 2026
A potentially groundbreaking, four month music therapy pilot test, has identified significant benefits for the wellbeing of residents living with complex needs and advancing dementia. A joint venture between L&M...
There are no upcoming events for Kitwood House Care Residence.
Awards / Recognitions (2)
- 01 Jul 2022Recipient: London & Manchester Healthcare Ltd
- 07 Oct 2020Recipient: London & Manchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Kitwood House Care Residence.
Meet the Team (1)

I have worked in Health and Social Care for the last 19 years. My Social Care journey started as a Support Worker specifically working with dementia. I did this for 5 years before deciding to go to university to become a Nurse. I completed my nurse training while having a very young family and once qualified I worked as a Surgical Nurse which I really enjoyed. After 4 years I decided I wanted to go back to the kind of nursing that I loved, working and supporting people living with dementia.
I started working as a nurse in a nursing home found my passion again and progressed to a Deputy position in a small Nursing Home. I moved on once I heard about Kitwood House, and I started there when the home first opened as a Clinical Lead, progressing to Deputy Manager and now Home Manager.
I thoroughly enjoy working at Kitwood House and am eager to continue to contribute to its ongoing success and feel that I have built strong working relationships with residents, relatives and staff.
On a more personal level, I am a mum to 3 boys and will be getting married in January 2025. I don’t have too much time for hobbies, as I also have 2 dogs which keep me very busy. I am so lucky to have a lot of support from my family and parents who have always pushed me to achieve what I want to, and they are always behind me encouraging me.
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