Kitwood House Care Residence

162 Middlewich Road, Rudheath, Northwich CW9 7DX
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9.7 36 Reviews
  • Kitwood House Care Residence, Northwich
Kitwood House Care Residence is located in Northwich, Cheshire and specialises in caring for people who live with various types and stages of dementia, particularly complex dementia.

It offers state-of-the-art facilities that have been designed specially for people living with dementia. Facilities include bistro-style dining, themed interactive areas such as on-site bars, shops, a laundrette, a hair salon, a bus stop and four virtual railway journey experiences. Two Tover projectors are also fitted into complex dementia units.

68 ensuite bedrooms include a fully-adjustable bed, stylish fitted furniture, wet room shower, an HD LED wall mounted TV, and free WiFi.

A weekly activities programme is packed with inclusive, person-centred activities such as; interactive games, flower arranging, parties, picnics, dancing, singing, arts and crafts, reading clubs, choirs, film nights, monthly themed days, professional live entertainers and pet therapy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Barker (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • Visiting permitted at any time

Parking

  • Free onsite parking

Kitwood House Care Residence Reviews (36)

9.7

Kitwood House Care Residence has a Review Score of 9.7 (9.723) out of 10, based on 15 reviews in the last 2 years.
Over all time Kitwood House Care Residence has 36 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kitwood House Care Residence
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Total of 36, showing 21-36
Review from D W (Daughter of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was in the dementia plus unit from August - November 2022. Overall, we were very happy with his care and support, staff are always polite. The home was always very clean and drinks and snacks were provided for residents. On the board were pictures of residents joining in with activities, Kitwood
is very secure.
Reply from Alison Porter, Head of Business Customer Relations at Kitwood House Care Residence

Thank you for your review.
We are very pleased to hear that you were very happy with the care and support your dad received whilst he was at Kitwood House.

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Review from Debbie R (Granddaughter of Resident) published on 4 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home with the very best of keeping the residents safe, with the best care, very responsive and effective and the manager and other professionals lead the team exceptionally well.
Nothing is too much for the team.
The home itself is immaculate.
They all go above and beyond.
Keep
the family well informed and always at the end of the phone to answer any concerns. The staff take time to speak to relatives and look after relatives during visits.
The manager also goes above and beyond, always making herself available.
Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5 star review, the manager and team will be delighted.
I am pleased to hear that you are always informed and always able to speak with staff regarding your loved one.
We pride ourselves on keeping the home immaculate at all times.
Thank you again.

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Review from Linda B (Wife of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with everything about Kitwood House. I cannot fault it at all. I am so pleased my husband got a place here. I cannot thank everyone for the care and attention he gets. Thank you all so, so much.
Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for your fabulous 5 star review. We are so pleased that you are happy with the care and attention your husband is receiving.
The staff will be delighted with your lovely comments.

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Review from Sue L (Niece of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I give this as to the best of my knowledge that every member of staff have given my auntie the best support and care that I wished for. Also, they often check in on myself, making sure that I am coping ok.
All the staff from top to bottom show care and support and excellent respect to everyone, residents
and extended family members.
Thank you.
Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for your five-star review, the home manager and staff will be delighted.
It is rewarding when the whole team, as you have said, from top to bottom are recognised for their support and respect.
Thank you.

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Review from Stephen C (Son of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the care that my mother receives at Kitwood House Care Residence. The facilities are good, well designed for dementia, and the bedrooms are excellent. The staff are helpful, patient and kind with the residents. All the plans for care, activities and procedures seem to be well
thought-out and comprehensive.
Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for your 5 star review. We are delighted that you are happy with facilities, care and activities.
The staff will be very happy with your lovely review.

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Review from F W (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Putting my father in care was enormously emotional and stressful but the team at Kitwood were amazing. They completely understood the complexities of each resident and their faculties. The staff are kind and patient. I knew that my father would be safe and as kindly treated as he would be at home. The
home is clean and bright and beautifully run. We are very grateful to have found Kitwood.
Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for taking the time to write a review.
We understand what a difficult decision it is for families to make when choosing a home for their loved one and we are pleased that you are happy and feel confident that your father is treated with kindness.
We also pride ourselves on our beautiful, clean environment.
Thank you again, the staff will be delighted.

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Review from John A (Brother of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kitwood is clean, bright and friendly. The staff are kind, cheerful and helpful. I feel that residents are very well looked after and that their environment is safe. The food provided appears to be excellent.
Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for your review. It is always very much appreciated when the staff are recognised for the excellent work they do.
Our kitchen staff will be delighted that you have mentioned the excellent food that they prepare.
Thank you again.

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Review from Shirley R (Sister of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all staff to be very caring and attentive in most situations.
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Review from W A (Sister-in-law of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time we have visited we have been very pleased with the care and support given. Very clean and safe.
Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for your 5 star review. The manager and staff will be delighted that you are happy with the care your loved one is receiving.

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Review from Eileen A (Friend of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was dreading my friend going into the care sector. I needn't have worried, Kitwood House goes over and above my expectations. The staff treat the residents with the respect and dignity they deserve. Staff are very friendly and helpful, even when they are very busy. Hospitality, chef and care staff
always have a smile for you. It's obvious to me that the staff are really committed to their vocation. Not forgetting the receptionists.
Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for your 5 star review.


Thank you also for recognising the hard work that all our staff do at Kitwood House, they will all be delighted that they have gone above your expectations.
Thank you again.

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Review from Diane B (Daughter of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Kitwood since it opened and we cannot fault the care and support that Mum and ourselves have received from the staff. Thank you!
Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for your 5 start review.


The manager and all the staff will be delighted that you re so happy with the care your mum is receiving.


Thank you again.

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Review from Richard A (Friend of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The planning and execution of its building has obviously incorporated the latest developments in care for patients. The dignity of its residents is a priority and the assistants are obviously dedicated to the well-being of their charges.
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Review from Karen W (Daughter of Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly and polite. The care and attention my mum receives is excellent. I am very pleased Mum is in Kitwood, all her needs are met.
Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for your 5 star review all the staff will be delighted that you recognised their hard work and commitment.

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Review from Nicole E (Daughter of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager is excellent, very professional and caring. On visits I observe her interacting in a genuine and caring manner with all residents. Always replies to emails. The facilities are beautiful, like a really nice hotel. Food is very good and varied. Dad had to go on a pureed diet which they made
as appetising as possible. En-suite rooms are beautiful. The nurses are lovely.
Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for your lovely review, the home manager and staff will be delighted with your 5 star review.
Our priority is to make sure our residents are well looked after and cared for and enjoy the environment, facilitles and meals that are offered.

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Review from Colin H (Husband of Resident) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I first saw Kitwood I was amazed that a care home could look so wonderful. So I was overjoyed when my wife was placed in the home. I soon realised that although the home looks amazing the main thing was how my wife was looked after. I needn't have worried, my wife has complex dementia issues and
the staff go out of their way to understand her needs and respond accordingly. I visit my wife nearly every day and all the staff are always warm and friendly. This is a wonderful home and I would highly recommend!
Reply from Alison Porter, Head of Admissions at Kitwood House Care Residence

Thank you for your lovely review.
We do pride ourselves on the beautiful environment, as you have said it is very important that the care is as excellent as the environment. The staff are extremely passionate and caring and this is most important.
Thank you again the staff will be delighted with your kind words.

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Review from Sue W (Daughter of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was the very first person to reside at Kitwood House, and although the place is amazing to look at, obviously being newly opened, there were niggles, which is expected at the beginning. However, these issues were resolved within a couple of months, and we are very happy with the standard of care
my mum receives currently.
Reply from Alison Porter, Head of Business & Customer Relations at Kitwood House Care Residence

Thank you for your lovely review.
The manager and staff will be delighted that you are happy with the care Mum is receiving and that any niggles that you had at the beginning have now been resolved. We always welcome any feedback, and as you are aware, these get resolved straight away.
Thank you again for your review.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Kitwood House Care Residence is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.723 for Kitwood House Care Residence is calculated as follows: ( (146 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 173 Ratings = 4.723
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kitwood House Care Residence is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Inadequate
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Vicky

Vicky Barker

Job Title: Registered Home Manager Joined: 2021

I have worked in Health and Social Care for the last 19 years. My Social Care journey started as a Support Worker specifically working with dementia. I did this for 5 years before deciding to go to university to become a Nurse. I completed my nurse training while having a very young family and once qualified I worked as a Surgical Nurse which I really enjoyed. After 4 years I decided I wanted to go back to the kind of nursing that I loved, working and supporting people living with dementia.


I started working as a nurse in a nursing home found my passion again and progressed to a Deputy position in a small Nursing Home. I moved on once I heard about Kitwood House, and I started there when the home first opened as a Clinical Lead, progressing to Deputy Manager and now Home Manager.


I thoroughly enjoy working at Kitwood House and am eager to continue to contribute to its ongoing success and feel that I have built strong working relationships with residents, relatives and staff.


On a more personal level, I am a mum to 3 boys and will be getting married in January 2025. I don’t have too much time for hobbies, as I also have 2 dogs which keep me very busy. I am so lucky to have a lot of support from my family and parents who have always pushed me to achieve what I want to, and they are always behind me encouraging me.

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