Kitwood House Care Residence

In the time that my wife has been at Kitwood House, I have never had doubts or concerns about the care that she is receiving. All of the staff are friendly and welcoming. The facilities and decor at the home make it pleasant and comfortable with a modern look. The atmosphere is relaxed which allows residents to get involved in activities if they wish or to occupy themselves with their own interests.

Unfortunately, I have found there to be no stimulation or interaction between the carers and the residents. They do cover their basic needs eg personal care and food and drink but every day the residents just sit there asleep or staring or wandering around. The unit is very quiet and no activities, no interactions or communications. I have also found the food is very poor quality and is usually cold and very small portions and some carers put the cake on the same plate as the main meal. My Dad's room is not cleaned every day and for 3 days running the same sticky spot was still on the floor near his chair and bits were left behind on his chair.

My Mother is a resident at Kitwood House. Since she has moved she is engaging more with the facilities and regularly coming out of her room to the social areas. I am very pleased with the service she is receiving.

When my mum's dementia progressed into the later stages and she was rushed to hospital it was a scary time for mum and the family with covid looking over us. She was moved to Kitwood House, although it is a distance for us to travel it is worth it to see the support the staff gives. She has settled now since arriving in August 2022 and is definitely in a better place as her anxiety has reduced. The activities and other care from the staff are outstanding. Thank you from the bottom of my heart. When we lose our loved ones to dementia it's hard but to know they are cared for takes some pain away.

Can't fault anything to be honest. Lovely people who really give first-class care to my mother. She is a very difficult patient who through care and understanding has settled down to her new life. The food choice is excellent, the rooms are peaceful whilst being practical and the overall facilities are second to none. Unfortunately, she has experience of some totally inappropriate alternatives but Kitwood House and their experience of dementia and Alzheimer's disease is invaluable.

A very clean, well-equipped care home with caring staff who are always available and supportive. The staff ratio to residents is better than experienced in other nursing homes. Activities are also always available with dedicated staff. Very happy with my mother’s care and support.

Staff were professional, knowledgeable, encouraging and very good at listening! This care home is immaculate.

What a wonderful home Kitwood House is. Putting my husband into care is one of the hardest things I have had to do. The staff are friendly, helpful and, most of all, caring. The rooms are lovely and clean, food is good with plenty of fluids given. I am so pleased my husband got a place here and near to my home, I visit here every day and everyone is so kind. Thank you Kitwood House.

Thank you.

My Mum got a chest infection, confirmed as a severe one by the hospital on admission. The home claimed a doctor visited her on the Tuesday and had no concerns. Even though we were on the emergency contacts myself and my brother weren't notified by the home of Mum being rushed to hospital on the Friday evening. She sadly died the next morning. I visited the home to go through Mum's belongings on the Tuesday following her death. I was appalled to find that all of her belongings had just been thrown into black bin bags, tied up and left on a trolley. No notification was given and I feel that they had no right to do this without our permission. We did complain but were only given limp excuses. Would not recommend to others.

Mum is a new resident and only lived her for 4 weeks. Our overall impression when visiting Mum. The cleanliness and tidiness of Kitness. The members of staff we have spoken to are really friendly and willing to answer any questions or concerns we have. In the short time Mum has been a resident, we have noticed that Mum has settled well and looks a lot happier. She is obviously having her meds regularly as Mum seems to be her normal self.

My dad was in the dementia plus unit from August - November 2022. Overall, we were very happy with his care and support, staff are always polite. The home was always very clean and drinks and snacks were provided for residents. On the board were pictures of residents joining in with activities, Kitwood is very secure.

The manager also goes above and beyond, always making herself available.

I am very pleased with everything about Kitwood House. I cannot fault it at all. I am so pleased my husband got a place here. I cannot thank everyone for the care and attention he gets. Thank you all so, so much.

Thank you.

We are very pleased with the care that my mother receives at Kitwood House Care Residence. The facilities are good, well designed for dementia, and the bedrooms are excellent. The staff are helpful, patient and kind with the residents. All the plans for care, activities and procedures seem to be well thought-out and comprehensive.

Putting my father in care was enormously emotional and stressful but the team at Kitwood were amazing. They completely understood the complexities of each resident and their faculties. The staff are kind and patient. I knew that my father would be safe and as kindly treated as he would be at home. The home is clean and bright and beautifully run. We are very grateful to have found Kitwood.

Kitwood is clean, bright and friendly. The staff are kind, cheerful and helpful. I feel that residents are very well looked after and that their environment is safe. The food provided appears to be excellent.

I have found all staff to be very caring and attentive in most situations.

Each time we have visited we have been very pleased with the care and support given. Very clean and safe.