






Kitwood House Care Residence is located in Northwich, Cheshire and specialises in caring for people aged 18+who live with various types and stages of dementia, particularly complex dementia.
It offers state-of-the-art facilities that have been designed specially for people living with dementia. Facilities include bistro-style dining, themed interactive areas such as on-site bars, shops, a laundrette, a hair salon, a bus stop and four virtual railway journey experiences. Two Tover...
Care Provided by Kitwood House Care Residence
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Kitwood House Care Residence for full pricing details and T&Cs.
Contact Kitwood House Care Residence to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- London & Manchester Healthcare Ltd
- Private Owned
Person in charge
- Victoria Barker(Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (68)
- Single Rooms with ensuite Wet Room (68)
Visiting
- Visiting permitted at any time
Parking
- Free onsite parking
Kitwood House Care Residence Reviews (44)
Kitwood House Care Residence has a Review Score of 9.5 (9.477) out of 10, based on 11 reviews in the last 2 years.
Over all time Kitwood House Care Residence has 44 reviews.
Kitwood House is an excellent care home where all of the staff really care for their residents, taking time to comfort and support them when needed or simply sit and chat to them. The entertainment team always have things going on and really engage the residents in music, art and all manner of activities. The home, its common areas and bedrooms are always immaculately clean. It's a lovely home for my wife where she is well cared for.
Thank you for your review of Kitwood house. The manager will share this with the team who will be delighted
The whole team are amazing can't thank them enough for what they do looking after Marshall my dad. The team are so caring supporting and but on great activities for all the residents. I feel so at easy that my dad is being looked after an amazing team
Thank you for your 5 star review. The Home Manager will share this with the team and they will be delighted that you have given all departements 5 stars. Thank you again for taking the time to complete this assessment.
The care my loved one gets is exceptional, the staff have become extended family. My loved one is well fed, safe, plenty of company and we couldn't ask for more.
From the first week my mum arrived at Kitwood my expereince has been positive. For the first time in a long time I was able to relax knowing she was being looked after by a kind, empathetic and caring team with lots of activities, lots of company and the special care she needed. I can't thank you all enough for your kindness and support throughout her stay. Nothing has been too much trouble and the support I received as a daughter of a resident has been amazing. Thank you.
Thank you for your review and taking the time to wrtite this. The Home Manager will share this with the team at Kitwood House
Nicola, the nurse on Queen Elizabeth, Sunday 31st May rang me to let me know that my Mum had a bit of a cough on Friday so she had administered her inhaler which relieved the situation but Mum was complaining of chest pain on Sunday morning, she called for medical help and within less than a couple of hours my Mum had been issued with antibiotics. Nicola's quick observation and action enabled my Mum's recovery quickly which without this speedy intervention would have resulted in Mum having a chest infection and going into hospital which has happened several times within the last 12 months. Nicola is absolutely brilliant at her job and very observant of all the residents, Kitwood is very lucky to have her as are we as families with loved ones in their care. I'm very happy with care given to my Mum at Kitwood and the activities team are amazing and provide an array of different things which give the residents great quality of life.
Thank you for taking the time to write your review. The Home Manager will share this with the team at Kitwood House
My dad has stayed at kitwood House for the last 3 years,due to his dementia,on northern bell,I would like to say they are an amazing team,couldn't fault them at all the facilities are second to none,clean and tidy, Dementia is a complex disease and very upsetting, but the staff are there every step of the way, they will talk you through the different steps you go through you can go to see your relatives anytime night or day, there's always entertainment on and different activities you can join in,also hairdressers and personal care,They get to know your family members personally and know what their needs are, thank you so much for caring for my dad you are amazing
Thank you for your wonderful 5 star review and for recognising the work all the departments do at Kitwood House. The manager will share your review the team who will be delighted. Thank you again for taking the time to write your review
The environment and layout of Kitwood House is bright, airy, colourful, spacious and very comfortable. The rooms are always clean and meet all our needs. Delighted that our mother is being cared for in Kitwood House.
Thank you for taking the time to write your 5 star review. The manager will share this with all the departments and they will be delighted that they have been recognised for the work they carry out
As a family we were delighted with the service provided by Kitwood, filling us all with the confidence and assurance that our loved one was being well cared for. Staff were warm, friendly and willing to help with everything we needed. The food was outstanding. Kitwood was always a happy environment with lots of creative activities and social events taking place, it was most encouraging to see how invested the staff were when engaging with residents. Towards the end of life care, each and every member of staff showed kindness, sensitivity and respectfullness to our family. The care home did a sterling job with every single aspect of the care journey. Thank you Kitwood.
Thank you for your wonderful 5 star review and taking the time to write it. The Home manager will share this will all the departments
What surprised me most was how quickly mom felt like home, right from her very first day. That sense of comfort and safety is entirely thanks to the amazing team at Kitwood. I can honestly say that seeing my mom so happy and settled means the world to me. Thank you, from the bottom of my heart, for making this transition so much easier for both of us.
Thank you for your wonderful 5 star review.The Staff will be delighted with your lovely comments, The home manager will share it with the teamThank you again for taking the time to write the review
There is always a friendly and welcoming greeting as soon as you walk into reception.
The carers are excellent, provide any updates requested and even offer a drink.
The entertainment and activities are clearly enjoyed by everyone, vary according to residents needs and something is available every day.
There is a weekly food menu and is very appetizing.
I can honestly say that every member of the team knows my husband and always speak to him on every unit.
The management always engage with him and I feel that he is absolutely cared for and kept safe in Kitwood.
Thank you for taking the time to write your wonderful 5 star review. The manager will share this with the team. All the staff will be delighted that you have recognised each department. Thank you again
My dear friend has been a resident for some time now, and I try to visit each week. Whenever I turn up, no matter what day or time, I am so reassured by the level of care that my friend receives. This friendliness and commitment from all the staff show no limits. I know my friend is living the best life with the horrible disease she has. She loves to partake in the many activities and always looks happy.
Thank you for your wonderful 5 star review. Thank you for recognising that the staff are friendly and committed to looking after your friend. The manager will share your lovely review with the staff
After three years of caring for my dad with dementia, decisions had to be made, not just for Dad but for ourselves too, care and nursing homes are a conversation none of us ever wish to have. After visiting many homes, all were only too happy to except Dad, they still didn't seem right, some seemed too loud, the view was not good, some were overwhelmingly busy with staff seemingly confused, and the decor was of a military presence. Until we had the privilege of an invitation to Kitwood House, this place was another level of care, walking through the door and talking to staff that has a passion for care, a passion for cleanliness, and most of all they instantly gained a passion for my dad. Now a resident here since May 2024 and he loves it, nothing is any tougher than leaving a loved one in a care home but "seriously I could not be happier." Food and drink, personal hygiene, medication, and activities are all carried out professionally on a regular schedule, and the staff are simply the best.
Thank you for taking the time to write such a lovely review. We truly appreciate how hard it is to find the right home for a loved one. Kitwood House is a wonderful place and it is pleasing to hear how settled you are knowing that your dad is taken good care of and that your dad loves it. The team at Kitwood House will be touched by your review.
What a fantastic summer fair. Lots of activities and staff amazing. Lots of thought went into the day, a good day had by all. Many thanks.
Thank you for your 5-star review. Our activities team work hard organising the summer fairs and activities for the residents. We are pleased you had a fantastic day.
Shortage of staff. Choice of food.
Words cannot describe how happy we are with the care provided at Kitwood House. All the staff are amazing, from housekeeping to management. All very clean and modern rooms and communal areas. Always something going from the pink ladies. Kitwood House is setting the bar for everyone else.
Thank you for your wonderful 5-star review the manager and team will be delighted, thank you for taking the time to write it. This will be shared with all the team at Kitwood house.
The Pink Ladies should be renamed the “Pink Angels”. They are so creative, their attention to detail shines through in all they do. They are thoughtful, kind, and caring. They make such a difference to all the residents. They truly are incredible. Not taking anything away from the rest of the team. Kitwood House certainly have a dedicated, loyal and hardworking team which makes Kitwood truly stand out from any other care home. We feel very fortunate we have found our father-in-law a special home where he is cared for so well, where it feels like he's with “real family “ rather than staff doing a job. Each and every one of the team always goes that extra mile to make a difference, nothing is ever too much trouble.
Thank you for your fantastic 5-star review. We are pleased that you had another enjoyable day at Kitwood House visiting your father-in-law. The staff certainly do like to make our resident's days more enjoyable with the great daily activities. It is great to know that you feel so fortunate to have...
An established organisation's only as good as it's staff. The staff are only as good as the organisation's training. This can only be achieved if it is organised by good management, who not only support, but reward staff in many different ways. My opinion as the relative of a resident who has resided at Kitwood House for 18 months is that the above process is in place at Kitwood House. Relatives only see and know a small portion of the work carried out and are very grateful to nurses, carers, activity staff, housekeeping, administrators, maintenance, manager and others associated with the help, support and care provided to residents at Kitwood House. I conclude by saying from the time you walk into Kitwood House, spend time with your family resident to the time you leave, everyone has a welcome, a smile and a professional approach to work which gives a comfort to both residents and relatives.
Thank you for your amazing 5-star review. Thank you for recognising the work all the staff do at Kitwood House the manager will be delighted that you have given the home a 5-star review. Thank you again for taking the time to write such a wonderful review.
Leaving loved ones in a dementia home is an appalling decision to have to make as you entrust them to, however well-recommended, a stranger’s care. I was recommended to Kitwood House by a work colleague. It was the best decision I made. The kindness, care and love my mum and I were shown, all the way through to her death was exceptional. All the staff from the new management team, reception, carers, nurses, entertainment team, cleaners, cooks, laundry and maintenance are extraordinary people.
Thank you for your 5-star review. Thank you for recognising that all the staff go above and beyond and how they all play a big part at Kitwood House, they will be delighted that they have been mentioned in your review.
In the time that my wife has been at Kitwood House, I have never had doubts or concerns about the care that she is receiving. All of the staff are friendly and welcoming. The facilities and decor at the home make it pleasant and comfortable with a modern look. The atmosphere is relaxed which allows residents to get involved in activities if they wish or to occupy themselves with their own interests.
Thank you for your wonderful 5-star review. We are pleased that you are happy with the care that your wife is receiving. We are very proud of our homes and the staff as you have recognised are always friendly and welcoming.
Unfortunately, I have found there to be no stimulation or interaction between the carers and the residents. They do cover their basic needs eg personal care and food and drink but every day the residents just sit there asleep or staring or wandering around. The unit is very quiet and no activities, no interactions or communications. I have also found the food is very poor quality and is usually cold and very small portions and some carers put the cake on the same plate as the main meal. My Dad's room is not cleaned every day and for 3 days running the same sticky spot was still on the floor near his chair and bits were left behind on his chair.
We were extremely disappointed to read of the concerns raised in your review and can assure you that they are not commensurate with the standard of care that is both expected and delivered daily at Kitwood House (currently rated GOOD after a recent CQC inspection). However, we are pleased to...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 January 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeInadequate
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 23 Apr 2026
- 23 Apr 2026
- 13 Apr 2026
A potentially groundbreaking, four month music therapy pilot test, has identified significant benefits for the wellbeing of residents living with complex needs and advancing dementia. A joint venture between L&M...
There are no upcoming events for Kitwood House Care Residence.
Awards / Recognitions (2)
- 01 Jul 2022Recipient: London & Manchester Healthcare Ltd
- 07 Oct 2020Recipient: London & Manchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Kitwood House Care Residence.
Meet the Team (1)

I have worked in Health and Social Care for the last 19 years. My Social Care journey started as a Support Worker specifically working with dementia. I did this for 5 years before deciding to go to university to become a Nurse. I completed my nurse training while having a very young family and once qualified I worked as a Surgical Nurse which I really enjoyed. After 4 years I decided I wanted to go back to the kind of nursing that I loved, working and supporting people living with dementia.
I started working as a nurse in a nursing home found my passion again and progressed to a Deputy position in a small Nursing Home. I moved on once I heard about Kitwood House, and I started there when the home first opened as a Clinical Lead, progressing to Deputy Manager and now Home Manager.
I thoroughly enjoy working at Kitwood House and am eager to continue to contribute to its ongoing success and feel that I have built strong working relationships with residents, relatives and staff.
On a more personal level, I am a mum to 3 boys and will be getting married in January 2025. I don’t have too much time for hobbies, as I also have 2 dogs which keep me very busy. I am so lucky to have a lot of support from my family and parents who have always pushed me to achieve what I want to, and they are always behind me encouraging me.
Frequently Asked Questions about Kitwood House Care Residence
What types of Care is Kitwood House Care Residence registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Kitwood House Care Residence have?
There are 68 Single Rooms.
What are the Facilities & Services at Kitwood House Care Residence?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Kitwood House Care Residence to the centre of Northwich?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kitwood House Care Residence to verify any information. View our terms and conditions. Kitwood House Care Residence has an Enhanced Service -more info.