Maple Court Care Home

182 Barrowcliff Road, Scarborough YO12 6EY
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9.0 40 Reviews
  • Maple Court Care Home, Scarborough
Welcome to Maple Court a purpose built care home located in Scarborough the largest seaside town on the Yorkshire coast, providing high-quality care and support for older people.

Each of the 64 ensuite bedrooms is furnished to a high standard, offering Residents the chance to enjoy comfort and tranquillity. At Maple Court providing independence and choice is very important – a reason residents are encouraged to personalise their rooms with their own belongings to help them feel at home.
Life at Maple Court should include the best care, the best of life in the best environment.

All Highgate Care residents are supported to live an active and fulfilled life. The person-centred care ethos puts resident’s health and wellbeing central to everything providing a truly holistic care package.

The facilities at Maple Court allow residents to enjoy other everyday routines that promote independence, from utilising the luxurious nail and hair salon, enjoying the gardens and terraces or simply catching up with friends in the lounges.

Maple Court has a busy activities timetable, built around the key goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions. There will be a great variety of activities to try, with new activities added frequently.

The in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible. Menus will include a mix of delicious and nutritious options including traditional classic meals, Residents’ favourites and exciting international cuisine.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £995
  • Self-Funded Residential Dementia Care: from £1015
  • RESPITE Self-Funded Residential Care: from £995
  • RESPITE Self-Funded Residential Dementia Care: from £1015

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Maple Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Bayes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Visitors Welcome throughout the day

Parking

  • Free Parking On Site

Maple Court Care Home Reviews (40)

Total of 40, showing 1-20
9.0

Maple Court Care Home has a Review Score of 9.0 (9.037) out of 10, based on 23 reviews in the last 2 years. Over all time Maple Court Care Home has 40 reviews.

Overall Experience

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  • 14
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Review from Martin B (Son of Resident) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad's needs have been looked after and he has quickly been moved onto the lower floor and is now much happier. All the staff have been excellent. Nothing too much trouble including a staff member getting dads daily paper from the local shop. I feel very comfortable that he is very safe in this environment.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for choosing Maple Court for your Dad's care and recognising the great service the Maple Court family provide. Your kind words are greatly appreciated, and I will, of course, share them with the team.

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Review from P M (Daughter-in-law of Resident) published on 2 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

About August, September last year, things were a bit lapst and didn't always like what we saw. My mother-in-law wasn't dressed, very nice, hair a mess, plus heavily soiled on her legs. But now wow how things have changed, it's so lovely to visit lovely decoration lovely and clean. My mother-in-law is
dressed just like the lady we know. Before staff would tell us about appointments but when we went the staff that told us had no clue. Plus mum say's all the time how she likes it at Maple Court, and how kind everyone is. That makes us very happy.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review our home and recognise the changes that The Maple Court team have made . It is great to see their hard work appreciated . Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family .

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Review from T H (Stepdaughter of Resident) published on 19 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

my father in law passed away in last August and our experience was so bad we pot a Complaint in to the CQC.
Since the New Manageress has arrived thing's have been noticeably better in an area's my stepmother has been looked after very well and we now feel that the home has a manager who can cope very
well with all aspects. She's very approachable and as are many of the staff. We feel much Happier as a family, many thanks.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Thank you for taking the time to review our home and recognising the major changes that have been made at Maple Court . Your comments are geratly appreciated and I will of course pass them on to the Maple Court team .

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Review from M M (Son of Resident) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my mother at this care home for the past year plus. i have seen that in the last few months, the care home has improved to a very good level.
from the welcome you receive on entry and until you leave the care from the staff is of a very high level, not only to the residents but
also the visitors.
they all behave in a professional manner and are always polite & friendly. the care home is clean and has a calminge relaxed feel to it.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review Maple Court so highly.Every resident we have come into our home becomes part of our family and it is so heartwarming to know this has been recognised. Our team will be thrilled to hear the kind and positive words for all of the hard work they do. Thank you again for the lovely review

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Review from L K (Granddaughter of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone was very friendly and helpful when my Grandmother first moved into the home at the end of last year. They made her feel very welcome and were very reassuring.
The carers I have come into contact with are always incredible and since she has moved in she is looking so much healthier, eating
well and is getting around more with their support.
They have recently started trying to get the residents to partake in more activities which is lovely. I think if they could have an outdoor area that was accessible to them if they wanted to sit outside with family would be great.
There have been days where I will try to visit after I have finished work and after the residents tea time but on a few of those occasions there is no one there to let you in the building (very aware that it will be a busy time for the carers and there is no one at fault). Maybe making sure someone has a phone to hand so that people can get in touch would be helpful in those instances.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review our Home and recognising the great work the Maple Court team put in . All feedback is welcomed and allows us to continually develop our service . Your kind words are greatly appreciated and I will of course pass them on to the Home team .

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Review from M H (Mother-in-law of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are pleased and have no complaints about Maple Court, mother always presents clean, tidy, well groomed, clothes nice. She is mostly content and seems to enjoy the company of carers/ other residents. Minor point, catheter care is a bit hit and miss, maybe staff need more education regarding
hygiene, placement and emptying of leg bags etc? Activities are improving and the home seems better managed recently. Food good, staff are friendly, helpful, polite and caring. Pressure area and skin care are good… there seems to be good liaison with community nursing staff.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. The points raised in respect of catheter care will of course be passed on to the Maple Court team for review. Your kind words regarding the running of the home are greatly appreciated.

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Review from L I (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff have been very kind to Mum and kept me informed whilst she has been poorly over the last few days. They recognised early that Mum was brewing an infection and organised for her to be reviewed and antibiotics prescribed even on a Sunday afternoon thus preventing a hospital admission.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Thank you for taking the time to review our home. Delighted to hear we were able to identify the symptoms quickly and arrange prompt treatment. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court team.

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Review from G K (Son of Resident) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88-year-old mother moved into Maple Court on December 16th, straight away I felt this was where she needed to be. The caring staff are simply fantastic. They should have great dignity with the residents and I know my mum is cared for 24 hours a day, 7 days a week in a warm friendly, caring environment.
I can sleep well at night.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Thank you for taking the time to review our home. It is a privilege to care for your Mum and we are delighted at how she has settled in. Your kind words are much appreciated and I will of course pass them on to the Maple Court family.

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Review from K R (Niece of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manager has taken over, I have noticed a significant difference in my auntie's care.
My auntie is out of her room every day and is much more independent. Refreshing and fantastic to see. A much happier family.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It is a pleasure to care for your aunt and are delighted at the progress she has made. Your kind words are greatly appreciated and I will of course pass them on to the home team.

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Review from L C (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have noticed a big change in Mum's appearance in every way possible. All staff are very caring and nothing is too much trouble for them when you need anything. Mum's room is always tidy which is nice to see.
Everything I visit everyone has a nice smile and are very welcoming.
The manager is so incredible
every time I visit she makes a point of speaking to me and if I have any worries is really nice.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

It is our pleasure to care for your Mum and we are delighted that you have taken the time to recognise the hard work that goes on in the home. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court team.

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Review from Gail C (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here have always treated my mum with dignity. She is very well looked after, she gets personal care daily, she is out in her chair with the other residents, the meals are home-cooked, the Sunday dinners are lovely.
The staff are always respectful and kind to both Mum and myself. We have
gotten to know them by their first names. She has been here for a number of years now both upstairs and now downstairs. Her room is always clean and tidy.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It is a privilege to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court Team.

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Review from J W (Daughter-in-law of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Maple Court for about 8 months. When she first arrived, she could not walk, struggled to speak and refused to eat.
From the minute she moved to Maple Court she has seemed happier than we have seen her in a long time. She has gone from being bedbound to walking
with a frame around the building. She now chats happily and is eating well. We feel we have got our mother back and enjoy visiting her. We are now able to take her out on short trips, which is something we never imagined would be possible.
The staff at Maple Court truly care about the residents and we can not thank them enough for the care they have given to her. They have literally turned her life around. Staff always seem happy and friendly and take a genuine interest in the residents and their families. I can not rate them highly enough.
Thank you for all you do and for keeping our mother safe and well.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. Your Mother-in-law is a pleasure to care for and we too are delighted at how she has settled in and flourished. It is always a privilege for our home to be trusted with the care of a loved one. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.

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Review from D O (Husband of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife always says she is well cared for and content.
I have always found all staff to be attentive to any need.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It is a privilege to be able to care for your wife. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court team.

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Review from C O (Son of Resident) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Needs shutting down by the Care Quality Commission. From what I witnessed people are simply neglected. There is no care. There are no activities. Staff being investigated by the police for assault. CQC investigating numerous safeguarding complaints. Do not consider putting a loved one in this hell hole.

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Review from S T (Wife of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I was very lucky to remove my husband from this care home. Had issues during his residency which I raised with Manager and social worker. My husband left in November 2023 and is settled in another care home. I had reason to go back to Maple Court to pick up a document last month. The place smelled of
urine and garlic - it was 10:30 am. I was told the chef left months ago and a carer - not a qualified cook - had taken over in the kitchen. No one cares at all. I felt sorry for the lovely residents.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. From time to time odours can be prevalent within a care setting however they are never for long and are cleared quickly within Maple Court. We have two chefs in post at Maple Court who are both qualified. I am disappointed that you feel your experience at Maple Court was a negative one however we are delighted for your husband that he has settled in at his new home.

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Review from Jennifer O (Wife of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care and consideration given to residents. Pleasant environment and plenty of room.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Jennifer, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.

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Review from Jane B (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the overall care. Suggestions for improvement - room spray to mask smells in corridors. More private small rooms for the family to play games, colour in etc with residents. More activities ie dominoes played with residents, chair yoga etc.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Jane, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.
In respect of the points raised, we have just undergone an industrial carpet cleaning programme and carpet replacement in some areas. We have employed a new team of activities leads during January and we are making the quiet room (in addition to the conservatory) available month round in order that visitors can spend private time with their loved ones away from the bedrooms and lounges. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court team.

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Review from Desiree D (Stepdaughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing service! My step-mum is very happy here. The staff are second to none. Care and support needs are met to a very high standard.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Desiree, many thanks for taking the time to review our home. It is a pleasure to care for your Step Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the Maple Court team.

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Review from L S (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, my mum was here for only 5 weeks before she died. In my opinion the staff were nice enough on the whole, but the care she received was appalling, they ignored her, and nobody ever spoke to her. My mother suffered with COPD, and Asthma amongst other things, so was vulnerable. My mum was
kept in bed the majority of the time too. My mother died on June 22nd, and my now ex-friend came up that day when she died to ID her body in my place as I couldn't bring myself to do it myself and whilst he was there, he stole my mum's phone and your staff did not inform me what he had done until two weeks later. I informed the police, but unfortunately, he got away with it... as usual and this is for the reason that I cannot remember the names of the two members of staff who told me he had stolen it.
In my opinion, Maple Court although it looks like a nice place, is nothing to shout from the rooftops about! I wish I could give 0 starts out of 5 because it's what it deserves in my opinion!

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.
We have investigated the points raised in respect of the care given during Mum's stay and the procedures that were followed in her final hours and would be happy to discuss this in detail with you to better understand what warrants your poor review.
We would also welcome the opportunity to discuss the behaviour of your nominated visitor which was difficult and inappropriate to deal with at a difficult time for all.
We are sorry for your loss and please accept our sincere condolences.

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Review from J D (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with Dad's quality of care, especially when it came to end of life.
They did their very best to keep him comfortable, nothing was too much trouble! Their generosity extended to me for the time I spent there,

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.

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Current Review Score: 9.0 (9.037)

Overview of Review Score

The Review Score of 9.0 (9.037) out of 10 for Maple Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.037 for Maple Court Care Home is calculated as follows: ( (154 Excellents x 5) + (62 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (42 Very Poors x 1) ) ÷ 272 Ratings = 4.037

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maple Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Maple Court Care Home

What types of Care is Maple Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Maple Court Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Maple Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maple Court Care Home to the centre of Scarborough?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maple Court Care Home to verify any information. View our terms and conditions. Maple Court Care Home has an Enhanced Service - more info.