Maple Court Care Home

182 Barrowcliff Road, Scarborough YO12 6EY
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9.5 45 Reviews
  • Maple Court Care Home, Scarborough
Welcome to Maple Court a purpose built care home located in Scarborough the largest seaside town on the Yorkshire coast, providing high-quality care and support for older people.

Each of the 64 ensuite bedrooms is furnished to a high standard, offering Residents the chance to enjoy comfort and tranquillity. At Maple Court providing independence and choice is very important – a reason residents are encouraged to personalise their rooms with their own belongings to help them feel at home.
Life at Maple Court should include the best care, the best of life in the best environment.

All Highgate Care residents are supported to live an active and fulfilled life. The person-centred care ethos puts resident’s health and wellbeing central to everything providing a truly holistic care package.

The facilities at Maple Court allow residents to enjoy other everyday routines that promote independence, from utilising the luxurious nail and hair salon, enjoying the gardens and terraces or simply catching up with friends in the lounges.

Maple Court has a busy activities timetable, built around the key goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions. There will be a great variety of activities to try, with new activities added frequently.

The in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible. Menus will include a mix of delicious and nutritious options including traditional classic meals, Residents’ favourites and exciting international cuisine.
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Care Provided by Maple Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £995
  • Self-Funded Residential Dementia Care: from £1015
  • RESPITE Self-Funded Residential Care: from £995
  • RESPITE Self-Funded Residential Dementia Care: from £1015

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Maple Court Care Home to find out the exact price for your requirements.

Contact Maple Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Maple Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Bayes (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors Welcome throughout the day

Parking

  • Free Parking On Site

Maple Court Care Home Reviews (45)

9.5

Maple Court Care Home has a Review Score of 9.5 (9.456) out of 10, based on 22 reviews in the last 2 years.
Over all time Maple Court Care Home has 45 reviews.

Overall Experience
  • 27
  • 14
  • 0
  • 0
  • 4
Date Published
  • 45
  • 7
  • 14
  • 22
  • 23
Reviewer Connection to Maple Court Care Home
  • 17
  • 8
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 41-45
Review from Clive G (Son of Resident) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After much thought and having looked at several other care homes, my mum went to live at Maple Court, as we felt it was by far the best. As Mum was leaving her home of 62 years we were concerned as to how or if she would settle in. Within days it became clear that the care, compassion and professionalism
of the team at Maple Court meant she soon settled in. After a few weeks, it was clear that Mum was brighter, more content and relaxed and had settled into her new environment. She was mentally and physically improved, making new friends and interacting with members of the team and other residents. Clearly, anyone who is nearly 95 will have health issues, when these have arisen the manager and her senior team have kept us fully informed, when they felt some changes were needed we met via Teams (due to Covid) and discussed in detail and agreed the best way forward. At Maple Court, they use their expertise in a collegiate approach to ensure the best for the residents and their families.
Reply from Micheala Golding, Home Manager at Maple Court Care HomeThank you for your very kind and thoughtful feedback, Maple Court under the new management structure strive to provide the highest standards of care, it is pleasure to be part of your mother's life and your own and we will always continue to look at ways in which we can continually improve the experiences for everyone we care for in our home.
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Review from J L (Daughter of Resident) published on 26 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Acknowledged as soon as arrived by a senior carer. Mother brought down promptly from upstairs for a visit in room downstairs. Mother collected again after 20 minutes and taken back upstairs for a cup of tea. Her needs are being looked after. Staff friendly and helpful.
Reply from Micheala Golding, Home Manager at Maple Court Care HomeThank you for your comments, we really appreciate your feedback, it enables us to continue to look at our standards and continually improve our service, I will advise the team of your review in our next team meeting. Many thanks.
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Review from C S (Daughter of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been extremely ill, coming out of the hospital in April and not expected to survive longer than two weeks. The nurses and carers have been wonderful, caring for her as if she were their own mother. I have been able to sit outside her patio door to chat and read to my mother at a safe distance.
Her appetite has returned, she's eating very well and has even gained weight! Her doctor is amazed! Knowing that my mother is being so well cared for is a huge comfort to me. The administrator has also been extremely kind.
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Review from Glynis C (Daughter of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been in Maple Court for some months now. The staff are always helpful and make the residents comfortable. The nursing care, in my opinion, is good. The food, however, could be better as the choice of food for tea time is limited, soup and sandwiches or burgers, hot dogs, cheese pasties,
beans on toast, which I would consider suitable or nutritious. However, if this food is appealing to some residents then they would be OK here. The internet connection is poor if you require it for TV or devices.
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Review from Liz M (Daughter of Resident) published on 19 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been in many care homes in Scarborough which I have found substandard in every way which is why I was relieved to have discovered Maple Court. My mother only resident there for a few weeks over September and October 2018. Although not perfect it became very obvious that Maple Court was totally
committed to getting everything right by investing in their staff training and getting the management working better for all. I always found them approachable and eager to rectify any arising problems and focused on getting the detail right. I would not hesitate in recommending Maple Court to anyone as it is striving to become an excellent nursing home.
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Current Review Score: 9.5 (9.456)

Overview of Review Score

The Review Score of 9.5 (9.456) out of 10 for Maple Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.456 for Maple Court Care Home is calculated as follows: ( (187 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (18 Very Poors x 1) ) ÷ 261 Ratings = 4.456
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maple Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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