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Maple Court Care Home

182 Barrowcliff Road, Scarborough, North Yorkshire YO12 6EY
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Maple Court Care Home, Scarborough
Maple Court Care Home, Scarborough
Maple Court Care Home, Scarborough

Welcome to Maple Court a purpose built care home located in Scarborough the largest seaside town on the Yorkshire coast, providing high-quality care and support for older people.

Each of the 64 ensuite bedrooms is furnished to a high standard, offering Residents the chance to enjoy comfort and tranquillity. At Maple Court providing independence and choice is very important – a reason residents are encouraged to personalise their rooms with their...  

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Care Provided by Maple Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,390From £1,390
Residential Dementia CareFrom £1,425From £1,425

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

Contact Maple Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sarah Bayes (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Visitors Welcome throughout the day

Parking

  • Free Parking On Site

Maple Court Care Home Reviews (64)

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9.8

Maple Court Care Home has a Review Score of 9.8 (9.768) out of 10, based on 38 reviews in the last 2 years. Over all time Maple Court Care Home has 64 reviews.

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Showing 64 reviews matching selected criteria
Review from Jennifer O (Wife of Resident) published on 26 February 2024 Submitted via Postal Card
Overall Experience

Very good care and consideration given to residents. Pleasant environment and plenty of room.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Jennifer, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.

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Review from Jane B (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience

Very pleased with the overall care. Suggestions for improvement - room spray to mask smells in corridors. More private small rooms for the family to play games, colour in etc with residents. More activities ie dominoes played with residents, chair yoga etc.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home
Dear Jane, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.

In respect of the points raised, we have just undergone an industrial carpet cleaning programme and carpet replacement in some areas. We have employed a new...  

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Review from Desiree D (Stepdaughter of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience

Absolutely amazing service! My step-mum is very happy here. The staff are second to none. Care and support needs are met to a very high standard.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Desiree, many thanks for taking the time to review our home. It is a pleasure to care for your Step Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the Maple Court team.

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Review from L S (Daughter of Resident) published on 12 October 2023 Submitted via Website
Overall Experience
Unfortunately, my mum was here for only 5 weeks before she died. In my opinion the staff were nice enough on the whole, but the care she received was appalling, they ignored her, and nobody ever spoke to her. My mother suffered with COPD, and Asthma amongst other things, so was vulnerable. My mum was kept in bed the majority of the time too. My mother died on June 22nd, and my now ex-friend came up that day when she died to ID her body in my place as I couldn't bring myself to do it myself and whilst he was there, he stole my mum's phone and your staff did not inform me what he had done until two weeks later. I informed the police, but unfortunately, he got away with it... as usual and this is for the reason that I cannot remember the names of the two members of staff who told me he had stolen it.

In my opinion, Maple Court although it looks like a nice place, is nothing to shout from the rooftops about! I wish I could give 0 starts out of 5 because it's what it deserves in my opinion!

Reply from Paul Millar, Marketing Manager at Maple Court Care Home
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.

We have investigated the points raised in respect of the care given during Mum's stay and the procedures that were followed in her final hours and would be happy to...  

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Review from J D (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience
I was very impressed with Dad's quality of care, especially when it came to end of life.

They did their very best to keep him comfortable, nothing was too much trouble! Their generosity extended to me for the time I spent there,

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.

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Review from Susan W (Daughter of Resident) published on 8 September 2023 Submitted via Postal Card
Overall Experience

Mum received excellent care when in Maple Court, I would say, far better than when she was in the hospital. It was good to see the same members of staff as they tried very hard to get her to eat and take her tablets and supplements as her dementia was getting worse. Towards the end of her life, she was bedbound, and they looked after her very well, regarding keeping her clean and assisting when needed to open her bowels, etc. I would not hesitate to recommend this care home to friends and family.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Susan, many thanks for taking the time to review our home. It was a pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the Maple Court family.

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Review from Deborah H (Granddaughter of Resident) published on 7 September 2023 Submitted via Website
Overall Experience
Unfortunately my grandmother was here for 4 years. In my opinion, the care was appalling, the management were useless, and I was not informed when my gran suffered several unexplained injuries, such as a black eye! I asked how it happened and no one could tell me. My gran suffers with dementia, she has limited communication, so is extremely vulnerable. I asked her if someone had hit her and she replied 'yes'. On another occasion, a man was found naked in my gran's bedroom during the night. The social worker informed our family, 2 weeks after the incident happened. Maple Court did not tell me. My gran was not taken to a hospital to be examined and I had to call the police myself. My gran was kept in bed the majority of the time, she was absolutely filthy and despite raising my concerns several times, nothing changed. I have challenged the 'good' rating with CQC as I personally have very serious concerns about the welfare of the residents.

In my opinion, Maple Court is not safe for vulnerable people.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home
Dear Deborah

Many thanks for taking the time to review our care home. All feedback is welcomed and allows us to continually develop our service. I do however dispute your point in respect of the standard of care. In the latest CQC report dated May 2023 Maple Court maintained the rating of GOOD in...  

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Review from J L (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card
Overall Experience

Pleasant and friendly staff offering a safe place for some respite care. Belongings were taken care of. Mum said everyone was kind.

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Review from Nick M (Son of Resident) published on 11 August 2023 Submitted via Website
Overall Experience

My experience of Maple Court Care Home has been good - my mum was there for a year before moving to a nursing home. The staff are caring and the management is very good. No care home is perfect but the team at Maple Court are friendly, helpful and most importantly, view the resident as someone to be cared for and looked after. I'm very happy to recommend Maple Court.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Nick, many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.

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Review from Catherine R (Wife of Resident) published on 16 May 2023 Submitted via Postal Card
Overall Experience

My husband was warmly welcomed and shown a very pleasant room with a walk-in shower. The staff are all helpful and extra good with relatives, even brought in extra furniture to facilitate relatives comfort. The food was good, especially puddings!

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.

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Review from Susan W (Daughter of Resident) published on 28 February 2023 Submitted via Website
Overall Experience
My mum was admitted to Maple Court in October 2022 and stayed, apart from a stint in the hospital, for four months until she sadly passed away in February 2023.
In my experience, the care home staff have been totally sensitive to Mum's needs and very supportive of her during what turned out to be her final months. They proved to be caring and professional at all times and Mum was always treated with dignity and respect.
I was kept fully informed of Mum's condition and was alerted in good time when mum started to fail so that I could be with her at the end.

My opinion of this care home is totally positive and I would not hesitate to recommend it to anyone.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It was our privilege to care for your Mum; she is sadly missed. Your kind words are greatly appreciated, and I will, of course, pass them on to the Maple Court family.

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Review from Denise J (Daughter of Resident) published on 27 February 2023 Submitted via Website
Overall Experience
My mum loves being here, two and a half years now and is very comfortable, she calls it home which is a great comfort to us knowing she's happy and safe there. She spends time colouring and reading books as well as sitting along with the other residents in the lounge. She likes the fact she sees the staff as they go about their job. She says they are very friendly and caring and the food is lovely. We as a family are happy with the home and all the staff because she's safely cared for.

We would recommend the home to anyone who's looking for a professional but home from home environment! Thank you to all of the staff.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It is a privilege to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Highfield family.

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Review from Janet C (Daughter of Resident) published on 14 February 2023 Submitted via Postal Card
Overall Experience

Maple Court is a warm and welcoming care home with dedicated staff who support their residents with respect, empathy and dignity. Staff are approachable and are always available to offer support and advice to residents. My mum was very happy at Maple Court, and we are very grateful to all the staff for the care and support Mum, my sister and myself received over Mum's final days.

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Review from C A (Wife of Resident) published on 19 January 2023 Submitted via Postal Card
Overall Experience

Maple Court is an excellent care home. My husband has had the most brilliant, caring and dignity for himself by all the staff and management these past four and a half years. They could not have cared for him any better, I would say by what I have heard about other care homes in Scarborough, Maple Court and Castle Grange are far superior to others.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.

Your kind words are greatly appreciated and I will of course pass them on to Valda and the Maple Court colleagues.

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Review from Stuart A (Son of Resident) published on 28 June 2021 Submitted via Website
Overall Experience
Our mum has recently become a resident at Maple Court. Obviously, because of Covid, things haven't been as they usually would be but the we have found all the staff extremely welcoming and always easy to contact on the phone. We also had a WhatsApp call where the staff did a great job even though my mum didn't realise what was going on! When visiting the staff have been great and have always got time to speak to you.
Last night a staff member called both me and my brother to do with my mum. He was very friendly and clear and explained things perfectly. He really knew my mum.

We've been very impressed and a big thank you to all the staff at Maple Court for all their care.

Reply from Kevin Robinson-Husband, Regional Peripatetic Manager at Maple Court Care Home

Afternoon Stuart,

Thank you so much for your review and thank you so much for your kind and caring words and we will continue to deliver the highest standard of care.

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Review from Donald F (Resident / Service User) published on 7 June 2021 Submitted via Postal Card
Overall Experience

During my time here, I have been looked after extremely well with advice on my care always being given. I would like help in being able to return to a flat with care able to by needs.

Reply from Kevin Robinson-Husband, Regional Peripatetic Manager at Maple Court Care Home
Thank you very much for your review, Donald, and your kind words. We will continue to provide the highest standard of service to everyone.
Regards

KR Husband

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Review from Michael C (Husband of Resident) published on 6 May 2021 Submitted via Postal Card
Overall Experience

COVID has made the past year extremely difficult but having transferred my wife from another care home to Maple Court, it has been the best decision of my life and I cannot thank the staff enough for looking after her with such care and consideration. I like to think that she kept the staff entertained as she had with me for 56 years of marriage - I thank you all.

Reply from Kevin Robinson-Husband, Regional Support Manager at Maple Court Care Home

Thank you for the positive review, I am really pleased that this has been a positive experience for yourself and your wife. I will share with the team at Maple Court and we will continue to provide a high standard of care and support.

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Review from Maureen H (Sister of Resident) published on 6 May 2021 Submitted via Postal Card
Overall Experience

Unfortunately with COVID, I haven't been able to see my sister - but based on previous months I can only speak highly of all areas.

Reply from Kevin Robinson-Husband, Regional Support Manager at Maple Court Care Home

I would like to thank you for your positive review, I will feedback this information to the team and will continue to provide a high standard of care.

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Review from K C (Daughter of Resident) published on 22 March 2021 Submitted via Postal Card
Overall Experience

Maple Court took all the stress away when accepting my mum for respite care, since then they have cared for my mum making sure she has all she needs and all staff work within a person-centred approach. Nothing is too much trouble, the home makes sure you are informed every step of the way. Mum is now end of life and all staff have been very accommodating and kind and caring.

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Review from Clive G (Son of Resident) published on 19 February 2021 Submitted via Website
Overall Experience

After much thought and having looked at several other care homes, my mum went to live at Maple Court, as we felt it was by far the best. As Mum was leaving her home of 62 years we were concerned as to how or if she would settle in. Within days it became clear that the care, compassion and professionalism of the team at Maple Court meant she soon settled in. After a few weeks, it was clear that Mum was brighter, more content and relaxed and had settled into her new environment. She was mentally and physically improved, making new friends and interacting with members of the team and other residents. Clearly, anyone who is nearly 95 will have health issues, when these have arisen the manager and her senior team have kept us fully informed, when they felt some changes were needed we met via Teams (due to Covid) and discussed in detail and agreed the best way forward. At Maple Court, they use their expertise in a collegiate approach to ensure the best for the residents and their families.

Reply from Micheala Golding, Home Manager at Maple Court Care Home

Thank you for your very kind and thoughtful feedback, Maple Court under the new management structure strive to provide the highest standards of care, it is pleasure to be part of your mother's life and your own and we will always continue to look at ways in which we can continually improve the experiences for everyone we care for in our home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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