Maple Court Care Home

182 Barrowcliff Road, Scarborough YO12 6EY
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9.5 45 Reviews
  • Maple Court Care Home, Scarborough
Welcome to Maple Court a purpose built care home located in Scarborough the largest seaside town on the Yorkshire coast, providing high-quality care and support for older people.

Each of the 64 ensuite bedrooms is furnished to a high standard, offering Residents the chance to enjoy comfort and tranquillity. At Maple Court providing independence and choice is very important – a reason residents are encouraged to personalise their rooms with their own belongings to help them feel at home.
Life at Maple Court should include the best care, the best of life in the best environment.

All Highgate Care residents are supported to live an active and fulfilled life. The person-centred care ethos puts resident’s health and wellbeing central to everything providing a truly holistic care package.

The facilities at Maple Court allow residents to enjoy other everyday routines that promote independence, from utilising the luxurious nail and hair salon, enjoying the gardens and terraces or simply catching up with friends in the lounges.

Maple Court has a busy activities timetable, built around the key goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions. There will be a great variety of activities to try, with new activities added frequently.

The in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible. Menus will include a mix of delicious and nutritious options including traditional classic meals, Residents’ favourites and exciting international cuisine.
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Care Provided by Maple Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £995
  • Self-Funded Residential Dementia Care: from £1015
  • RESPITE Self-Funded Residential Care: from £995
  • RESPITE Self-Funded Residential Dementia Care: from £1015

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Maple Court Care Home to find out the exact price for your requirements.

Contact Maple Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Maple Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Bayes (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors Welcome throughout the day

Parking

  • Free Parking On Site

Maple Court Care Home Reviews (45)

9.5

Maple Court Care Home has a Review Score of 9.5 (9.456) out of 10, based on 22 reviews in the last 2 years.
Over all time Maple Court Care Home has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Maple Court Care Home
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Review from S T (Wife of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
I was very lucky to remove my husband from this care home. Had issues during his residency which I raised with Manager and social worker. My husband left in November 2023 and is settled in another care home. I had reason to go back to Maple Court to pick up a document last month. The place smelled of
urine and garlic - it was 10:30 am. I was told the chef left months ago and a carer - not a qualified cook - had taken over in the kitchen. No one cares at all. I felt sorry for the lovely residents.
Reply from Paul Millar, Marketing Manager at Maple Court Care HomeMany thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. From time to time odours can be prevalent within a care setting however they are never for long and are cleared quickly within Maple Court. We have two chefs in post at Maple Court who are both qualified. I am disappointed that you feel your experience at Maple Court was a negative one however we are delighted for your husband that he has settled in at his new home.
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Review from Jennifer O (Wife of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care and consideration given to residents. Pleasant environment and plenty of room.
Reply from Paul Millar, Marketing Manager at Maple Court Care HomeDear Jennifer, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.
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Review from Jane B (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the overall care. Suggestions for improvement - room spray to mask smells in corridors. More private small rooms for the family to play games, colour in etc with residents. More activities ie dominoes played with residents, chair yoga etc.
Reply from Paul Millar, Marketing Manager at Maple Court Care HomeDear Jane, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.
In respect of the points raised, we have just undergone an industrial carpet cleaning programme and carpet replacement in some areas. We have employed a new team of activities leads during January and we are making the quiet room (in addition to the conservatory) available month round in order that visitors can spend private time with their loved ones away from the bedrooms and lounges. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court team.
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Review from Desiree D (Stepdaughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely amazing service! My step-mum is very happy here. The staff are second to none. Care and support needs are met to a very high standard.
Reply from Paul Millar, Marketing Manager at Maple Court Care HomeDear Desiree, many thanks for taking the time to review our home. It is a pleasure to care for your Step Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the Maple Court team.
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Review from L S (Daughter of Resident) published on 12 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unfortunately, my mum was here for only 5 weeks before she died. In my opinion the staff were nice enough on the whole, but the care she received was appalling, they ignored her, and nobody ever spoke to her. My mother suffered with COPD, and Asthma amongst other things, so was vulnerable. My mum was
kept in bed the majority of the time too. My mother died on June 22nd, and my now ex-friend came up that day when she died to ID her body in my place as I couldn't bring myself to do it myself and whilst he was there, he stole my mum's phone and your staff did not inform me what he had done until two weeks later. I informed the police, but unfortunately, he got away with it... as usual and this is for the reason that I cannot remember the names of the two members of staff who told me he had stolen it.
In my opinion, Maple Court although it looks like a nice place, is nothing to shout from the rooftops about! I wish I could give 0 starts out of 5 because it's what it deserves in my opinion!
Reply from Paul Millar, Marketing Manager at Maple Court Care HomeMany thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.
We have investigated the points raised in respect of the care given during Mum's stay and the procedures that were followed in her final hours and would be happy to discuss this in detail with you to better understand what warrants your poor review.
We would also welcome the opportunity to discuss the behaviour of your nominated visitor which was difficult and inappropriate to deal with at a difficult time for all.
We are sorry for your loss and please accept our sincere condolences.
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Review from J D (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed with Dad's quality of care, especially when it came to end of life.
They did their very best to keep him comfortable, nothing was too much trouble! Their generosity extended to me for the time I spent there,
Reply from Paul Millar, Marketing Manager at Maple Court Care HomeMany thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.
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Review from Susan W (Daughter of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum received excellent care when in Maple Court, I would say, far better than when she was in the hospital. It was good to see the same members of staff as they tried very hard to get her to eat and take her tablets and supplements as her dementia was getting worse. Towards the end of her life, she
was bedbound, and they looked after her very well, regarding keeping her clean and assisting when needed to open her bowels, etc. I would not hesitate to recommend this care home to friends and family.
Reply from Paul Millar, Marketing Manager at Maple Court Care HomeDear Susan, many thanks for taking the time to review our home. It was a pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the Maple Court family.
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Review from Deborah H (Granddaughter of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unfortunately my grandmother was here for 4 years. In my opinion, the care was appalling, the management were useless, and I was not informed when my gran suffered several unexplained injuries, such as a black eye! I asked how it happened and no one could tell me. My gran suffers with dementia, she
has limited communication, so is extremely vulnerable. I asked her if someone had hit her and she replied 'yes'. On another occasion, a man was found naked in my gran's bedroom during the night. The social worker informed our family, 2 weeks after the incident happened. Maple Court did not tell me. My gran was not taken to a hospital to be examined and I had to call the police myself. My gran was kept in bed the majority of the time, she was absolutely filthy and despite raising my concerns several times, nothing changed. I have challenged the 'good' rating with CQC as I personally have very serious concerns about the welfare of the residents.
In my opinion, Maple Court is not safe for vulnerable people.
Reply from Paul Millar, Marketing Manager at Maple Court Care HomeDear Deborah
Many thanks for taking the time to review our care home. All feedback is welcomed and allows us to continually develop our service. I do however dispute your point in respect of the standard of care. In the latest CQC report dated May 2023 Maple Court maintained the rating of GOOD in areas Caring, Safe, Responsive and Effective with the rating in Well Led being upgraded to GOOD following the 2-day inspection which was unannounced.
We are sorry that you feel that the service at Maple Court did not meet your expectations but are pleased that your grandmother is settling well in her new home.
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Review from J L (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant and friendly staff offering a safe place for some respite care. Belongings were taken care of. Mum said everyone was kind.
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Review from Nick M (Son of Resident) published on 11 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience of Maple Court Care Home has been good - my mum was there for a year before moving to a nursing home. The staff are caring and the management is very good. No care home is perfect but the team at Maple Court are friendly, helpful and most importantly, view the resident as someone to be
cared for and looked after. I'm very happy to recommend Maple Court.
Reply from Paul Millar, Marketing Manager at Maple Court Care HomeDear Nick, many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.
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Review from Catherine R (Wife of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was warmly welcomed and shown a very pleasant room with a walk-in shower. The staff are all helpful and extra good with relatives, even brought in extra furniture to facilitate relatives comfort. The food was good, especially puddings!
Reply from Paul Millar, Marketing Manager at Maple Court Care HomeMany thanks for taking the time to review our home. It is our pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.
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Review from Susan W (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to Maple Court in October 2022 and stayed, apart from a stint in the hospital, for four months until she sadly passed away in February 2023.
In my experience, the care home staff have been totally sensitive to Mum's needs and very supportive of her during what turned out to be her
final months. They proved to be caring and professional at all times and Mum was always treated with dignity and respect.
I was kept fully informed of Mum's condition and was alerted in good time when mum started to fail so that I could be with her at the end.
My opinion of this care home is totally positive and I would not hesitate to recommend it to anyone.
Reply from Paul Millar, Marketing Manager at Maple Court Care HomeMany thanks for taking the time to review our home. It was our privilege to care for your Mum; she is sadly missed. Your kind words are greatly appreciated, and I will, of course, pass them on to the Maple Court family.
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Review from Denise J (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum loves being here, two and a half years now and is very comfortable, she calls it home which is a great comfort to us knowing she's happy and safe there. She spends time colouring and reading books as well as sitting along with the other residents in the lounge. She likes the fact she sees the
staff as they go about their job. She says they are very friendly and caring and the food is lovely. We as a family are happy with the home and all the staff because she's safely cared for.
We would recommend the home to anyone who's looking for a professional but home from home environment! Thank you to all of the staff.
Reply from Paul Millar, Marketing Manager at Maple Court Care HomeMany thanks for taking the time to review our home. It is a privilege to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Highfield family.
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Review from Janet C (Daughter of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maple Court is a warm and welcoming care home with dedicated staff who support their residents with respect, empathy and dignity. Staff are approachable and are always available to offer support and advice to residents. My mum was very happy at Maple Court, and we are very grateful to all the staff
for the care and support Mum, my sister and myself received over Mum's final days.
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Review from C A (Wife of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maple Court is an excellent care home. My husband has had the most brilliant, caring and dignity for himself by all the staff and management these past four and a half years. They could not have cared for him any better, I would say by what I have heard about other care homes in Scarborough, Maple Court
and Castle Grange are far superior to others.
Reply from Paul Millar, Marketing Manager at Maple Court Care HomeMany thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.
Your kind words are greatly appreciated and I will of course pass them on to Valda and the Maple Court colleagues.
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Review from Stuart A (Son of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has recently become a resident at Maple Court. Obviously, because of Covid, things haven't been as they usually would be but the we have found all the staff extremely welcoming and always easy to contact on the phone. We also had a WhatsApp call where the staff did a great job even though my
mum didn't realise what was going on! When visiting the staff have been great and have always got time to speak to you.
Last night a staff member called both me and my brother to do with my mum. He was very friendly and clear and explained things perfectly. He really knew my mum.
We've been very impressed and a big thank you to all the staff at Maple Court for all their care.
Reply from Kevin Robinson-Husband, Regional Peripatetic Manager at Maple Court Care HomeAfternoon Stuart,

Thank you so much for your review and thank you so much for your kind and caring words and we will continue to deliver the highest standard of care.
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Review from Donald F (Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my time here, I have been looked after extremely well with advice on my care always being given. I would like help in being able to return to a flat with care able to by needs.
Reply from Kevin Robinson-Husband, Regional Peripatetic Manager at Maple Court Care HomeThank you very much for your review, Donald, and your kind words. We will continue to provide the highest standard of service to everyone.
Regards
KR Husband
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Review from Michael C (Husband of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
COVID has made the past year extremely difficult but having transferred my wife from another care home to Maple Court, it has been the best decision of my life and I cannot thank the staff enough for looking after her with such care and consideration. I like to think that she kept the staff entertained
as she had with me for 56 years of marriage - I thank you all.
Reply from Kevin Robinson-Husband, Regional Support Manager at Maple Court Care HomeThank you for the positive review, I am really pleased that this has been a positive experience for yourself and your wife. I will share with the team at Maple Court and we will continue to provide a high standard of care and support.
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Review from Maureen H (Sister of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately with COVID, I haven't been able to see my sister - but based on previous months I can only speak highly of all areas.
Reply from Kevin Robinson-Husband, Regional Support Manager at Maple Court Care HomeI would like to thank you for your positive review, I will feedback this information to the team and will continue to provide a high standard of care.
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Review from K C (Daughter of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maple Court took all the stress away when accepting my mum for respite care, since then they have cared for my mum making sure she has all she needs and all staff work within a person-centred approach. Nothing is too much trouble, the home makes sure you are informed every step of the way. Mum is now
end of life and all staff have been very accommodating and kind and caring.
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Current Review Score: 9.5 (9.456)

Overview of Review Score

The Review Score of 9.5 (9.456) out of 10 for Maple Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.456 for Maple Court Care Home is calculated as follows: ( (187 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (18 Very Poors x 1) ) ÷ 261 Ratings = 4.456
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maple Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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