Maple Court Care Home

182 Barrowcliff Road, Scarborough YO12 6EY
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9.1 40 Reviews
  • Maple Court Care Home, Scarborough
Welcome to Maple Court a purpose built care home located in Scarborough the largest seaside town on the Yorkshire coast, providing high-quality care and support for older people.

Each of the 64 ensuite bedrooms is furnished to a high standard, offering Residents the chance to enjoy comfort and tranquillity. At Maple Court providing independence and choice is very important – a reason residents are encouraged to personalise their rooms with their own belongings to help them feel at home.
Life at Maple Court should include the best care, the best of life in the best environment.

All Highgate Care residents are supported to live an active and fulfilled life. The person-centred care ethos puts resident’s health and wellbeing central to everything providing a truly holistic care package.

The facilities at Maple Court allow residents to enjoy other everyday routines that promote independence, from utilising the luxurious nail and hair salon, enjoying the gardens and terraces or simply catching up with friends in the lounges.

Maple Court has a busy activities timetable, built around the key goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions. There will be a great variety of activities to try, with new activities added frequently.

The in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible. Menus will include a mix of delicious and nutritious options including traditional classic meals, Residents’ favourites and exciting international cuisine.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £995
  • Self-Funded Residential Dementia Care: from £1015
  • RESPITE Self-Funded Residential Care: from £995
  • RESPITE Self-Funded Residential Dementia Care: from £1015

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Maple Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Bayes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors Welcome throughout the day

Parking

  • Free Parking On Site

Maple Court Care Home Reviews (40)

9.1

Maple Court Care Home has a Review Score of 9.1 (9.120) out of 10, based on 19 reviews in the last 2 years.
Over all time Maple Court Care Home has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Maple Court Care Home
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Review from Susan W (Daughter of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum received excellent care when in Maple Court, I would say, far better than when she was in the hospital. It was good to see the same members of staff as they tried very hard to get her to eat and take her tablets and supplements as her dementia was getting worse. Towards the end of her life, she
was bedbound, and they looked after her very well, regarding keeping her clean and assisting when needed to open her bowels, etc. I would not hesitate to recommend this care home to friends and family.
Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Susan, many thanks for taking the time to review our home. It was a pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the Maple Court family.

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Review from Deborah H (Granddaughter of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unfortunately my grandmother was here for 4 years. In my opinion, the care was appalling, the management were useless, and I was not informed when my gran suffered several unexplained injuries, such as a black eye! I asked how it happened and no one could tell me. My gran suffers with dementia, she
has limited communication, so is extremely vulnerable. I asked her if someone had hit her and she replied 'yes'. On another occasion, a man was found naked in my gran's bedroom during the night. The social worker informed our family, 2 weeks after the incident happened. Maple Court did not tell me. My gran was not taken to a hospital to be examined and I had to call the police myself. My gran was kept in bed the majority of the time, she was absolutely filthy and despite raising my concerns several times, nothing changed. I have challenged the 'good' rating with CQC as I personally have very serious concerns about the welfare of the residents.
In my opinion, Maple Court is not safe for vulnerable people.
Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Deborah
Many thanks for taking the time to review our care home. All feedback is welcomed and allows us to continually develop our service. I do however dispute your point in respect of the standard of care. In the latest CQC report dated May 2023 Maple Court maintained the rating of GOOD in areas Caring, Safe, Responsive and Effective with the rating in Well Led being upgraded to GOOD following the 2-day inspection which was unannounced.
We are sorry that you feel that the service at Maple Court did not meet your expectations but are pleased that your grandmother is settling well in her new home.

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Review from J L (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant and friendly staff offering a safe place for some respite care. Belongings were taken care of. Mum said everyone was kind.
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Review from Nick M (Son of Resident) published on 11 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience of Maple Court Care Home has been good - my mum was there for a year before moving to a nursing home. The staff are caring and the management is very good. No care home is perfect but the team at Maple Court are friendly, helpful and most importantly, view the resident as someone to be
cared for and looked after. I'm very happy to recommend Maple Court.
Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Nick, many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.

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Review from Catherine R (Wife of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was warmly welcomed and shown a very pleasant room with a walk-in shower. The staff are all helpful and extra good with relatives, even brought in extra furniture to facilitate relatives comfort. The food was good, especially puddings!
Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.

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Review from Susan W (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to Maple Court in October 2022 and stayed, apart from a stint in the hospital, for four months until she sadly passed away in February 2023.
In my experience, the care home staff have been totally sensitive to Mum's needs and very supportive of her during what turned out to be her
final months. They proved to be caring and professional at all times and Mum was always treated with dignity and respect.
I was kept fully informed of Mum's condition and was alerted in good time when mum started to fail so that I could be with her at the end.
My opinion of this care home is totally positive and I would not hesitate to recommend it to anyone.
Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It was our privilege to care for your Mum; she is sadly missed. Your kind words are greatly appreciated, and I will, of course, pass them on to the Maple Court family.

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Review from Denise J (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum loves being here, two and a half years now and is very comfortable, she calls it home which is a great comfort to us knowing she's happy and safe there. She spends time colouring and reading books as well as sitting along with the other residents in the lounge. She likes the fact she sees the
staff as they go about their job. She says they are very friendly and caring and the food is lovely. We as a family are happy with the home and all the staff because she's safely cared for.
We would recommend the home to anyone who's looking for a professional but home from home environment! Thank you to all of the staff.
Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It is a privilege to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Highfield family.

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Review from Janet C (Daughter of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maple Court is a warm and welcoming care home with dedicated staff who support their residents with respect, empathy and dignity. Staff are approachable and are always available to offer support and advice to residents. My mum was very happy at Maple Court, and we are very grateful to all the staff
for the care and support Mum, my sister and myself received over Mum's final days.
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Review from Nicky P (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Maple Court for about a year, originally it was just respite care, but then he decided he was happy there and felt safer than being in his flat on his own.
The manager and all the staff have always been very helpful when I've asked for any help regarding appointments etc (I live
near Oxford, so its great that they can help get my dad to hospital appointments) They always keep me up to date with his well being, which is reassuring too.
Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Nicky, many thanks for taking the time to review our home. It has been our pleasure to care for your Dad. Your kind words are greatly appreciated and I will of course pass them on to Valda and the Maple Court Family.

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Review from C A (Wife of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maple Court is an excellent care home. My husband has had the most brilliant, caring and dignity for himself by all the staff and management these past four and a half years. They could not have cared for him any better, I would say by what I have heard about other care homes in Scarborough, Maple Court
and Castle Grange are far superior to others.
Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.
Your kind words are greatly appreciated and I will of course pass them on to Valda and the Maple Court colleagues.

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Review from Stuart A (Son of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has recently become a resident at Maple Court. Obviously, because of Covid, things haven't been as they usually would be but the we have found all the staff extremely welcoming and always easy to contact on the phone. We also had a WhatsApp call where the staff did a great job even though my
mum didn't realise what was going on! When visiting the staff have been great and have always got time to speak to you.
Last night a staff member called both me and my brother to do with my mum. He was very friendly and clear and explained things perfectly. He really knew my mum.
We've been very impressed and a big thank you to all the staff at Maple Court for all their care.
Reply from Kevin Robinson-Husband, Regional Peripatetic Manager at Maple Court Care Home

Afternoon Stuart,


Thank you so much for your review and thank you so much for your kind and caring words and we will continue to deliver the highest standard of care.

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Review from Donald F (Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my time here, I have been looked after extremely well with advice on my care always being given. I would like help in being able to return to a flat with care able to by needs.
Reply from Kevin Robinson-Husband, Regional Peripatetic Manager at Maple Court Care Home

Thank you very much for your review, Donald, and your kind words. We will continue to provide the highest standard of service to everyone.
Regards
KR Husband

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Review from Michael C (Husband of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
COVID has made the past year extremely difficult but having transferred my wife from another care home to Maple Court, it has been the best decision of my life and I cannot thank the staff enough for looking after her with such care and consideration. I like to think that she kept the staff entertained
as she had with me for 56 years of marriage - I thank you all.
Reply from Kevin Robinson-Husband, Regional Support Manager at Maple Court Care Home

Thank you for the positive review, I am really pleased that this has been a positive experience for yourself and your wife. I will share with the team at Maple Court and we will continue to provide a high standard of care and support.

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Review from Maureen H (Sister of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately with COVID, I haven't been able to see my sister - but based on previous months I can only speak highly of all areas.
Reply from Kevin Robinson-Husband, Regional Support Manager at Maple Court Care Home

I would like to thank you for your positive review, I will feedback this information to the team and will continue to provide a high standard of care.

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Review from K C (Daughter of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maple Court took all the stress away when accepting my mum for respite care, since then they have cared for my mum making sure she has all she needs and all staff work within a person-centred approach. Nothing is too much trouble, the home makes sure you are informed every step of the way. Mum is now
end of life and all staff have been very accommodating and kind and caring.
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Review from Clive G (Son of Resident) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After much thought and having looked at several other care homes, my mum went to live at Maple Court, as we felt it was by far the best. As Mum was leaving her home of 62 years we were concerned as to how or if she would settle in. Within days it became clear that the care, compassion and professionalism
of the team at Maple Court meant she soon settled in. After a few weeks, it was clear that Mum was brighter, more content and relaxed and had settled into her new environment. She was mentally and physically improved, making new friends and interacting with members of the team and other residents. Clearly, anyone who is nearly 95 will have health issues, when these have arisen the manager and her senior team have kept us fully informed, when they felt some changes were needed we met via Teams (due to Covid) and discussed in detail and agreed the best way forward. At Maple Court, they use their expertise in a collegiate approach to ensure the best for the residents and their families.
Reply from Micheala Golding, Home Manager at Maple Court Care Home

Thank you for your very kind and thoughtful feedback, Maple Court under the new management structure strive to provide the highest standards of care, it is pleasure to be part of your mother's life and your own and we will always continue to look at ways in which we can continually improve the experiences for everyone we care for in our home.

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Review from J L (Daughter of Resident) published on 26 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Acknowledged as soon as arrived by a senior carer. Mother brought down promptly from upstairs for a visit in room downstairs. Mother collected again after 20 minutes and taken back upstairs for a cup of tea. Her needs are being looked after. Staff friendly and helpful.
Reply from Micheala Golding, Home Manager at Maple Court Care Home

Thank you for your comments, we really appreciate your feedback, it enables us to continue to look at our standards and continually improve our service, I will advise the team of your review in our next team meeting. Many thanks.

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Review from C S (Daughter of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been extremely ill, coming out of the hospital in April and not expected to survive longer than two weeks. The nurses and carers have been wonderful, caring for her as if she were their own mother. I have been able to sit outside her patio door to chat and read to my mother at a safe distance.
Her appetite has returned, she's eating very well and has even gained weight! Her doctor is amazed! Knowing that my mother is being so well cared for is a huge comfort to me. The administrator has also been extremely kind.
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Review from Glynis C (Daughter of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been in Maple Court for some months now. The staff are always helpful and make the residents comfortable. The nursing care, in my opinion, is good. The food, however, could be better as the choice of food for tea time is limited, soup and sandwiches or burgers, hot dogs, cheese pasties,
beans on toast, which I would consider suitable or nutritious. However, if this food is appealing to some residents then they would be OK here. The internet connection is poor if you require it for TV or devices.
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Review from Liz M (Daughter of Resident) published on 19 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been in many care homes in Scarborough which I have found substandard in every way which is why I was relieved to have discovered Maple Court. My mother only resident there for a few weeks over September and October 2018. Although not perfect it became very obvious that Maple Court was totally
committed to getting everything right by investing in their staff training and getting the management working better for all. I always found them approachable and eager to rectify any arising problems and focused on getting the detail right. I would not hesitate in recommending Maple Court to anyone as it is striving to become an excellent nursing home.
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Current Review Score: 9.1 (9.120)

Overview of Review Score

The Review Score of 9.1 (9.120) out of 10 for Maple Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.120 for Maple Court Care Home is calculated as follows: ( (134 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (30 Very Poors x 1) ) ÷ 225 Ratings = 4.12
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maple Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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