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Maple Court Care Home

182 Barrowcliff Road, Scarborough, North Yorkshire YO12 6EY
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Maple Court Care Home, Scarborough
Maple Court Care Home, Scarborough
Maple Court Care Home, Scarborough

Welcome to Maple Court a purpose built care home located in Scarborough the largest seaside town on the Yorkshire coast, providing high-quality care and support for older people.

Each of the 64 ensuite bedrooms is furnished to a high standard, offering Residents the chance to enjoy comfort and tranquillity. At Maple Court providing independence and choice is very important – a reason residents are encouraged to personalise their rooms with their...  

Care Provided by Maple Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,390From £1,390
Residential Dementia CareFrom £1,425From £1,425

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

Contact Maple Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sarah Bayes(Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Visitors Welcome throughout the day

Parking

  • Free Parking On Site

Maple Court Care Home Reviews (59)

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9.7

Maple Court Care Home has a Review Score of 9.7 (9.737) out of 10, based on 33 reviews in the last 2 years. Over all time Maple Court Care Home has 59 reviews.

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Showing 59 reviews matching selected criteria
Review from Mark M (Son of Resident) published on 18 December 2025 Submitted via Postal Card
Overall Experience

A friendly, clean and bright experience when first entering Maple Court Care Home. The lift up to the dementia floor can at times feel daunting, as sometimes, some of the residents can be unsettled, which makes me appreciate the wonderful, caring effort that the care home staff put in to looking after and providing such good care to all the residents, no matter what stage they are at with their illness. All the staff I have met are very professional, caring and give off excellent vibes to all residents and visitors. A first-class care home.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review our home. Your kind words in recognising the brilliant staff team are much appreciated and I will of course share with them .

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Review from Fay G (Friend of Resident) published on 13 October 2025 Submitted via Postal Card
Overall Experience

My friend, Vivien, began living at Maple Court in July 2025. It was obvious that very quickly she became part of the Maple Court 'family'. The staff obviously like her and treat her with great respect. She feels very safe at Maple Court.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review our home . We too are delighted how Vivien has settled into life and quickly become a big part of the "Maple Court family" . Your kind words are greatly appreciated and I will of course pass them on to home team .

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Review from Les M (Husband of Resident) published on 30 September 2025 Submitted via Postal Card
Overall Experience

The care is very good, everyone is pleasant and kind. The home is right for me and Vera. I am offered lunch if I am visiting, to encourage her to eat. I am more than happy with the service.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review our home . It is a pleasure to care for your wife and we always look forward to welcoming you into Maple Court. Your kind words are greatly appreciated and I will of course share them with the team

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Review from Martin B (Son of Resident) published on 10 July 2025 Submitted via Postal Card
Overall Experience

Dad's needs have been looked after and he has quickly been moved onto the lower floor and is now much happier. All the staff have been excellent. Nothing too much trouble including a staff member getting dads daily paper from the local shop. I feel very comfortable that he is very safe in this environment.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for choosing Maple Court for your Dad's care and recognising the great service the Maple Court family provide. Your kind words are greatly appreciated, and I will, of course, share them with the team.

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Review from P M (Daughter-in-law of Resident) published on 2 June 2025 Submitted via Postal Card
Overall Experience

About August, September last year, things were a bit lapst and didn't always like what we saw. My mother-in-law wasn't dressed, very nice, hair a mess, plus heavily soiled on her legs. But now wow how things have changed, it's so lovely to visit lovely decoration lovely and clean. My mother-in-law is dressed just like the lady we know. Before staff would tell us about appointments but when we went the staff that told us had no clue. Plus mum say's all the time how she likes it at Maple Court, and how kind everyone is. That makes us very happy.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review our home and recognise the changes that The Maple Court team have made . It is great to see their hard work appreciated . Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family .

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Review from T H (Stepdaughter of Resident) published on 19 May 2025 Submitted via Postal Card
Overall Experience
my father in law passed away in last August and our experience was so bad we pot a Complaint in to the CQC.

Since the New Manageress has arrived thing's have been noticeably better in an area's my stepmother has been looked after very well and we now feel that the home has a manager who can cope very well with all aspects. She's very approachable and as are many of the staff. We feel much Happier as a family, many thanks.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Thank you for taking the time to review our home and recognising the major changes that have been made at Maple Court . Your comments are geratly appreciated and I will of course pass them on to the Maple Court team .

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Review from L K (Granddaughter of Resident) published on 10 April 2025 Submitted via Website
Overall Experience
Everyone was very friendly and helpful when my Grandmother first moved into the home at the end of last year. They made her feel very welcome and were very reassuring.
The carers I have come into contact with are always incredible and since she has moved in she is looking so much healthier, eating well and is getting around more with their support.
They have recently started trying to get the residents to partake in more activities which is lovely. I think if they could have an outdoor area that was accessible to them if they wanted to sit outside with family would be great.

There have been days where I will try to visit after I have finished work and after the residents tea time but on a few of those occasions there is no one there to let you in the building (very aware that it will be a busy time for the carers and there is no one at fault). Maybe making sure someone has a phone to hand so that people can get in touch would be helpful in those instances.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review our Home and recognising the great work the Maple Court team put in . All feedback is welcomed and allows us to continually develop our service . Your kind words are greatly appreciated and I will of course pass them on to the Home team .

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Review from M H (Mother-in-law of Resident) published on 18 February 2025 Submitted via Postal Card
Overall Experience

Overall we are pleased and have no complaints about Maple Court, mother always presents clean, tidy, well groomed, clothes nice. She is mostly content and seems to enjoy the company of carers/ other residents. Minor point, catheter care is a bit hit and miss, maybe staff need more education regarding hygiene, placement and emptying of leg bags etc? Activities are improving and the home seems better managed recently. Food good, staff are friendly, helpful, polite and caring. Pressure area and skin care are good… there seems to be good liaison with community nursing staff.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. The points raised in respect of catheter care will of course be passed on to the Maple Court team for review. Your kind words regarding the running of the home are greatly appreciated.

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Review from L I (Daughter of Resident) published on 17 February 2025 Submitted via Website
Overall Experience

All of the staff have been very kind to Mum and kept me informed whilst she has been poorly over the last few days. They recognised early that Mum was brewing an infection and organised for her to be reviewed and antibiotics prescribed even on a Sunday afternoon thus preventing a hospital admission.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Thank you for taking the time to review our home. Delighted to hear we were able to identify the symptoms quickly and arrange prompt treatment. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court team.

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Review from G K (Son of Resident) published on 12 February 2025 Submitted via Postal Card
Overall Experience

My 88-year-old mother moved into Maple Court on December 16th, straight away I felt this was where she needed to be. The caring staff are simply fantastic. They should have great dignity with the residents and I know my mum is cared for 24 hours a day, 7 days a week in a warm friendly, caring environment. I can sleep well at night.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Thank you for taking the time to review our home. It is a privilege to care for your Mum and we are delighted at how she has settled in. Your kind words are much appreciated and I will of course pass them on to the Maple Court family.

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Review from K R (Niece of Resident) published on 16 January 2025 Submitted via Postal Card
Overall Experience
Since the new manager has taken over, I have noticed a significant difference in my auntie's care.

My auntie is out of her room every day and is much more independent. Refreshing and fantastic to see. A much happier family.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It is a pleasure to care for your aunt and are delighted at the progress she has made. Your kind words are greatly appreciated and I will of course pass them on to the home team.

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Review from J W (Daughter-in-law of Resident) published on 24 December 2024 Submitted via Website
Overall Experience
My mother-in-law has been a resident at Maple Court for about 8 months. When she first arrived, she could not walk, struggled to speak and refused to eat.
From the minute she moved to Maple Court she has seemed happier than we have seen her in a long time. She has gone from being bedbound to walking with a frame around the building. She now chats happily and is eating well. We feel we have got our mother back and enjoy visiting her. We are now able to take her out on short trips, which is something we never imagined would be possible.
The staff at Maple Court truly care about the residents and we can not thank them enough for the care they have given to her. They have literally turned her life around. Staff always seem happy and friendly and take a genuine interest in the residents and their families. I can not rate them highly enough.

Thank you for all you do and for keeping our mother safe and well.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. Your Mother-in-law is a pleasure to care for and we too are delighted at how she has settled in and flourished. It is always a privilege for our home to be trusted with the care of a loved one. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.

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Review from D O (Husband of Resident) published on 22 November 2024 Submitted via Postal Card
Overall Experience
My wife always says she is well cared for and content.

I have always found all staff to be attentive to any need.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It is a privilege to be able to care for your wife. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court team.

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Review from C O (Son of Resident) published on 31 May 2024 Submitted via Website
Overall Experience

Needs shutting down by the Care Quality Commission. From what I witnessed people are simply neglected. There is no care. There are no activities. Staff being investigated by the police for assault. CQC investigating numerous safeguarding complaints. Do not consider putting a loved one in this hell hole.

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Review from S T (Wife of Resident) published on 17 April 2024 Submitted via Postal Card
Overall Experience

I was very lucky to remove my husband from this care home. Had issues during his residency which I raised with Manager and social worker. My husband left in November 2023 and is settled in another care home. I had reason to go back to Maple Court to pick up a document last month. The place smelled of urine and garlic - it was 10:30 am. I was told the chef left months ago and a carer - not a qualified cook - had taken over in the kitchen. No one cares at all. I felt sorry for the lovely residents.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. From time to time odours can be prevalent within a care setting however they are never for long and are cleared quickly within Maple Court. We have two chefs in post at...  

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Review from Jennifer O (Wife of Resident) published on 26 February 2024 Submitted via Postal Card
Overall Experience

Very good care and consideration given to residents. Pleasant environment and plenty of room.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Jennifer, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.

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Review from Jane B (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience

Very pleased with the overall care. Suggestions for improvement - room spray to mask smells in corridors. More private small rooms for the family to play games, colour in etc with residents. More activities ie dominoes played with residents, chair yoga etc.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home
Dear Jane, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.

In respect of the points raised, we have just undergone an industrial carpet cleaning programme and carpet replacement in some areas. We have employed a new...  

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Review from Desiree D (Stepdaughter of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience

Absolutely amazing service! My step-mum is very happy here. The staff are second to none. Care and support needs are met to a very high standard.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Desiree, many thanks for taking the time to review our home. It is a pleasure to care for your Step Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the Maple Court team.

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Review from L S (Daughter of Resident) published on 12 October 2023 Submitted via Website
Overall Experience
Unfortunately, my mum was here for only 5 weeks before she died. In my opinion the staff were nice enough on the whole, but the care she received was appalling, they ignored her, and nobody ever spoke to her. My mother suffered with COPD, and Asthma amongst other things, so was vulnerable. My mum was kept in bed the majority of the time too. My mother died on June 22nd, and my now ex-friend came up that day when she died to ID her body in my place as I couldn't bring myself to do it myself and whilst he was there, he stole my mum's phone and your staff did not inform me what he had done until two weeks later. I informed the police, but unfortunately, he got away with it... as usual and this is for the reason that I cannot remember the names of the two members of staff who told me he had stolen it.

In my opinion, Maple Court although it looks like a nice place, is nothing to shout from the rooftops about! I wish I could give 0 starts out of 5 because it's what it deserves in my opinion!

Reply from Paul Millar, Marketing Manager at Maple Court Care Home
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.

We have investigated the points raised in respect of the care given during Mum's stay and the procedures that were followed in her final hours and would be happy to...  

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Review from J D (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience
I was very impressed with Dad's quality of care, especially when it came to end of life.

They did their very best to keep him comfortable, nothing was too much trouble! Their generosity extended to me for the time I spent there,

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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