Maple Court Care Home

Unfortunately with COVID, I haven't been able to see my sister - but based on previous months I can only speak highly of all areas.

Maple Court took all the stress away when accepting my mum for respite care, since then they have cared for my mum making sure she has all she needs and all staff work within a person-centred approach. Nothing is too much trouble, the home makes sure you are informed every step of the way. Mum is now end of life and all staff have been very accommodating and kind and caring.

After much thought and having looked at several other care homes, my mum went to live at Maple Court, as we felt it was by far the best. As Mum was leaving her home of 62 years we were concerned as to how or if she would settle in. Within days it became clear that the care, compassion and professionalism of the team at Maple Court meant she soon settled in. After a few weeks, it was clear that Mum was brighter, more content and relaxed and had settled into her new environment. She was mentally and physically improved, making new friends and interacting with members of the team and other residents. Clearly, anyone who is nearly 95 will have health issues, when these have arisen the manager and her senior team have kept us fully informed, when they felt some changes were needed we met via Teams (due to Covid) and discussed in detail and agreed the best way forward. At Maple Court, they use their expertise in a collegiate approach to ensure the best for the residents and their families.

Acknowledged as soon as arrived by a senior carer. Mother brought down promptly from upstairs for a visit in room downstairs. Mother collected again after 20 minutes and taken back upstairs for a cup of tea. Her needs are being looked after. Staff friendly and helpful.

My mother has been extremely ill, coming out of the hospital in April and not expected to survive longer than two weeks. The nurses and carers have been wonderful, caring for her as if she were their own mother. I have been able to sit outside her patio door to chat and read to my mother at a safe distance. Her appetite has returned, she's eating very well and has even gained weight! Her doctor is amazed! Knowing that my mother is being so well cared for is a huge comfort to me. The administrator has also been extremely kind.

My father has been in Maple Court for some months now. The staff are always helpful and make the residents comfortable. The nursing care, in my opinion, is good. The food, however, could be better as the choice of food for tea time is limited, soup and sandwiches or burgers, hot dogs, cheese pasties, beans on toast, which I would consider suitable or nutritious. However, if this food is appealing to some residents then they would be OK here. The internet connection is poor if you require it for TV or devices.

I have been in many care homes in Scarborough which I have found substandard in every way which is why I was relieved to have discovered Maple Court. My mother only resident there for a few weeks over September and October 2018. Although not perfect it became very obvious that Maple Court was totally committed to getting everything right by investing in their staff training and getting the management working better for all. I always found them approachable and eager to rectify any arising problems and focused on getting the detail right. I would not hesitate in recommending Maple Court to anyone as it is striving to become an excellent nursing home.