Meadow View Residential Care Home

On my first visit, I have found the staff very helpful and friendly. Very clean in all the rooms, everybody is very accommodating. I find it a pleasant experience whenever I visit.

The management and staff have done a superb job of looking after my mother and all residents during this extremely difficult period with Covid-19. They are very professional caring and have kept the residents and themselves safe. I couldn't ask for better care for my mother who reached 100 years on June 16th was given a great celebration by Meadow View despite all the restrictions.

We are now able to visit, albeit socially distanced and the staff have shown much compassion to their residents' needs.

The family of resident (three children and one daughter in law) has been trying to learn more about the conditions she is living in. We appreciate COVID makes things different. Considering we were unable to actually visit the home, information about rooms and services were not readily forthcoming (no plans of rooms), communication has been difficult with a delayed contract, outlining what is and is not included in the package, poor communication with the phone more likely than not being unanswered.

Worrying lack of action and information about complaints of pain by my mother-in-law concerning her knee.

Today one of her sons, tried to reschedule an appointment to see his mother from 11:30 25 June (which he was told was the first available appointment) to an earlier time which another son, said were available from 20th June.

We have not seen her for months. Until her move to Meadow View we have been confident about her care but not now. Can't answer questions.

In these unprecedented times, my father has been kept safe and well because of the foresight of staff and managers. PPE was accessed at the beginning of this pandemic, which kept staff and residents safe. All staff and residents were tested all came back negative. Thank you.

Staff are always friendly and will answer your questions to the best of their knowledge. My mum seems to love the staff, and they are excellent with her. They always contact me if there is any change with Mum eg medication/lack of appetite and if she is even feeling a bit down.

I am very happy with the way my mother is looked after in this care home. I'm sure if she had not come in last July, she would no longer be with us. She has had very good care from all the staff and management.

The staff at Meadow View care home are fantastic; showing care and attention to the needs of the individual. They have enabled my mum to have the best quality of life that is possible for someone in their late nineties suffering with dementia. The highest accolade is that throughout the COVID-19 crisis they have worked tirelessly to keep the residents safe and well and there are no words powerful enough to thank them for that in this truly awful time for so many.

All the staff are warm and caring.

One of the great things about this Care Home is the very caring staff who all look after my mother with respect, dignity and good humour. Her day to day needs have changed over time and they have been quick to respond. Any medical issues have been dealt with quickly and I feel happy that my mother is being cared for in the best way possible for her. All the staff are well informed and able to tell me how she has been during the week or on that particular day when I visit. Communication is good, the Senior Staff will phone me whenever necessary and update me with any current issues.

All of the staff are very caring and I would certainly recommend this home as a safe, caring environment for those we love.

My husband, suffering from advancing dementia, became very difficult and obstinate especially about the people trying to care for him. The staff at Meadow View dealt with this admirably and were always helpful and supportive towards me as well.

If you want a care home that is caring, this is the one.

My friend was a resident at Meadow View since February 2016. She entered the Home following a fall at home and suffered from very bad leg ulcers and was at the beginning of Dementia. Unfortunately during the time she was a resident, her Dementia worsened and subsequently, she deteriorated. During all the time of her stay, she was cared for with compassion and dignity.

All the staff, from the receptionist to the care staff were very professional in their attention of my friend and was very impressed with her care. The visiting supporting Staff who came to engage in activities with the residents were also professional in the dealings with them. Playing cards, playing music to suit their age group. The home even had a 24hr cyclethon (of which I took part) to raise money to add to and improve facilities within the home.

I wouldn't hesitate in recommending this home to prospective residents.

I shall never forget the staff, we were so lucky to find Meadow View.

The end of life care for my grandmother was second to none. The staff showed her and myself such compassion and allowed my grandmother the dignity and respect she deserved.

My experience with Meadow View was good. The staff were excellent, always eager to help and treated me with great respect. They also looked after my dying wife with great dignity. The only downside to Meadow View was the cleanliness. It could have been so much better. Plus there seemed to be a shortage of cleaning staff. Plenty of caring staff.

Because of this, clients find it hard adjusting to the different staff on a daily basis. Also, the staff are unaware of how the client was the day before, also not able to report any changes to relatives.

Mum has been a resident for nearly 3 years and in all that time care and respect has been shown at all times. A new Manager has recently been in post and is arranging relatives meetings every month. Last month was his first meeting and he has done everything asked. Family members that can only visit weekends do not appreciate the activities that take place during the week, but having a photo album for us to look through has made a difference. Newsletters have been produced which again has enabled the family to have a bit of an insight into the daily lives of the residents. It was good that mum is "travelling around the world" through food and not just her imagination. Well done to the Manager and all staff, I can't praise the care staff enough. They do care!

Because of the way it's built though it does feel like an institution. If you're going to send your loved ones there though make sure they're not sent upstairs unless they are completely gone because its impossible for residents to go downstairs and into the garden without relatives help. The balcony upstairs remains locked and out of bounds virtually all the time so residents upstairs can't go out so in nice weather it is perhaps just an attractive design feature next to the heavily used main road that can be quite noisy and disturbing for the residents (not good if you got dementia as well as the pollution and sirens) should have been built behind their commercial houses. After two years, there still isn't a minibus to take the residents out and give them and the staff some relief from the place which is a pity for such a rich company.