Meadowbrook Care Home

When my Mum entered Meadowbrook they said Mum is their responsibility and that is exactly what happened. I became her daughter again and not her carer. I am very happy with Mum's care, she is always happy, well fed and clean. Everyone cares about her. She is unable to communicate but feel she is happy and content.

My Mum has been here for nearly a year. It was a very difficult time, having to turn the daily care over of someone so deeply loved. Mum was having frequent anger issues, was struggling with eating and refused most attempts to help with personal care. The staff here have been consistently excellent in all aspects. They all know my name and they all say hello - all of them. It has a very family feel to it. It is sometimes hard leaving at the end of a visit but we leave knowing that my Mum is loved and cared for, but most importantly that she is happy.

My sister and myself have found the staff at this care home exceptional. So friendly and helpful. Mum has settled well here.

My husband was transferred from the hospital to Meadowbrook Care Home on the 19th of December 2022. At first, I wasn't happy for him, concerns regarding his welfare but the past four months - care, room and food are very, very good. I can't praise them enough for the care and attention given to him.

Our friend has been in Meadowbrook now for a few months. She has settled in excellently with loving help and care from everyone there.

Very happy with Mum's care, always treated well and I am very satisfied.

The staff are brilliant, the food is home-cooked! The rooms are spotless, there is no smell in the home. The staff are caring, compassionate and make you feel welcome and dementia is not easy to handle. I can't thank them enough for the love and care they give my husband. Thank you all.

I have never had a worry about having my dad live at Meadowbrook. Even from the first day, I remember leaving him in the capable hands of the staff. They have looked after him exceptionally well ever since. Dad has been a challenge sometimes but always cared for in a way to help him feel less anxious and frustrated.

On arrival, the reception staff are very helpful and alert. The caring staff are extremely helpful and attend to my wife on a one-to-one basis. I am a very frequent visitor and they recognise and greet me affably. They also keep me informed of any needs my wife may have in order that I supply them quickly.

My cousin appears to have settled in well here. The staff have always been exceptionally pleasant and my cousin appears in good spirits and I have seen an improvement, particularly in his speech. He seems comfortable and well cared for.

My husband has been a resident at Meadowbrook Care Home since May 2022. He was unsettled for a time, but all the staff did all they could to help him settle in. Every member of staff within Meadowbrook, I have found to be very friendly and helpful and do the most they can for the residents. The home is clean, the food is good and the residents are encouraged to join in the social activities that are put on for them. It was our wedding anniversary this week and they laid on a finger buffet for us. I would certainly recommend Meadowbrook Care Home.

My mother was admitted for an initial 2 weeks as part of assessment/re-enablement. She had a fall, was left with a fractured hip several days before anything was done. Despite my concerns over my mother's deterioration the team said she was choosing to stay in bed. Poor communication, poor organisation when myself and ambulance arrived. Family not kept updated or informed. Family not spoken to re care planning, personal information, etc. My mother was in absolute agony when being moved and she was sitting on a mattress of cold urine on my arrival. She died at hospital the following day.

My husband went into the home for 2 weeks of respite care. He had Parkinson's and dementia. Sadly, after four days, he was admitted to hospital for treatment and then palliative care. The care home agreed for him to go back to the home for this, where he later (3 days) passed away. The manager and nursing staff have been wonderful and given me support.

God bless them all and thank them all.

Night staff not assessing resident's care needs and when day staff took over the doctor was rung immediately. Bearing in mind the resident had only been discharged from the hospital two days earlier and was vulnerable.

I am completely satisfied with the care and treatment my husband is receiving. There is always a happy and excellent atmosphere there.

Problem: Staff are not permanent, continuity I feel is very important, and there is at times a problem with food - bad selection - badly cooked - very often not enough to go round for everyone.

Food needs better preparation.

Thank you for the kindness shown.

Their patience seems to be unending.