Moore Place

Portsmouth Road, Esher KT10 9LH
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9.9 85 Reviews
  • Moore Place, Esher
Anchor's Moore Place provides luxurious and comfortable surroundings to up to 60 older people whilst providing first-class care and support. Moore Place continues to welcome new residents for quality residential and residential dementia care on both a permanent basis and on a shorter term basis.

The home benefits from the pretty surroundings of the Surrey Green belt whilst being set in its own landscaped grounds with outdoor seating areas for customers and their families to enjoy.

Facilities include an activity/cinema room, coffee lounge, a beauty salon and a number of cosy lounges. Bright and spacious bedrooms are designed to the highest standard each with an ensuite wet room and benefiting from modern comforts such as under-floor heating.

A range of care packages are available and these are carefully planned to suit individual needs and interests. Care colleagues strive to work closely with customers and their loved ones and build strong relationships to ensure they receive the best care possible.

Dementia care is available at Moore Place, where care colleagues receive regular training which ensures their approach always reflects best practice.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750

Please contact Moore Place directly to discuss fees, where the team will be happy to help.

These prices are only a guideline, please contact Moore Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Paula Rifai (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Moore Place directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visitors are welcome at Moore Place.

Parking

  • Onsite parking is available, including disabled spaces.

Moore Place Reviews (85)

Total of 85, showing 81-85
9.9

Moore Place has a Review Score of 9.9 (9.931) out of 10, based on 23 reviews in the last 2 years. Over all time Moore Place has 85 reviews.

Overall Experience

  • 71
  • 13
  • 1
  • 0
  • 0

Date Published

85
3
14
23
62

Review from Penny W (Daughter of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home when my father was in hospital and was worried and anxious because he has always said he would dislike a care home. I met with the customer relations manager, she showed me around and had an in-depth chat with me. I left Moore Place feeling happy and convinced that my father would
love this warm and friendly home.
He has recently moved in and is enjoying his stay enormously. The staff are exceptional - genuine and friendly, they go out of their way to make my father's day special. A big thanks goes to the customer relations manager and regional support manager.

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Review from S G (Daughter of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy that my mother has settled happily into Moore Place after initial problems she particularly likes the kind friendly staff. However I would like to know exactly what she is offered for her main meal and I find that there is a lack of communication between the staff/family and client.

Reply from Janet Pannell, Interim Manager at Moore Place

Thank you for taking the time to complete the feedback on Moore Place which has been shared with the staff, we are pleased to say we have just employed a head chef who is now in our kitchen and is talking to our residents regarding their views on the food we provide to enhance the experience for everyone. Activities are now increasing in volume and quality, having a new coordinator in post has enhanced our programme which is led by residents to reflect their choices of both interesting and meaningful activities.

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Review from Carol D (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been refreshingly professional, caring, understanding and supportive for my mother and for us as a family going through this stage of her life. Moore Place have understood and provided for my mother's needs in a precise and competent manner, even down to an early morning cup of tea
in bed. Having visited on numerous occasions, I have witnessed at first hand the gentleness, humour and general camaraderie between the staff and residents. What a gem!

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Review from Martin H (Son of Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moore Place is a newly-built residential care home. We moved my Mum into this home following poor experiences in her previous home. Moore Place is a beautifully decorated environment with large well-furnished rooms to a modern design. Staff and care standards are excellent. We are very pleased with
this move and my Mum who is 93 years old is enjoying herself.

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Review from Gilly (Daughter of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home opened on 4th December 2015. My mother was the second resident to move in. Her room is beautifully furnished, that is one of the most important things for her that she feels comfortable in there and it is very welcoming. The home itself is just wonderful, beautifully positioned within
easy reach of Esher town centre and a vast array of shops and restaurants. The staff without exception are friendly and kind, any problems they sort out. Always willing to go that extra mile. My mother does not have dementia , she just needs to be looked after. We are happy she is there being well cared for, believe me we'd not leave her if she wasn't. Most importantly my mother is happy.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Moore Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Moore Place is calculated as follows: ( (257 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 274 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moore Place is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Aug 2025

We currently have three vacancies for care. Please contact Moore Place directly for further details.

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Awards / Recognitions (13)

Meet the Team (2)

Chelsea

Chelsea Card

Job Title: Home Manager

Joined: 2016

I'm Chelsea Card, and I’m delighted to be returning from maternity leave as the Home Manager at Moore Place.


I’ve had the pleasure of working at Moore Place for the past nine years, and I hold a deep passion and dedication for both the home and our residents. My journey began in 2016 when I joined as a Care Assistant. I truly loved this role, my favourite part was getting to know our residents personally and hearing the many wonderful stories from their incredible lives. Caring for others has always been something I’ve been deeply passionate about.


In early 2018, I progressed into a Team Leader role, where I discovered my love for leadership. I continued to challenge myself, develop my skills, and learn as much as I could, which led to my promotion to Deputy Manager in 2022.


Throughout my time at Moore Place, I’ve remained committed not only to my own professional development but also to supporting Moore Place in delivering the highest standards of care. I’ve gained invaluable experience over the years, and I’m incredibly excited for this next chapter.


After spending the past year on maternity leave, I’m so looking forward to seeing familiar faces and meeting our new residents, families, and team members. I’m also excited to work alongside Claire again as we continue moving Moore Place forward on its journey.

Claire

Claire Tinson

Job Title: Deputy Manager

Joined: 2025

Hi, I'm Claire Tinson, the Deputy Manager at Moore Place care home in Esher.


My journey in care began 25 years ago when I started as a care assistant in a small independent care home in Esher. After taking a short career break to raise my family, I joined the NHS, where I spent many years working in both clinical and administrative roles. Although I valued my time in the NHS, I soon realised how much I missed the continuity of care and the deep relationships that come from working in a care home setting.


In December 2017, I returned to that environment by joining Moore Place as a bank Care Assistant, and I loved every minute of it. By September 2018, I made the decision to leave the NHS and became a full-time Team Leader at Moore Place, managing the ground floor alongside Chelsea. I spent four incredibly fulfilling years here, and the residents and staff quickly became my second family. This sense of unity and dedication was never more evident than during the COVID-19 pandemic, when—despite the fear and uncertainty—we pulled together as a team and gave everything we had. One of our proudest accomplishments was navigating that time without the need for any agency staff.


I left Moore Place to broaden my management experience and, for the past two and a half years, have been leading a reception team at a world-renowned veterinary practice. While the role brought valuable experience and new challenges, my heart always remained with Moore Place.


When I saw the Deputy Manager position advertised, I knew immediately that I had to apply. I’m absolutely thrilled to return, and I look forward to getting to know all the residents and families, and to supporting them in living happy, fulfilled lives.

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